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Das Rauchen - die jungen Leute und fehlende gute Restaurants
Das Design ist super! Das Zimmer ist sehr komfortabel. Fort Knox ... der Aufwand um in das Schwimmbad zu kommen war lächerlich. 4 Stufen der Sicherheit ... schlechter als TSA
Großartige Einrichtungen und außergewöhnlich Personal
Das Essen hier ist sagenhaft. Das Essen in der Altstadt war auch super. Wir aßen am Pool zwei Abende und es war wirklich toll! Wir haben auch das Frühstück im Restaurant gegessen und es war auch fantastisch. Teuer, aber sehr gut. Hotel ist wunderschön wenn man reinkommt. Ein wirklich schöner Ort zum übernachten, aber auch etwas veraltet. Der Pool und die Zimmer müssten renoviert/modernisiert werden, damit dieses Hotel wieder sein Geld wert ist.
The grounds are beautiful, the staff is very friendly and the amenities are all fantastic. They really did think of everything when they made this hotel. We wanted to have a relaxing weekend and that's what we had. Can't stress enough how the staff does any amazing job of making sure you are well taken care of. The only issue we had was that we wanted to take a bath in our room and the water was not hot at all.
I don't usually right reviews, but I felt compelled to recommend our experience. We were in awe of the hotel from the moment we arrived. Marissa and Michael at the front desk were professional, engaged and most important they were personal. Hotel grounds are reminiscent of Tuscany with lots of stone and massive wooden gates/entryway. The room exceeded our expectation of cleanliness and style. The onsite restaurant was also delicious. We decided to stay after my wife shot a wedding on sight and vowed to be back. We will return in the near future.
The views of Camelback mountain were incredible. The staff were the most friendly and helpful staff I have ever come in contact with. I especially enjoyed the walk out patios on the first floor. The layout of the bathroom in the our room was so large and luxurious. I highly would recommend The Montelucia to anyone visiting Paradise Valley.
Location is good, restaurants and pool is good, atmosphere is nice, staff are friendly, has good amenities. Fridge didn't work, had expired juices and a bad smell, no space for your own groceries / wine ( one of those sensor fridges). Toilet chain broke twice. Notified front desk, gave us a $50 credit and apologized. Overall handled it well. Despite the negatives, still a good place however would not return and prefer another location over this one.
The wonderful friendly staff made this resort really stand out! Grandpa Frank in the Prado was the best. What nice people and a beautiful resort. The rooms were clean and the beds were comfortable. We stayed three days and I didn't want to leave! I looked for movie channels or movies on demand on the television but none were available.
Everything from when we arrived to when we left. Friendly valet, great bellman, very sweet pool waitress. Pretty room and grounds are gorgeous.
Modern eingerichtet, sauber und komfortabel Nichts war alles super
Der Swimmingpool war großartig ... Das Zimmer war modern und sehr sauber. Lage in der Innenstadt von Scottsdale ist perfekt. Die einzige Sache, die dringend erneuert werden müsste war die Matratze. Sie fühlte sich matschig klumpig an . Wachte mit Rückenschmerzen auf. Freundin beschwerte sich auch über Schmerzen.
Spät Einchecken waren vorhanden. Wirklich nichts. Meine Frau und ich waren nur für eine Nacht.
Ein sehr sauberes und ansprechendes Hotel. Wir werden es, wenn möglich jederzeit wieder buchen. In diesem Hotel kann man auch mehrere Tage gut verbringen und sich an der schönen Poolanlage gut erholen. Das Restaurant geich nebenan ist grosse Klasse. Es gibt keinen Grund zu einer Klage - schade nur, dass es kein Frühstück anbietet.
abgenutzt. Dreckig. Laut
zentrale Lage Zimmer wurde nicht wirklich gereinigt - Bestellungen nicht weitergeleitet oder nicht bearbeitet
Wunderbar, freundliches Personal und wirklich komfortabel, saubere Zimmer.
Sehr angenehme Atmosphäre, wunderbare, unkomplizierte Pool-Anlage, Gratis-Parkplätze, Gratis-Internetzugang, jederzeit Gratis-Kaffee und -Tee, Zimmer mit Küche.
We have stayed multiple years. The pool, exercise, tennis, food, service, rooms and scenery are great. There is no entertainment, unless you count the conversation and ambience of the bar. The food is outstanding.
This was a wonderful hotel. The suite we had was beautiful and spacious. The turndown service was very nice. The view was incredible. The location was good for everything we wanted to do. The only complaint we had was the service at the pool left a lot to be desired. Apparently if you want good pool service you need to be young and skinny, which we're not. However, that was not enough to ruin our time. We would highly recommend this as a place to stay to anyone.
This hotel made me feel very comfortable while I was visiting Scotttsdale the SPA treatment was the best ever!!
