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Entertainment big plus/ Security checking room cards, staff Bathroom cleanliness with hair over shower wall
The valet parking staff went thru the stuff at the back seat of my car.
The staff were very efficient and pleasant. We had all questions answered promptly and with a smile.
the overall service and accommodations
great place will come back again...way too far away though no
Clean, big room, very nice maid, check-in was quick,early, and painless check-out was not so easy or quick or painless, actually almost ruined our stay
Very convenient to the casino. Quite pricey.
we were thrilled to get an upgrade to a suite upon arrival. the front desk staff was wonderful - taking some time to make sure our stay was exceptional. We can't wait to return to Mohegan Sun.
Dinner at Michael Jordan's was Excellent! Too much smoke - need to increase the 'smoke free areas in the casino or at least have the smoke free closer to the hotel lobby so you do not smell it when you are shopping or eating in the main area.
Das Personal war fabelhaft. Sie waren sehr effizient, höflich und freundlich. Unser Zimmer mit Kingsize Bett hatte auch eine kleine Küche und eine Sitzecke und das Zimmer war sehr sauber. Es gibt auch ein wunderbares, kostenloses kontinentales Frühstück mit French Toast und Egg Mcmuffin-Sandwiches. Es gibt einen kostenlosen Shuttle zum Casino, aber wir fuhren selbst, daes nur ca. 800 Meter vom Hotel entfernt ist und nur eine kurze Fahrt zum Mohegan Sun Casino/Arena. Wir werden auf jeden Fall wieder hier übernachten und ich kann es weiterempfehlen.
The bed and pillows. Close to Mohegan. It looked like something out of a horror movie when we drove up. The desk attendant was really slow and almost didn't give us our purchased room due to renovations (that we didn't know about becauae no one said anything...). Over all I was a bit disappointed because I had just gotten engaged, and wanted a nice place to rest. Honestly should've paid more money to go else where. And the attendant at check in made us feel really awkward and uncomfortable. Get rid of that 100yr old man.
We got charged for use of the safe, when we didn't request it. It was removed.
Everything was great no complaints
the room was small but very clean and perfect for what we needed. the shuttle which ran every 20 minutes was a very convenient way to get back and forth from the casino we chose this hotel for the convenience to the casino they gave us a room on the second floor right above the front door of the hotelso every time somebody came back off the shuttle at night we can hear them talking and it woke us up. The bed was very hard. between the people coming in and making all the noise in the hard bed we didn't get much sleep check in was easy and the clerks are very friendly check out was just as easy .
Fantastic location, friendly staff, offer a basic but very good breakfast.(No eggs but waffles, fruit, yogurt, choice of breads and pastry, crisp hot and oatmeal, juice, coffee etc. The room's are laid out well spacious island with microwave above fridge below, mini Sink and plenty if counter space. The fan/ heater had a fan only constant option that I like for white noise. The beds were very comfortable! Usually I don't sleep all the first night, no problems here. We had a suite. The hotel wad nIce and quiet. The room was very clean upon arrival, as was the hotel in general.The only reason I didn't leave four stars for cleanliness was the maid didn't empty and clean the coffee machine( extremely minor). There werer HUGE mirrors as back boards behind both beds which kind of me seemed a little weird. They made the room feel bigger though so I just dressed with My back to them...Lol.
Comfortable rooms. Clean bathroom. Near end of breakfast it got a little messy around waffle machine area
Haustiere erlaubt Keiner
Ich fand alles kaum ausreichend
In der Nähe des Parks und Attraktionen in der Umgebung Das Zimmer roch muffig.
Heruntergekommen ... Preis den wir zahlten war höher als das was andere zahlten. Das Personal war großartig und die Zimmer waren sauber. Das Hotel war einfach heruntergekommen.
I liked that it was close to downtown Mystic as well as some excellent wineries on the CT Wine Trail. The hotel was under renovations and we heard hammers pounding while trying to take a nap on a Saturday afternoon. Also, the included breakfast left A LOT to be desired. Egg white sandwiches on hard, stale croissants. Luke-warm French toast. Stale bagels. Not too appetizing.
