Amazing seat was assigned to me, great food, attention and entertainment Nice airplane!
Unfortunately the return flight was very busy and I assume due to COVID precautions and ventilation the aircraft was very cold. Economy is not that bad but when a full row feels very congested and almost like you’re sitting on top of each other. The flight was delayed at short notice and we were also additionally delayed upon landing when they could open the doors. The flight out there by virgin was great however the return flight not so much.
Both outbound to JFK and inbound from Atlanta the food options were very poor for a ticket selling at £2,500 when we left. A330 seats were more comfortable than the new A350 and wider, crew were far better on the 330 also. The cabin being smaller felt safer given the current issues.
Positiv: "Nothing really, seems everyone is underwhelming in this market"
Negativ: "Quality of food and service"
Positiv: "Seat was comfortable, good movies, etc"
Positiv: "Crew was great !!!"
Negativ: "Seating in upper class is uncomfortable and bedding is not fresh."
Positiv: "Craig in first cabin flight crew was amazing. :))))"
Negativ: "Wenigstens Wasser ausgeben ohne zusätzliche Kosten"
Positiv: "Everything! From check-in all the way to the landing of the plane I was really satisfied! There were a couple crew members that really made the flight feel so at-home/friendly that one could not help but just smile and relax in the flight. Awesome job crew on Flight VA69!"
Negativ: "I wish my partner and his family were with my parents and I on the flight to enjoy the experience we had as well."
Positiv: "Comfortable seat. Great crew!"
Positiv: "The flight was so delayed I missed my connecting flight to jfk."
Negativ: "The flight was so delayed I missed my connecting flight to jfk."
Negativ: "The food is not very good at all. One mediocre meal served soon after take-off, then for the rest of the flight tasteless, cardboard pasties and wraps."
Negativ: "They have to uptade the airplanes"
Negativ: "Poor communication about the reasons for our 4 hour delay. Also, we purchased Economy X, which should have given us priority boarding, but we were told we had to stand in the general admission queue."
Positiv: "Smooth overall. Food mediocre but edible. (More than I could say for other airlnes.) Price also good."
Negativ: "Lots of flight schedules changes. Missed connecting flight as a result. No time left to deal with customs and baggage."
Positiv: "Fabulous flight, light on passengers, so excellent service given by the crew. Virgin goes the extra mile on service and little perks. 747-400 planes also very comfortable, compared to the Airbus 320,"
Negativ: "Nothing. Trip both ways were outstanding."
Positiv: "Food was delicious, consistent timely service and excellent entertainment options onboard. The flight was an hour early!"
Positiv: "I loved the in flight entertainment, and there was always so many snacks and drinks available for free!"
Negativ: "For boarding, we had to walk a rather far distance due to construction."
Positiv: "Movies. Meals. Wine. Freq"
Positiv: "The flight crew was phenomenal, especially Daniella. Somehow we wound up with seats right next to the bathroom door, which would have been a pretty uncomfortable situation for a variety of reasons, but the flight wasn't full, and she helped us find a suitable place to sit. Also, my wife and I usually take our tea with honey vs. milk and sugar. Even though honey is usually one of the options for tea, she found a way to accommodate our request. The lunch meals were the best I can remember in a long time on an airline flight. They might have been the best I've ever had. The chicken curry was authentic, flavorful and spicy. Frankly my outbound flight had problems. My luggage got damaged. The transfer experience in Manchester left a LOT to be desired. I wasn't planning to use Virgin Atlantic again, but this flight crew (Daniella especially) redeemed Virgin Atlantic. They were attentive, pleasant, diligent."
Negativ: "Only thing I didn't like about this flight was the boarding area. Once you get into that the area, you don't really have access to appetizing food (only vending machines) or even restrooms. That's one thing that could be improved."
Negativ: "Missed connection to SFO"
Negativ: "Bed was incredibly uncomfortable in first class. It was like sleeping on the floor. People talking loudly in the bar late into the night, which made it even harder to sleep. Didn’t sleep a wink on this 10 hour flight."
Positiv: "The rear section of the plane had lots of room (empty seats), enough to lay down across three seats. Pleasant and helpful crew."
Negativ: "Minimal food available between departure and arrival meals; 10 hrs or so is a long time to get by on potato chips."
