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The staff were very efficient and pleasant. We had all questions answered promptly and with a smile.
Very convenient to the casino. Quite pricey.
Entertainment big plus/ Security checking room cards, staff Bathroom cleanliness with hair over shower wall
the overall service and accommodations
we were thrilled to get an upgrade to a suite upon arrival. the front desk staff was wonderful - taking some time to make sure our stay was exceptional. We can't wait to return to Mohegan Sun.
Clean, big room, very nice maid, check-in was quick,early, and painless check-out was not so easy or quick or painless, actually almost ruined our stay
Dinner at Michael Jordan's was Excellent! Too much smoke - need to increase the 'smoke free areas in the casino or at least have the smoke free closer to the hotel lobby so you do not smell it when you are shopping or eating in the main area.
great place will come back again...way too far away though no
The valet parking staff went thru the stuff at the back seat of my car.
Das Personal war fabelhaft. Sie waren sehr effizient, höflich und freundlich. Unser Zimmer mit Kingsize Bett hatte auch eine kleine Küche und eine Sitzecke und das Zimmer war sehr sauber. Es gibt auch ein wunderbares, kostenloses kontinentales Frühstück mit French Toast und Egg Mcmuffin-Sandwiches. Es gibt einen kostenlosen Shuttle zum Casino, aber wir fuhren selbst, daes nur ca. 800 Meter vom Hotel entfernt ist und nur eine kurze Fahrt zum Mohegan Sun Casino/Arena. Wir werden auf jeden Fall wieder hier übernachten und ich kann es weiterempfehlen.
Das Zimmer war geräumig und sauber für einen guten Preis. Das Badezimmer hätte sauberer sein können.
The bed and pillows. Close to Mohegan. It looked like something out of a horror movie when we drove up. The desk attendant was really slow and almost didn't give us our purchased room due to renovations (that we didn't know about becauae no one said anything...). Over all I was a bit disappointed because I had just gotten engaged, and wanted a nice place to rest. Honestly should've paid more money to go else where. And the attendant at check in made us feel really awkward and uncomfortable. Get rid of that 100yr old man.
Comfortable rooms. Clean bathroom. Near end of breakfast it got a little messy around waffle machine area
Fantastic location, friendly staff, offer a basic but very good breakfast.(No eggs but waffles, fruit, yogurt, choice of breads and pastry, crisp hot and oatmeal, juice, coffee etc. The room's are laid out well spacious island with microwave above fridge below, mini Sink and plenty if counter space. The fan/ heater had a fan only constant option that I like for white noise. The beds were very comfortable! Usually I don't sleep all the first night, no problems here. We had a suite. The hotel wad nIce and quiet. The room was very clean upon arrival, as was the hotel in general.The only reason I didn't leave four stars for cleanliness was the maid didn't empty and clean the coffee machine( extremely minor). There werer HUGE mirrors as back boards behind both beds which kind of me seemed a little weird. They made the room feel bigger though so I just dressed with My back to them...Lol.
We got charged for use of the safe, when we didn't request it. It was removed.
Everything was great no complaints
the room was small but very clean and perfect for what we needed. the shuttle which ran every 20 minutes was a very convenient way to get back and forth from the casino we chose this hotel for the convenience to the casino they gave us a room on the second floor right above the front door of the hotelso every time somebody came back off the shuttle at night we can hear them talking and it woke us up. The bed was very hard. between the people coming in and making all the noise in the hard bed we didn't get much sleep check in was easy and the clerks are very friendly check out was just as easy .
In der Nähe des Aquariums und dem Hafen, aber man muss fahren. Das Zimmer war schön groß und sauber, genau wie das Bad. Das kostenlose Frühstück war gut.
Haustiere erlaubt Keiner
Heruntergekommen ... Preis den wir zahlten war höher als das was andere zahlten. Das Personal war großartig und die Zimmer waren sauber. Das Hotel war einfach heruntergekommen.
In der Nähe des Parks und Attraktionen in der Umgebung Das Zimmer roch muffig.
Kein schlechtes Hotel für eine Übernachtung. Das Bett war sehr komfortabel und das Zimmer war sauber. Was will man mehr?
Ich fand alles kaum ausreichend
Die Sauberkeit, das Zimmer ist ausgestattet mit allem, was man so braucht. Alles in allem eine gute Unterkunft. Separates Waschbecken vom Bad - sollte beides haben, innen und außerhalb des Badezimmers. Keine zusätzlichen Decken im Zimmer. Keine Eier oder Erdnussbutter für kontinentales Frühstück.
Alles in allem ok für den Aufenthalt von einer Nacht. Saubere, komfortable Zimmer. Anständiges, kostenloses Frühstück. Gute Kanäle. verrauchter Flur, aber das Zimmer selbst war in Ordnung.
Loved the clean and spacious room. Bathroom was immaculate! Staff was friendly and very helpful too. Perfect getaway with my daughter. It can be tought to please an 18 year old girl but my daughter loved the Hyatt. The 2 of walki Misquamicut beach every winter and then spend the night at the Hyatt. Already looking forward to next year! Nothing. All was great!
I liked that it was close to downtown Mystic as well as some excellent wineries on the CT Wine Trail. The hotel was under renovations and we heard hammers pounding while trying to take a nap on a Saturday afternoon. Also, the included breakfast left A LOT to be desired. Egg white sandwiches on hard, stale croissants. Luke-warm French toast. Stale bagels. Not too appetizing.
