Flug 3h Verspätung bereits 15 min nach dem check-in. Neue Crew freundlich und alle Gaeste wolten einfch schnell nach hause, somit zuegiges boarding.
Die neue Boardverpflegung von Swiss Economy ist echt hervorragend: frisch, geschmackvoll, schön präsentiert und erst noch sehr preiswert.
Positiv: "Bei diesem knappen Abstand zwischen den Sitzen sollte man die Lehnen nicht bewegen können."
Negativ: "Vepflegung: käsesändwich nicht sehr angenehm"
Positiv: "The crew was amazingly efficient serving food and drink. In the recline position the seat bottom extended which was far more comfortable than simply reclining."
Negativ: "The food was mediocre and the selection of movies was very limited."
Negativ: "horrible dry croissant for breakfast"
Positiv: "Captain was great !"
Positiv: "Crew was particularly lively and friendly. The chocolates were awesome"
Negativ: "No entertainment throughout"
Positiv: "Sauberkeit.Gut Informiert"
Negativ: "Das Verpflegung"
Positiv: "We flew Business Class. The crew was professional and attentive. The food was definitely a nice cut above."
Negativ: "Nothing that I can offer. If I needed to make another trip anywhere ANZ flies, they would be my first choice every time."
Negativ: "Nothing. The best airline I've flown across the board."
Negativ: "Coffee on 50 min flight would be appreciated. Flight was delayed."
Positiv: "Bequeme Sitze mit genug Beinfreiheit"
Positiv: "Crew was very courteous and helpful"
Negativ: "More leg room"
Positiv: "Leg room always an issue. Crew really great."
Negativ: "Gluten free option"
Positiv: "The flight was ok, nothing special."
Negativ: "The landing was a little rough, we took a bit of turbulence and it was not pleasant."
Positiv: "Die Besatzung auf diesem Flug war ausserordentlich. Sehr nett und aufmerksam."
Positiv: "Leider ziemlich unfreundlich, ungewöhnlich für Swiss"
Positiv: "Freundlich, Stiz ist angenehm"
Negativ: "Verspätung, Informationen beim Boarding"
Positiv: "Die Crew war sehr aufmerksam. Die Sitze sehr bequem"
Negativ: "Schlechte Benfreiheit. Insgesamt sehr eng in dem aus gebuchten Flugzeug"
Negativ: "service was least friendly at this part of my flight"
Positiv: "Freundlich, pünktlich, gute Getränkeauswahl und Snack"
Positiv: "The pilot had to land with rough wind, he did a good job and the peace of chocolat we always get leaving the plane."
Negativ: "Swiss was delayed for in total 1 hour (start incl. landing), the sandwiches with Swiss are terrible in general, nothing extra to drink or eat although the delay and time of flight made it impossible to have dinner."
Positiv: "We have been flying Swiss for years and they are the most reliable and best organized airline, we have ever experienced."
Negativ: "I didn't notice that I had booked some sort of new economy light category where checked baggage is no longer included and to check baggage when booked into this class cost $60 per bag per flight. So overall on the trip I paid $240 extra for luggage alone."
Positiv: "Es gab sogar Verpflegung trotz des kurzen Flugs Schneller Start und Landung"
Positiv: "Die lockere, freundliche Art des Personals. Trotz günstigem Tarif erhielt jeder ein kleines Sandwich...vielleicht aufgrund der 45 Minuten Verspätung, was ja nun einfach passieren kann."
Positiv: "The flight waited for us as transit after delay of the firs flight from Munich"
Negativ: "1. the food was a disaster. 2. The noise on the flight from a group of passengers was terrible, no way to sleep or rest. 3. The staff did not try to calm the people the steward laugh me when I complained.."
Positiv: "Sehr nettes Personal"
Negativ: "20 Minuten Verspätung, wie fast immer ab Tegel..."
Positiv: "Flight was delayed which caused us to change our flight from United to Lufthansa. Like Lufthansa much better."
Negativ: "Flight was delayed. Had to get a different flight because we would miss the next flight."
Positiv: "All of them are friendly...good service with snacks not like others airline to travel no snacks and drink but Swiss they have a snacks"
Positiv: "Es war alles im grünen Bereich, wenn man einmal vom allgegenwärtigen Sound von gefühlt 100 übermüdeten Kleinkinder und Babies absieht. Die Sandwiches schmecken gut und die Biberli auch. Eine gute Verpflegung für einen solch kurzen Flug."
Negativ: "Schade, dass der Flug so spät ist. Ich sags jetzt trotzdem, auch wenn laut Watson nun alle Flugbegleiter/innen mit den Augen rollen werden: Ich vermisse den Tomatensaft. Er befriedigt mein Bedürfnis, ein Glas in der Hand zu halten und gleichzeitig etwas salziges zu mir nehmen zu können."
Positiv: "On time, friendly and incredibly efficient. Runs just like trains, just at a higher elevation!"
Negativ: "For the home of Emmentaler I expected a bit more taste from the cheese sandwich."
