Smy Puerto De La Cruz

The location was slightly uphill however, afforded easy access to the general town area.

Most of the staff were very old and did not speak enough English.

It was practical, clean & decent hotel, but next time I would prefer Puerto palace,which is better hotel for the same price.

Close to the port and beach walking area, the hotel is in a good location. Even though it looks a little tired from the outside, not to worry the rooms are very clean and well laid out with enough amenities. Check in and out was fairly smooth. Hotel staff also helped us check that our flights were still operational due to airport closures. Parking also provided for rent-a-car guests like us.

Overall a good experience, but we believe the safe should be standard and included in the room rate, rather than charging an extra fee for the same.

The hotel is located nicely 10 minutes walking from main streets of the city. It also has a nice lobby and fair buffet breakfast. Very close to the main bus stops so if you are not by car it is definitely a plus. We also had a good sea view from our balcony.

The fitness room mentioned in the website was the worst I have seen so far with four machines in total where 3 of them was completely broken and the other one is utterly useless. Internet connection was ridiculously expensive with 4 euros for an hour. The main target range of the the hotel was 60+ guests so not many activities for young people.

Staff made effort

facilities somewhat worne out