Horizon Hotel

Positiv: NO

Negativ: The lobby is very small, noisy and crowded. The staff at the counter are not friendly, very slow and not professional - e.g. they asked for different amount of deposit for the three rooms we booked (...

Negativ: The slowest check-in ever, which almost took me 1 hour.

Positiv: Good location

Negativ: Poor staff, not customer focused. The Breakfast experience was bad, with a lack of choice, restaurant was dirty, the duty manager lacked any control of his staff

Positiv: Was upgraded to a better room with a surprising big balcony overlook the city of KK.

Negativ: The Shower valve was not working properly during my stay, room lighting is too dim.

Positiv: Nothing! When we arrived our room was already given to someone else. They gave us upgrade on 6th floor but room too small, bathtub and sink were in bedroom. Not bathroom where they should be. We asked...

Negativ: They was no iron or hair drayer and the soap dish missing from the shower. We asked housekeeping if they can get us a hair drayer and they replied that the iron and hair drayer was borrowed by another...

Positiv: Lage

Negativ: Ganze 4 Liegen am Pool, Frühstück: nur auf chinesische Gäste ausgerichtet, Dosenobst, vieles wurde nicht mehr aufgefüllt, Brot war steinhart, ... ; alles sehr hellhörig; Tourguide war nie greifbar