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Frühstück i.O. Sehr abgewohnt und schmutzig, verdreckte Gardinen, Service am Empfang mies, lange Wartezeiten
Tolles Fruestuecksbuffet, Service, Sicherheit, freundliches Personal
Die Dusche war nicht so gut. Aber es war eine kleine Sache.
Ein gutes Hotel für Geschäftsreisende. Nah am Flughafen Congonhas. Das Preis - Leistungs Verhältnis stimmt auf jeden Fall
Nette Mitarbeiter, gute Austattung, bequeme Betten, superschnelles WLAN on-the-go Minibar zu klein
Das Hotel ist sauber und gut erreichbar, liegt gegenüber vom gleichnamingen Shopping Center. Das Hotel ist aber auch sehr groß und unpersönlich. Das Frühstücksbüffet ist mittelmäßig, die warmen Speisen zum Teil kalt.
Location, room and Staff! internet connection should improve. Also a Business would be a Plus!
Best possible location two blocks from Paulista and the MASP metro stop. You need to be near a Metro in SP because taxis could get caught in traffic jams. Everything about his property is first rate--a true 4 star. Also, a spectacular breakfast space. There is nothing to dislike. It's the best possible place to stay in SP--and the price is right!
The location was great and the staff were super friendly and helpful the gym was small and poorly equipped; the glass door in the bathroom was dirty; the food was just OK (but the coffee and juice was excellent)
Great service, mostly English-compatible (note that in Brazil, that's actually a bit rare), nice quiet gym with gorgeous balcony overlooking city, good sized and well-appointed room, clean and friendly overall. Weak food service (made up for by the fact that some of the best food in Sao Paulo is right there), tiny TV.
The fact that it was close to the Congonhas Airport in Sao Paulo. That was a determining factor. The basin in my apartment's bathroom (2011) was clearly out of place and needed to be fixed, although everything worked properly.
Nice rooms, everyone went the extra mile to make our stay comfortable despite our late arrival Or pre-booking through Kayak was not in their reservations. However they got us a room (a free upgrade) and investigated the problem the next morning. By the time we checked out the issue was resolved and our reservation confirmed.
Staff was helpful regarding information about the city, as far as they understood. I was promised an extension of my stay for the same price. Next day the reception refused it. I checked out, and I shall not return. Most of the reception staff cannot understand basic English, nor Spanish, nor 'Portanhol'. They are therefore not suitable for a 4-star hotel in Brazil's key business city.
Well located, good pool Loud construction that began in the building in the morning, very very small bathroom (barely enough space for one person), tiny beds, virtually no amenities in the bathroom, Poorly lit hallways
prompt service It was promissed in the reservation to have hobebath and the hotel do not suply it.
Clean, fare, good breakfast with fresh fruits. Being a flat it has separated bedroom and living room and a I missed an air conditioned in the living room an a microwave oven. Really weird eggs int the breakfast.
The Itaim Bibi neighborhood is safe and lively. Plenty of good restaurants to eat and drink at. The hotel staff was absolutely appalling, though. I was shocked at how rude someone who voluntarily works in the service industry could be, especially when it seemed due to the fact that I was speaking English. Hello, you are a clerk at an international hotel, in an international city! What do they expect? One woman, though, came from the back and kindly assisted me. She gets 5 stars. The rest of them, rude, unprofessional, and singlehandedly assured that I will never stay here or recommend it to anyone ever again. This hotel is disgusting. Giant, black stains all over my carpet. Not clean at all. The pictures aim to trick you! No air conditioning, the room was stuffy and hot. I had to leave the balcony open at all times, just to breathe. With warm weather outside, it meant I was never fully comfortable. The people at the front desk made me feel like I was a problem because they didn't speak English. So rude, acted like they didn't want to help customers. I don't require tons of attention and service, just courteous behavior as anyone would expect. Not available here. No hotel information in room. No idea how to get laundry done, use internet, hotel services directory. Nothing. This place is a complete joke. Breakfast was disgusting, too.
The hotel staff were extremely friendly and helpful during our stay -- answered questions from food in the area, sites to visit, safety of the city, how early to arrive at the airport, anything you can think of! None
location, free parking, friendly staff. I thought the price was too much. I[ve stayed at much better hotels for the same price
Very adecuated location
Internet was free.. Breakfast was good No iron.. No microwave, no coffee machine
hotel was well located in the center, clean rooms good breakfast but we had an issue about the airport transfer. they indicate that they have airport transfer but then they charge you 100brl for the transfer. they charge for airport transfer even if its not indicated on the hotel details.
Good location for the purpose of my business trip
Service der Mitarbeiter, grosses Bett Preis/Leistung, entspricht keinem 5*-Standard, Lage nicht wirklich zentral (kein öffentlicher Anschluss), Frühstück zu teuer
Service, Lage, Preis Leistung
Habe diese Hotel schon früher gewählt. Sehr gute Lage, Modernes Hotel, grosse Zimmer, modern nund zweckmässig eingerichtete Zimmer, sauber
Nur die Lage. Alte Zimmer, die dringend einer Renovierung bedürfen. Ich würde es nicht als 4* Hotel durchgehen lassen.
Sehr freundliches Personal; ausgezeichnetes Frühstück; Zentrale Lage -
Nur die Liege am Pool. Nicht der Küchengeruch am Pool. Doch schon etwas abgewohnt. Trotz Suite keinerlei Komfort. Was soll ich mit einem Geschirrbecken ohne Geschirr, nicht mal ein Wasserkocher auf dem Zimmer. Rein garnichts! Fernseher steht neben dem Bett auf dem Nachttisch.
Great location, nice staff and good price Small rooms and not cleaned thoroughly; beds not very comfortable, shower not consistent, and thin walls
The breakfast was good, the live music and bar were very nice, the staff was very attentive. Check in time of 2:00 PM is very late. Check out time of 12:00 PM is very early. Wireless internet access should be free like most hotels in the US.
Hilfsbereites, freundliches Personal, guter Service und ausgezeichnetes Frühstück. Lage ist ruhig und doch sehr zentral. Die Wasserrohre geben morgens Klopfgeräusche von sich, das dürfte mit dem Wasserdruck zusammen hängen. Die Türen fallen sehr laut ins Schloss, ist in der Nacht für manche eventuell nicht angenehm.