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Die Zimmer waren sehr komfortabel und das Frühstück war ein Genuss. Personal an der Rezeption war sehr hilfsbereit. Sie ließ mich früh einchecken. Tolle Lage für Keeneland und britischen Fußball, Rupp Arena, etc. Gebäude im Bau, aber das wird man überall haben.
Höflich und hilfsbereites Personal, saubere und ruhige Zimmer. Ausgezeichnete Wahl für ein preisgünstiges Zimmer. Unsere Badezimmertür konnte nicht geschlossen werden.
Zu viel Lärm in der Nähe der Poolhalle im Restaurant. Davon abgesehen, war es okay ...
Beautiful decor and hotel. Decent location if you're visiting in town for work or pleasure. Booked for my spouse to take a short two-day break. There was ample noise, from both ambient sources like plumbing, and guest noise from the hallway and adjacent rooms to keep my spouse from relaxing. Indoor pool was down for maintenance, and unable to use. Bugs frequented both the bathroom and hallways. Nothing too serious, but definitely noticeable. I also requested, by calling directly, that they not share the bill with the guest (my spouse). This was supposed to be a nicer hotel, and the nicer price tag came with it. However, I knew my spouse would not appreciate the accompanying cost. They still gave a bill and that only aggravated the unpleasant stay.
Under reconstruction. Noisy. Windows covered in opaque plastic
We had such a fun weekend in Lexington! I loved that Campbell House was so close to downtown- it took us about 10 minutes to drive in to all the shops and bars. The lobby was beautiful, our room was perfectly adequate. The set up of the hotel is a little confusing, but upon checking in, I was given a map of the grounds so I could find my way around. My only real complaint is that the halls and elevator were really dark.
Love the setting and the staff. The bar area is very nice for socializing. The food is very good too! No coffee maker in the room. Phone did not work right. On a positive note, the kitchen gave us a free pot of coffee. Breakfast is advertised as part of the package, but only continental as you had to pay $5 more per person for the breakfast Buffett. This was my second stay and was a little disappointed this time around.
Indoor out door pool Did not like a joining room , or that refrigerators are only available upon request. For three hundred bucks per night I could have done much better.
beautiful facility; courteous staff Internet access should be included in the price of the room; even Days Inn and Super 8 have managed to do it, you'd think Marriott could.
The location was within walking distance to about everything. The only positive. The room was small and had no refrigerator. The air didn't get that cold and something in the room made my nose congested and I could not sleep. This went away almost instantly after I went outside. Also you have to pay $10 a night to park in the garage. For Hilton money shouldn't you get a parking spot? I think so. Won't be back.
Comfortable bed Needs frig. Room smelled musty. Credit card swipe on vending machine in pool area didn't work. Small ice bucket.
The location was terrific. We were in Lexington for a wedding and there was a UK basketball game so traffic and parking were difficult. We couldn't be guaranteed a parking spot. The rooms were clean and comfortable. Parking and check in. I booked through booking.com and prepaid 6 months in advance. I reserved 3 rooms and they couldn't find my reservation. Told me I had to call booking.com even though I had a paper receipt. It took me an hour and 15 minutes to check in!
Close to everything nice breakfast buffet Bed was broken on one side and squeaked
99% of the time I stay at Hyatt Place. I don't even compare prices of other places. I always have a great experience when I stay there so why mess with perfection! I called in the morning an said I would be a late arrival. Was told not a problem had till 7am. Arrived only to be snapped at "they didn't think we were coming so I marked as no show."Woken up the next morning 3x stating we were supposed to check out by 12, 2x by maid then by front desk. Had to get dressed and take receipt to front desk showing we paid for 2 nights. Got to the desk and we're told "not sure why u were awoken we have u down for 2 nights." At this point my head almost popped off! Worst Hyatt stay I have ever had!! I will def start comparing other places after this disaster.
We loved staying at Hyatt Place for our weekend away! The rooms were great. Room service was tasty and reasonably priced. Would definitely stay here again Was advertised a single queen bed on the website and when I got to the hotel they only had two queen rooms. We gracile with a small child that sleeps in a pack and play so the room was a bit more crowded than we hoped it would be.
facilities were great, breakfast was great and so was staff the pillows were difficult to sleep on. Possibly the worst pillows ive ever slept on
We enjoyed the hotel in general. There was a simple breakfast every morning (the kind people have come to expect with greasy food and few healthy options). The fitness area was small but clean. Rooms were also clean. The pool was completely out of towels one morning. Three separate people went the the front desk and informed them. No success after 30 min... Had to use the small hand towels from the fitness room. One day we left our room at 7:00 AM and returned after 2PM to find that it was exactly the way we left it. Apparently they didn't feel it should be cleaned or provided with fresh towels.
It's very comfortable and I love the room designs Bathroom water pressure was lacking
Price was excellent
Low water pressure in shower Only one working elevator
Convenient location Super clean Restaurants close by Family friendly Helpful staff N/A
First room smelled of smoke so the upgraded us. That was very accomodating. Silly that breakfast costs so much.
I was very impressed with the staff and how accommodating they were. Top-of-the-line hospitality as well as convenient bar and restaurant located in the lobby. Close to everything downtown and valet parking! Unfortunately I had an issue with being double-charged. Normally this would not be an issue, but for whatever reason the hold on my card kept me from staying at another hotel later in the week which was very inconvenient. Had it not been a holiday weekend this would not have upset me as much as it did.
Rooms were much larger than expected, with an entry suite area with a pull out couch and wet bar before you even entered the bedroom. Location is near major roads, one mile from Country Boy Brewery, and half a mile from a racino. Google maps takes you to the closed road behind the hotel, without a way to get to the entrance or parking lot. You have to go out to a main road and take a few lefts across traffic to get there. This happened to us and our Uber driver.
Spacious suite, comfortable bed Smelled like mold, difficult location to get to off of road
Close proximity to our son's townhouse and the University. Tons of homeless/panhandlers. Price was quite a bit higher, but we didn't realize that there was a UK Bball game that night, so I guess it makes sense.
nice & convenient to UK; nice desk folks friday night at check in. Saturday morning there was no hot water. The hotel was full of families attending a UK-Merit weekend, where students and families basically registered for the fall. It was a Friday evening and Saturday event that began it's Sat portion at 8am sharp. You can imagine the grumpy discomfoprt of a hotel full of people who had no hot showers to start the day. Everyone under stands that mechanical things do break down. The poor desk clerk on sat morning was not prepared for this problem, could only call the maintenance person. The general manager was conveniently not in until 9am, an hour after all of these disgruntled adn showerless folks were gone to the University program. The the ownership and management of this property should make a gesture to the customer in the form of a significant discount in this instance. We have many brands to choose from-we choose Marriott for its promise of quality and customer service. We pay higher room rates for expectations of a level of quality service, which in this case was not delivered.