Hyatt Place Scottsdale/Old Town

Great location, big rooms.

Positiv: Nice room, bigger than expected. Initially they tried to give room on first floor and said it would be noisy as it was near club across the street and I objected and the manager immediately found a more suitable room which was much appreciated.

Negativ: Breakfast was just okay. Eggs tasted powdered.

Great rooms!

Positiv: The rooms were designed great and the breakfast was better than expected.

Negativ: I was charged a fee at checkout that I was not told about and then when I called to ask about it, no one would say what it was. I was told I would get a bill in the mail. It has been one week and no bill. I still don't know anything. This alone, even though my stay was great, will keep me from coming again.

Great location

Positiv: location by nightlife and old town, price, room size, cleanliness, breakfast sandwiches

Negativ: The room was kept very cold. I had to keep turning down the AC.

Great location!

Positiv: Within walking distance to lots of restaurants and shops.

Positiv: We like the location and atmosphere provided by this hotel. It is great to have a breakfast available. The hotel staff is outstanding. All project themselves well. They look like they are there to address any issue with a quick and sound solution. However, we have never had any issue. This is our first choice, when coming to Phoenix for a long weekend.

Exceptional property

Positiv: Well executed overall in terms of aesthetics, efficiency and convenience. Exceptional staff. Robust offerings, notably breakfasts.

Negativ: No airport shuttle. A little difficult to locate initially. Neither is a deal breaker.