It was clean and spacious... n/a\
Beautiful room with a couch! Bed was so comfortable that we slept in and missed breakfast. Excellant shower pressure! Wish breakfast ran later than 9am. No microwave in the room. Shower room with toilet was a bit tight getting in and out. Not very many TV channels and TV kept shutting off by itself after about an hour and half.
Loved the clean and spacious room. Bathroom was immaculate! Staff was friendly and very helpful too. Perfect getaway with my daughter. It can be tought to please an 18 year old girl but my daughter loved the Hyatt. The 2 of walki Misquamicut beach every winter and then spend the night at the Hyatt. Already looking forward to next year! Nothing. All was great!
Decent room Be careful using debit cards if you already paid online. I got charged 2 other times
Staff was very friendly and attentive. Elevator was fair from room. Next time I would ask for a first floor room for my dad.
All friendly, helpful.
Further than I thought from Foxwoods
The continental breakfast was incredible
Clean and comfort
PARTY IN ROOM U[UPSTAIRS BOTH NIGHTS NOTHING DONE ABOUT IT WHEN WE CALLED FRONT DESK
We are buying a house in the area and spending a lot of time in hotels. As the summer starts all the hotels in Mystic start to jack their prices to unbelievable levels ($300+ a night for a Hampton Inn??). As all we needed was a bed for the night and a warm shower we decided to save our money and try the Quality Inn. That was a good decision as its perfectly OK - clean, convenient location, affordable. Bead was comfortable and bathroom was clean with decent water pressure. We were on the ground floor and there was quite a bit of noise on Saturday night - the sound insulation is not great. Sheets are washed in fairly harsh chemicals, so a little rough on the skin. Overall, though, good value for the money and staff are very friendly and helpful
Close enough to beach without breaking bank... Both CT and RI beaches... Beds were comfortable... Restraunts in area were good... Last night they ran out of towels and we were given one wash cloth and bath mats for hand towels...
Good breakfast, friendly staff, convenient location to casinos and RI beaches
view was nice, comfortable, clean, free wireless, but there seemed to be a limit on number of devices? we ordered room service and it was late....not sure the eggs were eggs either, suspected they were egg substitute or eggs in a carton or some such thing. more creamers needed for coffee....television sounds travelled from neighboring rooms....would have preferred an included continental breakfast in the dining area.
Nice quiet hotel. Near the casinos but not too near!
They had absolutely no record of my reservation booked through your website. i got nervous, they had also never heard of you, but the staff called your company phone number (England! i was surprised) and they were of course not open (7pm est) They did however find us a room and upgraded us to a suite w/jacuzzi at the rate listed on my copy of the reservation i printed off the computer. I was
The desk staff were very courteous and accomodating. The wait staff in the restaurant and bar were superb. The room was lovely. No view from room windows. Byop. Bring Your Own Pillows. The pillows provided were horrible; no support at all.
Staff was super awesome
Mariah checked us in and I was blown away by the customer service she provided. She had an extra room available so she upgraded us, provided us with a few toiletries that we forgot instead if having to buy them in the store, and gave us free Buffett breakfast vouchers. She called the restaurant personally to book our dinner reservation (which we could have done ourselves but it was amazing how she just jumped in with "I'll call for you no problem") every time we passed the counter she greeted us by name and the most impressive part was when she called our room around 6 to see if we needed anything else before she headed out for the evening. I was just floored by her service and how genuine she was. I will recommend this hotel to everyone I know and will for sure be back again. Nothing.
We looked forwarded to a nice meal on New's Years Eve and they had a terrible menu. We (8) had agreed on the Kobe steak and they did not have it on the menu. The 3 selections were not normal meals. After complaining we had to leave because of the lack of care by the restaurant bar managers attitude. As a traveler who frequents the Hilton chain it reinforces my decision to stay with the Hilton chain.
