Clean and everything worked fine Jets fly close overhead at all hours. It is at the end of an airport runway.
I thought the hotel was fine if you need inexpensive lodging. Easy drive downtown and when we had an issue with the TV someone came up in a few minutes to fix it, Overall the room seemed clean except the floors. It was clear that no one had swept behind the bathroom door or vacuumed by the vanity. Also, the don't have the SEC network.
Great location, great room! Definitely a repeat!
Very nice overall just the usual. Thin walls don't know why they build hotels like that. Great staff clean & comfortable. Good breakfast.
It was nice being in a busy commercial area. We were not told of many maintenance projects occurring during our stay. Location right off the end of Army Air field was not mentioned anywhere. One night a giant plane took off right over room very very low every five minutes. While we could not really hear this in the room with the air and tv on....it was very unnerving.
The staff was so great. We were there for a race, and they did all they could to accommodate us, and went above and beyond in customer service.
The fact That we are in the flight line of the air base was horrible. So loud. And the sound actually shook the bldg on More than one occasion
Rooms were well kept and comfortable. It had the microwave and refrigerator. However, I would love to have a freezer section for a refrigerator, which was not there at least in my room. Would recommend it. A nice overall family experience. The serving area for breakfast was too crowded and small. It would be nice if they can increase the breakfast area.
The staff was extremely pleasant and the rooms were very clean. The staff ay the breakfast was wonderful also.
For the money I paid it was a decent hotel. They say there is free hbo and show time which there is and they have hdtv's in the rooms, but the picture quality is worse than my old tube tv from the 80's. There is also a military base nearby so after 9am there are helicopters and planes flying directly overhead which makes it difficult to sleep past 9 if you've had a late night downtown.
Price was very good and staff was very good. None but there was a closer Hampton inn closer to the tourist streets.
Excellent value, excellent location - we had large quiet room facing pool area ( the other side of the hotel facing busy intersection is probably more noisy ) and it was easy walking distance to market area, river , parek and all the squares.
The room was large and comfortable and the staff was excellent, especially Brian. The complimentary breakfast was very nice.The location was great. Our fridge was not working when we arrived, but was fixed promptly when we reported it. We liked everything.
I like the fact that the hotel was near the historic district,tours,various restaurants,and not even that far of a walk to the riverfront.Once we parked the car we could walk or catch a free bus to anywhere we wanted to go.Breakfast was good as well.
It was very clean and attractive. The bathrooms were large, well appointed and had good shower heads. Had to pay for hotel parking and there was no help getting luggage to the room.
Fairly close to the city market and river street. $5 UBER ride back and forth or about a 4 block walk. Staff was very friendly and helpful. Valet parking only, and it's $18 per day.
Located across street from Civic Center. Even on 5th floor we could hear red light green light traffic all night.
I wish that we could've made our checkout time later than 1pm.
Very clean, spacious rooms. the staff with extremely nice and valet was very convenient. The location is perfect for river street and the other tourist spots. This was my first time staying at courtyard Marriott and I will definitely stay again.
Staff We did online check in and they didn't use it
old savannah tour was the best
Good location. Lack of details. Towels are old with stains. Seems to be below Mariott standard.
We really liked the walking proximity to everything. If you walk, bring a backpack for water and stuff you buy. The staff was Southern hospitality at it's Savannah best. The hotel was clean and they provided plenty of towels for the pool. For downtown, the rate wasn't bad. The railroad museum, a revolutionary war battlefield, and the Savannah Visitor's Center are right there. I thought there could have been a continental breakfast in there and some clarification on how/where to park would be nice. If you don't do the $18 for valet, then you'll pay about $5 less (a day) for the city parking garage across the street ( it does depend on what part of the week it is for what you pay). There is only one choice of pillow and that's squishy.
Always quiet,very friendly staff, easy check in & out, great heater and air conditioner. That's why we always come back to this location. Poor water pressure in shower.
the staff was very friendly and quick to help whenever needed we will stay here again everything was perfect
very friendly staff, clean location
The two young ladies that manned the front desk, one the night we checked in, and the other the morning we checked out, were both very pleasant. The location, pretty shady looking and run down area. Near the train tracks, heard the train horns all night long. The SMELL! (Located near a paper pulp mill). The room itself was bland, it was hot and humid in the room to the point that we could not comfortably fall asleep for a couple of hours. They had not turned down the AC in our room even though we had made a reservation. The room had a weird odor. All in all, not a pleasant experience. We left as soon as we got ourselves together.