Positiv: "Everything about my flights on Virgin Atlantic was amazing. The plane was new and comfortable, the seats seemed to recline more than in other airplane I have been. The entertainment was good with a wide selection of movies and TV shows. The crew was incredibly nice and helpful and I had a really pleasant time talking with them. On the airport team side I can also say they were extremely helpful as I missed my flight and they promptly rebooked me on the next one 3h later, free of charge. I think the stress of missing a flight was completely deflected by the help of the Virgin Atlantic crew at the desk so thank you for that!"
Negativ: "The only thing I would improve is the main dish in the meal. I loved all the small sides like the Boursin and crackers but I found the main meal a little bland l."
Positiv: "The service, the drinks, the crew were friendly and professional. Entertainment choices were excellent.0"
Negativ: "The space was a bit cramped and the poxket in front of the chair to jeep things was broken."
Positiv: "Crew were great. EconomyX is a wonderful seating set up"
Negativ: "Very strange boarding. They got us through the boarding process but then made us all wait in the bridge because the plane wasn’t ready. So now you have a plane load of people all crammed into the bridge. Very poor."
Positiv: "Overall comfortable journey"
Negativ: "No option to book food option 24 hours before as could check in could not been done earlier than 24 hours before flight. I logged exactly 24 hrs before filled in details which took a few minutes by that time said too late to book special meal."
Positiv: "Flight attendants were excellent!"
Negativ: "No indication of where to go to get to connecting flight. Luckily we had 2 1/2 hours to find the flight."
Positiv: "Friendly cabin crew, excellent food and drinks. Very happy with the service we received"
Positiv: "in flight experience is above average"
Negativ: "The computer system really needs a lot of improvement. We were checking in with our infant daughter and it took 50 minutes to check in with a senior person helping the check in person and phone calls to their technical assistance. We were told an infant is difficult in their system, and our dual national daughter was another layer of complication."
Negativ: "The crew was rude."
Negativ: "I always think Virgin's meals are the WORST among those of all the airlines I use. PLEASE LET THE VIRGIN COMPANY KNOW THIS FACT. The touch screen of the DVD player did not work well so it was a frustrating experience."
Positiv: "On time."
Positiv: "I liked that the boarding went really fast and the staff at the JFK airport was super nice and helpful."
Negativ: "I didn't like how rude the airplane crew was and how useless and unhappy they were. The sits were very uncomfortable and the food didn't have any taste."
Positiv: "Good notification re a 30 Minute delay. Obtaining board passes was a breeze and love where I can save the passes to my wallet on my mobile device. Flight crews were helpful, cheerful and professional."
Negativ: "With seats being so tight causing an issue when getting in and out of seats."
Positiv: "The Business - was The Business! Loved it."
Positiv: "Very comfortable and spacious seats, good air circulation and friendly crew."
Negativ: "Food and wine selections were limited and only mediocre. We flew economy plus."
Positiv: "Crew, fabulous, Plane configuration, GENEROUS, just the best flight I've experiences in a very long time!"
Negativ: "Some meal choices were a bit sparse. That's my only complaint!"
Positiv: "comfort, entertainment, food"
Positiv: "There are lots of relatively new movies to choose from."
Negativ: "The complimentary headset breaks easily. Tray table was broken and they can't fix it. Very small bathrooms, knees almost touch the door when sitting down. Food selection for dinner ran out quickly, resulting in only 2 choices and one is hot spicy, so basically only one choice. All beverages are given out in small cups, even water is given out in small cups increments (finish in one gulp), they don't even give out small bottles of water. No complimentary packet (eye shades, socks etc.) , not even a barf bag for collecting trash."
Positiv: "Still a more pleasant experience than BA but others have overtaken. Crew make a difference though."
Negativ: "Limo service wasn't great in China - asked for address of hotel - a major international chain and confusion on booking details"
Positiv: "Plenty of leg room Open area for self-serve snacks and non-alcoholic drinks Food was very good Super friendly attendants"
Negativ: "BYOjet cancelled my flight"
Positiv: "Virgin Atlantic had a very attractive decor.Food was great& staff as well. Polite and professional ."
Negativ: "The seat I had was a bit snug leg wise and recline wise. Could not get comfortable at all."
Positiv: "Was a comfy flight thanks to not having anyone sitting next to me. If someone wouldve been next to me it wouldnt have been as nice because the seats are too bunched for international travel."
Negativ: "My seat wouldnt recline properly. There were limited food options for non pork eaters. No outlets for power. How can you operate an international flight with nothing provided for those who need to charge their devices after some time. Not a smart design move."
