Real Inn Mexicali

Only Promises. . . Bad customer service!

Positiv: Our kids wanted pizza & reception was kind enough to take our order & call the pizza place.

Negativ: Rooms were not ready at check in, a specific room type was promised but not delivered. The supervisor promised to make it up either by moving us the next day, money back, or free stay. That's all it was promises, never got anything. Also 2 breakfasts included per day from 6-9, but they never specified sit at table by 9. We started getting our food by 9 but weren't sitting at table by that time according to them, so we had to pay. Very disappointed in the overall service from most of the staff. Beds were very hard, we felt like we were sleeping on the floor. There is much more we can say, but basically we will not be staying here again.

Positiv: The rooms are very run down it doesnt look anything like the pictures but the staff was so nice and very friendly.