SpringHill Suites by Marriott Savannah Downtown/Historic District

Nothing

Room wasn’t ready by check in time, room was next to elevators, very noisy. No nite stand for bed, front desk staff rude.

The size of the room. The beds were comfortable.

We are handicapped...and the only way to have our car nearby was to pay $29 per day? Outrageous. My poor husband limped to the garage two blocks away. We were already paying $400 for a two night stay. We were hoping for an amazing stay BUT we had a fowl smell in our room the entire time. We complained the first five minutes and the remedy was to send up the maintenance guy with a can of fabreeze. He left us the can, told us it was a problem with their vent system picking up smells from other rooms. We pretty much gag every time we go near the bathroom, and have used up the can of fabreeze. The maintenance man and front clerk both told us they had no more rooms available. Other experiences, including rude staff, dirty elevators, no answers when you call the front desk, and having keys that don’t work are all minor compared to being in a room that smelled like feces for two days. It has been a nightmare.

The air conditioning in the room was marginal at best, I had called a few times about it but was told that was the best it would get.