Positiv: "Crew was great. Ice cream was fun. Swiss chocolate was a nice surprise!"
Negativ: "Short flight with no entertainment, no means to charge devices."
Negativ: "first baggage should be free.....as people travel with 15-20kg hand luggage"
Positiv: "Crew war trotzdem bemüht"
Negativ: "Getränke vorab fürs lange warten wären gut gewesen. Die Hitze im Flugzeug war unerträglich, die letzten 20 min. wurde es dann doch noch besser."
Positiv: "Flugpersonnal aufmerksam und nett Essen sehr gut"
Negativ: "Schwierigkeiten zum Schlafen aber normal."
Negativ: "Duty free---The plane was not able to take credit cards because machines not working and that was the same problem on flight ZRH to BCN. The power adaptor I wished to purchase was not available nor was a 2nd umbrella. Page 90-91 of your Duty Free Magazine."
Positiv: "Service und Verpflegung an Board"
Negativ: "Der verspätete Abflug welcher sich auf 1.5 Std verzögert hat."
Negativ: "That it wasn’t a flight to Denver"
Positiv: "The view out the window."
Negativ: "Delayed, no leg room. No refeshments."
Positiv: "Hilfsbereitschaft und Freundlichkeit des Personals. Das Essen war sehr gut!"
Negativ: "Kayak sold me a “lite” ticket on Swiss, but never mentioned that it didn’t include baggage. Even though Swiss is Star Alliance they didng count my Star Alliance Gold status for free bags and didn’t offer an upgrade. Zurich was incredibly hot and the airport didn’t have air conditoning anywhere. The boarding was worse than Ryan Air. The plane was okd and super uncomfortable. staff was rude and not at all helpful. Swiss is definitely a budget air line!!!!"
Positiv: "All of the flight crew was personable and ready to accommodate any need we might have. Before we could ever get hungry, the staff was coming down the aisle with another serving of pretty good food!"
Negativ: "We did have to wait on the plane for an hour after boarding, but I believe that was mostly due to wind."
Positiv: "Good food"
Negativ: "Economy seats in business. Also baby strollers took ages to come out at Heathrow, should have come to the door, but instead came at baggage claim about half an hour after our baggage, so pretty poor service in that aspect"
Positiv: "Great service."
Positiv: "Chocolate is a nice touch. Snacks (sandwich) was actually good."
Negativ: "Seating upholstery needs to be replaced. Faux leather upholstery has cracks. The seat next to mine kept coming off."
Positiv: "Our flight on Swiss was excellent. On time, courteous crew, and loved the morning Croisant and the chocolate. As my wife and I are both retired flight attendants with TWA and American, we tend to notice customer service at all levels of an airline’s operation. Both our flight out of LHR to GVA and our return were smooth as can be. Nice job, Swiss!"
Negativ: "Better boarding and entertainment"
Positiv: "The aircraft was barely half full."
Negativ: "Delay due to fog at LHR, but this is not the fault of the airline"
Negativ: "Verspätetes Boarding früher ansagen."
Positiv: "Nothing. I missed my original connection because the flight from Budapest was late and I was put in a cramped middle seat while there were seats open in First Class. I should have been upgraded"
Negativ: "Upgrade passengers that you make late."
Negativ: "Security in Frankfurt - long lines"
Positiv: "Flight departed on time. Crew were friendly and efficient"
Negativ: "Boarding seem to be chaotic, no boarding by group or seat number."
Negativ: "Will never use Lufthansa again"
Positiv: "As previously stated hated having to go through security again"
Positiv: "The crew was friendly. The seating was ok but dirty floors"
Positiv: "Everything except delay"
Positiv: "The airplane crew were very reassuring"
Negativ: "Gate was changed 3 times and flight was delayed 2 times too!"
Positiv: "Comfortable seats"
Negativ: "Meals and entertainment"
Positiv: "Free drinks"
Negativ: "Plane land on time"
Positiv: "It was not immediately apparent that boarding was in a completely different terminal which was accessible by train, so this lack of info could have cost me arriving in good time as I thought I had sufficient time. I aldo found ground staff at the customer service desk very unsympathetic and unhelpful when I asked for assistance on grounds of ill health. They were quite condescending ."
Negativ: "Ground staff poor customer service"
Negativ: "2 Stunden Wartezeit an der Passkontrolle"
Positiv: "The airline and the flight were pretty good"
Negativ: "DONT SHOW BAGAGE INCLUDED ON A BOOKING WHEN ITS ONLY INCLUDED FOR 1 WAY! I HAD TO SHELL OUT 40 EURO TO CHECK MY BAG BECAUSE OF THIS!"
Negativ: "Statt Streichung des letzten Fluges am Freitagabend eine Durchführung des selbigen"
Positiv: "Guter Flug"
Negativ: "Aus einem unbekannten Grund kam die Crew verspätet, daraus wurde eine halbe Stunde später gestartet."
