Service Apartments, Park Street, Calcutta

This place is a trap. In one month of travel from the south to the north of India, staying in more than ten different places, this was by far the worst experience we ever had. We arrived there close to midnight and it was not easy to find the place. We had to walk with our luggage in an area that didn't feel safe at all. The place really looks bad and is very dirty outside. When we arrived at the apartment it was not like what we saw on the pictures. As the pictures mix two different apartments, giving the impression that it's bigger and better than it is in reality. Besides, one of the apartments seemed to be renewed, but not the one we stayed in. This mix of both apartments' pictures gave us the impression that there was two double beds: one in the bedroom and one in the living room. That is not the case. If you travel in a group, be aware you will have to share the same space and what is offered is one double bed and a single sofabed in the same space. Besides, everything inside the apartment was very old and it was not as clean as people mentioned on other reviews. There was a lot of dust on the floor and the toilet had a very bad smell. The AC is super old and makes a terrible noise and the curtains do not close properly, so if you have a light sleep this is not a place for you. On the next day, when we met Mr. Rajesh and politely tried to explain our concerns and ask about the pictures of the apartments, everything just got worse and worse. As soon as we started talking, he instantly completely changed his behavior. He started to raise his voice, not letting us even finish a sentence in an unacceptable and unjustified rudeness and agressive way. We were surprised by his behaviour because other reviews mentioned how friendly he was.

Then he first showed and offered us the other apartment (the one that looked renewed) but at the same time, he kept screaming that if we didn't like the place we better pay for that night and leave that he would cancel our booking because "he didn't want to have a bad review on booking.com". Right after offering the other apartment he gave us 5 minutes to decide what we were going to do. By that time, my mom was really scared with all his abusive reaction and afraid so she asked us to stay there as she didn't want any discussion with him any longer. So we told him we were staying, but then he didn't want us to stay! Still screaming he said we couldn't change apartments anymore and gave us 10 minutes to leave the place! He was literally kicking us out. My mom got even more nervous and just tried to calm him down and make him stop screaming so she said everything was ok, and asked if we could stay in the same apartment. He then "allowed" us to stay but said he was expecting a very good review from us on booking.com (!!!). If all of it was not enough, he kept sending us messages through the website demanding not only a good review after all he did, but a 10 score!!!! End of story, the only reason we see for this place to have a high score on booking.com is because probably what happened to us have already happened before to other guests that cancelled their booking and couldn't leave any reviews. If you arrive there and like everything about it you will be very welcome. But be prepared to be kicked out, disrespected and abused if you have any problems or complaints about anything at all.