pentahotel Reading

nice bed

Horrible, uncoordinated & slow staff, almost felt like family business with no consequences of how you treat customers. There was no iron in my room & once asked for reception they took about 15 minutes to get one. Night shift staff told us it’s free until 1 o’clock for check out & £15 after that in each hour but day shift said that’s not true & making facial expressions like I was lying. My Key card wasn’t working at one point & it took me 30 mins to reactivate it because reception staff decided to argue with customer at the bar even thou there was already another staff who was handling the situation rather than serving the customer already at the desk. Experience would have been different if the staff members of that hotel didn’t ruin the service & to be honest if I had the time I would raise a case of asking for refund.