Positiv: "Freundliche Crew, auch schon am Boden"
Positiv: "Tolle Besatzung und zuvorkommender Service. Gute Programmauswahl"
Negativ: "- Flugzeug brummte so dermaßen, dass es nicht möglich war zu schlafen. Ich stieg mit höllischen Kopf und Nackenschmerzen aus. Ich weiß nicht, warum der Sitz so am vibrieren war. - FLugzeug war etwas älter - Software und System waren recht langsam. Touchfunktion leicht fehlerhaft."
Negativ: "wasserflaschen und cola bûchsen"
Negativ: "Internetverbindung war vergleichsweise langsam"
Positiv: "Friendly crew, great food, comfy seats"
Negativ: "Der Flug hätte nicht storniert werden sollen."
Positiv: "The flight was adequate."
Negativ: "Sandwich was extremely unappetising and there were no hot drinks. The worst thing was that in transiting from the SAA flight to the Lufthansa flight we were obliged to go through security which seems unnecessary. The security staff were awful. Bullying, rude and totally unsympathetic to the fact that having brought water from the first plane to the second plane we had to either drink it or throw it away. One guy in particular, a tall greying man evoked the worst stereotypes of brutal secret policemen. Perhaps he formerly worked for Stasi or he was having testosterone problems. Totally unacceptable behaviour."
Positiv: "die crew"
Negativ: "platz,bestelltes veganes essen nicht bekommen ! , beinfreiheit , qualitaet des essens !"
Negativ: "2,5 std. Verspätung; kein Bodenpersonal am Flughafen in Berlin. Keine bzw. überfüllte Busse auf dem Weg in die Stadt."
Negativ: "1hr 20 minutes late"
Positiv: "Sonst ok"
Negativ: "15 min Verspätung"
Positiv: "great over all experiance. Don't let the other negative reviews put you off"
Positiv: "The Lufthansa app provides updates on plane status and gate number, etc."
Negativ: "I din't like the fact that Lufhtansa company uses double standards for the countries where they have their flights. From USA, San Jose, Ca, to Frankfurt, Germany everything was good (flight on 08/31/2018 - 09/01/2018). They have been very profesional, beganing wih the boarding time untill the arrival in Frankfurt. The flight to Romania was a different story. They haven't been very professional at all. The flight had a delay and nobody said a word. It was just a clerck there who didn't tell to the Lufthansa passengers for a while anything about our delay. So, finally, he said after 15-20 minutes that our fligt will be later, 20 minutes, than the scheduled time on our tickets. They seemed do not care too much about the Romanian passengers."
Positiv: "Personal freundlich und aufmerksam. Flug pünktlich."
Positiv: "Angenehmes Personal. Abwicklung wie gewohnt."
Negativ: "Der vorausgehende Flug war verspätet lautes Rauschen in der Kabine offenbar durch Hilfsaggregat."
Negativ: "Das Essen war ok."
Positiv: "Kind wurde von Flugbegleiterinen unterhalten, gut verpflegt Flugpersonal war sehr freundlich, sehr aufmerksam, besser geht kaum"
Negativ: "Look like everybody to not know what they want to do"
Negativ: "We missed our flight because of schengen visa as we booked our flight through your app you also didn't help us about schengen visa that we' need"
Negativ: "Delay and food was bad"
Positiv: "Sehr pünktlich, sauber, freundliches Personal."
Positiv: "I especially like the comfortable seats with plenty of legroom. The flight was on time - perfect!"
Positiv: "Ordentliche Platzverhältnisse auch in der Economy Class."
Negativ: "Das Boarding lief total chaotisch ab, erst wurden wir zu Fuß über den halben Flughafen geleitet, am Gate mussten wir lange auf einen Bus warten und dieser fuhr dann wiederum über den halben Flughafen zurück bis ganz ans Ende wo das Flugzeug stand. Im Flugzeug war es bereits sehr voll, so dass wir nicht unbedingt freundlich darauf aufmerksam gemacht wurden, dass wir eventuell nicht unser gesamtes Handgepäck mitnehmen können. Schließlich fand sich doch noch ein Platz in den Staufächern der Business Class, mit dem Hinweis, da hätten wir aber nochmal Glück gehabt."
Positiv: "The crew was wonderful and this is consistent with my previous experiences with Lufthansa. The salami sandwich provided was actually very good."
Negativ: "The slimline seats were not very comfortable. I would hesitate to fly Lufthansa's narrow bodies for flights greater than 2 hours."
Positiv: "It is so nice to flight on board a plane were the staff knows what to do."
Positiv: "Das Personal war OK."
Negativ: "Da sich der Abflug kurzfristig von 7:00 Uhr auf 9:00 verzögerte fand ich dann doch etwas zu lang die Wartezeit."
Negativ: "Absolutely perfect."
Weg mit der Maskenpflicht! Sonst alles gut.
Die Maskenpflicht könnte man aufheben! Ansonsten alles gut.
Dienstleistung wurde nicht geliefert wie gebucht und ich musste trotzdem Stornierungskosten übernehmen. Nie wieder.
