Le Napoléon

The reception was poor and the staff were not the most welcoming. Some were ok, others did not want to be there.

Only the room

Staff..

Location was superb. We attended the Lille Braderie, which we didn't know existed until we arrived, which was a sight to see. Over 2 million people descended on Lille for the weekend! Lille is a very pretty town with friendly people and lots to see. The Hotel bedrooms were very clean, modern and tidy. despite the faded decor in the bar area and sort of reception.

When we arrived the staff were so so busy due to the Braderie. They did not have time to tell us about parking( which they do not have despite my having two emails from booking.com/Le Napoleon to tell me there was parking). The parking was suspended due to the festival. Again something that could have been explained either on their website or in the response to my request. They charged me again for a 2nd room which I had to let them know I had already paid for. The receptionist was making drinks and answering the telephone whilst trying to check us in, hence the lack of communication. Finally we were able to check in. We ordered breakfast for our stay, but the hotel suspended the full service.They turned their back on me as I tried to ask them about it, as nothing was mentioned on their website, the staff walked away from our group. They eventually bought us each a hot drink and two croissants, for 4 people and gave us a bill for £28 Euros. I had to call booking.com, who were as helpful as they could be on the day. The Braderie in Lille has over 2 million people attend, every hotel is going to get busy, but they should try not forget their staying, paying guests. The taking of food and drink orders, from the outside space and seating area, seemed to be their main priority that weekend which was disappointing for us!

Central location

The room was very noisy, small and warm (no airco). The staff wasn’t that friendly.