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Zimmer und herzliche Mitarbeiter. Wenn man mehrmals kommt, gehört man schon "dazu". wie ein Freund. Es ist ein Witz, dass man für kurze Arbeit am Hotel-Internet eine Stunde kaufen muss. In der Zeit von flat rates und im Vergleich zu anderen Hotels ist das einfach sub-standard.
Habe diese Hotel schon früher gewählt. Sehr gute Lage, Modernes Hotel, grosse Zimmer, modern nund zweckmässig eingerichtete Zimmer, sauber
Service, Lage, Preis Leistung
Service der Mitarbeiter, grosses Bett Preis/Leistung, entspricht keinem 5*-Standard, Lage nicht wirklich zentral (kein öffentlicher Anschluss), Frühstück zu teuer
The location was great and the staff were super friendly and helpful the gym was small and poorly equipped; the glass door in the bathroom was dirty; the food was just OK (but the coffee and juice was excellent)
Great service, mostly English-compatible (note that in Brazil, that's actually a bit rare), nice quiet gym with gorgeous balcony overlooking city, good sized and well-appointed room, clean and friendly overall. Weak food service (made up for by the fact that some of the best food in Sao Paulo is right there), tiny TV.
Good location for the purpose of my business trip
hotel was well located in the center, clean rooms good breakfast but we had an issue about the airport transfer. they indicate that they have airport transfer but then they charge you 100brl for the transfer. they charge for airport transfer even if its not indicated on the hotel details.
The hotel staff were extremely friendly and helpful during our stay -- answered questions from food in the area, sites to visit, safety of the city, how early to arrive at the airport, anything you can think of! None
Internet was free.. Breakfast was good No iron.. No microwave, no coffee machine
prompt service It was promissed in the reservation to have hobebath and the hotel do not suply it.
Clean, fare, good breakfast with fresh fruits. Being a flat it has separated bedroom and living room and a I missed an air conditioned in the living room an a microwave oven. Really weird eggs int the breakfast.
Very adecuated location
Well located, good pool Loud construction that began in the building in the morning, very very small bathroom (barely enough space for one person), tiny beds, virtually no amenities in the bathroom, Poorly lit hallways
Staff was helpful regarding information about the city, as far as they understood. I was promised an extension of my stay for the same price. Next day the reception refused it. I checked out, and I shall not return. Most of the reception staff cannot understand basic English, nor Spanish, nor 'Portanhol'. They are therefore not suitable for a 4-star hotel in Brazil's key business city.
The Itaim Bibi neighborhood is safe and lively. Plenty of good restaurants to eat and drink at. The hotel staff was absolutely appalling, though. I was shocked at how rude someone who voluntarily works in the service industry could be, especially when it seemed due to the fact that I was speaking English. Hello, you are a clerk at an international hotel, in an international city! What do they expect? One woman, though, came from the back and kindly assisted me. She gets 5 stars. The rest of them, rude, unprofessional, and singlehandedly assured that I will never stay here or recommend it to anyone ever again. This hotel is disgusting. Giant, black stains all over my carpet. Not clean at all. The pictures aim to trick you! No air conditioning, the room was stuffy and hot. I had to leave the balcony open at all times, just to breathe. With warm weather outside, it meant I was never fully comfortable. The people at the front desk made me feel like I was a problem because they didn't speak English. So rude, acted like they didn't want to help customers. I don't require tons of attention and service, just courteous behavior as anyone would expect. Not available here. No hotel information in room. No idea how to get laundry done, use internet, hotel services directory. Nothing. This place is a complete joke. Breakfast was disgusting, too.
location, free parking, friendly staff. I thought the price was too much. I[ve stayed at much better hotels for the same price
People at the reception able to speak english, convenient for foreigners
The hotel is comfortable for the price.
in the night because of loud music i cannot sleep make your rooms atleast sound proof for one side