Mehr MNS Kontrollen während des Fluges, einige Fluggäste haben Maske nicht korrekt getragen Getränke Service inkludieren. Erwarte ich mir bei einer Premium Airline
This was a rough one. The flight itself was fine, and it was nice to have a little Austrian culture on the way to the US. Check-in with Lufthansa at the Munich airport was very unsatisfying - even worse than checking in to a US domestic flight. Long lines, rude service - the first time in my life that I've had an airport check-in person proactively criticize me. And on top of that, they lost my luggage between Vienna and Newark. I waited at the baggage claim area until all the bags were off, and only at the very end did I discover my bags weren't there. By then it was too late to make my connecting domestic flight, even though I had a nearly two hour layover in Newark. A storm was blowing across the northeast, and the lines to change to a new flight were 50 people long. I ended up spending the night (on my own nickel) at an airport hotel and continuing my flight the next day. Even with an 18 hour delay they still hadn't found a way for my luggage to catch up to me. Overall, a pretty lousy experience.
keine warmen Getränke, Wasser oder Bier nur zum Kauf
Negativ: "lastminute.com was completely unhelpful in assisting with any changes to my itinerary. They repeatedly provided me with incorrect information that sent me on a wild goose chase."
Positiv: "Schöner kleiner Flieger"
Positiv: "Austrian... einfach sehr pünktlich!"
Negativ: "Boarding tool a long time and late take off"
Positiv: "Stewards dis perfect job"
Positiv: "Everything about the United Airlines portion of the trip was terrific: lots of food & drinks; good entertainment system; good seats even in economy. United really stepped up their game."
Negativ: "The seats on the Austria Airlines portion of the trip were very close together & very minimally structured (little padding, depth etc.)"
Positiv: "In flight crew worked hard"
Negativ: "No lines for boarding - it was a mess And randomly we were asked to check in our bags though Austrian crew had earlier tagged them for carry on"
Positiv: "The hotel was nice although I was unable to sleep due to the delays all around concerning my connecting flight. I am thoroughly upset because I contacted the airlines 3 times in May to express my concern with the 30mins layover. And to no avail. My worst concerns are being played out now. It appears that their isn’t any concern from the airlines about this catastrophe impacting so many people. Shame on you."
Negativ: "The connecting flight departed before the first flight landed. Then I was given the wrong information of gate departure by airport personnel. After running like crazy to find this gate for departure, the plane had already departed before we even landed. There wasn’t anyone around to help, and finally I found an airport worker who gave me the same incorrect information. She was as perplexed as was I. Finally, she directed me to the information booth where I was booked in a flight the next day. The food voucher was insufficient to cover dinner, i had to pay out of my pocket but I was frugal given the financial situation. The taxi service personnel were rude and it took a long time to taxi me to the hotel where I am unable to sleep because I have an early morning g departure. All in all, between the airport delays getting me to the hotel, lack of proper food and treatment by personnel, I am exhausted and lost sleep in the process."
Negativ: "Leider nicht pünktlich"
Positiv: "Tolle Crew"
Negativ: "Abgeranztes Propellerflugzeug"
Negativ: "Sitzabstand und die Klimaanlage an den Füßen nicht so kalt stellen."
Negativ: "Verspätung war unschön."
Positiv: "Alles bestens gewesen. War wirklich positiv überrascht."
Negativ: "Fällt mir nichts ein"
Positiv: "Friendly crew"
Negativ: "Boarding was a little off because we had to wait longer than expected for bused to bring us to plane . They should have Waited until buses arrived and then had passengers go through the gates so everyone could remain seated at the gate and not wait 20 minutes while standing."
Positiv: "Great to be able to check in bags at the CAT railway station in the morning. Cabin crew were excellent- very friendly and helpful and did two drinks services. Austrian’s cabin crew sets them apart on European routes."
Positiv: "Wifi onboard"
Negativ: "Wifi über paypal buchbar, aber Paypal verlangte SMS authentifizierung, was während des Fluges logischerweise nicht ging."
Negativ: "Personal am Gate überfordert und extrem langsam. Alles verspätet: Informationen, Boarding, Abflug, Ankunft, Aussteigen - wie bei Austrian "normal". Daher fliege ich mit Austrian nur dann, wenn es nicht anders geht."
Negativ: "Pünktlich abfliegen, schnelle Gepäckabwicklung, wenigstens noch eine salzige Alternative zu süß"
Negativ: "Inside the plane everything was great and the floght atendants were very nice, however in check in I was teated very poorly"
Positiv: "Catering in business toll"
Negativ: "Verspätung. Leider jede Woche mittlerweile"
Negativ: "Gepäck könnte nicht an Zielort durchgecheckt werden Durchgeführt von Eurowings"
Negativ: "Keine Info über Verspätung Gepäck könnte nicht an Zielort durchgecheckt werden Durchgeführt von TAP"
Positiv: "Pünktlichkeit, Freundlichkeit des Personals am Check-In und an Board."
