Hotels in Marina Vallarta - Puerto Vallarta

Negativ:: Internet does not work and staff was not attentive. hotel changed room when we checked in to a smaller room than we booked (and paid for).

Positiv:: Great place to get away and relax. Spa is awesome!!

Positiv:: The food you would even want to pay for if it wasn't all inclusive. The service was unbelievable. It also comes included with a beach front property right down the street. It's really quiet and peaceful. We had an amazing time!!!!

Positiv:: Everything!

Positiv:: The staff at this resort are the best you will experience. Person after person went beyond the call of duty from the restaurants to the pool bar to the reception staff. Size of the resort made it so easy to get around.

Negativ:: Our room did not have one comfortable chair in it. In past years we had a couch but this room had only 2 cane dining room type chairs.

Positiv:: Service, food, relaxing,privacy

Negativ:: No answer

Positiv:: Boutique nature of resort equates to large availability for cabanas and pool chairs. Food & drink were outstanding. WIFI was great throughout the resort.

Negativ:: The base room was one of the smallest we have ever had in any hotel; We felt it was necessary to upgrade rooms resulting in added costs we did not plan on.

Positiv:: Most of the facilities were really nice. The pool area was excellent and the food was good. The staff was incredibly helpful, particularly because we were celebrating our birthdays. 5-star staff.

Negativ:: I didn't like the lack of immediate access to the beach. Further, I didn't like the private pool area set up at all. There was no way to access the pool directly from back patio. I also didn't like the fact that it was an all-inclusive yet I was presented with a bill for almost everything. I was never quite sure if something was extra, or not. That was really annoying.

Positiv:: Excellent all around. Impeccable attention to detail. Calm, relaxing, just perfect for a work conference location. Highly recommend it. Would return anytime. Great staff. Love it. Near all. Perfect.

Negativ:: All great.

Positiv:: The staff was wonderful, the place was beautiful, and the food was awesome. We would definitely go back there!

Positiv:: Everyone was very friendly

Negativ:: As they filled up during the week the service tailed off significantly. Only one restaurant but wide mrenu. Also Italian night didn’t have a single Pasta dish on menu ?

Positiv:: Karina, the manager, and the entire staff were truly professional and just wanted us to enjoy our vacation. By the way, definitely don't forget to make it to the Ocean Club, and if you're staying for 5 nights, you'll get to try a restaurant at the Grand Velas; don't miss it!

Negativ:: having to leave ;-)

Positiv:: It was clean and staff are friendly

Negativ:: I was offer to upgrade to a room with a view which I appreciated but they didn’t tell me that I was located right next to stairs and an elevator. It was very noise with people walking and it echoed hard to sleep, also I was right next the staff lien closet and you can always hear them talking and opening the door and very early times of the morning. Our sleep was interrupted many times throughout our stay there. Just honk he should have told me. I paid extra to move and I probably won’t have if I knew the location of the room.

Positiv:: The grounds are lovely and the staff is great. The access to the beach is a real bonus. Senate at all three restaurants and the food was a cut above what I had initially expected, especially the breakfasts. The rooms are a little Spartan, but honestly very comfortable and extremely clean.

Negativ:: There is no real bar. People hang at the pool all day and they serve drinks in the lobby and restaurants at night, but there isn't a regular bar anywhere on property. Given the amount of alcohol the staff has to run and get (even delivering to rooms) it would seem everyone would be happier with a place that had some music To hang out in. Likely they view the lobby this way, but the ambiance is wrong. It's my only complaint.

Negativ:: room location was one of the worst on the property, simply because it was not reserved directly through the hotel.

Positiv:: Nice staff decent food

Negativ:: Very old, rooms definitely need to be renovated I could hear other rooms moving furniture

Positiv:: Service is excellent

Negativ:: Cockroche big as my thumb. Steak was a blob of fat with brown gravy.thin walls

Positiv:: Beautiful grounds, suites nice w/ great views, pools, bars. Restaurants were good for breakfast, lunch and dinner - open all day long. Friendly staff. Cooking classes, karaoke, dancing, etc.

