Hotels in North Hills - Raleigh

Positiv:: Sehr schönes Hotel mit sehr freundlichen Angestellten!

Positiv:: Alle Möbel und Oberflächen waren von höchster Qualität - das Bett war bequem. Es ist schön, bessere Materialien zu sehen, die in diesen neueren Hotels verwendet werden - zu lange hat sich niemand darum gekümmert. Das Hotel war großartig. Der Pool war schön, das Fitnessstudio war schön. Wir haben die ganze Erfahrung genossen.

Negativ:: Had a confirmed reservation and checked in online and was assigned a specific room. Upon arrival at 12:40 a.m. was told that no rooms were available, including the one I checked into online.

Positiv:: Hampton Inn's sind unsere erste Wahl bei Urlauben. Man kann überall den gleichen Service erwarten, die gleiche Sauberkeit und der Service war klasse. Das Hotel in Raleigh-Crabtree ist sehr praktisch gelegen zum Essen gehen und für Unterhaltung.

Positiv:: Lage, in der Nähe von Restaurants, wie zum Beispiel einem guten Personal. Wir genossen die Sicherheitswache, die sie hatten

Negativ:: Wir dachten, wir hätten ein Zimmer mit zwei Betten reserviert, fanden heraus, dass es nur ein Zimmer hatte. Das Personal konnte uns ein tragbares Bett geben.

Negativ:: Zimmer, Personal

Positiv:: Das Frühstück war willkommen -- Waffeln, etc.

Positiv:: The hotel itself is clean and comfortable, and the day staff is fine. All of our problems were with the inadequately trained night staff.

Negativ:: Due to numerous flight delays, we arrived late, around 3 a.m. The only staff there was the night auditor and the security guard. The computers were running nightly reports, so while the night auditor could see our reservation, he apparently lacked either the training or the authority to get us into our already-paid-for room until the reports finished. After waiting in the lobby for a half hour, with a fussy baby, he informed us that the report he had insisted on continuing had just marked us as no-shows, charged us, and canceled our reservation. He then offered to check us in at the walk-in rate, about 50% higher than we had reserved online, in addition to our reservation that had already been charged. After a half hour of arguing, and booking.com customer service attempting to convince him to honor our reservation, he offered us a slightly reduced rate, but still charging us twice. I informed him that I was going to get my attorney (family members staying in the same hotel) to explain his obligations to him. As I was explaining the situation to my family, at 4 a.m., he called my cell phone to inform me that it had been taken care of, and apologized profusely. I don't know what changed, but it was clear that he was not adequately trained in the hospitality industry, and lacked the authority to override his computer system that every desk clerk who has ever checked me in late has either had or not needed. He eventually made it right, but only after making a very long and stressful day even longer and more stressful. On a positive note, everything else was fine. If they'd just keep an actual hospitality worker on staff at night, this would probably be a 5 star review. I hope they don't discipline him for this, because it wasn't his fault. He was just in way over his head.

Positiv:: The staff was very responsive and helpful. It was great to breakfast included and there were enough good choices to suit both of us.

Negativ:: The hotel felt a little tired although clean. It is in need of a good overhaul not just a little fixing up here and there especially since it sits right behind an nicely updated Courtyard by Marriott.

Positiv:: The favorite part of my stay was the hotel staff. The staff was so friendly and nice. They were able to assist me with all my needs and did just that. When I return to Raleigh I will stay again.

Negativ:: I really didn't like having to go downstairs to get a snack from the machine. Although it was vending on my floor (5th) there was no snack machine, only drinks and ice.

Positiv:: Rachael was very very nice and accomedating. Additional, her staff was very helpful.

Negativ:: Die ganze Struktur wirkt etwas vernachlaessigt und abgewohnt.

Positiv:: I really liked staying at the Hampton Inn Raleigh-North. It was excellent service and warm and cordial staff.

Negativ:: There is no in house restuarant or cafe where at odd hours, we need some snacks or food as international travellers.

Negativ:: Unser einziges Problem war die schlechte Platzierung und der fehlende Zugang zum Aufzug.

Positiv:: This Courtyard by Marriott location has been exceptionally fantastic, got me a comfortable suite that was well-maintained. The staff was very courteous and all strive to go above and beyond every time. Also, the Bistro actually has good food in this location -- better than most of their further-north counterparts.

Negativ:: ‮‮‮‮‮‮‮‮‮‮‮‮‮‮‮‮‮‮‮‮‮‮‮‮‮‮‮‮‮‮‮‮‮‮‮‮‮‮‮‮‮‮‮‮‮‮‮‮‮‮‮‮‮‮‮‮‮‮‮‮‮‮‮‮‮‮‮‮‮‮‮‮‮‮‮‮‮‮‮‮‮‮‮‮‮‮‮‮‮‮‮‮‮‮‮‮‮‮‮‮

Positiv:: It was so clean and the people up front was so nice.

Negativ:: No it was a great place to stay.

Positiv:: It was clean and quiet. Staff was friendly and helpful.

Negativ:: No

Negativ:: Animals should be on the third floor,... Dogs barking disturbed me.

Positiv:: The setup of the room was excellent. It had all the needed amenities for both comfort and utility. The staff was very friendly and accommodating.

Negativ:: It was confusing finding the main entrance to the facility.

Negativ:: Das Personal war seltsam unhöflich. Als wir um ein Kinderbett für unser Baby baten, beschwerte sich ein Mitarbeiter darüber, dass es eingerichtet werden muss und wie schwer es ist.

Positiv:: Alles. Die Zimmer und Frühstück

Negativ:: Keine Beschwerden hier

Positiv:: Wir waren im sechsten Stock, was uns allen gut gefallen hat. Das Design der Lobby war auch wundervoll. Der Service war fantastisch und die Angestellten waren klasse, tolle Leute!

Negativ:: Kein Innenpool, kleiner Fitnessraum, seltsame Zimmeraufteilung, keine Glasdusche, kein Zimmerservice, keine Mikrowelle im Zimmer, einige Lichter funktionierten nicht im Zimmer usw.

Positiv:: Freundlich, sauber, sehr gemütlich

Negativ:: N/a

Positiv:: Wundervolle Einrichtung, Raumaufteilung, Frühstück, Lobby und Personal. Elegant, sauber und komfortabel.

Negativ:: Sowohl Kayak als auch Booking.com haben einen Antrag auf Überprüfung gestellt. :( Als wir ankamen, hatte das Hotel nicht die Unterlagen von Booking.com. Zum Glück hatte ich die Bestätigung auf meinem Telefon, sonst hätte es eine unangenehme Situation sein können. Trotzdem dauerte es ziemlich lange, bis man eingecheckt hatte.

Positiv:: Tolle Lage für unsere Zwecke Easy Check-in und Check-out Starbucks in der Lobby Exzellente Dusche

Negativ:: Matratze etwas weich Werde beim nächsten Mal ein größeres Bett nehmen

Positiv:: Das Zimmer war sauber, das Personal war schnell. Die Lage ist großartig.

Negativ:: Die Betten/Kopfkissen hatten nicht die Qualität, die ich mir erhofft hatte. Nur ein paar flache Kissen auf dem Bett.

Positiv:: Speisesaal und beheizten Pool mit Spa.

Negativ:: Preis für die Mahlzeiten.