The price was good for the size of the rooms you get. Very spacey. The staff were all extremely friendly. They baked fresh cookies every night for the guests as well. There was what looked like blood on the bathroom door and mold on the shower curtain in the bathroom. The hotel itself was nice appearing but the surrounding area was run down and did not seem to be in a good location (however hotel is only.minutes away from the historic district which was nice). Only other issue was that another guest seemed to be smoking marijuana and the entire hallway smelled of it for two days. I heard other guests complain but nothing was really ever done about it and those guests smoked up until they checked out in that hotel room.
Large clean rooms, great beds, big bathroom. Accomodated us with a crib and laye checkout to meet my demand for an interview that am when we had a one year old and one vehicle. A bit isolated.
Strong odor in the room and no offer to move to another room.
Just 10 min from historic Savannah. Nice and clean lobby area. Had to do some laundry very convenient. Rooms big & comfy would recommend,
The location was somewhat away from busier area. There was much less traffic or congestion. The hotel was quiet without a lot of disruption.
Friendly helpful staff Toilet flush design rather poor
Great location in a great city Concierge was pretty much useless. Couldnt make his computer work and tried to get us to eat only at their bar.
The Mansion opened right before I left Savannah and I have been wanting to stay there ever since! It definitely did not disappoint. The room had a view of the park and was beautifully appointed (the bathroom was spectacular). The restaurant was as good as remembered and one of my favorites- it has the look and feel people go to the Pink House for but with better food. The entire hotel and restaurant just felt very 'Savannah'- romantic and haunting. The staff was charming and friendly and I especially loved being surrounded on all sides by art! Not much not to like. I wish there was a free parking option (valet was great - friendly and accommodating) but steeply priced for the area (especially as it is their own parking lot right behind the building). Also, have never been to a 4-5 star hotel that did not have free wifi.
The property itself is very cool - chandeliers, marble, velvet furniture, modern art, sculptures everywhere. The location is also great in that you're about a mile or so to the main dining/shopping area. The service here is terrible but I'm under the impression it's terrible everywhere in Savannah, not just here. In fact, I'd go as far as to say it's a southern thing. Nevertheless, we paid 5 star prices to stay here (by southern standards) and expected 5 star service. The staff failed in this area, HARD. Examples: they didn't set up the sparkling wine service we ordered for arrival; they screwed up our room service order (literally, I ordered plain pasta with red sauce and they couldn't understand my order, so I got pasta drenched in butter); we requested a trash can several times before giving up; we had to request more toilet paper, tissues, coffee creamer, stirrers, etc., because housekeeping didn't leave it. Come on. On a side note, the amenities here are really low end. I didn't bring any shower products thinking what they'd provide would be sufficient. I ended up buying some cheap travel size things from CVS because the products here are even worse than drug store quality. This hotel needs to do a better job of staff training if it wants to be a lux hotel. As it stands right now, I've had better service at a Hampton Inn.
This is a true one of a kind boutique hotel. Wonderfully quirky, beautiful architecture and interior design. Well trained and attentive staff. Phenomenal bar and restaurant. So much more wow factor than the newer Kessler properties like the Bohemia brand. My biggest gripe with all 5 star properties (not just Kesslers) is the higher the price point the more they "al a carte" basic services such as parking, internet service, in room amenities, and "resort fees". These surprise upcharges ruin what other wise would be an excellent experience. As a recently retired traveler these charges more often than not discourage me from being a repeat customer. OK, I get paying for parking at say "The Waldorf" in NYC. Most guests don't drive there. But $22/night to park behind the building on their own property at The Mansion is absurd. And $10 for WIFI? Really? Get a grip. We're not all travelling on OP money anymore.
Than mansion itself is stunning. Beautiful decor, art, loved the room. We stayed for a week & our keys had to be replaced 5 times in that week. There were no comps or anything even offered for all of our issues with the room keys. I thought we should have been offered some sort of severance for the problems that we had. For that, I was disappointed. Also the food we ordered from room service was very overpriced & not flavorful. We had a salad & a sandwich, which was $50 & they forgot my dressing. The menu, at least for room service, was unimpressive.
I have lived in Savannah all of my life and am a current New York City transplant. I had recently come home to visit my family and decided to stay at the mansion. The hotel was gorgeous - a mixture of old southern charm and the MET. The staff was also great. Very pleasant and met my every need. I would definitely stay here again if I got another chance
They staff was very friendly and assisted your tend to your needs Food choices were limited...I would have like to see more salads on the menu.