The Sancuary on Camelback Mountain is a wonderful place to stay. The mountain and city views from the property are breathtaking. The property is beautifully landscaped and maintained. The pool, spa and fitness center are top of the line. The room was spectacular, tastefully decorated and spacious with a lovely balcony with a great view. It appeared a mostly adult oriented place and I did not see any children in my four days there. The bar and restaurant are first class. The most amazing aspect of the resort was the staff. They were the most friendly, customer service oriented people I have ever encountered, from the front desk, to the bellman to the pool attendants to the room maintenance staff....everyone was absolutely the best. I would highly recommend a stay at this resort...you won't be disappointed. This was my first time staying here and I plan to return again and again.
I have been going to the spa for some time now and decided to take my husband along for a special treat. We stayed in one of the Spa Casita rooms and it was far more beautiful than on their website. Very comfortable, spacious and beautifully appointed and designed. All of The Sanctuary is of exceptional design. The location on Camelback Mountain is picture perfect and close to everything. The staff is one of the most helpful I have encountered. The spa therapists are of the highest level. I have had most of the treatments and I prefer to fly out and have my treatments here than have anything at home in Boston! I was drawn to the spa for their Watsu treatments and make sure that I have at least one every time I come. My husband throughly enjoyed relaxing with his massages, too. We both can't wait to return. It was a perfect!
If you are under the age of 40 you will be treated like a kid. We are mid 20's and the waiter at the Element Restaurant was extremely rude. He was the nicest waiter to the table behind us ( who was all older money) and came to my husband and I maybe 3 times during our whole dining experience there. They had their friendly people, but to some you will be treated like dirt. Even though we are young we have money and the guy underestimated us. Even if we didn't have money I would hope they would have a rule saying all guests should be treated equally. It was our 1st wedding anniversary, and there was nothing special about that dinner besides being with my husband. Would never go again.
We returned to The Sanctuary to celebrate our 25th wedding anniversary. Everything from arrival to departure was top notch. The grounds and rooms are lovingly cared for. The staff is warm and attentive. The size of the resort is just right--not too huge and not too small. We prefer the Mountain Casitas to the Spa Casitas. They tend to be quieter, in our opinion. We enjoyed the outdoor seating/bar area for Happy Hour a couple of times; if you have 1-2 of the small bites and drinks from the menu it's a great value. Hiking Camelback Mountain: don't go on a weekend--too crowded.
Awesome Labor Day weekend stay at Sanctuary. Stayed at Mountain Vista suite which was very roomy and comfortable.
My sister and I booked a two night stay at the Sanctuary because we had heard good things about the spa. We got a great deal from online travel website (especially since we went off-season) and the pictures of the room online looked great. When we arrived we were very surprised--our room looked nothing like the pictures online. The furniture and carpet were worn, it was small, the bed was uncomfortable and we couldn't regulate the temperature (something that is very important in Arizona in the summer). The brochure for the Sanctuary says the rooms are sleek, modern and comfortable. Not our room! We had to wonder if we got placed in the 'bad rooms' because we booked online with online travel website ? Would we have received a better room if we had paid more money? I will say that other parts of our stay were nice---the spin class was good and the body srub and Thai massage in the spa were fantastic. Not good enough though to go back. Next time we will be staying at the Boulders in Phoen...
This was a last minute trip and we did not want to go home. Be sure to rent a car as it is not close to town. The casita was like a large apartment, private and very nice. Private pool was a plus for no noise relaxation. Great spa, tennis and fitness center. Keep this a secret!
We were met at the front by a friendly assistant who took me to the front desk to check in. He then guided us to or room with a golf cart. He noticed the cat in the car and waited for us to cage her before helping with the luggage. Sanctuary is a series of small buildings, some with oneunit, others with three or four. Most had balconies. Landscaping is terrific. Dining room was excellent. Pool is a beautiful setting and open 24 hours ( with a room key for security). Great place for a romantic weekend.
The resort's location was fantastic, nestled right up against Cambelback Mountain and fairly close to almost everything in Scottsdale. The staff was helpful, thoughtful, courteous and seemed genuinely interested in making our visit perfect. We loved the privacy of our mountainside casita and the small pool nearby made us feel like it was 'our very own'. Our view from the room was beautiful-the only thing better would have been to have had a balcony to enjoy the breath-taking views. The cleanliness of our room and the grounds maintenance were both excellent. The one thing we found rather disconsorting/disappointing was how extremely contemporary the decor of the room was-very, very low furniture with severe lines (the sofa was quite strange looking and totally uncomfortable). The room lighting was odd as well, lots of different lighting fixtures but none of them ever succeeded in giving the room a comfortable, inviting glow. We even tried lighting the small candles from the bathroom...
We had an excellent stay. Very comfortable and easy to get in and out of. Well run. And we paid less than half of what similar Scottsdale properties were charging.
