Shangri-La Barr Al Jissah Resort & Spa

Location

Service was bad

Location only

JCB diggers driving accross the beach from one end back and forward, making noise and smoke. We drove over 400km to find out once we arrived that there is construction work going on. It is not cheap hotel and anyone paying such price would expect good service. Unfortunately noone let us know not since the time we booked it until acctually we realized ourselves once in the hotel. It was in fact denied by the receptionist, who told us during our check out, that she doesn't know anything about the works! There was a letter from the hotel which we found in our room informing about the ongoing construction on the beach. When we brought it up, she said we pay only for the room and breakfast.NOT the facilities! Then she suggested we can write the complain on booking.com so here you are. Once she realized she cant deny any longer that off course the hotel staff must know about the ongoing works, she said she must investigate- investigate what and when. It.was all shocking and very.disappointing. We could have chosen different hotel with nice view onto the beach instead of yellow diggers driving on the sand. At the end of very unpleasant conversation we were offered 71 OMR discount. Piece of cake, the room was 2.700 OMR. In addition, the rooms deco is so plain and dated that it makes you feel like in old soviet union hotel in eastern europe. The entrance doors to some rooms look like warehouse doors - demaged and scratched. The carpet is patchy with some stains, dirty curtains, the chair in our room almost fell apart. Really shocking. Restaurant is small, dotted around the room there are stations with various food. The hotel staff brings more food from the kitchen passing wirh huge platters between guests. The entrances to the kitchen is directly to the dinning hall, so you can take a look inside. Not great space planning. The best part of this hotel.is its location and fruits - so not men made parts.

Location beach and pool

three different hotel three levels which was not cleared when I booked!