The Westin Grand Munich

the looks of the pool were great as well as the gym in the hotel and the room itself was very nice.

i never had such a bad experience with any hotel ever, i do not reccomend this hotel to anyone, we ordered 2 expensive rooms, one for for us(parents) and one for our children, we talked with the hotel and nobody said that children that are under 12 cannot enter the pool after 6pm, in their description nothing is mentioned about the age and time restriction(the water in the pool is very cold and my husband got sick because of it and we even called a doctor to come and check on him), i have lactose intolerance and we told that to the hotel and when i ordered a coffee to my room i received a spoiled coffee, they didnt give me a 2nd "repair" coffee for 2 days, when we checked out they wanted to charge us for 2 coffees when they even promised to refund that spoiled coffee. they promised for 2 days that they will refund the fact that me and my 7 years old son couldnt enter the pool after 6pm (their manager talked to us and promised to refund the breakfast as a compensation but at the end they didnt). i do not wish on anybody to order a room in that hotel and pay such an expensive price for such a bad experience. P.S. their parking is not for free and neither is cheap, they kept sending us back and forth with the parking machine with different tickets until they gave us a long term parking ticket.

This is never a 5 stars hotel. The carpet was dirty, they charge Eu 60.00 per an extra bed, the air conditioning was the worst I ever see. The location is far for everything. There is no restaurants around.

-no internet for 3 days