Indianapolis Hotels

Bed was very comfortable...but not enough pillows

Found Bed bug in my bedding not on top of bed but under the comforter...television was too small to be seen from far side of the king size bed ....feng shui not good ....sofa perpendicular to media so only could be used to pile coats and luggage on. Heat kicked on and off incessantly and had to adjust the volume on the tv to compensate too loud or not loud enough. Overall ...do not feel like it was worth the money..have had better ammenities in Choice Hotels for half the price....bigger tv ...placed centrally in the room ....bigger fridge AND a microwave and continental breakfast buffet.

Clean, nice room, great shower, and good location

It's a fabulous hotel for the price... The Location is close to everything. It's clean, staff very nice and will continue to stay when in town.

The bathroom in room. Please explain why the toilet is under the counter, and the lid rests on your back while going to restroom. If someone was sick... I'd hate to see that situation. Maybe it's a space issue. But... It needs fixed. The morning cleaning ladies are very loud. Woke me... Yet... At least they're doing their job.

Leftover food in fridge from previous person. Hair all over comforter and sheets.

Paying for parking.

cleanliness frienliness

Staff was very friendly, very courteous, and very accommodating.

Room was very poorly cleaned, trash and an item of clothing had not been disposed of from previous guests. I believe the hotel was under recently changed management/ownership. They were remodeling the breakfast area and putting in a bar and restaurant.

I liked the free breakfast and Bob the driver was fantastic! He was so interesting and helpful.

The rest of the staff was very casual eating in the back office, many times not at the front ready to serve. It wasn't bad the staff just needs to pick it up on service, grooming and general hospitality skills. The 100 charge for third party reservation system was ridiculous. I don't mind paying it but then I had to remind the girl to credit me at check-out. Thank gosh I asked or I would have been fighting to get it credited. That system of making me the guest remind you is just not right. Not guestcentric at all.

The staff was helpful when they gave away our room. They upgraded us to a suite.

The carpet was stained, pillows had stains on them, and the furniture had lots of stains and were filthy!

Staff was friendly. Breakfast was good but it is served in an area that has a door to the outside so it was a bit drafty as people left the building. Great location and very close to Lucas Oil Stadium. Very thankful for the parking garage too!

Noise from guests in the hallway was very annoying. They would leave their rooms and let the doors slam shut. As they walked down the hallway, we could also hear them talking while we were inside our room. We checked in more than an hour after the 3:00 check-in time but our room wasn't ready for another 15 minutes after we checked in.

The ice room was dirty and needed cleaning.

We liked the friendly staff from the minute we walked into the lobby- everyone was very helpful! The hotel was within walking distance of everything we wanted to see and do! Fabulous weekend!!

We never did get the comfort beds to work but slept ok anyway!

the hotel charged my credit card for the stay when i had already been charged by the online booking service and the hotel also charged the online booking service and i have yet to get assistance resolving the matter. i talked to two different people who have told me two different things. When i asked for a copy of my receipt they sent me a blank receipt. When i checked out, i was told the total charge to my card and then told "oh, i wasn't supposed to tell you that". They had asked me to pay again, saying my credit card was declined. When i got home, my credit card statement said otherwise.

Excellent view, fast elevators, handsome lobby, pillows of varied thickness.

Paying for wifi, paying for parking, noisy neighbors. This is trivial, but it mattered to me: the paper coffee cup they provide in the room leaked on my white shirt while I was in a meeting.

Very nice rooms. Comfortable beds! Very well kept.

Breakfast not included and was expensive if you wanted to order it.

The staff we saw were polite and the rooms where pretty large.

Room had a slightly weird smell at first but went away after about a hour. Son locked bathroom door and shut it with him outside around 8pm. Went to front desk and was told only maintenance has a key and won"t be back until morning. We had to change rooms and thankfully none of our stuff was in there.

Location

Had no hot water but they are refunding our stay. Things happen not the end of the world. Would stay there again.

Staff was friendly. Excellent location for my needs. Kitchen appliances were clean. Vending machines accepted credit cards for late-night snacks.

Extension cord used for lamps was blackened, indicating a potential electrical problem. Hot water very slow to heat up. Walls are paper-thin; I was next to an elevator and didn't sleep well because of it. Microwave was missing turntable. The security latch malfunctioned, first locking me out of my room then breaking all together.

Kayla (overnight shift) was very accommodating, my flight arrived at 2am in IND airport got to the hotel at 3am. She was very understanding, the reservation wasn't cancelled. Kayla even helped me out with some supplies as stores were closed and I couldn't get any. Thanks Kayla!!! For me this hotel had what I needed.

Facilities were a little outdated, the gym consists of four pieces of equipment which two were out of order (per the sign on them). The iron in the room was dirty, had to warm the iron up and use it on a towel to make sure it wouldn't stain my dress shirts. Lastly on the day of my stay housekeeping started banging on my door at 9am saying I was supposed to be checked out. Even though check out is by 11am. overall I do feel I got my money's worth $59/night for a queen size bed a recliner and TV count me in!!!

everyone on staff was friendly and accommodating. They had a courtesy shuttle from the airport which was prompt and easy. The rooms came with hair dryer and iron. The bed was comfortable and I was able to sleep well.

The hotel is a little shabby in places such as the sofa in the lobby that has fabric that has worn through. The shower was a little stained from age.