Positiv: "nicht viel"
Negativ: "laut , eng , klein , unpünktlich"
Positiv: "Nettes Bodenpersonal"
Negativ: "70 Minuten Verspätung auf einem 40 Minuten Flug Nicht mal die Auswahl zwischen süß und salzigem Snack"
Positiv: "Everything from boarding, service on board, disembarking--- easy and efficient--polite and friendly"
Positiv: "Fligth attemdance atention"
Negativ: "Delay in the departure (40 min)"
Negativ: "Eine alte AB Maschine mit geringem Sitzabstand. Unkomfortabel. Snacks sollten häufiger gewechselt werden. Verspätung."
Positiv: "Das Flugzeug war sehr angenehm, vermutlich noch relativ neu. Das Entertainment-System fiel dadurch positiv auf, dass es funktionierte, viele praktische Auswahlmöglichkeiten. Vglw. gutes Essen, welches den Europäern auch freundlich serviert wurde."
Negativ: "Offenbar war ein Teil des Personals nicht ganz frei von Vorurteilen ggü. Asiaten. Die unterschiedliche Behandlung fiel bei einigen Gelegenheiten auf. Leider war das ansonsten angenehme Flugzeug sehr eng und voll besetzt."
Positiv: "The crew was helpful with tips for Vienna"
Negativ: "Maschine ist 40 Minuten zu spät nach Berlin gekommen, in Summe 100 Minuten Verspätung, das Bodenpersonal war dann zu wenig um mit der Verspätung halbwegs umgehen zu können."
Positiv: "Dass es nur eine Stunde Verspätung war"
Negativ: "Dass Swiss gebucht wurde und Austria ihn durchführte, dass die Anschlussverbindungen nicht geklappt hat"
Positiv: "I get Airpoints with the flight, crew were lovely."
Negativ: "Flight was overbooked, so a few delays (as they were asking if anyone would layover to release a seat) and they were being very strict on the one bag per traveller, but that’s fair enough considering it was busy."
Positiv: "Der Flug ist pünktlich gestartet. Die Maschine machte einen ausgesprochen sauberen Eindruck. Das Flugpersonal war sehr freundlich."
Positiv: "Flight attendants were friendly, courteous and helpful"
Negativ: "Always an issue getting in/out of planes at Frankfurt. It takes a long, crowded bus ride to the terminal."
Positiv: "We had a very tight connection but there was no problem. With only 30 minutes between arrival and departure our checked bags still made the flight."
Negativ: "Poor announcements"
Positiv: "Mehr oder weniger pünktlicher Abflug und Ankunft, der Flug kurzweilig und aufmerksames Mitarbeiter."
Negativ: "Etwas mühsames Boarding, aber auch das war kein wirkliches Problem"
Negativ: "THey denied me and I lost all tickets including back trips as well. Nobody helped me to change tickets, they just care about money and reselling my tickets to other passengers."
Ich wurde ungefragt umgebucht, hab meinen gebuchten Flug davon fliegen sehen, obwohl ich beim Boarding stand. Dort wurde mir nämlich gesagt ich sei jetzt in einem späteren Flieger und der wurde dann gecancelt. Bin in London gestrandet.
Insgesamt war der Flug ok, nach dem Desaster davor mit verpasstem Anschlussflug und den lautstarken Mitreisenden, wo niemand etwas unternahm von der Crew. Insgesamt hatten wir ca. 15 min. Verspätung.
Die neue Business Class von BA ist sehr gut!
Positiv: "nette Crew"
Negativ: "sehr eng"
Negativ: "Organisierte Wege zum Gate und Überblicke darüber"
Positiv: "Freundliches Personal, sauber und modern wirkende Flugzeuge, pünktlich. Bordverpflegung nur gegen Bezahlung, aber sehr fair bepreist."
Positiv: "Eine brandneue Maschine, sehr komfortabele Sitze, guter Service in der C"
Positiv: "Die Crew war nett."
Negativ: "Vielleicht etwas mehr Platz."
Positiv: "The crew were outstanding - providing an excellent service, above and beyond what I expected. The First Office provided 5 updates during the 2.5 hour flight which were colourful and informative (ie not just blah blah announcements but a valued and interesting announcements) and the Cabin Service Manager was personalable and friendly. At the end of her flight she publicly thanked her staff for a good days work which I thought was very nice of her to acknowledge her staff like that. All round - a great flight made very easy with brilliant staff."
Negativ: "There was nothing that could be better - it was 110% perfect already"
Negativ: "Super, alles pünktlich!"
Positiv: "Schönes Flugzeug"
Negativ: "Einchecken sehr kompliziert"
Positiv: "Ja die Crew war nett. Sitze waren bequem, aber zu Eng."
Negativ: "Check-In in London war Unübersichtlich. Man muß Gepäck selbst einchecken. Dann muß man schauen wo ist der Zoll. Dies war in Düsseldorf viel besser."
Positiv: "Wie haben geschlafen"
Negativ: "Das Bett in der Business ist etwas kurz"
Negativ: "Sandwiches alle ausverkauft, musste auf teures Tapas ausweichen. Anstelle eines Tomatensafts wurde ein teurerer Kaffee abgerechnet. Nach Reklamation würde es korrigiert."
