Hampton Inn Virginia Beach-Oceanfront South

Positiv: It was oceanfront. The breakfast was excellent, a lot of of variety of food

Negativ: When I made the reservation I request the extra bed, it was not available , after several phone calls asking for it, they brought it late at night. They cleaned the room but not towels, I took a shower and I used a small towel, after a lot of phone calls to the front desk they brought them, very desappointed .

Dirty and is dying for a update!!!!

Positiv: What're front

Negativ: It was really dirty and dusty. It needs a update or at least a really deep clean. It doesn't represent the other Hampton inn that I have stayed in the past. Disappointed

Negativ: They could not find my reservation. When they finally did, I was told ,and was made to feel, I could not make any requests , because I had booked 3rd party, not directly thru the hotel. .my only request was a room on a high floor. I waited for rooms to be ready. I called several times as I walked around. They told me they had a room ready on the 2nd floor. I reminded they of my only request. Finally at 4:30pm.I went to the hotel and the rooms were ready.she gave us a room on the 2nd floor. I politely reminded her of my request. I was afraid to upset any one at the front desk, At this point. I was given a room on the 4th floor. When we opened the door. The room had towels on the floor. Beds were not made.the room obviously had not been clean. The maintenance man was walking by and was kind enough to tell us he was sorry for the inconvenience and told us not to go back to the front desk. He would take care of it for us.we arrived at 7:30 am that morning. We were going to enjoy the day and be stress free . We never imagined getting a room was going to be an issue and further more told several times we booked 3rd party .Regardless of how we booked. We payed for our stay. My husband serves his country as a United States Marine and I am a Nurse..