Positiv: "reservations easy to make (like most other airlines) A water bottle, blanket, headset & sleep kit on each seat. Seats were not so close together in coach that your knees were against your chin if the guy in front of you put his seat back. The planes I was on To/from LAX-BNE felt very spacious because of the interior height. 2 free checked bags."
Negativ: "The food was mediocre--doughy stuff for both meals Not very tasty. The entertainment selection was nowhere near as good as on other airlines. Very Australia-heavy music, old films & TV shows available, as well as some new ones. But no live TV channels, not even current news."
Positiv: "Very happy with everything"
Negativ: "Air conditioning"
Positiv: "Very good service, plenty of food, food was pretty good, entertainment system was great and the seats in economy with very comfortable."
Positiv: "Everything except the seating - far too cramped now"
Negativ: "Seating! Seats getting ridiculously tight"
Would have been nice to start boarding earlier considering how many families there were and how long it takes to load young babies/kids etc onto a plane.
Positiv: "Boarded plane back to front once Priority members boarded. Overall staff and Pilots were great. A quick flight of 75 minutes. Tea, coffee or water provided along with a small snack. Smooth flight and only minor delays which were handled in a timely manner."
Positiv: "Nice airline attendants!"
Negativ: "Enforcing people wear masks over their noses!"
Positiv: "We needed a seat belt extender and one of the crew members noticed and was so kind in getting that. No embarrassment or drawing attention to the customer. His name? David"
Negativ: "connecting flight left without 1/6th of its passengers. Stuck at airport now because of Deltas laziness"
Positiv: "The crew was kind."
Negativ: "I sat in the last row, in the window seat, except there was no window at all. It was the only area of the plane without a window. The seat did not recline, and there was no window. It was claustrophobic to say the least."
Positiv: "These Comfort+ seats had the most legroom of any airline (Delta, JetBlue, American etc) short of Business class that I can remember in my adult life!"
Negativ: "Great flight but old regional jet"
Positiv: "Crew was very friendly and efficient. Flight was pretty smooth."
Negativ: "On time departure would have been nice. 2.5 hours late."
Positiv: "Yes, the crew was helpful and patient. The food and drinks were good."
Negativ: "Clarity in the PA system could be better. Too much background noise."
Positiv: "Crew was great"
Negativ: "Ich hatte für meine Mutter und mich das Ticket zusammen gebucht jedoch haben wir keine Sitze nebeneinander bekommen. Nicht schlimm aber schon ärgerlich wenn das nicht von der Airline aus klappt und die Leute nicht Sitze tauschen wollen"
Positiv: "Toller Service"
Positiv: "Everything was amazing"
Positiv: "Delta does an overall nice job."
Negativ: "Food is OK. Service is friendly though. Comfort + was nice. Bathrooms were not great, smelled, could use a refresh."
Positiv: "Smooth flights and in time. Everyone is so nice. True professionals"
Positiv: "Empty seats direct into Indy."
Negativ: "Rough landing."
Negativ: "Mehr Verpflegung mit Getränken wäre schön gewesen, aber an sich alles ok."
Negativ: "90 minutes on the taxiway is not what you want"
Positiv: "The flight attendants were excellent. The plane was comfortable, as usual. The choice of snacks is great!"
Negativ: "Actually, everything was fine. No need for improvement .... even the airfare was great!"
Negativ: "Food was ok...cramped space"
Positiv: "Entertainment choices were plentiful."
Negativ: "The flight attendants were borderline rude. No eye contact, no smile, not helpful when asking a question (overhead compartments were full in my section; I asked what I should do, response: „ I don’t know either“ and walked off. I went to find a spot further up the aisle..."
Positiv: "Pilot and his ability to maneuver the turbulence. Also variety of snacks."
Negativ: "Felt hot in the plane."
Negativ: "Got a stiff neck cause the seat would not go back. Makes it difficult to see the entertainment with my progressive lenses"
Positiv: "Good snacks. Nice crew. Nice seats."
Negativ: "Pay WiFi? JetBlue does it for free.."
Negativ: "Having to go through Kayak wasn’t helpful. I wasn’t kept informed of the flight and getting to my flight schedule was difficult. Going through the website was also frustrating and confirming flights was difficult."