Positiv: "Guter Service und kompetente Crew"
Negativ: "Probleme beim Boarding mit meinem Online Ticket. Die Dame am Schalter war sehr gestresst und hat mir daraufhin einfach einen anderen Sitz zugeteilt. Sehr verwirrend!"
Positiv: "Freundliches Personal"
Negativ: "Kafee war eine Brühe"
Negativ: "Der zugewiesene Platz in der vorletzten Reihe war sehr eng (geringer Abstand)"
Positiv: "M&S food on board"
Negativ: "Frühzeitig kontrollieren betreffend Handgepäck vor boarding"
Positiv: "er kam an"
Negativ: "Nur wenige Filme in Deutsch. schmutzige Kabine. Auf meinem Sitz unter Lehne war noch eine Porzellantasse. Also selbst auf der Heimatstation wird nicht saubergemacht."
Positiv: "2 Stunden Folter in überfüllter Sardinenbüchse mit Gepäck unterm Vordersitz Pünktlich."
Negativ: "2 Stunden Folter in überfüllter Sardinenbüchse mit Gepäck unterm Vordersitz - noch nicht einmal ein Glas Wasser gibt es mehr umsonst!"
Positiv: "The seat was comfortable when it came leg room"
Positiv: "der Flug hatte 25 Minuten Verspätung, da verspätete Starterlaubnis, sonst war alles bestens"
Positiv: "Good service, boarded quick and landed early"
Positiv: "Gute Unterstützung bei Problemen mit Online-Check-In; sehr genaue Gepäckkontrolle ist absolut in Ordnung; keine Verspätung; freundliches Bordpersonal; Preise für Bordverpflegung günstig - bei diesen günstigern Ticketpreisen ist die seperate Verrechnung absolut gerechtfertigt; werde daher trotz Probleme beim Hinflug wieder mit BA fliegen"
Positiv: "The plane got from a to b safely"
Negativ: "The food was dreadful. Both the gluten free and regular meals. Tasteless and unimaginative. Very dodgy landing. The time of arrival given by the airline prior to flying did not take into account the fact that the clocks went back. So our pickup was delayed. Not good at 4 am"
Positiv: "Das Flugzeug hatte in Hamburg 2Stunden Verspätung. Wetter: London ruhig Gutscheine: Ja Durchsagen: nicht oder sehr schlecht zu verstehen. Ausstieg aus der Maschine: 30 Min. warten !"
Negativ: "Getränke an Bord: kostenpflichtig zu Flughafen Preisen Warum eine Business Class für 99€ Aufpreis angeboten wird obwol es lächerlich ist, ist nicht nachzuvollziehen. Insgesamt eine miserable Leistung."
Positiv: "Entspannte Sicherheitskräfte beim Security Check, pünktliches Boarding, ruhiger Flug, sympathische Flugbegleiter und pünktliche Ankunft-alles Top!"
Positiv: "Helpful staff, very pleasant flight and even arrived early!"
Negativ: "The fact that you had to buy even water."
Positiv: "Friendly cabin crew"
Negativ: "Long delays, little communication, stuffed into a hot bus before the plane was cleaned - not allowed off the bus, no air conditioning and kids crying whilst we were trapped for a while in the bus."
Positiv: "Nettes Personal und termintreuer Flug."
Negativ: "Die Sitze waren sehr eng. Ich wurde überredet meinen Handgepäckkoffer einzuchecken und nun ist er kaputt und der Schaden wird nicht reguliert."
Positiv: "Entertainment system and staff were kind"
Negativ: "Food really wasn’t good on this leg for either evening meal or snack first thing."
Positiv: "Arrived ahead of the schedule"
Negativ: "Not even a free bottle od water included in price of the flight anymore."
Positiv: "Sehr nett"
Negativ: "Gab kein Essen"
Positiv: "most pleasant flight i have had. Crew were perfect"
Positiv: "Was delayed by 45 mins but managed to turn plans round quickly and get back faster than planned"
Negativ: "Eine Katastrophe nach der anderen. Wieder Angefangen mit einer Stunde, am Ende mit 3 Stunden Verspätung. An Anfang keine Begründung (wohl miese Organisation), dann als alle schon im Flieger waren, wieder mal technische Probleme. Wartung würde sicher helfen, Fazit: 4 Flüge alle verspätet, 1 kompletter Tag verloren, ca. 2000 USD Kosten durch Notbuchungen von Hotels und neuen Anschlußflügen."
Negativ: "Und wieder Verspätung!"
Positiv: "Despite all the “delays” it actually arrived on time."
