URSO Hotel & Spa

Jorge und der Concierge/Personal an der Rezeption waren unglaublich hilfsbereit. Das Spa ist beeindruckend und beruhigend. Die Lage ist großartig.

Die Handtücher und Bademäntel könnten erneuert werden

Everything at Urso was exceptional: our room, the facilities, the pool and spa area, and the staff. Everyone on staff seemed to genuinely care that we enjoyed our stay: they were all really helpful and attentive. I also loved that gorgeous 1900's elevator! It adds a real romanticism to the hotel. The location of the hotel was also terrific - we were able to walk to so many areas or take a short subway ride. There are so many cafés and restaurants walking distance from the hotel that we tried for all of our meals - including breakfast. The concierges at the hotel were a great help and recommended great restaurants.

No complaints. We had a perfectly wonderful stay.

Superior rooms, comfy beds, awesome pillows, and customer service!!!!

Not a thing gorgeous!!

Spa was closed for renovations would have been nice to know that before. Also website said reservations included free tickets to the Prado Museum. We had trouble booking online and instead booked via phone directly with the hotel. Therefore they refused to give us the Prado tickets because it was a web only promotion. Terrible way to treat guests.