Beautiful decor and hotel. Decent location if you're visiting in town for work or pleasure. Booked for my spouse to take a short two-day break. There was ample noise, from both ambient sources like plumbing, and guest noise from the hallway and adjacent rooms to keep my spouse from relaxing. Indoor pool was down for maintenance, and unable to use. Bugs frequented both the bathroom and hallways. Nothing too serious, but definitely noticeable. I also requested, by calling directly, that they not share the bill with the guest (my spouse). This was supposed to be a nicer hotel, and the nicer price tag came with it. However, I knew my spouse would not appreciate the accompanying cost. They still gave a bill and that only aggravated the unpleasant stay.
Under reconstruction. Noisy. Windows covered in opaque plastic
Low water pressure in shower Only one working elevator
First room smelled of smoke so the upgraded us. That was very accomodating. Silly that breakfast costs so much.
Convenient location Super clean Restaurants close by Family friendly Helpful staff N/A
Indoor out door pool Did not like a joining room , or that refrigerators are only available upon request. For three hundred bucks per night I could have done much better.
beautiful facility; courteous staff Internet access should be included in the price of the room; even Days Inn and Super 8 have managed to do it, you'd think Marriott could.
Love the setting and the staff. The bar area is very nice for socializing. The food is very good too! No coffee maker in the room. Phone did not work right. On a positive note, the kitchen gave us a free pot of coffee. Breakfast is advertised as part of the package, but only continental as you had to pay $5 more per person for the breakfast Buffett. This was my second stay and was a little disappointed this time around.
Comfortable bed Needs frig. Room smelled musty. Credit card swipe on vending machine in pool area didn't work. Small ice bucket.
The location was within walking distance to about everything. The only positive. The room was small and had no refrigerator. The air didn't get that cold and something in the room made my nose congested and I could not sleep. This went away almost instantly after I went outside. Also you have to pay $10 a night to park in the garage. For Hilton money shouldn't you get a parking spot? I think so. Won't be back.
The location was terrific. We were in Lexington for a wedding and there was a UK basketball game so traffic and parking were difficult. We couldn't be guaranteed a parking spot. The rooms were clean and comfortable. Parking and check in. I booked through booking.com and prepaid 6 months in advance. I reserved 3 rooms and they couldn't find my reservation. Told me I had to call booking.com even though I had a paper receipt. It took me an hour and 15 minutes to check in!
It was close to where we needed to go the next day. No continental breakfast
sorry too expensive and room service very slack... didn't replace the toilet paper. see above. way way way too expensive
The price was right and the location was great. Nice roomy showers and a clean vanity top. The rooms still had the dated dark colored patterned duvets with cigarette burns.
Close to skating rink. Uncomfortable beds
Everything was great Everything location mostly
Super comfortable, clean and surprisingly quiet! 20 mins from Keeneland and KY Horse Park and farm tours. Easy drives. Tough to find. Google maps takes you into the Lowe's parking lot. You might put an entrance in off their lot if they will let you.
Great location with a variety of restaurants, stores, etc. nearby. More room than we needed, but that was my fault.
Rooms are very nice and the bed was super comfortable! We had a king suite which included a full size refrigerator, dishwasher with real dishes and a cook top! The breakfast that was included was pretty good for a 'free' breakfast. The hotel was located near restaurants and shopping. It was right off the expressway in a nice area, close enough to downtown and the race track. We really enjoyed our stay at the Homewood Suites. We'd also suggest eating at Malone's which is a steakhouse, pub and sushi bar all in one that is right near the hotel. The steak and service was excellent!
Very quiet. Very relaxing.
Location to Lexington and interstate- The suites are large Air unit was noisy and road noise from outside was annoying- rooms facing east have to all have this problem.
I liked the separate living spaces, with two tvs, a work stations in the bedroom and at the kitchen table. The rooms were exceptionally quiet, we were never even aware if we had neighbors or if anyone else was even staying on the same floor. The breakfast was a little cold. Though I imag keeping the eggs warm in those catering tins is hard. The bed, for me, was really too soft and so were the pillows. But those are personal preferences.
For the price of a hotel room you get a nice suite or 1 bedroom unit. The location is convenient (adjacent to I-75) as there are good restaurants and shopping nearby. The place was clean and the staff was polite.
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Very nice hotel. Loved the ceiling fan!!
We had to stay here while our Lexingtonhome was being renovated, and for the price and features of the hotel and room it was acceptable. Really liked having a fridge and freezer and most of the necessity for home cooking, saved us a lot of grocery money. Biggest complaint was the strong smell of cigarette smoke throughout our stay, even though we were in a no-smoking room. Overall not very clean, not filthy, but then I do have high standards. Place needs to be renovated.