Negativ: "First it was on time (this morning t-12 hrs) Then it was delayed (delayed incoming flight) Then the plane changed and was on time Then something weird happend, departure was on time, arrival was delayed by 2 hours. Of course, officially there was no delay as departure was still on schedule - but “departure” just means everyone is boarded and plane door is shut, you could still be sitting on an empty stand on the tarmac for two+ hours. Complaints ensued. Captain rerouted plane. Back on time. Arriving at LGW is ridiculous - only 3!!!! THREE! Border nazis manning passport desk for entire south terminal, there must have been at least 700 people queueing. So that delay of 1 hour plus still occurred just within the airport. #ThisIsBrexitBritain #BrokenBritain #PeopleJustDoNothing #NothingWorks #AlexCruzIsACunt"
Negativ: "Die Sitze in der Buisness Class waren Eco Sitze."
Negativ: "The complete lack of help from BA staff after I missed my flight. No helpful suggestions at all when I asked for guidance. Just 'the flight is closed and there are no more seats left today'."
Positiv: "20 min Verspätung beim Abflug"
Negativ: "Was noch?"
Negativ: "They kicked me off the flight and I missed my husbands performance"
Positiv: "Personal war freundlich und der Pilot hat einen super Job gemacht!"
Negativ: "Wir hatten 1h Verspätung wegen eines Reifenwechsels, da konnte aber die Airline nichts dafür. Gut, dass der Pilot den Mangel entdeckt hat."
Negativ: "I understand the flight was delayed because of the thunderstorm, but even then, the boarding process was horrible, at the airport they didn't know what was going on and people could board with no logic. It's also unbelievable that with a flight with such a delay, where we were told that at the gate that there was a limited amount of food on board, whatever was available (even water) was not kindly offered, but was on sale only."
Positiv: "Nothing. Delayed. Waiting around a lot. No satisfactory explanation."
Negativ: "Delays. Poor communication. Disappointment that you can now count on BA to be worse than just about all other airlines."
announcements in english. 5 hour delay, asked twice (and so did other passengers), but no updates in any other language.
Negativ: "This really is more about the flight from paris to Bucharest: I’ve literally never experienced a worse ticketing and boarding process. Old planes, ride staff (even by remarkably curt and abrupt Romanian standards). Broken inline experience. Overall unpleasant. Seems to be flown only by Romanian families with hundreds of pounds of luggage. Like a caravan."
Negativ: "could not be delayed"
Negativ: "I missed my flight because my previous flight was delayed 2.5 hrs"
Positiv: "To be going home!"
Negativ: "Female crew taking orders then taking ages to ring drinks a d they move on to others instead of finishing what they were doing. Then you're lucky if you get given 1 sugar and no spoon lol."
Negativ: "I was not allowed to take the push chair on board even though on the inbound flight was ok to do so. I have purchased the push chair especially so I can take it on board. Disappointed."
Positiv: "The crew was well trained, kind and receptive. The pilot managed to drive through a storm and even arrive 10 minutes faster after leaving 5 minutes late."
Negativ: "Passengers traveling with pets took our reserved seats. The places for our baggages were occupied. When addressing this issue, we were told to move further ahead to empty seats. There was no meal included, and the one we purchased could not be paid by POS."
Positiv: "I canceled the flight 6 weeks ago, no refund issued."
Negativ: "I canceled the flight 6 weeks ago, no refund issued."
Positiv: "Boarding was quick and we arrived on time."
Negativ: "When getting to Bucharest we were taken by bus and didn’t have a gate."
Positiv: "Stupid survey can’t eliminate category that doesn’t ajgpply"
Negativ: "I have booked with 2 checked in baggage pieces. On check in I was told no baggage was paid and I had to pay 100€ for the baggage."
Positiv: "Boarding was good, flight and crew were good, had refreshments and food which came as a surprise. Overall I had a very good flight."
Negativ: "I liked everything"
Positiv: "Clean enough"
Negativ: "Charged £60 for hold luggage because the airline’s unstable website wouldn’t allow me to book in advance (£20 extra in the airport). Plane was delayed because they were late allowing passengers to board and missed the runway slot. Seats were uncomfortable - it was an older airframe."
Positiv: "The added touches make all the difference! We didn’t expect free food and was delighted to receive breakfast. The chairs were much more comfortable than any other plane I’ve been on due to the adjustable head rest, and as a regular flyer to Cyprus, this made a difference. The sweets served just before landing is an excellent idea and something that we do need due to our ears, so this was appreciated. staff were attentive and pleasant."
Negativ: "To have the menu and duty free booklet at the beginning of the flight would have been helpful."
Positiv: "Flight Attendants very good"
Negativ: "Dusseldorf to Warsaw: Boarding terrible including assistance and messaging. - Boarding chaos - Late flight out of Dusseldorf (about an hour) - Just before landing, pilot announced all connections would be made - (and even mentioned chicago) - Connecting flight was gone when I arrived at gate, and I was quick in getting to gate from prior flight - next flight caused 5 hour layover in Warsaw Warsaw to Chicago Boarding terrible including assistance and messaging. - Boarding chaos - Late flight our ot Warsaw (about an hour) - no messaging at gate about reason for delay - kept increasing departure by 5 minute increments; started at 16:40 ended 17:05 (I beleive) - once boarding was complete, pilot said delay was due to wait for connections (boarding was an hour and 15 minutes late). Very frustrated"
Positiv: "They are more professional and helpful. Really seemed like they knew what they were doing. The flight crew was accommodating and polite. The plane was very comfortable"
Negativ: "7hour delayin onnecting flight! Seats on plane torn and very uncomfortable, meal booked but no food available."
