Hotel Bellevue - Metropol Lake Resort

The view from my room.

The smell of smoke was everywhere! It was in the walls, the carpet, I felt like it was in the sheets! The staff were unhelpful and sometimes rude! Mostly they just didn't seem to care or want to be there. No pool/beach towels were made available. We had to speak to 6 different people to get towels. The common answer was "it's not my job ". Had to complain to a manager, who was able to provide us with 5 towels - (for 9 people) Didn't matter much because the pool was freeeeezing!!! We were told their heating system was not working. The rooms are supposed to be able to accommodate a maximum of 3 people, (i booked 3 rooms for 9 people) but when we got their they hit me up for an extra 30 EUR for each room! even still they would still only provide 2 bath towels in the room! The breakfast options were very ordinary. This hotel was way overpriced for what you get. Don't stay here, find something else.

The positioning of hotel, the lake & the proximity to the city

The pool looked terrible / lunch buffet really cheap & poor

Clean, nice rooms, great location, parking lot

selling parking places to non-hotel guests, Casino and night bar in hotel did not work.

good service, excelent staff