I love the room. The staff was very attentive. They room was nice and clean. The ambiance was quiet and nice I wanted to try the restaurant. The chef is Daniel Boloud, a well known chef. The food was OK, but not a memorable experience. The only thing I found extremely good were the Madeleines. Those were the best. The rest, was good, but only good. I was expecting much more.
The rooms are wonderfully appointed with rich wood cabinets, comfortable furniture and beds that you could sleep in for weeks. The staff was very accommodating with all the hallmarks of a well run hotel. The food is creative and tasty. Try the White Cosmopolitan cocktail - it is delicious.
The staff was exceptional Booked the room 15 mins prior to arrival on Kayak, the reservation was not processed to the hotel in a timely manner, this made check in take much longer than normal
The grounds are imaculate, loved breakfast in the courtyard. They mix a good Martini. Relaxing. A little variety in the Musak. I have heard" time after tme" more times than I can remember. A "resort" fee of $60 is not appropriate, there is no resort aside from a lovely wading pool. Concierge absent, (assume they have one). Front desk was not up to the task. Ground floor Room lacked a window to the outside world. A door led to a claustrophobic, one chair sized patio Enclosed by a ten foot wall that limited the view to looking up at the sky. Furniture was frayed, toilet ran, wheel fell off rolling desk chair. Bring you own mouth wash, "house' mouthwash is on the mini bar tray.
Very quite and relaxing place. Great ocean frond location with residential area(mid rise) residential surroundings. Attentive service in understated aesthetically pleasing surroundings. Beachfront bar/coffee shop a great place for lunch but very limited menu. Restaurant more than adequate but not outstanding. Hardly anything. You need a car to get around but you must use valet parking,at inflated rates,though the parking is on the sides of the hotel close and easily accessible.
staff was great, food was superb, place is really nice cost
Food options were too limited for children.
The hotel was great. We booked it through KAYAK at a great rate for a room with a limited ocean view. When we arrived we were upgraded to a larger room with full oceanfront views at the same rate. The hotel is beautiful and the staff were friendly and attentive.
The hotel property is right on the beach, and the beach staff is friendly and accommodating, periodically bringing guests complimentary smoothies and frozen grapes and oranges. The pool area is lovely and well-kept, as are the dining rooms. The rooms are comfortable and luxurious. The breakfast buffet, though expensive, is delicious, ample and very fresh. For a hotel of this caliber there was some unevenness in the staff. On certain days at the beach, the staff was available and responsive; on others they were entirely absent, and it was difficult to get anyone's attention. The outside dining areas, though lovely, were crowded, and every morning we had to wait 10-15 mins to be seated outdoors. When we first arrived, no doubt because we booked a "bargain" room through Kayak ($500/night as opposed to the $1,000 rack rate on the Four Seasons website), we were given a room with a direct view of the beach bar kitchen, together with smells and noises from the vent. We asked that the room be changed, and it was, though again we were given one of their less desirable rooms. I suppose most unfortunate was that when we asked, on our last day, for a late checkout - even offering to pay something for the privilege - we were told, icily, that the hotel could not accommodate us - not even for an hour - because of our "room category" (meaning, no doubt, the "cheapie" Kayak rate). The hotel was quite clearly not full, and as an experienced traveler, I know this would have been an easy accommodation for the hotel to make. Instead I left with a bit of a bad taste in my mouth.
From the moment you arrive till the moment you leave they make you feel like royalty without any stuffiness. They go above and beyond even bringing our dog treats and realizing that my wife was pregnant brought us a cupcake with blue and pink frosting along with a bottle of non-alcoholic cider to our room. Herna at the front desk was a delight. Nothing
Oceanfront property, very nice spa that allows all guests to use its facilities regardless of whether not you book their services the restaurant quality and choices are very limited
Standard high quality four seasons service. nearly every employee asks how you are doing, is everything meeting your expectations, is there anything they can do to improve your stay, etc etc. One small mistake was made by a wait staff person (they forgot chicken on a salad) - it wasn't a big deal to us, but he acknowledged it, apologized profusely, had his manager come apologize, and they comped our meal which was very nice. very comfortable bed. - shower leaked onto the floor, sink faucet handle leaked water - aesthetic was rather drab at the hotel - didn't feel like 'palm beach' - no color, no pattern, no quirkiness or preppy style...faded olive umbrellas, exterior of building facing the beach looked run-down, pool was function-only (not much to look at) - location is good if you want beach-access but pretty far from the hedges and billionaires row that is quintessential PB - lots of kids in the pool. We were there in early January when school is out so this probably skewed the ratio but the first day we walked out to the pool it had lots of kids in it. We were hoping for something a bit more relaxing/serene as we were taking a vacation away from our own kids for a few days of R&R. - gym was in the basement...wish it had been with a nice view overall it could be great, but just needs a facelift in terms of design
The staff is awesome , very friendly and professional.