Negativ:: Only issue we had was that the Mariachi band played in the lobby until 2am, which included trumpets playing loudly. Some guests took that party to their rooms after causing a disturbance. We called front desk and resort compensated us with a couple of $90 spa certificates (hour massage) as well as champagne and choc-covered strawberries. Appreciated that.

Negativ:: No showers by the pools.

Positiv:: The service was great. The staff very friendly and helpful. The food was delicious The Place was very clean. This may sound silly but the public bathrooms had scents oils that made them smell very nice and they were always clean. We had a fabulous time.

Negativ:: The bathrooms were a little far from the beach area.

Positiv:: Super tolle Lage am Meer alles sehr sauber, Zimmer und Außenbereich, sehr bequeme Betten, Essen war ganz in Ordnung Personal war sehr freundlich und hilfsbereit, würden wir jederzeit wieder buchen, kostenlose Parkplätze in der Tiefgarage, die ganze Anlage ist behindertengerecht gehalten

Negativ:: Die Wege sind je nachdem wo man ein Zimmer hat schon etwas weiter zum Pool und zum Meer, Essensauswahl beim Frühstück könnte größer sein... Aber ansonsten war wirklich alles in Ordnung...

Positiv:: Sobald Sie zur Tür schreiten fühlen Sie sich wie zu Hause. Das Personal ist so wunderbar. Die Lage ist perfekt. Luxuriöse Lage am Strand und Pools zum Verlieren.

Positiv:: Alles war makellos. Ich war begeistert von der Temperatur und dem Stil des Pools! Sehr entspannend! Das Personal war sehr freundlich und hilfsbereit!

Negativ:: Mussten für WIFI zahlen

Positiv:: Zimmer Größe und Ausstattung. Der Poolbereich.

Negativ:: teure WiFi Gebühren.

Positiv:: The concierge, Jessica, was the best. Was very honest and so helpful. We are returning to this resort & she is a big reason why.

Positiv:: Loved, loved the breakfast!!! Nice amenities.

Negativ:: When we went to the bar on the 3rd floor there was one guy there that was not very nice. He was an angry worker. I am there on vacation I do not want to run into someone angry. He never smiled. Was mad that we got there at 10:50PM. They closed at 12.

Negativ:: I chose the hotel because it was supposed to be pet friendly. That was an outright lie! I have a small hand held Chihuahua and we were we only allowed in certain outside areas of restaurant, nowhere near the pool, and not allowed to leave dog in room even if sleeping in carrier. Don't advertise that you are "pet friendly" because it is an outright LIE! We caused no problems and we were treated poorly!

Positiv:: Excellent service

Negativ:: Pool closes to early

Positiv:: Staff was excellent. Breakfast buffet very good. Outdoor bar staff was excellent.

Negativ:: Rooms were dated: layout and bath. Clean w/tiled floors and bath. Furniture outdated. 1st floor restaurant was a dud. Staff left us at 11:00. But for $--- night I can't complain when coupled with the beautiful grounds and great pool.

Positiv:: The staff was exceptionally helpful and gracious. The pools were great for kids and for adults.

Positiv:: The friendliness and competence of staff. The grounds and facilities of the property. Lots of beach umbrellas.

Negativ:: The resort fee.

Positiv:: All facilities such as swimming pools, spa, restaurants and bars

Negativ:: Nothing

Positiv:: Housekeeper was friendly and efficient.

Negativ:: Nothing in the room worked. Phones and safe didn’t work. We were told to use the speaker. Pool said it closed at 10 and we were removed at 9. Pool staff was unfriendly.

Positiv:: The bed was so comfortable and we loved the balcony looking out over the pools and ocean

Positiv:: The staff is extremely friendly. Very helpful and polite. The rooms are a nice size. Room service 24hrs a day and the pools are great.

