kayak.de gibt es auch auf Englisch. Visit site in English.
Positiv: Customer service
Positiv: A non entertainment plane for an international flight even being theoretically a quick flight does not sound good at all
Negativ: An alternative to providing entertainment on board
Positiv: Luggage dispatch courtesy
Positiv: The crew was OK, there was nothing they were authorized to do to make things better.
Negativ: It was too crowded for a pandemic times, there was no space between the people.
Positiv: Friendly crew and easy check-in. Comfy seats.
Positiv: crew extremely attentive and sympathetic. Great food and perfect confort.
Negativ: The flight Was with a overbook . They do not let we make a check in by the alegation that the equipament hás been change, verry bad company
Positiv: Usual latam crew warm and extra attention
Negativ: My seat's entertainemnt was displaying some issues, simple to fix, seat 24H
Worst service ever
Negativ: Flight delayed 7 hours. No proper update was given by LATAM. The food provided in the airport was horrible.
Positiv: Neat, polite and orderly. Good Food!
Positiv: Seat was fine, it was a very full flight, but even so everything went smoothly.
Positiv: Smooth flight
Negativ: The boarding process was chaotic. Each passenger is allowed to make their own rules and do as they want. My seat felt like there was NO padding.
Negativ: The boarding. I had a brand new and expensive baggage but was not be able to carry my luggage on because it was said the airplane was full. But when I entered the plane there was a lot (a lot) free space for luggage . i tried to back my luggage up to carry with me but I was not allowed; it was said the flight could be delayed althought there was at least 15 minutes before departing. It was not the first time they lied to clients. I lost my trust in Latam.
Positiv: Staff is friendly and helpful.
Positiv: On time flight
Positiv: Arrived safely
Negativ: More room in the seats
Positiv: Great entertainment options and system
Positiv: Fairly ok service from the team, and I saw the attendants being attentive to a seating mix up in the row ahead of mine. Thought things could have been a little clearer in the transfer from the gate to the shuttle buses to the plane.
Negativ: Ran out of Red wine. Waiting 30 minutes for air bridge to arrive
Positiv: It was all like expected except for boarding.
Negativ: Boarding was crowded and confusing. Flight was full and many had to check their hand luggage in.
Positiv: People, accommodating, service, everything was good,
Negativ: Sincerely I don’t know.
Positiv: Extremely attentive and courteous crew.
Positiv: Doha to Colombo flight seats is very comfortable and crew is very helpful.
Positiv: Timeliness, cleanliness, professionalism and courtesy of everybody involved on the trip
Negativ: There’s always room for improvement that’s for sure but nothing in particular.
Positiv: Seating was wonderful.
Crew- Everyone very nice and helpful.
Negativ: Not sure all my food was gluten free.
Positiv: Não funcionou as tomadas para carregar eletrônicos
Negativ: They lost ine of my bags. Amateur and inefficient. Avoid if possible.
Positiv: The crew was amazing, but the seat so small!
Positiv: Crew, boarding process, food was decent and served on time
Negativ: Seats could be a little more comfy but there was sufficient leg room.
Negativ: Seats are too uncomfortable
Negativ: Very nice flight, great
Positiv: Leave and arrive on time
Negativ: Very tight seat and entertainment drop all the time
Negativ: We have made reservations of seats, but the company didn't reserve it. Therefore, we will now have to ask for a reimbursement, which will be additional work for us.
Negativ: I dont like that when booking with Kayak i domt have the ability to imput my frequent flyer number which would give me priority with American Airlines or latam.
Instead, I had to wait for them to assign seats and was almost unable to board the plane.
Positiv: Atl least on time
Negativ: Start the boarding early It was set to statt 2:20 and starts after 3:00 am
Positiv: Below average experience
Negativ: Need to be better on almost all aspects. Particularly, entertainment and service
Negativ: My reservation was changed last minute without it being communicated to me. Had to come back the next day to the airport.
Positiv: More or less
Negativ: Boarding on time
Positiv: Right on time, easy boarding. Really clean restrooms onboard
Negativ: A bit more space in the seating
Negativ: Long line at check in. The changed the gate but did not revise the sign. The plane pulled out from the gate 1 hour late. Got to GRU late and missed my GIG flight. No I have a 7 hour lay over. Never fly LATAM again
Negativ: I found a buble gum on the table
Positiv: TV’s, nice seats, clean
Negativ: Seat family together. I was traveling with my children and they separated my husband so he could not help me. :(((((
Negativ: AC too cold
Negativ: Too much time waiting for the luggage
Positiv: Best pilot ever! Flight attendant Ana absolutely adorable
Positiv: In time departure and arrival
Negativ: Had to pay for food, even a coffee.
Negativ: My check-in Miami Airport with American Airlines was terrible , big lines total mess. Was a share fly, TKT Latam flying whith AA plane. On the way back check-in in Rio de Janeiro was beautiful! So easy.
Positiv: Business class is allways good
Negativ: A one day delay was such a bad thing mostly because of no information of LATAM
Positiv: Everything was great, food it´s very good
Negativ: 8 hour flight may have wi-fi
Positiv: Crew very cooperative
Negativ: Plane is way too old
Positiv: Online The wine
Negativ: Take seriously all restrictions of size of carry ons There was so many persons with two backpacks plus 2/3 bags. Food was mediocre and plane was very noise. Finally, get a finger
Positiv: Comfort if aircraft.
Negativ: Service has significantly worsened ever since LA bough JJ. If it weren't for the fact they're only ones operating a direct flight from SSA/MIA, I would not fly them again.
Positiv: New plane
Positiv: The pilot landed the plane perfectly.
Negativ: Aircraft too noisy.
Positiv: As malas foram bem tratadas, sem deterioração
Negativ: Os assentos são muito pequenos, foi muito desconfortável o tempo de viagem. O tempo de espera em pé na fila também foi muito grande, acredito que no total uns 20 minutos, mas podem ter sido mais, ainda assim, muito tempo para mim, que carregava - ainda que com a perna lesionada - o filho com 17Kg.
Positiv: Nice , new plane. On time and great onboard service.
Negativ: I have yet to.get my luggage! TODAY IS THURSDAY AND I believe my luggage is still in Sao Paolo, Brazil since Sunday.