Clean, large, and comfortable rooms.
love the proximity to casinos, also the town to various restaurants is a short 5 minute walk.
The nan who made the omletes Sunday morning was the friendliest and the hotel should be honored to have him work there!
Comfort of room with fridge and microwave. Free HBO Not much left at breakfast if you came down after 9. And all the newspapers were gone both mornings.
Staff were nice and helpful There was construction going on and I was not aware of it when I booked ... I wish Expedia would have told me that. Don't pay for the faster wireless it was not worth it.
For the price my wife and I really enjoyed the rooms and the breakfast. It was a short drive to the casino which we didn't mind at all too We're not picky. Everything was just fine
Hotel staff was very friendly. Room was clean and comfortable. Carpets were a little outdated but still very clean. Location was perfect, near shops and restaurants
We were at home.staff was wonderful.we were treated just like family.Hotel was in a perfect location.Our room was very nice. No.everything was perfect.
Location and staff excellent. Breakfast also very goodsq No
The location in old mystic was awesome
Nice room layout, pet friendly, convenient to interstate, good breakfast. Location to town and attractions was not as depicted by site location at booking. Carpeting had sticky spots and smelled of dirty gym clothes. Poor soundproofing compared to other hotels we've stayed at, especially on this trip.
The complimentary breakfast was extensive and the staff was diligent in keeping all of the offerings replenished. The suite was large and very comfortable. We would stay again in the future
DVD players was available for no additional charge. Breakfast and light evening meal were also included in price.
Clean and spacious rooms.
Very clean, comfortable, and the hardwood is nice! Comfortable bed Good space for a two bedroom Recommend to others!
Clean, quiet, basic accommodations
If this had been $60 a night I may not have had issue with it - but the worn quality of the rooms, filthy old tiles on the shower floor and overall plainness in particular make this place tremendously overpriced at $100+. Terribly disappointed in our stay. The place reeked of some chemical cleaner that must be used. The aforementioned tiles in the bathroom - you need to regrout or replace them, it's just terrible.
Other then the bathroom having rust stains in the tub, and the smell of smoke when we first walked in,it was clean. I thought the bed was not that comfortable, my husband didn't seem to mind it.
convenient location and worth the price...not a family type hotel since there's no pool, game room, microwave, fridge (in our room at least) but i went with my wife and it was all we needed. i would stay again. In fact we ended up booking a room later the day we check out because we stayed a little later than expected. it's a bedroom. instead of having micro fridge and microwave in all rooms they charge more for rooms with them...however there were none of those rooms available. they should maybe just get some. There nothing above an okay bed.(i would not say it was uncomfortable) shower and tv.
Not much Uncomfortable bed and tiny pillows, noisy drunks downstairs
Nothing Room was broken down. Had an odor. Bed was so old and uncomfortable, springs were coming through. Only stayed because the room was paid in advance. Room was nothing like the picture on the website, that might have been taken 15 years ago. Never again.
They were very friendly, nobody was rude. They had a sign offering free toiletries if you forgot something and when we called because we did forget a toothbrush they accommodated us happily. Room was clean and comfy. No fridge in the room. I was prepared for this as I always travel with a cooler and they did have an ice machine.
Quiet and in a convenient location. Every surface except the bed linens in this non-smoking room smelled of cigarette smoke. The smell is still on our clothes and bags a day later despite spraying with air freshener. It seems like the room was just changed from a smoking room to non-smoking, or that none of the previous guests paid attention to the "No Smoking" signs posted on every door. Pity.
The beds were very comfortable and the staff was very helpful
Loved the easy access to everything in Mystic. Room was way too hot. Coud not shut the heating unit off.
The room was very large. We had a fridge and microwave, both of which worked well. Easy checkout from the room. Walls too thin. I could hear every word my neighbors said. Whirlpool was a disappointment. Jets in unusual places.