Negativ:: They charge for the coffee that’s in your room. Most hotels provide the in room coffee and tea as complimentary. The “Starbucks” in the lobby has terrible pastries. I am under the impression they don’t get many patrons, therefore they don’t make fresh pastries often which is terrible. Our first night we stayed on the first floor near the sewage. We were awaken by an alarming noise like the plumbing in the shower was going to explode. Luckily, the staff was very helpful an accommodating. They moved us to a new room the following morning without issues. The final thing that that I did not care for was the attempt to up-sell. I understand that this is apart of their job but it can be pretty annoying when they are persistent. You will be appointed a concierge and they will contact you via email a few weeks before your arrival. In the email they will give you great tips especially the one about avoiding the solicitors at the airport. This resort does not provide their patrons with transportation but the solicitors at the airport will lie just to get you to agree to visit their resort in the hopes that you will purchase a time share. When I got to the airport I made sure to give the solicitors a firm NO and proceeded to getting an uber. At the resort I checked in and I was told to return later in the day to speak with my appointed concierge because they have something special for me. After getting settled in I returned downstairs to meet my concierge and guess what?! My special gift was a free bag which I appreciated but I was also being asked if I could set aside 2-3 hours to hear about their private homes on the resort. Sounded very similar to the solicitors at the airport that they reminded us to stay clear of. It all made sense. They wanted us to agree to their pitch opposed to the outside companies. They even promised to match whatever promotion we were told at the airport. I go on vacation to relax and enjoy myself.

Positiv:: Breakfast was good, staff were extremely polite. Ambiance was good.

Negativ:: Overall we enjoyed our stay. Two issues which were not as we expected. Lighting in the bathroom was poor. The dampness in our room was not good, perhaps the A?C was not working properly as ALL our clothing was damp each morning or when we returned to our room after being away. Upon returning home to Canada we had to & deodorize our suitcases to eliminate the damp odour.

Positiv:: Quiet , close to the mArina.

Negativ:: Beach closed for swimming.

Positiv:: The property was clean at all times, all of the facilities were properly functioning (which isn't always the case in my experience). There were a lot of nice activities to do inside the resort and it was located about 20 mins walk from the Marina (lots of restaurants and boat tours).

Negativ:: We were told the morning of our check out that there was a free city tour that we could have had, but we weren't advised of it when checking in.

Positiv:: Das Hotel liegt direkt am Strand und ist nur wenige Gehminuten von der Marina entfernt, wo es einige Restaurants, Bars und Geschäfte gibt.

Negativ:: Es sind zusätzlich 14$ pro Nacht Resortgebühr angefallen, was nicht angegeben war.

Positiv:: Beautiful. One of my favorite places

Negativ:: Maid service. Normally they are so good. This time we had a made that didn’t clean very well

Positiv:: Beautiful property and great location. The marina is wonderful to be close too. Great guac and chips.

Negativ:: The room we were in was very old. The shower slider door weighed a lot and it looked ancient. Water in the room would be very helpful. Pillows were extremely hard.

Positiv:: Location was good lovely resort Staff very friendly. Tour operator at the resort was very helpful with some of the tours that we had booked before we left Australia he sorted them out for us as we had booked some that were not for us.

Negativ:: The bathroom in our room had a bad odour and there was mould on the tiles in the shower and the tiles on the floor in the bathroom were always sticky it needs a up date.

Positiv:: I loved the tub on the balcony. The beach was lovely and nice and relaxing.

Negativ:: The staff over all was very nice but it only takes one bad apple. When we got out of the car I was already half way out when he grabbed the car door open. When we asked him how was his night she said well a $1.50 would be nice. We didn’t know how to respond. It’s one thing if I have luggage and you help me but it’s never appropriate to ask for a tip. Also, there was no water provided in the room. When we got back from being out we asked to get some water but all the restaurants were closed so they told us we had to go to the connivence store!

