Villa Montparnasse

A nice stay with one unfortunate customer service

Positiv: The bed was comfortable and the room was pretty. We had a balcony on the fourth floor which was a nice touch. Also the shower is big for a European hotel.

Negativ: The light switches are a complicated puzzle consisting of two main switches that must be turned on at all times in order for any other night and a couple of plugs to work. We found one of the main switches on the first night. Unfortunately, on the last night we returned from dinner to discover none of our lights would turn on. When we requested help from the front desk, a guy came up, tried a few switches and basically told us "sorry about your luck." The next day I addressed the situation with the front desk and that's when we discovered the OTHER main switch that has to be turned on at all times. So when I asked the lady at the desk why the man from last night didn't fix it, her response was "well, he's new." Not a great answer. We didn't even recieve an apology. A disappointing end to an otherwise pleasant stay. Hopefully they will train new employees better in the future.