The Westin San Diego Gaslamp Quarter

Location

Reception staff

Reserved a King bed and when I arrived and checked in the staff didn't tell us he was giving us a two beds bedroom untill we got to our room. We went down stairs and he told us " all of the king room, bedrooms are sold out."

Staff was very friendly and rooms were nice

Under construction and felt like having to pay $-- for a one night stay with restrictions was not okay.

Nothing..

I did pay for breakfast for two person to be included for the amount of $30, when I was booking through booking.com. Morning came, go straight to restaurant and was told that we don't have breakfast included in our room. Was told to go check at the front desk, was told breakfast was not included in our reservation. I was so embarrassed trying to tell them that I paid 30 dollars for two when I reserved a room. Asked them to print the breakdown of everything I paid, was told immediately with out trying to look that they don't have that. To prove to them that I am not lying, went back to the room and grab my phone and look for reservation confirmation. Show them that breakfast is included. Still the front desk is hesitant. Ask them the manager. Was told to wait and he will ask the manager, he came back telling me that in their records breakfast not included, but since confirmation says it was included. He gave me a breakfast voucher as if it is a compliment from them for something that I paid for. All and all it takes 40 minutes....of embarrassed feeling. I will not go back to this hotel again and will not use booking.com again.

Upgraded roo on the 11th floor recently renovated and was wonderful

Facility was doing renovations on the floor below us and the fumes were overwhelming in our room. We had to be moved to another room which was a downgrade. They cut the price some for that night only but we had to stay in this room for a second night with no compensation. Additionally, the safe, phone and TV didn't work. Manager on duty at night never apologized nor did she express any concern for our health.