Positiv:: Staff excellent family family atmosphere service overall very good

Negativ:: Service around the pool very slow

Positiv:: The property is great, the restaurants are great

Negativ:: I didn’t like the guys in the reception they look grumpy and not helpful is like they were making me a favor, then they didn’t help us with our bags I guess because we didn’t look important as to other guys that show up on a better truck then ours they help them right away

Positiv:: Gardens are amazing, great location, great pools and access to the beach

Positiv:: Pools are amazing! Location is great, walkable to the marina area with lots of restaurants and bars.

Positiv:: Das Essen war außergewöhnlich für all inclusive.

Negativ:: Resort ist heruntergekommen und muss modernisiert werden.

Positiv:: Night Shows are great. People are very kind. Food is great

Negativ:: All good

Positiv:: The food was delicious, the staff were really friendly and attentive. Location was prime!

Negativ:: I liked everything!

Positiv:: Staff was awesome. Always on top of things. Location is great.

Negativ:: Something we all ate got us sick the last 2 days of our trip. Both my little ones (3 and 4) got sick first then me and my gf. First was throwing up then followed by fevers.

Positiv:: We took advantage of the free kayaks and paddle boards. The guy working there was excellent. The bartenders and waiters were good but a few more waiters would have been perfect. The buffets and menu restaurant food was good for the most part.

Negativ:: There was no plug in at the computer desk. They broughtr 2 prong extension cord for a 3 prong plug which was useless.

Positiv:: Food is terrible had to eat out of resort everyday

Negativ:: Food and drinks terrible

Positiv:: The location. The activities. The spacious room. The staff kindness.

Negativ:: The lunch buffet is somehow a bit more limited in quality, but still ok. The kids care is limited. One has to "dump" the kids, without being authorized to be with them for a while for integration. After 10-15 mins if they don´t integrate, parents are called and requested to pick them up.

Positiv:: The room view of the ocean was spectacular. The room was nice and clean

Negativ:: The food was not very tasty and dessert were blend.

Positiv:: Facilities, hotel and activities were excellent. Lovely ground. Staff were very helpful and prompt with service.

Negativ:: Food was plentiful and varied but hot prepared foods were very bland and often cool. Despite warning signs not to reserve lounge chairs by pools, people did early in morning, then no chairs available although no one sitting in at least 50% of them.

Positiv:: The customer service

Positiv:: N

Negativ:: No. Beach service

Negativ:: Speciality dining was confusing to book. They only had a person there for 2 hours a day and the line was ridiculous since I had book excursions at 10:00. So I didn’t get to enjoy any special dining. The front desk person needs to let the guest know when to book the reservation

Positiv:: The property in general correct, location is good, it is clean, staff are friendly and helpful but the overall impression is medium. Good thing is that you can access the hotel on the other side, which gives you beach access and a bigger pool!

Negativ:: I hope this feedback will help to improve overall quality as the place deserves to be a good destination. - checkin at 16-00 and checkout at 10-00 (!!!). 25 USD/hour extra! - reception is extremely slow. Plan some time ahead on checkout. - please remember that breakfast is NOT included. We accidentally took it and didn't pay at the restaurant - it was panic! Guess how many time I had to spend in the reception to settle the bill? - absolutely no sound protection in the room. You can hear your neighbors breathing. Imagine if they do a party (that is what happened btw). - would be good to have 1-2 free teabags in the room :)

Positiv:: Very close to the airport (however, far from the center), you can use he facilities of the close-by Regina resort (beach access, restaurants, variety of swimming pools). It’s a great place if you just want to relax in a restore and are not very into exploring the area.

Negativ:: The facilities were a little bit ran down and not well maintained, very far from the center and thus without a car it is rather hard to explore the city and the area around.

Positiv:: Then outside pool area

Negativ:: Our room had cockroaches, our towels weren’t clean, our shower head didn’t work

Negativ:: Stollen jewelry and money, rundown,hot water takes 20 minutes to heat up,rude staff after being stollen from

Positiv:: Close to the ocean.

Negativ:: Nothing like the pictures provided at Booking.com site. The beds were very firm(same as sleeping on the floor). No elevator. Only a fridge and coffee maker.