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we were thrilled to get an upgrade to a suite upon arrival. the front desk staff was wonderful - taking some time to make sure our stay was exceptional. We can't wait to return to Mohegan Sun.
Entertainment big plus/ Security checking room cards, staff Bathroom cleanliness with hair over shower wall
Clean, big room, very nice maid, check-in was quick,early, and painless check-out was not so easy or quick or painless, actually almost ruined our stay
Very convenient to the casino. Quite pricey.
the overall service and accommodations
Dinner at Michael Jordan's was Excellent! Too much smoke - need to increase the 'smoke free areas in the casino or at least have the smoke free closer to the hotel lobby so you do not smell it when you are shopping or eating in the main area.
great place will come back again...way too far away though no
The staff were very efficient and pleasant. We had all questions answered promptly and with a smile.
The valet parking staff went thru the stuff at the back seat of my car.
Das Personal war fabelhaft. Sie waren sehr effizient, höflich und freundlich. Unser Zimmer mit Kingsize Bett hatte auch eine kleine Küche und eine Sitzecke und das Zimmer war sehr sauber. Es gibt auch ein wunderbares, kostenloses kontinentales Frühstück mit French Toast und Egg Mcmuffin-Sandwiches. Es gibt einen kostenlosen Shuttle zum Casino, aber wir fuhren selbst, daes nur ca. 800 Meter vom Hotel entfernt ist und nur eine kurze Fahrt zum Mohegan Sun Casino/Arena. Wir werden auf jeden Fall wieder hier übernachten und ich kann es weiterempfehlen.
Fantastic location, friendly staff, offer a basic but very good breakfast.(No eggs but waffles, fruit, yogurt, choice of breads and pastry, crisp hot and oatmeal, juice, coffee etc. The room's are laid out well spacious island with microwave above fridge below, mini Sink and plenty if counter space. The fan/ heater had a fan only constant option that I like for white noise. The beds were very comfortable! Usually I don't sleep all the first night, no problems here. We had a suite. The hotel wad nIce and quiet. The room was very clean upon arrival, as was the hotel in general.The only reason I didn't leave four stars for cleanliness was the maid didn't empty and clean the coffee machine( extremely minor). There werer HUGE mirrors as back boards behind both beds which kind of me seemed a little weird. They made the room feel bigger though so I just dressed with My back to them...Lol.
Loved the clean and spacious room. Bathroom was immaculate! Staff was friendly and very helpful too. Perfect getaway with my daughter. It can be tought to please an 18 year old girl but my daughter loved the Hyatt. The 2 of walki Misquamicut beach every winter and then spend the night at the Hyatt. Already looking forward to next year! Nothing. All was great!
Beautiful room with a couch! Bed was so comfortable that we slept in and missed breakfast. Excellant shower pressure! Wish breakfast ran later than 9am. No microwave in the room. Shower room with toilet was a bit tight getting in and out. Not very many TV channels and TV kept shutting off by itself after about an hour and half.
We looked forwarded to a nice meal on New's Years Eve and they had a terrible menu. We (8) had agreed on the Kobe steak and they did not have it on the menu. The 3 selections were not normal meals. After complaining we had to leave because of the lack of care by the restaurant bar managers attitude. As a traveler who frequents the Hilton chain it reinforces my decision to stay with the Hilton chain.
Good breakfast, friendly staff, convenient location to casinos and RI beaches
Staff was super awesome
The desk staff were very courteous and accomodating. The wait staff in the restaurant and bar were superb. The room was lovely. No view from room windows. Byop. Bring Your Own Pillows. The pillows provided were horrible; no support at all.
view was nice, comfortable, clean, free wireless, but there seemed to be a limit on number of devices? we ordered room service and it was late....not sure the eggs were eggs either, suspected they were egg substitute or eggs in a carton or some such thing. more creamers needed for coffee....television sounds travelled from neighboring rooms....would have preferred an included continental breakfast in the dining area.
They had absolutely no record of my reservation booked through your website. i got nervous, they had also never heard of you, but the staff called your company phone number (England! i was surprised) and they were of course not open (7pm est) They did however find us a room and upgraded us to a suite w/jacuzzi at the rate listed on my copy of the reservation i printed off the computer. I was
Nice quiet hotel. Near the casinos but not too near!
Mariah checked us in and I was blown away by the customer service she provided. She had an extra room available so she upgraded us, provided us with a few toiletries that we forgot instead if having to buy them in the store, and gave us free Buffett breakfast vouchers. She called the restaurant personally to book our dinner reservation (which we could have done ourselves but it was amazing how she just jumped in with "I'll call for you no problem") every time we passed the counter she greeted us by name and the most impressive part was when she called our room around 6 to see if we needed anything else before she headed out for the evening. I was just floored by her service and how genuine she was. I will recommend this hotel to everyone I know and will for sure be back again. Nothing.
cool place, a struggle to get luggage up the narrow stairs, but it is a nicely refurbished ancient inn
Charming, old inn. Each room had it's own log for visitors to put an entry in just as they once did in 1771. Yet had all the benefits of the Residence Inn behind it, pool, free breakfast, etc. Was better than we expected. Nothing!
