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schnelle und professionelle bedienung an der rezeption. hifsbereites personal im speiseraum. ruhige lage.großzügige zimmer.schöner blick man ist oben am hang einerseits ruhig gelegen, zum centrum und den geschäften aber immer mit einem kleinen marsch verbunden
the hotel was warm, well laid out. nobody on reception at 4pm - maybe this is normal. i didn't receive a late key until after the second night.
There was somebody available at the reception at midnight to let us in at late arrival Far too expensive in regards to: size of the room - comfort -bathroom facilities
Hotel is well located and staff are helpful. Hotel is very basic, bathrooms are tiny.
The hotel is well located at the top end of the ski resort (at the Vanosc end). It is opposite the public elevator that takes you down to the part of the village where you then walk (2 minutes) to the Diable chairlift. It is also next to a staircase that takes you up to the chairlift on the other side of the village, so you have easy access to both sides of the mountains. The hotel is also only a 5 minute walk from the bus stop (Drop Off point Number 4 on the coach company map). The hotel has a cellar storage room for skis and stuff with lockable cupboards to secure your skis/snowboard. There is also a ground floor door from the cellar direct to the street outside. The rooms at the front have a generous balcony. To get to the hotel reception you have to climb a set of outside stairs (or the internal stairs from the basement). Although I was staying on the ground floor (Reception Level) I noticed there was no lift to the upper floors so people with difficulty in climbing stairs may struggle. The hotel staff does help carry your bags to your room though. The hotel is located next to Smithy's Tavern so you should expect some singing in the early hours (around 0430 hrs!) as people leave the pub, but they quickly pass by.
I only wish that service from 5* hotels was as friendly and helpful as from this 3* one. The manager couldn't do enough for us - even running us to our transfer bus very early on our departure day. The rest of the staff followed his lead and this coupled with the all-inclusive nature of the hotel resulted in a superb ski holiday for our family of 4 (2 boys under 12yo). Both kids and adults mingled easily with other guests in the hotel bar which was packed every evening.