The hotel is in a nice environement. There is an Extra charge of $16 a day from the hotel that does not appear from the site.
Price was reasonable Super small room No garbage bags Terrible view
The property and grounds are beautiful. The hospitality staff in the restaurant are first-rate. We reserved a "king" room for a 3-night stay. After a full day of traveling we arrived at the property after midnight and entered a room with twin beds and a baby crib! There were exactly 3 hangars in our closet. On the final night we were awakened at 4 a.m. by water dripping from the ceiling (where the crib had been!). I moved the furniture and put waste baskets to collect the water. Upon checkout, we were offered a free breakfast for our inconvenience. Really???
Clean. Sufficient and close to where I was going. We were given a room very far away from check in and parking when they had many available rooms closer.
The ambiance and the courteous friendly treatment. It was a 5-star experience for a third of the normal price. nothing at all
Beautiful pools and helpful staff. Luxurious rooms and a fun bar.
The Hotel Is very nice The only thing that I didn't like is that I had to pay 16 $ on top of the price of the Hotel, for services that I didn't use, but overall was so convinient that it doens't matter.
The staff were really nice to us and it was a very relaxing stay. I don't think they should charge people for the extra each day for use of the fitness center etc. unless they are interested. I did not mind but the customer ahead of me was not happy and I did not use any of the extra things except the pool.
The sewer odor was very alarming in the room. The hotel moved me to another room when I called about the odor but the same smell permeated that one also. This problem needs serious and immediate attention to correct. I spoke with several other guests and they experienced the same issue so it appears to be pretty widespread. If This facility belonged to me, I would get it corrected fast.
All you need is on site and transportation is readily available
Comfort; Excellent restaurant
Sauber, tolle Lage. Die grauhaariger Mann mit einem schnauz, dass war im Dienst am Abend spät, dass war sehr unfreundlich.
Sehr schöne und gepflegte Poolandschaften, guter Service, hervorragendes preis-/Leistungsverhältnis Die dauernde Berieselung mit Musik an den Pools
In der Vorsaison ausgezeichnetes Preis-Leistungs-Verhältnis. Schöne Poolanlage, grosses komfortables Zimmer.
service was excellent throughout the hotel our room was directly across from the icemaker and at the busiest intersection of the floor - thus quite noisy
Housekeeping was superb-not too early and not too late! The staff is friendly and helpful. The 24 hour pool and gym was awesome! The grounds are beautiful! The room could've had a freshen up. Peeling wall paper; banged up furniture; fluffier and softer robes and towels. Little things but those little thing definitely will not hinder me for another visit!
The atmosphere. Sun and pools. Indoor/outdoor living. Food was average. Room service food was below average. Drinks were not good. You really need to step up your menu on food and train all your bartenders how to make a decent drink. Expected a lot better for the money!
We loved the pool facilities and the staff were amazing. The rooms were very clean and the atmosphere was great. We loved being able to hear the music in the evening on our balcony. We will probably stay again next time we visit the Phoenix area due to the service level you get for such a reasonably priced room.
Amazing pools and great relaxation spot. 2 year old loved the sand beach pool. You definitely need a rental car.
Pool was pretty good, nice gym setup, good food options, excellent service. Location good for Scottsdale and surrounding areas, a little far from central Phoenix and beyond, but traffic is not a problem so that's not a big deal. Happy that they hand out plenty of bottled water and have water available at the pool and in the lobby. Access to the spa was also a plus. We were stuck in an outdated room with old double beds, an old and too-small bathroom. There weren't many plugs near the beds (like on the tiny night stand) to charge phones and other devices. We had to request a fridge as it wasn't in the room automatically, and there isn't a microwave either. The TVs were problematic as they were in the midst of updating their system, so sometimes the TVs were completely down, with no signal. The TVs on the gym cardio machines were down the entire time.
Beautiful grounds, staff was great, beds were quite comfortable Breakfast buffet a little pricey
Location Housekeeper try to open the door without notice to accommodate somebody else late night. We found leftovers of food and roaches behind the freezer. Front desk didn't apologize adequately.
Location for business and shopping. Cleanliness and poolside bar.
Close to the areas we wanted to visit, very clean & easy to find. Staff were very friendly, good facilities.
Concierge was snooty
The cleaning staff was nice and plenty of parking. Overall it was horrible. The beds were awful, the place wasn't that clean and the front desk staff was beyond rude. We actually moved hotels after two nights because we just could not handle it anymore.
nice swimmingpool; good beakfast; nice staff
space is cool but as with most of these boutique hotel projects reconstruction is starting to show wear there is a new giant building project going on across the road and they start construction at 7:00 am checked in after hours took us three attempts to get our room even gave us keys to someone elses room by mistake
Great renovation with comfortable rooms and all amenities. WiFi was fair but should be improved. Pool area needs staff to remove cig butts and not pour drinks out in seating area around pool...unsanitary and lazy. Some bar tenders made people wait a lot longer for drinks at bar where as wait staff were good.