Please write at least 15 words
Rooms were clean and very close to attractions. Nosie if you kept dehumidifier running.
Rooms on the road side are noisy. Too close to the highway.No breakfast available.
I requested a quite room when checking in, and was told the inn is full, and there is no room choice. When we entered the room, it had a loud buzzing sound from some machines. I called the front desk, and was told again that no other rooms are available. I then asked to speak to the manager, and suddenly another room became free, which was much quieter. They could have avoided the aggravation right from the beginning by honoring my request at check in.
Stayed 3 nights. Room never cleaned. Commode broke first night - never fixed! And NO elevator ... Not told before booked into 2nd floor room. No one to help with heavy luggage.
The staff was super friendly. Michael was a charmer. They gave me a handicap room tho I am not. So I missed having a bath! They also were painting the exterior so my windows were covered over for a day or so.And the place STILL has a stale smoke smell. Breakfast was really poor. too basic.
Staff was great and very attentive to our needs Hallway our room was in smelled like marijuana when we checked in. Room did not have smoke detector. Facilities could really use updating. Room was great but hallways and other facilities seemed out of date and a little run down
My boyfriend and I planned this trip last minute for a late weekend get-a-way to celebrate Valentine's day. Needless to say, if it weren't a last minute decision, we probably would've went with a different hotel... To start off, we entered the hotel room wanting to adjust the temperature as it was too cold. My boyfriend walked over to the heater and had to literally climb underneath it to rewire in order for it to be used. Second, there wasn't a shower vent in the bathroom and it became very foggy after taking just a quick shower. Third, the bathtub was completely clogged and backed up after having the water on for two minutes. The bathtub mat was even disgusting. Fourth, the bed and the pillows weren't very comfortable...bed was springy and both my boyfriend and I woke up with very stiff backs and necks. Fifth, my boyfriend left our hotel room to go get some ice for water. He passed another room and heard a couple having such violent and loud sex. Complete turn-off. On the hotel's website, they display a picture of the pool and in the corner of the picture, you can start to see a little bit of a jacuzzi...don't let it fool you! We arrived at the hotel STOKED to use their jacuzzi and pool...we were extremely disappointed to see the jacuzzi GONE and replaced with TILE FLOOR. The spa sign and spa timer were still visible on the wall...Last but not least, all of the rooms to the hotel are accessible only by your hotel key (so they say), however, my boyfriend and I noticed that we had to slam the door behind us to make sure it closed tightly and securely...therefore, anyone could've been coming through those doors.
We had a large party going back and forth to the casino. The shuttle transported all of us there and back without any issues and even made an extra trip.
The room was comfortable. WiFi access was strong and relatively fast (although it was labeled as "Holiday Inn" even though there is no Holiday Inn nearby). Convenient to an Outback Steakhouse on the property. Bathroom was clean, modern, functional, no extras. Bed was very comfortable and no room noise. This was an utterly standard hotel room, a commodity that offered no more or no less than what a reasonable person would want for an overnight stay. Hotel has a strange two-story layout that seems to be collection of buildings added at different times. No elevator to upper story, either in main building or the annex in which we stayed. The main entrance is from the north Frontage Road, but no signage to take you to the front lobby (and you have to go around the back of the Outback--ironically). There is another drive that leads to the front, but it is barely marked from the street. My spouse was a little freaked out that the room door (622) showed a LOT of daylight around edges. The door did appear to be secure, but would let in a lot of smoke in the case of a corridor fire. Air conditioner was controlled by a wall thermostat, which should have been a good thing. The thermostat had a motion sensor, but the motion sensor did not appear to be working. Room got very warm during night, even when one or other of us got up and moved around. A/C only came on when temperature setting was changed on the panel.
Location easy to get to and convenient to coast Guard academy which we were visiting. Beds uncomfortable, breakfast poor, not even worth eating. Noisy at night. Easy to hear people outdoors, in hallways, and cars in parking lot. Wouldn't stay there again.