Negativ: "Wir hatten uns für den teureren Direktflug entschieden - dieser wurde zweimal geändert, letztendlich hatten wir einen Stop in Orlando und sind viel früher losgeflogen als ursprünglich geplant - was zur Folge hatte, dass die Kids quasi nicht geschlafen haben weil wir mitten in der Nacht ankamen und zu allem Überfluss wurden unsere Sitzplätze geändert - in die Reihe vor dem Notausgang, an der sich nicht mal die Lehne zurückstellen lässt... also extrem wenig Platz wenn der Vordermann seine zurückstellt..."
Positiv: "The pilot and the stewardess were very polite."
Negativ: "Standing on line,it was slow cause only 1 person was help people check in. It would been better if everyone could check in with the kiosk machines. After half an hour than another person came to help. TSA move more fast cause so many people were working."
Positiv: "Alle Flüge pünktlich, nettes Personal an Board, Essen gut, gerne wieder"
Negativ: "Pilots did a great job in informing us why the seat salt had to be turned on."
Positiv: "The kind bars"
Negativ: "The crew at he gate seem to hate their job. I went to get a claim ticket for my stroller and I felt like I had asked for something wrong."
Positiv: "Entertainment did not work even though it was a quick flight we sat at the gate for a while which turned the flight into hour and a half."
Positiv: "Easy boarding, not a full flight, had plenty of room to stretch out, friendly flight crew, extra snacks!"
Negativ: "Not much to say I didn't like, few problems with in-flight WiFi but otherwise good."
Positiv: "Der Flug fand immerhin statt"
Negativ: "Der Flug startete mit 4 Stunden Verspätung, die sich im halbstündige m Rhythmus ohne Angabe von Gründen aufbauten. Erst nach massiven Beschwerden mehrerer Kunden gab es schließlich ein Fläschchen Wasser."
Negativ: "Langes warten für fliegen , Kamikaze Check in,"
Positiv: "Freundliche Service"
Negativ: "Flugzeug ist über die Jahre gekommen (Alt)"
Positiv: "SLC ground gate crew was awesome."
Positiv: "It was on time"
Negativ: "Minimum everything"
Positiv: "Left on time, no hassles at boarding. We were in premium economy and seating was comfortable for both of us, not-too-tall people. FA were quite friendly."
Negativ: "One bathroom wouldn't flush, which was a problem with limited facilities and a full flight."
Positiv: "friendly staff check in was fast food was good"
Negativ: "as always not enough room in the seats"
Positiv: "I didn't like much about this flight."
Negativ: "Flight left late. When we landed the sky bridge was broken so we had to walk outside, which isn't a big deal but it took a while sitting on the runway for the stairs to come. Then we proceeded to baggage claim and waited a few minutes and one of our 2 bags was there. The crew member then said "that's everything. If you're missing bags come see us." Well about 5 people on a small flight had to see them. My bag was stuck in JFK. I was told id have to come back to the airport tomorrow. At this point id been traveling for close to 24 hours. Im not a happy camper. I usually fly JetBlue and this has never happened with them. Delta acted like its a normal thing with them. I paid 25 dollars to check each bag. How can both my bags not reach their final destination together and how come this seems like a normal procedure for Delta. I paid you for a service and now I have to drive back to the airport or wait for you at home to deliver my bags whenever Delta feels like it. I probably won't fly Delta again unless I absolutely have to."
Negativ: "Nothing special - just ok - tight leg leg room was expected - no entertainment at all - wifi very slow and couldn't load a book for my almost blind father - just ok"
Negativ: "My suitcase came without a wheel. Damaged luggage."
Positiv: "Overall good flight."
Positiv: "Nothing to complain about."
Positiv: "Piloten sehr nett gesprochen"
Negativ: "Aus und Einsteigen besser organisiert von Crew nochmals Durchsage"
Negativ: "Die Sitze der Business-Class im LH A340 sind einfach nur unbequem. Das können andere Airlines besser."
Negativ: "Verspätetes Boarding früher ansagen."
Negativ: "Rückflug war 4h Verspätet und WiFi an Board war dann auch noch defekt."
Positiv: "The most comfortable coach seats I've ever been lucky enough to sit in (aisle and window in the first row of economy)! First time flying an A340-600, it's a great plane for a long trip."
Negativ: "Security in Frankfurt - long lines"
Negativ: "Only reason I chose Lufthansa was that I was informed that 23kg of checked in luggage was included. It was NOT. I don't care whose fault it is. Lufthansa still says that this is included on their website. I demand reimbursement."