The location and ease. Our sink was clogged when we arrived.
Unique hotel with great style. Comfortable and relaxed.
Reservation and check in process was seamless; especially appreciated ability to check in early after international travel. Lobby smells incredible: reminds me of Hawaii and soap/shampoo/etc in room also smelled wonderful. Love the overall decor and retro vibe of hotel, plus pool is one of my absolute favorites: ample seating, great sun and great bar (service and prices)! While valet was wonderfully helpful and overall service fine, after finding a small roach in bathroom and being surprised by cost of daily valet (that it wasn't included), I felt a little underwhelmed by value. I travel often for business and this certainly didn't meet my elevated expectations of luxury or service.
Staff were friendly and accommodating. Beautiful resort.
The lobby music was our era. Decor is in orange, gold, avocado and very nice. Zuzus the onsite restaurant was outstanding. All the staff was professional and pleasant. The AZ driver John was very professional and pleasant. We travel with my husbands seeing eye dog and were accepted nicely. Highly recommend this hotel. The loud music at the pool was not era but modern with a "bump bump" sound. Great for young couples but not for us seniors. No surprise here! The poolside rooms were well insulated so it wasn't an issue.
Beautiful pool area and roof top living space. Good workout room. Location is excellent. It's NOT a luxury resort as the name used by the rental property management company would imply. It is an apartment complex called "Liv" in North Scottsdale. There is no restaurant, maid service or other amenities one might expect at a "resort.". It's simply an apartment building. The implication that it is somehow a "luxury resort" is incorrect and very misleading.
We planned same day travel and we were met with friendly staff, beautiful grounds and many amenities. It was a perfect quick trip for golf, spa, pool and relaxation. It is close to neighboring shops and dining!
The hotel is staffed by professionals who know how to deal with the public. Every detail is taken care of. Our room safe needed to be replaced, and, (due to our inconvenience) we were given a bottle of wine. (Not necessary, but a nice gesture.) Their Hotel Manager should run United Airlines, he could teach them a thing or two about customer service and bedside manner.
The linen in the room had an old stinky smell. I think we just gotna room thatbwas either not used for a very long time, or linens on the bed (including bath robe) that were old. It was very uncomfortable for me to sleep in that bed. They just need to make sure their linen are fresh! I pais over $200/night for a stinky bed.
Adult pool is great, staff is professional and very accommodating. The grounds are in prefect condition. The spa is on the smaller side compared to the other resort spas in the area. Park in the self parking for free other wise you pay for the valet service. The resort is right across the street from Keirland Commons (great shopping) the resort offers discounts at most of the stores in the commons. Make sure you check in with the concierge to get the discount brochure. Nice gym Free wifi in the lobby but only for an hour each day.
I am fine I stayed at the Vilas last year. -2009 My hotel room had a lot of webs and the walls were dusty and there were wayto many cock roaches we saw three and caught one for the exterminator
Beautiful hotel with view of amazing gold course. Nice paths to walk on. Lazy river. Heavenly bedding is so comfortable. Quick check in and out. We had the free breakfast buffet included. Delicious!. Great shops and restaurants nearby, Our room was one of the few with a view of a wall. Disappointing. Our first day, we left the room for 6 hours only to come back and the room had not been cleaned.
Das einzige war das coole Design des Hotels. Sonst gibt es eigentlich nicht viel positives zu erwähnen. Das Zimmer war für den Preis sehr klein. Die Hotelgäste sind fast ausschliesslich aus der versnobbten amerikanischen Oberschicht. Vorallem die Jugendmannschaft der Reichen ist stark vertreten und benimmt sich auch entsprechend...:-( Das Personal ist natürlich der Klientel entsprechend eingtestellt. Der Basslärm der hauseigenen Disco ist bis ins Zimmer und bis in die frühen Morgenstunden zu hören und an erholsamen Schlaf ist so nicht zu denken. Fazit: Das Hotel ist nichts für Gäste die nicht um Party zu machen dort sind!
Der Poolbereich bekommt eine 10. Die Lobby bekommt eine 10. Die Zimmer bekommen eine 6. Die Matratzen sind von billiger Motel Qualität, was bedauerlich ist.
Die Angestellten waren alle sehr freundlich und hilfsbereit. Der Pool ist wunderschön mit aufmerksamen Personal am Pool. Das Restaurant im Hotel war sehr lecker.
Bar, Restaurant, Personal, Spa, Zimmer, Zimmer Service Nicht eine einzige Sache!
Pools und Einrichtungen sind ausgezeichnet Wifi etwas lückenhaft, die Zimmer sind ein wenig veraltet