Hotel Le Lagon Noumea

Good value for the size of room.

Stayed in a 1 bedroom suite for 3 nights. The hotel is a few years old, well maintained but definitely showing it’s age. They have replaced the silicone in the bathroom but there is still mold everywhere. the sofas are fold our beds, so incredibly uncomfortable for actually watching TV. Hotel does not provide any bathroom amenities other than soap. Only one nice lady on the front desk in the mornings. The other staff made you feel like you were inconveniencing they by asking for assistance. The bed linen and especially the pillows were so old and well used they had lint balls all over them (I’ve never seen this before)which was really fross!!

Location

Our stay here was great until the last day. It takes one bad thing to occur to ruin a person's perception of you. Initial booking was through booking.com and we had 2 complimentary bottles of water. The water bottles were in the fridge with the card saying it was complimentary. We checked-out, and we did a over night trip to an island. Our second booking at this hotel was through flightcentre.com.au. Our minifridge had a card that said complimentary water bottles for guests. There was no bottles. I went to reception desk to ask for the bottles. They said I don't get any, so she had to check my booking. I stood there for 20 minutes thinking, why am i waiting, just give what's missing.. I told her what the card said, but she insisted on checking the booking. She said if you book through booking.com you get water bottles and flightcentre you don't. I was made to be at fault. I said to her i'll show her the card. I walked her to my room and showed the card clearly saying, guests receive complimentary water bottles She said the card was a mistake and the housekeeper should not have had left the card. Okay blame your housekeeper. She said they can get water bottles for a charge. So much for "complimentary".. so i said i didn't want water bottles if its charged and left it at that and she left. I get a phone call from reception housekeeping will come to give the water bottles free. After all that i get the water. But that's okay and i'm happy. Was it necessary to go through all of that? No.. but whatever.. What happens next tips me over the edge to write this review. Housekeeping arrives to give me water, but then she had this disgruntled look on her face and then yells something in french to me, and says in english "No,, ". I'm assuming she is saying "No Free". I'm guessing reception blamed her. They really need to get their things in order and stop finding excuses.