Positiv: "Es gab wieder Getränke"
Negativ: "Neuer Sitzplatz Mittelsitz bei fast leerer Maschine (zuvor Gang Notausgang Reihe)"
Negativ: "the flight was delayed by about 30-45 minutes"
Negativ: "Canceled flight"
Negativ: "Statt Streichung des letzten Fluges am Freitagabend eine Durchführung des selbigen"
Negativ: "Schlechtestes Bordessen seit Jahren. Alles vollkommen geschmacklos. Chicken Curry richtig schlecht, wie es gut geht zeigt United. Ein vertrocknetes Brötchen als Beilage dass eigentlich niemandem mehr angeboten werden kann."
Negativ: "We missed our connection due to the delay and they could only rebook us on flights that made us miss an entire day or our vacation."
Negativ: "Media screen did not work and flight attendant was indifferent and made no attempt to resolve. If a passenger made a request we/they were told they were too busy. Food was minimal at beat."
Positiv: "Checkin, besonders am Flughafen München mit eigenem Außenterminal für die Business Class."
Negativ: "Das Essen auf dem Flug war eine Zumutung. Stewardessen, die einen dauernd anstoßen auf dem Gang sind auch nicht unbedingt das, was sein muss."
Negativ: "Flug war 4 Stunden verspätet"
Positiv: "Wir sind First Class geflogen, hatten Sitze in der Mitte nebeneinander. Trotz des streckenweise holprigen Flugs hatten wir es sehr bequem. Freundlichste Betreuung während des gesamten Fluges. Wegen der Kaschmir-Krise wurde der Flug umgeleitet und dauerte ca 40 Minuten länger. Wir konnten den buchstäblich erstklassigen Service also länger nutzen. Die Flugbegleiterinnen hatten in der Ausnahmesituation alle Hände voll zu tun. Wir haben uns trotzdem bestens betreut gefühlt."
Negativ: "Das laktosefreie Menü war nicht auf First-Class-Niveau."
Positiv: "Noch nie so ein chaotisches Boarding in MUC gehabt. Vier Gate Agents und trotzdem"
Negativ: "Der Flug hätte nicht storniert werden sollen."
Positiv: "More spacious seating. Crew was happy, nice and seemed to care. Good entertainment choices."
Negativ: "Die Koffer wurden einfach nicht verladen, da kein Platz mehr war. Und das zu Weihnachten."
Positiv: "Der Flug war pünktlich und wir hatten Essen und Trinken an Bord."
Negativ: "Es war etwas kalt an Bord und das Flugzeug ziemlich alt und laut."
Negativ: "Verspätung, schlechte Abfertigung."
Positiv: "Das Flugpersonal war total freundlich und hilfsbereit. Ausgezeichneter Service."
Negativ: "Das Boarding hat etwas lange gedauert."
Positiv: "Crew tried its best to fulfill the needs of the passengers. Flight was overbooked."
Negativ: "No space at all for all the luggage."
Positiv: "The crew was fantastic!"
Negativ: "Movie selection was very limited"
Positiv: "Amazing crew"
Positiv: "Das Personal war sehr zuvorkommend jung und wirklich nett! Alle Ansagen im Flugzeug waren ausführlicher und netter als für gewöhnlich"
Positiv: "Flight was almost on time, boarding is always cumbersome but personel very helpful"
Negativ: "Too many extra charges now, especially baggage. Breakfast was skimpy and no consideration for health"
Positiv: "Das Flugpersonal war äußerst nett, sehr aufmerksam, sehr routiniert und sehr professionell"
Negativ: "Totally chaos and personal unprofessional and with very poor behavior."
Positiv: "Nachdem der Personalveranwortliche an Bord die Überforderung der einen Flugbegleitung festgestellt hat, ist er sofort mit eingesprungen und es wurde alles besser, schneller, freundlicher und entspannter erledigt."
Negativ: "Im Gegensatz zu meinen bisherigen Flügen mit der Lufthansa in der Business Class war diesmal eine Flugbegleitung für 12 Passagiere alleine zuständig, was bei zwei Kleinkindern und einem "anspruchsvollen" Passagier bereits zu einer ansatzweisen Überforderung geführt hat (Essen und Getränke wurden äußerst zeitverzögert gebracht, Schwimmweste und Anschnallgurt für Kleinkind wurde in zwei Gängen gebracht und der Gurt erst kurz vor der Startbahn der Mutter übergeben. Eine Whiskey Sorte war nur für ein Glas vorhanden und war bei einem rund neunstündigen Flug binnen 15 Minuten vergeben. Äußerst ärgerlich, wenn die gebotenen Alternativen keine sind."
