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Comfortable bed. Left earlier than planned and did not receive a refund.
It was convient for what i needed. Price through 3rd party wasn't bad. Rooms were ok. The way staff treated myslef as well as third party purchase
Indoor pool is not heated as advertised. Staff was informed of issued and nothing was done to remedy problem. In fact the staff said that all was fine with the pool. Parking fees are also falsely advertised, we informed clerk upon check in and staff verified that indeed the advertised fee was correct, upon leaving garage after checkout, parking attendant charged the fee that was posted on signage. We are very disappointed and dissatisfied with our stay and with the staff and false advertising!
Loved the view, atmosphere, decorations, and cleanliness I didn't like how the room keeping staff would knock on d door so early in d morn after I left specified in d office that I would let them know when I wanted room service for cleaning. She knocked really hard that she woke us up twice and didn't get the hang that if we were not answering was because we were still asleep.
We purchased the breakfast buffet with our stay and were very satisfied. The food was very well prepared, fresh, and tasty. Coffee in the restaurant was very good. The water in the room has a very strong odor and taste, this is very common in Texas and somewhat detracts from the overall ambience.
The indoor pool No extra fold out bed. I booked a room for 4 adults and the choice s were a king or two doubles. No fold out couch in the room. No wifi for my kids kindles and you have to pay to park! $15 a day for self park! In Richardson!!!!!!!
The room was nice and clean and quiet. The front desk seemed to be struggling with checking people and answering questions. The rest of the staff was there to strictly do their job. They were not concerned with greeting guests and serving them. We would stay here again but the hotel has room for improvement. The breakfast was fair. The breakfast serving area is extremely small for the size of the hotel and number of guests. The layout of breakfast and flow of the breakfast line is inefficient.
Free no-fuss wifi
The room design was appealing and comfortable. One of the best hotel beds I have ever slept in (and I travel a fair amount). Good breakfast.
Staff was very friendly and helpful. Loved everything
The room was nice. The food was EXCELLENT! Overall, I had a wonderful stay. Though I know they cannot do anything about it, I didn't like the channel selections available on the TV.
Nothing Couldnt make my reservation due to a family emergency. The hotel wouldn't refund me my room. I will never stay at ANY Hilt on hotel EVER AGAIN.
One of the staff members tried to hustle me for breakfast upon check in. He said breakfast was not complimentary, but He could give it to me for $15 extra. After I said no that's ok, he said I'll give it to you for free then. Of course I took it, but why not say that in the first place instead of asking me for $15 extra? HUSTLE MOVE.
The room was extremely clean, nice and spacious. The bed and couch were comfortable. The bathroom was very clean. The walls are TOO THIN. Neither one of us slept because we could hear EVERY SINGLE WORD of conversation the people staying in the room next to us were saying. They were not shouting, only speaking, and we could hear them. They talked all night long and smoked cigarettes, which we could smell through the adjoining door located at the back of our room. We would have had a perfect stay, but this seriously negated any good experience we may have had. And the hotel charged me an extra $12 from what my original booking was priced at. They did not inform me of this and I had to find out by looking at my bank account and calling them. I received some lame excuse about them having issues with credit card fraud, so they overcharge your card for their safety. She told me after 3-5 business days, my money should come back into my account. Thanks for informing me of this, Hilton. She completed her statement to me with "this is an uncommon hotel practice". Dumbfounded, I ended up thanking her for taking my money and confusing me. Needless to say, I will NOT be returning to this hotel ever again.
Didn't give me back my deposit! Rude people, poor service, no one answers the phone and room service is a joke
The cookie They gave me a dirty room to start and then were rude about it
The cookie. Not having a do not disturb sign. I would have liked to sleep in.
Clean room. No bath robe provided. Only 2 keys for 4 adults. Not enough towels. Front desk person was slow and taking a long time for checkin.
Room was quiet and hotel was very clean. Paid extra for the breakfast, and glad we did. Fresh and made-to-order. Front desk clerk was warm and friendly. Will stay here again.
Hotel room was comfortable and clean. Had refridgerator and microwave as standard accomodations which was nice. Also, nice restaurants within one mile. Not close to airport.
The room was excellent and it was a quiet location. The breakfast was great!
The check in area was hard to locate. You had to go in and walk down long hallway to find it. It just was not inviting!!
quiet, beds were very comfortable Very big. Long walk to the elevators
Total room cost of around $65 was a great deal....probably due to a little construction in the lobby.
It was quiet and relaxing. I didn't like the long walk to my room as I was exhausted.
Sauber und komfortabel, und ein riesiges Zimmer/Suite. Ich war nicht auf einem längeren Aufenthalt, aber wenn ich es bin, dies ist die Art von Zimmer, die ich möchte! Die Küche war voll ausgestattet; ich auf jeden Fall alle meine Mahlzeiten zubereiten können. Das Personal war freundlich, das Frühstück war großartig (auf Wunsch zubereitete Omelettes, plus Buffet), Gebäude waren verschlossen , und die Lage ist direkt an der Autobahn, was praktisch ist. Kein Problem!