Positiv: "Flight was delay by 1 hour consequently my luggage did Ot arrive with me to Katowice on top of that there is no more flights today from waw to kat with lot Airline"
Negativ: "Serive to pay extra luggage very very slow"
Positiv: "The free snack (biscuits and drink). The hard-working attendant (having to stuff all the baggage into the overhead lockers). Boarding at the rear door enabling me to get to my seat early."
Negativ: "A slight whistling noise coming from the rear of the cabin, not too bothersome but it's there (I think the plane is getting a bit old). Not being able to disembark from the rear."
Negativ: "It was very hot on the plane. There was no legroom in my seat, it was very uncomfortable."
Negativ: "It was very hot on the plane. There was no legroom in my seat, it was very uncomfortable."
Positiv: "Crew, polite and friendly"
Negativ: "delay of more than 6 hours and incorrect information"
Positiv: "Das Flugpersonal war freundlich und der Flug sehr pünktlich"
Positiv: "company gave out free drinks and snacks"
Negativ: "They change the fly departing time with 12 hours before I was flying"
Positiv: "Easy to book on phone no problems getting boarding passes etc."
Negativ: "Could not amend my booking tried to check a bag online after printing out boarding pass. Had to pay £46 for a 11k bag each way."
Positiv: "Very good airport check-in and flight. The Check-in staff were quick and efficient and the Flight Crew were friendly and attentive. It was calm and restful."
Negativ: "The internet support. I spent meny hours trying to check-in and upgrade my case allowance from 20kg to 32kg, and failed. When I tried to change the baggage weight to 32kg a charge was added for NOT taking the case PLUS the extra for the 32kg case! The cost of a case is reasonable and I would advise to pay the extra £5 for 32kg for most flights. The on-line Seating Selection is also unreliable, I was seated next to an empty seat which had been showing to be unavailable on-line! A response to my query which I sent to Blue Air arrived when I was in the air on the flight! It only repeated the baggage section of the Confitions document! Thank goodness for the excellent airport check-in staff and the Flight Crew!"
Positiv: "Flight on time . Attentive crew . Good price ."
Negativ: "Lack of leg room ."
Positiv: "Arrived early to destination"
Negativ: "Lack of entertainment also limited drinks"
Positiv: "The flight was punctual"
Negativ: "I got charged twice for luggage and couldn't get a refund"
Negativ: "I had to make my own way home from Manchester.. plane diverted due weather."
Positiv: "On time , crew good... no complaints"
Positiv: "free breakfast great staff"
Positiv: "Free drinks, cheap flight and fairly comfortable!"
Negativ: "No allocated seat."
Positiv: "Cheap in price, unexpected free snack on outbound flight, relaxed attitude to luggage, both hold and carry on, chartered unscheduled flight after original was cancelled"
Negativ: "The fact our original flight was cancelled and we were delayed by 7.5 hours. They communication from the airport crew was little to non and flight time changed 4 times. They even told us difinitively that we would board at a certain time only for us to actually board nearly 2 hours later. They, without a doubt, knew the rescheduled flight time but strung us on anyway - I believe this was so they could save money on hotels"
Positiv: "staff very friendly and polite ..airplane wasnt full so i get the chance to have a nice fly with my 2 little sons"
Positiv: "Everything was awesome!!! I am going to buy only from you my next flights."
Negativ: "The agent lady on the desk did nothing to help us get on our flight. She refused to identify herself. We intend to sue the company for the damages caused to us because of this bad attitude."
Positiv: "I recomand to Everyone to use the airlines!!Very good quality"
Negativ: "Nothing , was everything perfect!The stewardesses very nice"
Positiv: "Reliable and friendly staff. Even offered a free soft drink and sandwich on a short haul flight."
Negativ: "Space to sit, especially when seated in the middle"
Positiv: "Leaving more or less on time serving food & beverages on a low cost flight Even though I didnt eat (carb free, there were'nt any friut or vegtebles) yet the idea was thoughtfull."
Negativ: "Seats rather narrow"
Positiv: "am ajuns chiar mai devreme, personalul foarte dragut si amabil , scaunul comod , mancare si bauturi bune."
Positiv: "Good price, comfortable seats, nuce food and candies"
Negativ: "No online check-in. 1 hour waiting for nothing."
Positiv: "First time flying with them. Strongly recommended!"
Positiv: "I was surprised and pleased as well that the flight attendant listen to me when I mentioned that it's very cold in the cabin and in less than 30 minutes the temperature was changed and bearable"
Negativ: "Not applicable"
Positiv: "The crew is very good"
Positiv: "Seemed like a technical problem. The pilot wouldn't give up any information."
Negativ: "Small seats with little legroom"