Boring/Disorganized receptionist at Aqua Star restaurant and long waiting. The receptionist wrote my name on a piece of paper then told me to wait around 15 minutes but we waited 45 minutes. When i checked back on him , he acted confused then finally gave us a table. When we got inside, we noticed the family that came right before us were still not served. That's when we decided not to waste anymore time and leave.Overall The hotel is wonderful. More excited friendly staff and fast service
room was wonderful. Great shower, comfy bed, lots of pillows, very quiet. Always got a good nights sleep. loved the water taxi service. Room service guy was the most helpful and friendly person we dealt with the entire stay. He was great! We also liked the Green program, I like hotels that provide this option. front desk pretty much took the information and gave out keys. No information on where thing were, how to get to the water taxi, information on the different in house restaurants. We had to figure things out for ourselves and when we had to ask an employee, some were helpful and others acted like we were bothering them. I am enrolled in the starwood preferred guest program so I was expecting more helpfulness. Other Starwood properties had an info packet all ready at check in. Savannah is a destination spot so it would have been helpful if we had been given more information.
Check in time is late (4 pm) and don't count on being able to get your room a minute early.
Very friendly and accommodating staff. The rooms and facility were very clean and the beds and bedding was awesome! Luxurious, comfortable and completely accommodating for what I was looking for, for a weekend getaway. TV remote didn't work well. Upon initial call to the hotel, the front desk stated that they did not have shuttles to and from the airport. When I left and asked the front desk to call me a cab, they stated they had a shuttle that was $10 cheaper than a cab rate.
Great location with a shuttle that takes you across the river 2x/hr so easy to get back and forth. Pretty grounds and for the most part very nice staff. They definitely need either a bigger pool or a second pool. With as many "pool days" as you get in Savannah, its reasonable to assume guests are for the most part going to take advantage of the pool. Its way too small for the size of the hotel, and there are no where near enough chairs. They also waste a lot of pool real estate on cabanas that they're trying to upsell...that could be more chairs. But even with more chairs the pool area is simply way too small for the capacity of the resort. Overall, upselling the cabana is reminiscent of their strategy...nickle and dime guests.
Very clean, modern, ferry boat crossings Late check-in time
It was just my wife and our Morkie and the room was more than enough. Clean place, friendly staff. You definitely want to get a room facing the river that way you can see the ships come in and also have a view of river street. You have a ferry that can take you to river street from the Westin property for FREE. That way you are not spending $ on parking. If I'm back in Savannah I will def stay there again. N/A
Das Zimmer und das ganze Hotel sind sehr sauber, die Einrichtung neu und sehr schön. Und das Frühstück war ein Traum! Ein sehr schönes Hotel. Kostenlose Parkplätze, sehr ruhig. Es liegt etwas außerhalb (ca. 3km von Downtown entfernt), aber per Auto kein Problem
Staff was friendly and accommodating. Location was okay for us. Hotel was undergoing renovations. Bathroom doors in the room did not close. Had to go through three rooms to find one that was acceptable, but even then the room we were in had issues. Not enougbsestingfor breakfast people were sitting on the floor in the hallways eating.
It was all modern/contemporary and designed very unique. Lobby was really cool. Complimentary breakfast was AMAZING--- we chose the hotel because it was included (which is hard to come by in that area) and it did not disappoint! Parking was $20 per day with the hotel valet. But there was a parking deck right next door that was only $5, so we parked there instead.
We love this hotel and decided to stay even though there was construction taking place. Our room was out of the sound of the construction but the lobby! Oh MY! We had no idea. Jackhammers as we walked in. Deafening. And the breakfast was in 2 small, crowded spaces, instead of the lovely lobby where it usually is. See the other side.
No breakfast on weekdays.
The room was a good size, clean, and comfortable. It was nicely decorated. The breakfast was disappointing: while the coffee was good, the boiled eggs tasted cold and stale, the jam packages were hard and unusable, and stayed that way during our entire stay of five days, even though I brought them to the manager's attention. The breakfast was exactly the same every day. But our kids loved it: lots of muffins and cinnamon buns, etc.
location, plenty of parking (guess there were few people there) staff not friendly or always around, breakfast was terrible, room was not what I thought I was getting, towels really thin, heat not consistent, faucet pressure so high the water rain outside the sink and got you wet
comfortable bed and good location cheap breakfast...i would not call it continental in any way... wallpapers coming off in patches.. stains on carpets... everything is cheap... not even separate complimentary shampoo and conditioner... there is.. "conditioning shampoo".. no place to hang towels... toilet paper stand was broken..
the linens were clean. The room smelled terrible; like 50 unwashed bodies were staying there with me. I asked the hotel staff to freshen the room. They said they had but the smell continued. Since both the rooms I rented had this smell, changing the room probably would not have improved the situaltion. they did discount the room rate as compensation for the offensive smells.