The staff was friendly and accommodating. The room was clean. The resturant food was delicious. I highly recommend this hotel.
The varity of entertainment options and general comfort was excellant
I have a good stay there perhaps, we not having enough time to enjoy the amenities of the hotel. No complaints
The common area decor was very pleasing. No bedside table, no directions as to where things were in the hotel upon arrival (like the elevator, which was down a hall) or that complimentary coffee was In the lobby every morning (Ie no coffee maker on the room), no info on Palm Beach in the room, dirty bathroom(my barefeet stuck to the floor) with no shampoo, someone else's hair in the drain, no morning paper, room next to outdoor seating for the restaurant so very noisy, music from function room until 1 am, loud air conditioner next to the bed so cold air blew on you all night.
Food and room and turndown service Excellent
I loved the charming unique decor and genuinely friendly kind staff. Location was wonderful!! The red robes were so pretty and unusual candy in the room a fun surprise
Front desk was friendly. 3 different types of mold/mildew in the bathroom. Mismatched granite. Toothpaste splashes on wall. Poor condition overall.
Nice decor with upscale lobby. Easy parking Breakfast was not included so we were a bit surprised when after breakfast lady asked us to pay $40 if I new this earlier I would pick a hotel that had breakfast included in the price.
Staff was excellent, location was great, rooms were very clean and comfortable. The breakfast in room dining.
Nice gym and great breakfast and coffee.
convinent, quiet and confortable One of two computers in business center does not work.
Great place to stay. We stayed for 8 days my 10 year old son loves everything about it. The pool was perfect and always clean. We LOVED the cookies... We will be staying here in the future. No free breakfast!!! I have stay at other places and they had at least bagels, coffee, cereal, the basics. Like I said I was there for 8days and wasn't expecting on buying breakfast for week. But this isn't a deal breaker just keep it in mind and plan for it..
Clean, nice room, great location! No pool. Week amenities. Less than friendly staff. Breakfast buffet was nothing but cold leftovers - good coffee tho. Nice bar, but bartender kept disappearing!
Very personablessed staff and good amenities. The room was frigid (no thermostat control for guests)
I loved the suite style room. It was very comfortable. I also loved the location. Within walking distance to all of downtown and the waterfront.
excellent location close to convention center and City Center
Location was good for event at Kravitz, but makeover of this hotel scores poorly for comfort and safety. Because this is a downtown property, access to parking through garage was not easy to access. Blind corners and poor sineage made parking less than easy. Layout of the room made it difficult for two people to move around simultaneously. Functionality sacrificing for design didn't work real well for us. High ceilings and small footprint made it feel like you were in a tube - in the very small shower, in particular. Limited storage for clothes, poor air circulation - (hot on one side of decorative screen, cold on the other), inconsistent water temp in bathroom. Missed things like make-up mirror and bathrobes. Breakfast was barely edible. What kind of bird laid those eggs?
Great place! Highly recommended!
The location was superb! You are close to the convention center, city place and if you wanted to go shopping Worth Avenue was close Our shower had pink mold init when we had our room cleaned our towels were not replenished.
good location early breakfast for marathon good breakfast selection allowed early check-in and late check-out room was never cleaned during stay (2 nights with early check-in)
The room was comfortable and clean. I had the pool area to myself. They had a full and mini bar available 24/7 along with ready made and made to order food. It was in easy walking distance to City Place. They had a shuttle service to the beach or anywhere within 2 mile of the hotel. The staff was friendly and helpful and we could get a late check out. The breakfast offered was pretty good except for the pancakes.
The staff was very friendly and helpful. The food was excellent. The bed was very comfortable and they gave us extra pillows :-) $19 parking :-(
The rooms were spacious and clean. Staff were also very helpful with providing feedback about the area. We also enjoyed the central location of the hotel which was about 10 minutes from the beach and great places downtown. N/a
We had a great time at the hotel! The room was clean and comfortable, and the hotel had plenty to offer both on and off the property. I didn't like that breakfast began to be packed up while I was getting a few items. If breakfast is until a certain that time, it should be fully available until that time.
We loved that there was an adult only pool - it was quiet and there was great poolside service. The onsite restaurants were all delicious and the hotel was clean and felt luxurious We book an ocean view room, but to see the ocean you would have to lean over the balcony and look left. The beach was very rough during our stay and there are lots of big rocks that make it dangerous for swimming
The room was cleaned twice a day. Our room was very nice. All the amenities you could ask for. The breakfast buffet was 2nd to none.
Treatment was excellent, always got a yes for all my requests.
Staff attended to our young family with frequent room cleanup and towel refresh. Buffer was diverse and dlicious. Family pool was large and they provided floats. Staff knew our son by name and were engaging and helpful. Facilities were clean and well appointed. Cost was spectacular given the value- an unusual rate was secured through kayak. We would have paid at least 2x what we did. Five stars all around Family rooms were together (good) and around the elevator (not great). Given that, we could not hear any disturbance from our room.
