Holiday Inn Chicago Oakbrook

Location

No Kleenex tissues in bathroom. Asked housekeeping for them and they saud they did not have any. Was there for 4 nights and room next to mine had small children who were screeming and literallly bouncing off the adjoining wall until 11:30 each night.

The staff was friendly and accommodating.

The cleanliness of the room, the toilet was not working properly, and the rooms were outdated.

Did not like anything!

Staff would not accommodate me with disabilities. I requested a room off the elevator which was empty and they gave me that room on previous stays. Walking causes me severe pain and I was give a room half way down the hallway. Staff extremely rude!

The great part of this hotel is that they do except pets.

The color scheme in our room was very, very dark. Dark walls and dark carpeting. The room needed an upgrade to some more lively friendly colors. Upon entering the room there was this big dark empty hallway that served no purpose.

Location was decent

Very old outdated hotel. Room service trays sat outside rooms for a couple days. Carpet in the hallways was torn. People smoking right outside the main doors in view of the front desk so you had to walk through smoke leaving and entering the hotel.

Friendly counter staff and availability.

Two beds. One of which had been previously used. The bed was poorly made and the sheets had been impressions by the mattress beneath. There was toilet paper and debris left in the toilet.