The convience of stores, restaurants and easy access to the river walk
we had a very good stay. everybody was very niiice. and the breakfast was good.
Convienence to shopping and interstate highways
Good location, quiet, service was excellent, and staff was friendly. Room was very clean as well as the rest of the hotel. Great value!
The location was great for the Savannah area The tvs in the room need a movie station like pay per view or something like that.
A good place to stay. Cookies delicious, breakfast good, staff friendly
their breakfast included with the stay was excellent. the 24 hour cookies and coffee was a nice personal touch and the atmosphere was very friendly. the pool water was cold and the jacuzzi was not in good condition. the paint was peeling.
The toilet was dirty. Additionally there was a roach in the room.
Hotels like this one with multiple floors but no elevator should clearly indicate it somewhere in the reservation process! I'm partially disabled and getting luggage up two flights of stairs is not possible. Luckily the hotel had a vacant 1st floor room, but if they hadn't, we'd be going round-and-round over my non-cancelable reservation.
The price rooms were clean The location was close to the highway and food but the area was sketchy
Staff was great, we were under the impression that the room was like most other Baymont Inn's and have a sofa/love seat that a teen could sleep on for just the one night, when we arrived, we were told 2 Queen only rooms at this location..the staff was great and provided blankets/sheets/pillows for a comfy enough pallet to sleep on the floor..Coffee was great Breakfast selection was a lot of sugary choices, bananas spotted, darker.. frozen waffles left out in a container with a toaster..
For $118 I expect a clean room and a quiet place to sleep. Instead there was a dog barking two doors down that did not stop until his master came home late. Fortunately we had a fan with us to help mitigate the noise. The front desk offered a room a floor up but that floor had a loud group hanging out in the hallway and popping in and out of their rooms. The room was clean but the bathroom was not and the toilet did not flush properly. The breakfast "hot bar" was cold. There was no exterior outlet to charge my Chevy Volt EV. All this seems like a bit more than unlucky circumstances. I do not recommend this hotel
the hot continental breakfast was not very good. maybe a waffle iron rather than frozen waffles put into a toaster facility smelled old. carpets needed a god shampooing
I was not able to rinse the shampoo out of my hair completely because the water pressure was so poor. Taking a shower was a task with the small amount of water and the lack of pressure. After we notified the staff, they simply said it was because so many people were taking a shower . This was an issue every time we used the shower and I have never witnessed this at a hotel before. Would not stay there again due to this.
We have stayed here several times.....will continue to come back. nothing
This hotel was modern and very clean. Staff was friendly and it had a gym, pool, and complimentary breakfast. The breakfast was small with no hot foods (I guess you get what you pay for). Also, this location is about 20 min from historic downtown savannah ($35 taxi ride one way). Of course, this isn't the hotel's fault and we chose this location bc it was cheaper.
gute Lage, wenn man mit dem Auto reist, etwas abseits von Downtown, pool sehr sauber, Innenraum zum Frühstück sehr gepflegt. Nachteil: der Duft der Pancakes reicht bis ins Zimmer am Morgen s.o.
Preis/Leistung ist nicht ok; Frühstück ist für Europäer eher schlecht; für Jüngere Leute nicht emphehlenswert
Das Hotel ist sehr schön. Wir hatten zwei (!) geräumige Zimmer (Schlaf- und Wohnbereich), die einfach, aber zweckmäßig eingerichtet waren. Sehr sauber. Schöner Früstücksraum (Halle mit einem kleinen Brunnen). Die Innenstadt von Savannah (sollte man sich unbedingt ansehen!) mit dem Auto in zehn Minuten zu erreichen. Es gab keinerlei Beschwerden - Frühstück etwas eintönig, aber das ist in den USA halt so.
sehr gutes Preis/Leistungsverhältnis, sehr große Zimmer, freundliches und hilfsbereites Personal; insgesamt in jedem Fall zu empfehlen Klimaanlage/Lüftung zu laut für die Nacht, Fenster lassen sich wg. Klimaanlage nicht öffnen
bed and comforter were very nice room was large no movies tv did not have a schedule channel tub was not large
The front desk staff was super friendly and courteous. The room was huge! It was really clean and the beds were so comfortable! The bathroom was big and the extra space in the room was great. The bathroom didn't have a bathtub to give my baby a bath, but the space was huge so it wasn't a big deal for 1 night.
Sehr gute Lage zu den historisch reizvollen Stadtvierteln und insbesondere zum Markt.
Elegantes, gut eingerichtetes Hotel an sehr guter Lage mit guter Infrastruktur und sehr nettem Personal. Alles war in Ordnung