The peace, relaxation, extreme comfort High price on everything
The spa was amazing. Fabulous right up until we checked out and here was a huge line with staff who seemed confused about how to check people out. The breakfast buffet included with our rate was fabulous. The lunch food by the pool was delicious- lobster rolls, sandwiches, fries, fruit. The pool side service was excellent. Gym was very well equiped. One rude waitress at breakfast but the rest of the staff very helpful and friendly.
Free hot breakfast included, which is pretty comprehensive. Nice outdoor pool area. Friendly staff. Big rooms. Due to limited availability, we had to stay in a room that is normally a smoking room and it was VERY noticeable. We ended up buying our own Febreeze, which helped a little. I didn't even know that you were still allowed to smoke in hotel rooms. Crazy.
Upon checking in around 4pm, we were told that they were booked to capacity the night before so they were behind on cleaning rooms. Not a problem... The gentlemen at the front desk were accommodating. I originally booked a king studio, but ended up getting a suite at no extra charge. Room was very clean with the exception of two stains from what appears to be juice. The hotel was fairly quiet given SunFest was going on. Breakfast was pretty decent the next morning. Nothing!
The driver take me to get something to eat Take me to and pick me up from my run and to letting me check out a bit late that was a great help
Sleek, modern, clean & comfortable. It is not the easiest hotel to find and it is in an out of the way location for the casual traveler.
Hotel was close to airport and the shuttle was convenient I got food poisoning right before my cruise and it ruined my whole vacation!!!!!!!!! Don't eat the breakfast.
Staff is friendly The beds are woefully uncomfortable. I literally got no sleep. It does not live up to the holiday in standard I'm used too
I liked how big it was the room
-bed was comfortable -staff were very friendly and helpful -lots of little lights glowed during the night (fridge, tv, blow dryer, clock, etc) had to put my clothes on top of them to sleep. -furniture and decor needs updating.
Clean and cool environment The service sucks
Location is good and the bed was comfortable and clean. The hotel smelled of smoke and the bathroom area could stay some updating.
This guest did not leave comments about this hotel.
Spacious studio apartment. Perfect for getting work done. To get enough light in the room I had to turn on every light. There isn't any one switch that turns on a nice living room-type lighting. It would be nice if they had an apple to grab at check-in/check-out, which is really nice for those in a hurry.
I was pleasantly surprised at the cleanliness and all rooms being non smoking and free from the smoking smell. The complimentary breakfast was hardly worth promoting. No fruit or anything of substance. For the price I had to pay I would expect more.
This guest did not leave comments about this hotel.
Nothing other than the location. Staff wasn't helpful. The room smelled so bad. The internet(wifi) even the extended service for $5 per day sucked. My iron board was ripped and I asked for replacement. It never got replaced in my 4 nights stay.
The rooms were very clean and the staff was wonderful
Good location. Room smelled bad.
large room. free breakfast consisted of cold coffee, a bag of oatmeal and a protein bar.
Location was easy access to everything We were not offered kitchen untensils nor was our bedding changed for the days we were there.
It was very clean The room was very spacious Please do not say breakfast is included. They have coffee and some granola bars and bad muffins.
Great location,the room was clea!! The toilet was clogged, in the grab and go breakfast there were no juice, only coffee and no plates or spoons for the oatmeal.
I loved my room. I could see my self living there! I felt at home. I loved everythung about the room
The staff was very friendly and rooms were very nice. Even tho check out was at 11 I still got to check out later and no extra cost and the maids didn't rush me at all. I didn't like that the parking lot gets really full and I had the park far away from the entrance
The ability to walk to everything. Great staff
Location Popcorn ceilings. Feels like it needs an update
The food was excellent, the room was spacious and the bed was comfortable. Because of the lobby remodeling it is not clear where to go to check in.
the breakfast and later checkout was great, the room was very nice and very comfortable. They even had free cookies at checkin and they were delicious. I liked the entire experience.
Check out time is 11:00 and they push you to be out by then.
Complimentary breakfasts and choc chip cookies gratis in lobby in PMs. Comfortable king bed, easy access to pool, breakfast, laundry, exercise rm. Free parking., convenient. Shuttle to downtown Location a bit far from restaurants for nights, shopping etc. Cold water in pool. Food selection at next door restaurant and mediocre quality.
Staff was wonderful. Very helpful and courteous. Clean
I have no serious complaints about the hotel. It was clean, staff was friendly, and the amenities were good. The free breakfast was pretty extensive. I found it a little expensive for not being a luxury hotel (but then again, West Palm tends to be pricey.) The pillows also looked really fluffy, but once I put my head on them, they flattened like pancakes! Woke up with a neck ache.