Mietwagen in Puerto Vallarta

Positiv: The service was good

Negativ: That they don't respect the price you put in your website from $250 to a total they wanted to charge me $900dollars

Bait and Switch!!!

Positiv: Original pricing of $230 per week

Negativ: There was a previously undisclosed charge for Insurance of over $400 when I got to the off site rental office. Never rent from this company. I have always rented from Hertz and will continue to do so.

Scam Alert!

Positiv: Nothing

Negativ: The car rental was $10 dollar per day. They forced me two take two types of insurance packages. I had to convince them that my credit card covered all damages. I had to take the third-person liability insurance at a rate of $32 per day I really needed a car as there was no alternative. The total cost for the most basic car was $109 compared to the quoted price of $37. The staff was rude and deceiving. They kept telling me that I had a good deal and that I will not not get any better deal. Also, they insisted that I was told that the reservation called out that additional charges for insurance. After asking them to show me this disclaimer, which actually read "other charges MAY NOT be included in the quote", they insisted on the meaning/translation of it. The fact that really offended me on a moral level was this: They offered me a GPS device for free because of the "inconvenience" I went through. I declined. When reviewing my receipt, I noticed a GPS device charge for about $15/day. I complained about the charge and I was given a bogus excuse on the grounds that the GPS charge was already included in the insurance package I was forced to take!!! The other problem was that many customer were in the same situation as I was which created a long wait. I took me one hour to get the car and more than 30 min to return it!

waych out for insurance

Positiv: easy location to airport

Negativ: they scam you for insurance. $29-$30 a day so they cheap week winds up at over $200 for the week

Negativ: I did not rent the vehicle they wanted to charge me twice the amount

Non existent

Negativ: Did not have our vehicle so we had to rent with another company at a much higher rate

Negativ: I didn't rent the car the price you showed was so low it was unbelievable when I got there they wanted to charge me something like $50 per day for insurance so the price went from something like $8 a week fro two weeks to over $1000 for two weeks it is a total rip OFF

Total scam

Positiv: Nothing

Negativ: The rental location was listed as being located in the terminal. It wasn't. They took my family to a location off site. When we got there, we found out the low rental price quoted on Kayak would be multiplied more than ten times by Mexico's mandatory rental insurance. Then we were invited to attend a time share presentation to bring down the price. We walked out and hailed a cab. This was with ALAMO. Don't rent from them in Puerto Vallarta.

Car unavailable

Positiv: The Alamo agent help put us in touch with a competitor who did have a similar car available. The Alamo agent also helped make sure that we paid on leave the original estimate when we had to change rental car companies. We ended up with a car that seats enough people but didn't carry enough baggage from Hertz. The only upshot was that the Hertz rental lot did not require a shuttle from the terminal.

Negativ: The minivan that we reserved was not available when we arrived. We ended up with a smaller car for the same price from Hertz. If you want anything other than a small or midsize car, it is probably worth a call ahead to make sure they have it since they list more cars than they actually have on the site.

Run by unsavory and deceptive people

Positiv: Nothing, it was a really bad experience

Negativ: They did not have the car we had rented (an 8 passenger van) and tried to claim a 7-passenger van wa the same thing. Then they tried to give us a horrrible, smelly decrepit 12 passenger van without seat belts. And they wouldn't give us a discount when we had no choice but to stay with a 7 passenger van (we had eight people so one lap). Then when we returned the car they claimed there were scratches on the rear bumper and tried to make us pay more. We couldn't even see the scratches they were talking about as there were tons of scratches already all over the car. It seemed like a scam! We just left and I'm half expecting them to try and take more money from our crest card. DO NOT RENT FROM THIS PLACE!!!

Undisclosed fees

Positiv: When we arrived to pick up our car, we were told we had to get required insurance. The insurance cost would have quadrupled the cost of renting the car. We decided not to rent it. On the plus side, the agent was very courteous and helped us get a taxi.

Rip off

Negativ: Didn't have the right car and then had to pay for the upgrade because the right car wasn't there

Rented the car for 5.00 per day

Positiv: When I got to budget they charged 48.00 for mandatory insurance while hassling us to look at time shares for a free car rental. Claimed the car rental was in airport but it was off sight.

NEVER Rent from Budget Puerto Vallarta - RIP OFF A

Positiv: Car was clean

Negativ: 1. High-Pressure tactics about taking insurance... You are not obligated to take their insurance (Visa Cards often cover you), and they charge you 90% of the cost of the rental in INSURANCE - my car cost $200/day !!!!! It was just a VW Jetta.... 2. They refuse to rent you the car, unless you take the minimum insurance 3. They hold your CC hostage for many thousands of dollars, unless you take their insurance. 4. Rent from: Gecko or SIXT - honest and good people who INCLUDE the cost of the insurance in the price per day!!!

Horrible customer service and rates changed

Positiv: The car was clean

Negativ: I was upset of the fact the rates went up from what I had reserved online to what I ended up paying. Horrible customer service in pick up. Will never use them again!

Misleading price

Positiv: The car itself was just fine.

Negativ: The actual pickup location added about 100% in extra taxes and fees from what was both advertised and reserved. It literally doubled the cost of the car. Very, very misleading.

No reason to use budget

Positiv: I thought I would like being with an international rental agency, but turns out they gouge you fire cash even when giving you a trickle vehicle.