Beautiful room with a couch! Bed was so comfortable that we slept in and missed breakfast. Excellant shower pressure! Wish breakfast ran later than 9am. No microwave in the room. Shower room with toilet was a bit tight getting in and out. Not very many TV channels and TV kept shutting off by itself after about an hour and half.
It was clean and spacious... n/a\
They had absolutely no record of my reservation booked through your website. i got nervous, they had also never heard of you, but the staff called your company phone number (England! i was surprised) and they were of course not open (7pm est) They did however find us a room and upgraded us to a suite w/jacuzzi at the rate listed on my copy of the reservation i printed off the computer. I was
Mariah checked us in and I was blown away by the customer service she provided. She had an extra room available so she upgraded us, provided us with a few toiletries that we forgot instead if having to buy them in the store, and gave us free Buffett breakfast vouchers. She called the restaurant personally to book our dinner reservation (which we could have done ourselves but it was amazing how she just jumped in with "I'll call for you no problem") every time we passed the counter she greeted us by name and the most impressive part was when she called our room around 6 to see if we needed anything else before she headed out for the evening. I was just floored by her service and how genuine she was. I will recommend this hotel to everyone I know and will for sure be back again. Nothing.
The desk staff were very courteous and accomodating. The wait staff in the restaurant and bar were superb. The room was lovely. No view from room windows. Byop. Bring Your Own Pillows. The pillows provided were horrible; no support at all.
We looked forwarded to a nice meal on New's Years Eve and they had a terrible menu. We (8) had agreed on the Kobe steak and they did not have it on the menu. The 3 selections were not normal meals. After complaining we had to leave because of the lack of care by the restaurant bar managers attitude. As a traveler who frequents the Hilton chain it reinforces my decision to stay with the Hilton chain.
view was nice, comfortable, clean, free wireless, but there seemed to be a limit on number of devices? we ordered room service and it was late....not sure the eggs were eggs either, suspected they were egg substitute or eggs in a carton or some such thing. more creamers needed for coffee....television sounds travelled from neighboring rooms....would have preferred an included continental breakfast in the dining area.
Nice quiet hotel. Near the casinos but not too near!
Staff was super awesome
Attached to the Red Door Spa. Fabulous. Dated design, rooms and bathrooms are pure function but not pretty or innovative.
Good breakfast, friendly staff, convenient location to casinos and RI beaches
Staff was very friendly and attentive. Elevator was fair from room. Next time I would ask for a first floor room for my dad.
Clean and comfort
We are buying a house in the area and spending a lot of time in hotels. As the summer starts all the hotels in Mystic start to jack their prices to unbelievable levels ($300+ a night for a Hampton Inn??). As all we needed was a bed for the night and a warm shower we decided to save our money and try the Quality Inn. That was a good decision as its perfectly OK - clean, convenient location, affordable. Bead was comfortable and bathroom was clean with decent water pressure. We were on the ground floor and there was quite a bit of noise on Saturday night - the sound insulation is not great. Sheets are washed in fairly harsh chemicals, so a little rough on the skin. Overall, though, good value for the money and staff are very friendly and helpful
The continental breakfast was incredible
Further than I thought from Foxwoods
Decent room Be careful using debit cards if you already paid online. I got charged 2 other times
PARTY IN ROOM U[UPSTAIRS BOTH NIGHTS NOTHING DONE ABOUT IT WHEN WE CALLED FRONT DESK
All friendly, helpful.
Close enough to beach without breaking bank... Both CT and RI beaches... Beds were comfortable... Restraunts in area were good... Last night they ran out of towels and we were given one wash cloth and bath mats for hand towels...
love the proximity to casinos, also the town to various restaurants is a short 5 minute walk.
Clean, large, and comfortable rooms.
The nan who made the omletes Sunday morning was the friendliest and the hotel should be honored to have him work there!
I made the reservation I need to cancel within a couple of hours for business purposes and was charged full price that is absolutely ridiculous I paid it I will never use KAYAK again
For the price my wife and I really enjoyed the rooms and the breakfast. It was a short drive to the casino which we didn't mind at all too We're not picky. Everything was just fine
Staff were nice and helpful There was construction going on and I was not aware of it when I booked ... I wish Expedia would have told me that. Don't pay for the faster wireless it was not worth it.
Comfort of room with fridge and microwave. Free HBO Not much left at breakfast if you came down after 9. And all the newspapers were gone both mornings.
The location in old mystic was awesome
We were at home.staff was wonderful.we were treated just like family.Hotel was in a perfect location.Our room was very nice. No.everything was perfect.
Hotel staff was very friendly. Room was clean and comfortable. Carpets were a little outdated but still very clean. Location was perfect, near shops and restaurants
Location and staff excellent. Breakfast also very goodsq No
Nice room layout, pet friendly, convenient to interstate, good breakfast. Location to town and attractions was not as depicted by site location at booking. Carpeting had sticky spots and smelled of dirty gym clothes. Poor soundproofing compared to other hotels we've stayed at, especially on this trip.
The complimentary breakfast was extensive and the staff was diligent in keeping all of the offerings replenished. The suite was large and very comfortable. We would stay again in the future
DVD players was available for no additional charge. Breakfast and light evening meal were also included in price.
Loved the easy access to everything in Mystic. Room was way too hot. Coud not shut the heating unit off.
Rooms were clean and very close to attractions. Nosie if you kept dehumidifier running.
Rooms on the road side are noisy. Too close to the highway.No breakfast available.
The room was very large. We had a fridge and microwave, both of which worked well. Easy checkout from the room. Walls too thin. I could hear every word my neighbors said. Whirlpool was a disappointment. Jets in unusual places.
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