Fiesta Americana Monterrey Pabellón M.

The one redeeming part of this hotel is the beautiful view from the restaurant and lounge upstairs. Even though I was on the 10th floor, the view from my room was only of a concrete wall.

The reception gave me a very difficult time, and staff were not easy to deal with. When I checked in, I was immediately charged the full price of my reservation, given a key, and showed myself to a different room than I had booked. I returned to the front desk, and was told "all reservations are subject to room availability." I had never heard this before. I eventually got "lucky" according to staff, that one room of the class I booked was indeed clean. They also tried to charge me for breakfast when it was included in my rate - it seemed I had to argue over everything! The worst part of the hotel is that the "pabellon" it is located in is extremely difficult to navigate. It is impossible to get around it without getting trapped in the parking garage - no signage directs you to the street. Even upon entering the hotel for the first time, I had to ask 2 people how to get to the lobby - zero signage is present.