Negativ: The price and the lies about our ability to find better. A 4 day rental cost $360 for a tiny Nissan Versa that hardly fit my family. For a Jetta from Gecko rental cars it a have been $200. They sold me hard and I was too tired to argue. Gecko, who we rented with later on, are a fantastic local company who price fairly, give you quality vehicles, and deserve your business. Never use budget or and of the on airport rentals.

Scam

Positiv: After I get to the place, they surprise me with an additional $431 of insurance fees and taxes.

Negativ: After I get to the place, they surprise me with an additional $431 of insurance fees and taxes.

expensive insurance

Positiv: Liability only insurance was $28 per day. There is no sign at the airport directing you to this company. One staff member in the office to process the paperwork for cars going out and coming back. Between trying to find the company 30 minutes and the one staff in the office it seemed to take an hour and half to rent the car. To top it off I have never paid so much for liability insurance only. The girl said the rate was higher because of the holiday season. Usually I am out the door with ins and car for $250. This was $375 for 6 days in a Jetta. Seemed like a scam.

Price was twice the amount Kayak given

Positiv: Nothing

Negativ: Came there and the lady said we have your car away bc you are two hours late on your arrival despite my flight was delayed plus the change in time. They told me that my original car would have costed me $400. I showed them my reservation with Kayak and the price Kayak said it would cost and they said it doesn't include mandatory insurance and all other kind of charges. I left with a much smaller car for $352. I hate to say this but I will not recommend anyone to use you guys for car rental. they told me not to use you guys bc you don't have Local insurance. Bad experience especially traveling with kids and having to pay much more then anticipated.

Negativ: I did a reservation for a journey in Pto Vallarta, when I arrived they did not have it. They give me a Jeep and of course the price was higher. At the end the cost of the rental was 50% more than the original reservation. The Site Manager told me that it was because they upgrade the car, however it was not my fault that they did not have the car that we reserved.

Ripped of

Negativ: At the office they added on 'mandatory' mexican insurance at the price of $20usd per day. You can't exactly say no when they took you to the office in a shuttle, no other options.

Positiv: Car was clean

Negativ: We got 2 cars for a total of $43 for 6 days. We checked all the fine print to see if there would be any additional charges. Could not find any. When we arrived we were told that we had to get mandatory auto insurance which cost $27 a day + tax. We tried cancelling but were told it was too late. Our cost for 2 cars was supposed to be $86 but instead became $500. This felt like highway robbery and a very unpleasant start to our family vacation.

Negativ: Got there to a big surprise - they wanted another 387 USD for a 100 USD rental - apparently, the insurance , which I never heard of in Mexico..... Left without renting

Buyer beware - hidden fees!

Negativ: Hidden fees. The rental for the week was $25 (total), so I thought I was getting a great deal. However, when I checked in I had to get special Mexican insurance for another $150 (total). Basically they give away the car for free to charge you insurance that is hidden until you are checking in at the counter and have no other alternatives. Not only that, but the gas gauge in the car was always on "full" so I had no clue if/when I would run out of gas. When I returned it, I let them know and they said "it is probably okay". There is no way that it would stay full after driving it for 3 hours.

They did not have the car

Negativ: They did not have a car. They were nice enough to help me friend another company who had a minivan and the price was about the same. I would have preferred to not have to shop around the other companies. Ultimately got my car at national.

Really bad experience

Positiv: Nothing to like

Negativ: Reserved a minivan and ended up with a smaller suv with a very tight 3rd row / trunk. It seams like they don't actually have minivans available, but still advertise it. I was traveling with two toddlers and after a 6 hour flight I just wanted to get in a car and go to the hotel and I ended up accepting the smaller car without a price reduction. The car was all damaged (had to take a lot of pictures for proof) and dirty. I got the car with 5/8 of a gas tank and returned it with the same level, but the agent wanted me to pay for a full tank. After arguing for a while I got the agent to accept that I was returning the suv with the same gas level. The price is not even close to what I was supposed to pay... 3X once you include insurance, since they didn't accept my credit card insurance. Overall zero reliability and very bad (and sad) experience.

Unapologetic bait and switch

Positiv: I liked leaving

Negativ: We reserved an Intermediate car. When we got the the counter 1 hour at PVR after our reserved time, because our flight was late, we were told they gave our car away and now only had an Economy car left -- at double the price. When we said we were unhappy and expected them, at least, to match the original price, the woman at the counter "called to check" and then told us matter-of-factly that that car was now gone too and they had nothing left. Even a tiny bit of feigned sympathy or apology would have been appreciated but we got none.

Are you kidding me

Positiv: There is no Firefly rental office in Puerto Vallarta. This was a ridiculous waste of time and energy. I had to spend 2 hours trying to wrangle a last minute car rental on Xmas Day. Thanks for nothing, Kayak and Firefly.

Firefly does not exist if Puerto Vallarta

Negativ: Arrived in Puerot Vallarta with Firefly receipt in hand only to be told that there is no Firefly rental desk at the airport.

Positiv: Price was great

Negativ: The pick up and drop off process was like going back to the early 1990s. Definitely could be much more streamlined. Also, our car was not clean when we got it (sweat stain on the passenger seat). We watched a couple guys wipe it down and spray some cleaner in the car right before we took delivery of the vehicle for the rental.