Not much to like Adult advertisements on TV if not switched over to a specific "area". The staff was very confused by my payment through hotels.com. Did not give me a good feeling that I would not be double charged for my stay. Would not answer direct questions about billing. The room was not what I would have expected from a Holiday Inn. The finish on the furniture was peeling off. The room was very dusty. The hallways were very dimly lit. I would not recommend this location to anyone.
The staff were very friendly great place to stay
The decor, location, size of room, friendly and professional staff, pool/hot tub (though small, this was necessary), breakfast nicer than most -fridge controls didn't work (it was cold, but no freezer, and the quick cool function did not work)-there was a broken door that drew blood on my foot, but they are getting it fixed.-power doesn't work w/o key--others were out, no power for me
The hotel is very nice and the breakfast very good.
Painless and quick registration, excellent staff, beautiful room.
This guest did not leave comments about this hotel.
Huge room, very functional, comfortable beds, modern decor, excellent breakfast selection, superior customer service, pool/hot tub Room had strong odor-possibly overuse of cleaning chemicals?
Very new, modern/Asian decor, alas--NO bathtub and no place to put two suitcases. One of the smallest suites I've ever stayed in.Deluxe glass shower leaked all over the floor! Thin walls with lots of hallway and traffic noises. The wall A/C rattled, so couldn't use fan to muffle hotel noise. Glass sliding doors on bathroom assured that my spouse was awakened by the light when I got up at night. Pluses--Wonderful breakfast and very helpful staff, including housekeeping, front desk and breakfast staffing. SQUEAKY CLEAN!! Hotel is on a very lonely stretch of the George Bush freeway, and really not very close to University of Texas Dallas, as we had been told.
ROOMY, CLEAN, WELL DESIGNED, GREAT MATTRESSES, WELL APPOINTED. N/A/
This guest did not leave comments about this hotel.
Clean and comfy. Staff was friendly.
It was decorated nice. Not aware of the incidental fee that is still not in my account and I checked out Sunday and today is Tuesday.
The hotel rooms were very spacious. The beds were comfortable in the linens were above average. The room was tastefully decorated and very user-friendly.
Friendly staff Large out door fire pit Newness of facility $23 bottle of Sauvignon Blanc Marketplace in Hotel Bar and Lobby area with fireplace and tons of flat screen TVs Shower, except weak water pressure and water flow Billed for internet - I am a Hilton Diamond Member - I should not be billed for internet Executive lounge is very plain and common; not "classy" - more like a cafeteria or Garden Inn than "Executive Lounge" Weak water pressure and water flow in shower
We loved the location. The rooms are spacious. The beds are comfortable. Their TVs have Netflix and Hulu so you can access your account and watch good shows without having to pay for higher WiFI for streaming. My friend forgot her toothbrush, and they had one for her. We werre running a little late getting a late breakfast near by, and they let us have an extra 30 mins which was enough time to get us checked out. I left my iphone charger there, and they were so helpful to let me get it back. We enjoyed our stay so much we will go back again next year.
I loved the proximity to all the great shops restaurants, and bars!! Nothing
A great place. The suite is comfortable and the bed is one of the best. The layout is superb.
I booked this stay on Kayak.com. We stayed 3 nights. My visit was a very pleasant one; the staff were very helpful and friendly, rooms were clean, and breakfast was nicely prepared. I even enjoyed the shampoo and conditioner! The hotel was easy to find, and in a very nice area. There are many places to shop and eat close by.
Front desk staff were very welcoming and personable Beds too firm for my liking
Everything was great! The elevators are extremely slow.
Good location, great free breakfast. Kitchen was nice Facilities look worn, needs new carpet. AC was barely adequate, wouldn't handle the cooling if you come and go much. The fold out bed was not comfortable at all.
I loved the room. Spacious. Separate living and sleeping areas. I didn't know I was going to have a kitchen! The place made me feel like I was at home and the staff made me feel like a king. I was at a conference at a nearby hotel where I would have paid more and gotten less. I will definitely return!
It was a winter night and the heater had not been turned on until I arrived. Most of the night the room was very cold and it took over 8 hours for the heater to heat the room. Three story facility with no elevator. I had to carry my luggage to the top floor and had no idea hotels were allowed to have multiple stories with no elevator.
I booked this hotel because of it's great location. It was close to shopping, we went to North Park but Galleria is closer, and great food. There was plenty of room in our two bedroom suite for my daughter, her two friends and another adult. It was very quiet and we would stay again. There was construction going on which limited parking. It was raining and the sidewalk flooded so we had to walk up stairs to avoid where it had flooded.
The location, the friendliness of the staff, the cleanliness, the ample breakfast as well as the size of each unit. The units were also cleaned very fast. We will surely come back again.
facilities were great housekeeping should have been more available. They only came once in the morning and never again so wasnt able to get room clean for the rest of the weekend.
I liked the friendly staff,how they made u feel welcome they asked is everything ok.I liked that it had its on bistro on the inside to get food and drinks.I liked the inside when u come in it felt warm and inviting.I would enjoy coming back to this hotel!!The room was clean!! The bistro didn't have enough food they had on the menu and the outside needed to be updated.
Very good price for a well-maintained, older hotel. Hotel is very clean. We enjoyed our stay.
Rooms very clean and one of the quietest stays in a very long time. You can hear a pin drop! Needs a continental breakfast. All the best hotels have this now.