Really cool room, got it on a off day at a low price. Don't listen to the complainers, just know that it's an old fashioned room going into it. Comes with a usable fireplace, great sunlight, also a free bottle of wine, cheese, and exceptional breakfast Nothing at all, great value.
For the price my wife and I really enjoyed the rooms and the breakfast. It was a short drive to the casino which we didn't mind at all too We're not picky. Everything was just fine
Comfort of room with fridge and microwave. Free HBO Not much left at breakfast if you came down after 9. And all the newspapers were gone both mornings.
We were at home.staff was wonderful.we were treated just like family.Hotel was in a perfect location.Our room was very nice. No.everything was perfect.
Location and staff excellent. Breakfast also very goodsq No
The location in old mystic was awesome
Hotel staff was very friendly. Room was clean and comfortable. Carpets were a little outdated but still very clean. Location was perfect, near shops and restaurants
Location easy to get to and convenient to coast Guard academy which we were visiting. Beds uncomfortable, breakfast poor, not even worth eating. Noisy at night. Easy to hear people outdoors, in hallways, and cars in parking lot. Wouldn't stay there again.
We had a large party going back and forth to the casino. The shuttle transported all of us there and back without any issues and even made an extra trip.
Stayed 3 nights. Room never cleaned. Commode broke first night - never fixed! And NO elevator ... Not told before booked into 2nd floor room. No one to help with heavy luggage.
Staff was great and very attentive to our needs Hallway our room was in smelled like marijuana when we checked in. Room did not have smoke detector. Facilities could really use updating. Room was great but hallways and other facilities seemed out of date and a little run down
Nice room layout, pet friendly, convenient to interstate, good breakfast. Location to town and attractions was not as depicted by site location at booking. Carpeting had sticky spots and smelled of dirty gym clothes. Poor soundproofing compared to other hotels we've stayed at, especially on this trip.
DVD players was available for no additional charge. Breakfast and light evening meal were also included in price.
The complimentary breakfast was extensive and the staff was diligent in keeping all of the offerings replenished. The suite was large and very comfortable. We would stay again in the future
Nothing Room was broken down. Had an odor. Bed was so old and uncomfortable, springs were coming through. Only stayed because the room was paid in advance. Room was nothing like the picture on the website, that might have been taken 15 years ago. Never again.
convenient location and worth the price...not a family type hotel since there's no pool, game room, microwave, fridge (in our room at least) but i went with my wife and it was all we needed. i would stay again. In fact we ended up booking a room later the day we check out because we stayed a little later than expected. it's a bedroom. instead of having micro fridge and microwave in all rooms they charge more for rooms with them...however there were none of those rooms available. they should maybe just get some. There nothing above an okay bed.(i would not say it was uncomfortable) shower and tv.
Very clean, comfortable, and the hardwood is nice! Comfortable bed Good space for a two bedroom Recommend to others!
If this had been $60 a night I may not have had issue with it - but the worn quality of the rooms, filthy old tiles on the shower floor and overall plainness in particular make this place tremendously overpriced at $100+. Terribly disappointed in our stay. The place reeked of some chemical cleaner that must be used. The aforementioned tiles in the bathroom - you need to regrout or replace them, it's just terrible.
Not much Uncomfortable bed and tiny pillows, noisy drunks downstairs
They were very friendly, nobody was rude. They had a sign offering free toiletries if you forgot something and when we called because we did forget a toothbrush they accommodated us happily. Room was clean and comfy. No fridge in the room. I was prepared for this as I always travel with a cooler and they did have an ice machine.
Other then the bathroom having rust stains in the tub, and the smell of smoke when we first walked in,it was clean. I thought the bed was not that comfortable, my husband didn't seem to mind it.
Clean and spacious rooms.
Clean, quiet, basic accommodations
The beds were very comfortable and the staff was very helpful
Quiet and in a convenient location. Every surface except the bed linens in this non-smoking room smelled of cigarette smoke. The smell is still on our clothes and bags a day later despite spraying with air freshener. It seems like the room was just changed from a smoking room to non-smoking, or that none of the previous guests paid attention to the "No Smoking" signs posted on every door. Pity.
The room was very large. We had a fridge and microwave, both of which worked well. Easy checkout from the room. Walls too thin. I could hear every word my neighbors said. Whirlpool was a disappointment. Jets in unusual places.
Loved the easy access to everything in Mystic. Room was way too hot. Coud not shut the heating unit off.
Rooms were clean and very close to attractions. Nosie if you kept dehumidifier running.
Rooms on the road side are noisy. Too close to the highway.No breakfast available.
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