The hotel was perfectly located for us. The staff were amazing and made sure that all was well. Very friendly. It was our first time at a Homewood Suites and we are sold! The suite was clean, well cared for and a pleasure to stay at. The breakfasts and supper swere really good! We will be returning again this Fall/Early Winter.
This guest did not leave comments about this hotel.
The rooms smelled clean and well kept. I liked that I had a couch in my room! I liked the location next to a major street, and I liked that there was some kind of breakfast included. Mini fridge in room, decent internet, two tvs, plenty of closet/drawer space. The staff is super friendly though seemed to be harried and overworked (often times there was no one at the desk). Really nice people though. I liked that they kept the dining area open even when the breakfast wasn't on so you could go get a plate or plasticware for take-out and coffee. The cleaning staff did some odd things: such as cleaning my coffee pot, but not doing anything else (not making the bed for instance). I hated the hot portion of the breakfast and wished there was something other than mushroom gravy on biscuits! Lots of little things were a bit off - like the placement of the fridge made it such that you had to tip it over to be able to open it, the majority of the lighting in the room was fluorescent bulbs which is a really depressing kind of lighting.
Staff was very welcoming, always had a smile.
Friendly staff; great location to all points in Lexington Holes in the towels, bath mat, bed blankets; one lamp in the room wouldn't turn on despite LED light bulbs in it; TV would not go on with the remote and had to be manually switched to channel 3 before cable came on.
Great room for the price. Comfortable bed. Great water pressure (I know it's weird to note that, but it's better than most hotels I've stayed in). Overall layout was good. There were a lot of VERY noisy guests on the floor that were yelling loud enough to wake us up at 4am. I know the hotel can't control this, but it marred an otherwise great stay.
Room looked like a well-kept retirement facility. Good breakfast in the morning. Clean. Room had no AC and the window was painted shut. No one mentioned it upon check-in. Night concierge couldn't speak English. Morning concierge wasn't able to help and asked me to call back later. Wasn't able to, so no idea if they would've been helpful.
The location was perfect. Even though the beds were comfortable, they were full size and too short for my 6 foot husband. The room was huge, but needs work done (ceiling peeling, carpet is old and had a bump in it).
Great staff Out dated
Die Zimmer waren sehr komfortabel und das Frühstück war ein Genuss. Personal an der Rezeption war sehr hilfsbereit. Sie ließ mich früh einchecken. Tolle Lage für Keeneland und britischen Fußball, Rupp Arena, etc. Gebäude im Bau, aber das wird man überall haben.
Höflich und hilfsbereites Personal, saubere und ruhige Zimmer. Ausgezeichnete Wahl für ein preisgünstiges Zimmer. Unsere Badezimmertür konnte nicht geschlossen werden.
Close to where we needed to be. Had a voucher to be their guest and they wouldn't except it because we reserved our room online. Safe was very unwilling to try and help us with the situation and the kitchen counter was covered in ants, drywall in the bathroom looked like a complete train wreck! One night is all I could handle never would suggest using this facility as an "extended stay"
Everything was adequate! Nice staff and good service. Blankets had cigarette burn holes in them, and there was a smell of smoke in the rooms. Also, was inconvenient not to have a restaurant or continental breakfast available.
The rooms smelled clean and I liked the wood floor. There were small burn holes in the top blankets but they looked clean. The locks on the doors didn't work well. It took a long time to get it to unlock and required a change of rooms at first. Some of the men in the rooms across from our were loud and some even broke some bottles, but no one bothered us and the heater was loud enough to cover their noises at night.
The room was nice and the staff was excellent and very kind and polite. The people at the concierge desk were so great. I left something in our room and the woman at the desk was very quick at getting me back into our room so I could retrieve my stuff. Overall my stay was very pleasant and I felt I got my money's worth with the room. It wasn't a luxury hotel but it was really nice. The bathroom was a little dingy but not like unbearably so. More or less I think it was just that the shower head and stuff was kind of old and not so Much dirty.
Spacious suite, comfortable bed Smelled like mold, difficult location to get to off of road
nice & convenient to UK; nice desk folks friday night at check in. Saturday morning there was no hot water. The hotel was full of families attending a UK-Merit weekend, where students and families basically registered for the fall. It was a Friday evening and Saturday event that began it's Sat portion at 8am sharp. You can imagine the grumpy discomfoprt of a hotel full of people who had no hot showers to start the day. Everyone under stands that mechanical things do break down. The poor desk clerk on sat morning was not prepared for this problem, could only call the maintenance person. The general manager was conveniently not in until 9am, an hour after all of these disgruntled adn showerless folks were gone to the University program. The the ownership and management of this property should make a gesture to the customer in the form of a significant discount in this instance. We have many brands to choose from-we choose Marriott for its promise of quality and customer service. We pay higher room rates for expectations of a level of quality service, which in this case was not delivered.
