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Negativ: Boarding procesa...an absolute mess

Positiv: Nothing

Negativ: The aircraft was super old, things were falling off, no in-flight entertainment for 10 hrs, crappy food and the plane was late so I missed the connection. 0 out of 5.

Positiv: Crew was efficient and friendly

Negativ: Entertainment system on my transatlantic flight was outdated and functioned poorly. Also, the promised WiFi connection wasn’t working, and the flight attendant I spoke to basically said, “yeah, I think it’s broken.”

Positiv: The plane was new and very comfortable

Negativ: Free snack

Positiv: The crew was NOT amazing, everyone had to walked back to the cabin to ask for water because not a single staff person would go check on us when we pushed the help button. I my self pushed it because I needed water to take my medicine and they ignored me until I walked my self to the back of the plane and asked for some water. Everyone was back there laughing having a good time while many of us were calling them over for help and they didn’t care.

Negativ: Staff doing their job would have been nice

Positiv: Everything was amazing, Thank you :)

Positiv: Crew was nice

Negativ: Food , entertainment , wifi

Positiv: Very comfortable & spacious seats. We were provided with blanket, pillow, mask, socks. Nice food and tea service.

Negativ: No personal tv.

Negativ: Seat could have been more comfortable but the leg room was good

Positiv: Great smooth flight, crew were friendly and many movies and shoes to choose from.

Negativ: Seats are tight and not much leg room for the unfortunate ones who fly Economy class. Food was ok.

Positiv: I liked the attentiveness of staff and there was excellent communication between SWISS airlines and customers.

Negativ: I honestly had no issues with my flight.

Positiv: The crew and entertainment

Negativ: Nothing

Positiv: Crew was awesome...love AA crew! Always and this time superb!

Negativ: Leg room gets worse and worse...boarding sucked since they took our bags and we felt like it was only us that were singled out!!!

Negativ: Seats were changed twice for this flight. It was very cold on the flight

Negativ: The seats were nice but so tiny! Very VERY uncomfortable.

Positiv: The crew was really good. The flight had no issues. I was pleased.

Positiv: Impressive service... amazing crew, very friendly and professional

Positiv: Flight and the crew!

Negativ: Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!

Positiv: Excellent crew, good food & movie selection.

Positiv: The crew were excellent and seats were comfy.

Negativ: Headphones for the entertainment centre.could have been better. Sound quality not great.

Positiv: The bread was fresh and food better than other times

Negativ: Crew is always aggressive and unfriendly

Positiv: The entire experience was amazing that gives me a broader scope to choose from when selecting flights to Europe. The most amazing part was the attentiveness of the staff. Exemplary!!!!!

Negativ: For me this part is not applicable

Negativ: First class bathroom could have been cleaner and wider - very narrow, hard to maneuver

Negativ: Seats are not comfortable for long haul. Airbus 380 premier economy. Not enough reclining and leg support.

Positiv: 15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one.

Positiv: Professional crew. Good simple check in.

Negativ: Nothing.

Positiv: Flight arrived on time

Negativ: No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers.

Negativ: Everything was OK

Positiv: Tap crew is very nice.

Negativ: No turbulence

Negativ: Haven't made it there yet still in Lisbon and no way to make it to cruise ship on time.

Negativ: We booked business class. JFK to LIS very nice. Seats were very comfortable and reclined flat. More leg room than in other business class seats. What they called business from LIS to Rome was just regular uncomfortable across economy seats with no one in the middle seat.

Positiv: Sehr saubere, helle und moderne Kabinenatmosphäre.Trotz der kurzen Flugzeit gab es Snacks und Getränke. Sehr freundliches Bordpersonal. TAP, sehr gerne wieder.

Negativ: Die Qualität der Lautsprecher an Bord sollte geprüft bzw. verbessert werden. Die Soundqualität war bezüglich der akustischen Verständlichkeit schlecht.

Positiv: The gentleman at the check out his name was Omar went over and above the call of duty for Customer Service me being an American he walked me through each step of using flybe via air France and paying for checking my bags and even the carry on luggage and getting me through security etc.

Positiv: Great crew and entertainment. Terrible experience at CDG airport but that’s the airports fault.

Positiv: The seats were bigger across the shoulder area and had more padding than some other budget airlines.

Negativ: Wish there was more elbow room in the seat. I am a big guy and I was having to squish myself so as to not interfere with my neighbor

Positiv: Check in agent extremely helpful and friendly.

Negativ: Not boarding on tarmac via bus. Sandwich - tartar sauce and “chicken” - with two quarter sized pieces of meat was terrible.

Positiv: Nice crew, good food.

Negativ: Both bathroom were not working in business class area.

Positiv: economy plus seats were nice, great movie selection, especially international movies

Negativ: crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better

Positiv: Klm's consistantly high standards in everything they do.

Negativ: Nothing

Positiv: Usual faultless KLM experience

Negativ: Nothing.

Positiv: Love love love this airlines! I wish the US carriers were like this!

Positiv: Everything was great.

Positiv: Seats were very uncomfortable

Negativ: too expensive for flights

Positiv: Great

Positiv: Good service, friendly staff and easy boarding process, good food and on time departure

Negativ: No complaints

Negativ: Did you know the flight was changed?? It moved from Nov 24 to Nov 25. I was never informed of this change that was supposedly made in October.. Even you (kayak) didn’t know bc you still think I took the flight that I booked on your site! I was forced to rebook with another airline and will be expecting a refund and then some and possibly dispute the charge all together.

Positiv: Cree

Negativ: Boarding was slow

Positiv: Price. Service and food offered in the plane

Negativ: The boarding process: everyone crowds into the line without regard of the grouping.

Positiv: Love love love this airlines! I wish the US carriers were like this!

Negativ: I had no vegetarian dinner

Negativ: Good

Positiv: The crew were very professional

Negativ: If Turkish Aiine can provide guest WiFi by the gate are while people are waiting

Negativ: Seat angle adjustment was not the most comfortable for sleeping.

Negativ: Boarding (by bus) was a total chaos. I had to stand for about 50 minutes, either on the crowded bus or, after climbing with great difficulty three flights of stairs to a high jet-bridge (I am 76), standing there forever with 200 persons waiting to get access to the plane. Totally unacceptable. They started the boarding process early (50 minutes before departure), but passengers were allowed to actually board the plane at the time it was supposed to take off.

Positiv: Na

Negativ: They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing.

Positiv: Amazing crew and on time flight

Negativ: None

Positiv: Good amount of space on the plane, lots of movies to watch, good food and drink.

Positiv: Impressive service... amazing crew, very friendly and professional

Positiv: Service and crew amazing friendly and went out of the way to Make u feel special even the pilots gave updates thru out the flight

Negativ: Not being to help on the ground in Copenhagen with delta issues

Positiv: Excellent crew, good food & movie selection.