Ravintsara Wellness Hotel

The tropical garden is beautiful, nice pool, the rooms are comfy and have air conditioning. Nice view from the restaurant area.

The food is atrocious in both choice and quality, which is a huge problem when you’re staying in a resort. Breakfast is ok at best, and for lunch and dinner menus do not often specify what you are about to eat (e.g. mysterious menu items such as “Sea Treasure”, or “Trend 2019”, or “African Queen”). If you ask restaurant staff about the ingredients they don’t seem to have a clue, probably because their level of English is questionable (or maybe lack of training, or just interest). If you have any dietary requirements or allergies, you are in big trouble here - avoid at all costs. The food is also poorly cooked and borderline dangerous in my opinion, and for that also ridiculously overpriced. Customer Service: Aside from a few exceptions staff look sad and miserable as if they would rather not be there. Asking anything seems to be a nuisance for them, and they accommodate your requests as if they were doing you a favour (particularly the male staff at the bar). The wi fi connectivity isn’t great, after a power cut (happens regularly) everything stops working, including the phones in the rooms. Staff are very slow at resolving this issue, it just doesn’t seem to be a priority for them. Strangely the phone starts working immediately if you go complain at reception, yet it will remain offline for hours if you don’t. Communication is a big problem if you don’t speak French - they often pretend to understand what you say, which can create some strange misunderstandings... In the end we got the feeling that you need to adapt to this place and their way of doing things quickly, or it will be trouble otherwise. And if you see previous reviews, it’s also clear that the food is a serous issue for this place (yet the manager chooses to respond defensively to such reviews, rather than doing something about it). Overall this place needs a lot of work before it can be considered anywhere near a 4 star resort. The food issue should be a priority.

Just a housekeeping working there normally.

Everything. Restaurants is not bad, they are terrible. All services for some crazy money. Permanently problems with electricity - sometimes it's drops off every minute, sometimes for half a day. The same problem with internet. For any bills by default you will be charged twice.