Positiv: "Personal freundlich und aufmerksam. Flug pünktlich."
Positiv: "I liked the crew and how friendly they were. Pilots were great too. Wished they would have taken the same consideration ind DFW. The lady at the counter sent me to the wrong gate and left me there for over one hour then told me oops I forgot to tell you the gate changed. You need to hurry your flight leaves out of terminal E17 I was in c37"
Negativ: "When the employee made me miss my flight (accidentally). Also on our flight I couldn’t watch a movie because the electronics did not work."
Negativ: "Seats way too small and tight. Flight delayed over and over."
Positiv: "Everything was fine except for the comfort."
Negativ: "The rows were so close together it was hard to get in and out of your row. If the seat in front of you reclined, the t.v. was 9 inches in front of your face."
Positiv: "Stuttgart to Frankfurt was good.. ."
Negativ: "Boarding was a free for all. My seat was near the front of the plane but the crew directed me to enter at the back of the plane. There were people entering from both the front and the back, meaning people were stuck trying to get past each other in the tight aisle. It was difficult to find space in the overhead compartments for carryon luggage due to people bringing too much stuff - the crew should have stepped in and helped. The food was a bad chicken sandwich with condiments that I could not eat."
Positiv: "Flight was on time and flight crew was very good."
Negativ: "The food was not very good. Leaving Germany, I expected better tasting food. Our food leaving the USA and going to Germany tasted much better."
Negativ: "Sehr unaufmerksames Personal. Essen wurde vergessen, Amenity Kit fehlte"
Positiv: "Used an Airbus 320 this flight, which is larger than the Bombardier and much better overhead storage. Flight is approximately 20 minutes and does not have any service such as food or entertainment."
Negativ: "Flight left 10 minutes late. Making next connection is stressful since Frankfort airport is large and they do not schedule enough time. Security lines very long over 25 minutes."
Positiv: "Die Crew war sehr aufmerksam und effizient. Sehr freundlich auch schon beim Check in. Der Flug war super pünktlich. 45 min zu früh!"
Negativ: "there was delay of 2 hours and i missed my plain to next destination"
Positiv: "Great service, comfy plane, smooth ride."
Positiv: "Sehr nettes Personal, exzellentes veggie essen, gute Pünktlichkeit"
Negativ: "Sitze schmal"
Positiv: "The flight attendants were very nice and friendly. I enjoyed the flight, mostly because of them."
Positiv: "Flug war gut, daran gibt es nichts zu meckern, LH halt"
Negativ: "Der Service des Buchungsportales eine Katastrophe, weniger als ungenügend und eine bodenlose Frechheit so mit Kunden umzugehen. Besser spendet ihr mehr wie ihr hier verdient"
Positiv: "Crew was extremely warm and friendly."
Negativ: "Movie/TV selection could be wider/better"
same as from LUX … professional, nice.
They canceled our flights but they flew anyway.
Baggage drop-off könnte schneller sein, die FlugbegleiterInnen könnten freundlicher sein
Negativ: "Friendlier crews"
Positiv: "Yes, Very good"
Negativ: "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."
Negativ: "When its rain we shouldn’t walk to the air plain"
Negativ: "Delay due to strike"
Negativ: "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."
Positiv: "very nice crew"
Negativ: "my bagfage was lost"
Negativ: "Das ich jetzt noch nicht in nRennes bin sondern in Amsterdam hängen geblieben bin."
Positiv: "Top sympathische Crew"
Positiv: "Die Crew war nett."
Negativ: "Die Kabinenklimatisierung hat man nicht in den Griff gekriegt. In dem Bereich wo wir saßen war es sehr kalt und zügig, so dass wir und trotz mehrerer Decken erkältet haben. In anderen Bereichen haben sich die Gäste über zu hohe Temperaturen beschwert."
Negativ: "Die Lauf Wege sind zu lang aus Amsterdam."
Positiv: "Great crew, comfortable seating with enough leg room."
Negativ: "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"
Positiv: "Freundliche und aufmerksame Crew."
Negativ: "Sitze in der Business Class etwas durchgesessen."
Positiv: "Service, entertainment and comfort - all very good. Really enjoyed the extra legroom in comparison with other airlines."
