Executive Class At MTS Hotel

The bed

For the price I paid they should have a proper breakfast

The location was great and close to everywhere I needed to go in midtown! The employee who checked me in (I don’t recall his name but I think it was Aidan; an elderly Asian man) was very pleasant! He also allowed me to check in earlier than the check-in time because there was a room ready on the executive floor, which was very helpful to me as I arrived earlier and I had a luggage.

I was disappointed as soon as I entered the room and saw the windows with the curtains up: The glass windows looked so stained and dirty! It looked like it had not been cleaned for a long time! Secondly, there was no refrigerator nor slippers as advertised. There was no chair or desk to sit on like most hotels (even 3 star and much cheaper hotels I’ve stayed in. This was supposed to be an “Executive room,” which wasn’t cheap so I expected more and I was disappointed! Back to the no refrigerator and slippers as advertised: I went downstairs to inform a male employee at the front check-in desk who told me slippers are no longer given, but he will put a in request for a refrigerator for me right away. Many hours later, when I came back to my room, there was still no refrigerator so I went to the front desk to inquire and I was told there was no request put in for me. The worst part was that the employee I encountered at the desk (I believe her name was Linda) was very condescending and one of the rudest people I’ve dealt with. She looked angry and as if she didn’t want to work that day! She kept telling me to go check my room again to see if they put one there and if not to call the operator to make another request. So, I went back to my room with no answers and disappointed. Lo and behold, there was still no refrigerator when I went all the way back to my room on the 18th floor as if I had not just informed her there was no refrigerator a few minutes ago! So, I called the operator and the employee who answered the phone was also very unpleasant so I hang up the phone as I was already over it! About 20 minutes later, a man showed up with a refrigerator: He was apologetic and he said they just informed him to bring one up and I told him I understood it wasn’t his fault. Certain hotel room amenities (such as a refrigerator) are top on my list and a selling point for me when booking a hotel, especially in a place like NYC so I will not be staying at this hotel again.

Location

Wasn’t quite as executive as advertised.

the location and the bed

the loby and the breakfast area was very unpleasant with a bad layout.