Rooms were much larger than expected, with an entry suite area with a pull out couch and wet bar before you even entered the bedroom. Location is near major roads, one mile from Country Boy Brewery, and half a mile from a racino. Google maps takes you to the closed road behind the hotel, without a way to get to the entrance or parking lot. You have to go out to a main road and take a few lefts across traffic to get there. This happened to us and our Uber driver.
Let see the only thing I can say nice about this hotel is that it was close to the highway. DO NOT STAY HERE. Find another hotel near by. The man at check in had to ask me a few times how long I would be staying. I think it was because he was to distracted with the young girls in the lobby. I was sure his eyes were going to pop out and he was going to start howling like on the cartoons. These are only the top issues we had with the hotel: There were crumbs of some kind of candy on the side of the bed. There was a small child who ran the halls until 3 A.M. When we called the front desk nothing came of it. I did try to talk to the mother to only come to find out that her family were the owners of the hotel. When we were getting on the elevator to leave this same child was on it along and pushing all of the buttons, so we had to visit each and every floor. Housekeeping knocked on our door several times starting at 8 A.M. When I would answer the door she looked the other way and would not make any eye contact or talk to me.
Comfort We had our dog w us. The room had been cleaned w some strong chemical. It was noxious.
Booked room for three people, was only given sleeping station for two.
Convenience, location We had to leave a day early due to an incoming snow storm.... we were charged for the day irregardless, without any consideration to the customer's safety nor willing to work with us.
They were rude about the fact I had booked through a third party.
Das Hotel ist außergewöhnlich sauber gepflegt, und ist ein Nichtraucherhotel. Unser Zimmer war sehr gut eingerichtet und komfortabel. Das Personal war freundlich, und das Frühstück war außergewöhnlich gut. Ich habe auch gesehen, dass sie 100 Punkte bei der Gesundheitsinspektion bekommen haben. Ich würde hier auf jeden Fall wieder hinkommen. Ich musste nur eine Nacht in der Gegend bleiben.
Das Personal war sehr hilfsbereit und freundlich, einladend
The staff was wonderful...warm and friendly. We are smokers and were able to find a smoking room that didn't at all smell like stale smoke when we arrived. The air conditioner was already on and the room cool when we arrived. The hotel was very clean and our stay was GREAT!!!! We will be making many trips to this destination and this is definitely were we will always stay.
This hotel has nice staff and we've stayed there before. However, during this stay, they were replacing all the hallway wallpaper on all floors. This required spackling, removal of light fixtures, room numbers, etc. Therefore, there was a lot of dust (which made its way into the rooms) and there was the smell of the glue. No notice prior to our stay was given and we had no choice but to stay there. There was nothing done to compensate for the noise, the dust, the smell, and the workers were there all day, all weekend. We were quite disappointed from a previous stay.
Hotel was very nice and the staff was very accomadating. Clean room and atmosphere was very family oriented. Wonderful stay and would definelty recommend.
It was classic and comfortable. Friendly staff and a good breakfast in the morning. My kids had fun in the in-door pool.
We stayed here when moving our son home from UK in May. The parking lot was big enough for us to park our U-Haul without crowding others. The staff was very helpful with suggestions for restaurants within waking distance.
Staff at the Holiday Inn Express Lexington Downtown were extremely helpful and pleasant at all times. The hotel was easy to find and close to the Convention site. I would recommend this hotel to any one interested in a very comfortable stay!!
conveient and quiet location, nice breakfast convenient and quiet location, nice breakfast what what else do youv want to know? touble getting some to let me use interenet after a very long time. not hotel's fault
nice room . friendly staff . clean . i stay there again .
We had hoped the location was closer to downtown, as there was a festival going on, but maybe the distance was good, it was very quiet. It was a nice place to stay after a long day of travel.
This hotel is very convenient to both downtown and the restaurants/shopping on Nicholasville Road. There is a train that woke me several times during the night. The bed was nice but was very firm and I'm used to my Sleep Number bed being set on 'soft'. Maybe request a room further away from the train??
I read previous reviews and was able to request a room on the side of the hotel where I couldn't hear the trains. It was very quiet and very inviting. I love that they had internet in the room. Everything was clean and on point. I would definitely return to this hotel again the next time I drive through the town.
I would not recommend this hotel. Our biggest disappointment was that the hot tub was cold. There is also a very busy train track right next to the hotel so it kept us up all night. Plus the walls are paper thin so we heard every time our neighbor got a cell phone call. The breakfast only lasts until 9:30 and when we went down around 9, it looked like a lot of it had been sitting out since the 6:30 start. We also had to go to the front desk for new keys four times in a two day stay because they kept not working.