Negativ: "Just the AC was way too cold and they are not providing any blankets nor pillows"
Positiv: "The service crew was very nice"
Negativ: "Entertainment was broken so no movies etc. No pillows and no blankets because they ran out. Freaking cold during the flight. No vegetarian meal nor snacks."
Negativ: "Es war gute service im Flug. Ich fliege wieder mit KLM."
Negativ: "Stornieren des Flugs. Keiner fühlt sich zuständig und der Kunde wird mit Arbeit und Kosten allein gelassen"
Positiv: "The flight crew was so friendly and the food was really good."
Positiv: "The space at my feet with the chair in front was a bit akward."
Negativ: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"
Positiv: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."
Negativ: "It was a connection flight from Manchester via AMS to HAJ. Transfer time in Amsterdam (offered by KLM) just 1 hr - so my baggage hasn't arrived in HAJ, at least one day delay! At airport HAJ I've heard that's usual that baggage can't arrive in one our! So I didn't understand why this flight was offered by KLM!"
Positiv: "was a standard flight, in a standard quality - nothing bad"
Negativ: "not really"
Negativ: "alles gut"
Positiv: "The flight arrived a few minutes early."
Negativ: "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."
Positiv: "Crew was good"
Positiv: "Friendly and efficient crew. Flights were on time if not even early."
Positiv: "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
Negativ: "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"
Positiv: "pünktlicher Flug Sehr nettes Personal Gute Verpflegung"
Positiv: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Negativ: "Less legroom, storage space, bad food, few movie options."
Positiv: "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."
Positiv: "Unterhaltungsprogramm guter Service"
Negativ: "schon besser im Flieger gegessen"
Positiv: "Very friendly onboard personnel - I really had kind of homy feeling."
Positiv: "Das Flugpersonal war freundlich, sehr aufmerksam und fürsorglich. Es gab genug zu trinken und gute Auswahl. Über eine Kleinigkeit zu essen freute ich mich auch sehr. Es war ein entspannter, angenehmer Flug. Danke vielmals."
Negativ: "Dass der Flug sich verspätet hat, hat mich persönlich nicht sehr gestört. Wenn aber jemand danach weiter fahren muss, oder einen Termin deshalb verpasst, könnte etwas nervig sein."
Positiv: "Board-Crew war sehr nett und das Essen + Getränke war natürlich auch sehr gut."
Negativ: "Leider muss man sagen dass das Boarding zu lange gedauert hat und manche Probleme mit dem Anschlussflug hatten. Noch dazu kummt dass mindestens 5 oder 6 Personen ihren Koffer nicht mehr bekommen haben unteranderem auch eine Freundin von mir was natürlich sehr ärgerlich ist."
Positiv: "I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!"
Negativ: "I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint."
Positiv: "kLM staff was great."
Positiv: "Travel on Crostian Airlines did not pappen. KLM flight to Munich was cancelled and I was rescheduled on Air Setbia to Belgrade, the Split."
Negativ: "That it didn’t happen."
Positiv: "Food and staff behaviour"
Negativ: "The movie selection did not seem extremely varied."
Positiv: "Nice to have a wrap for the snack."
Negativ: "Would have preferred boarding by row - back of the flight first so would have been more organized."
Negativ: "We did not get two of baggage at the destination."
Negativ: "They have mabaged to lost my luggage"
Positiv: "Yeah Everything well organized"
Negativ: "I believe so"
Negativ: "There was no amenities pack given in Premium economy. The food was ok. It would have been nice to have been offered another bread roll. Seat comfort was fine, but I kept getting hit by the separating curtain as the flight attendants went back and forth from economy."
Positiv: "The seats were much more comfortable then my last flight. The entertainment system was also updated from the 1980’s remote and cord ones on my flight from DC to Paris."
Negativ: "There was no food between the two meals on an 8 hour flight. I had a flight attendant rudely tell me that there is nothing to offer until the next meal. No one reached out to me about the horrible flight and comments I made from the last flight."
Positiv: "Nette Crew, Privatsphäre und leckeres Catering"
Positiv: "The sear was messy they didn't clean it it was full of pieces of bread."
Negativ: "boarding the flight on time instead of delaying it two times... and also putting the information at the flight information screen if I haven't gone to ask to the airport information stand I would never know the flight departure gate that was at the complete opposite side of the airport of were the initial flight was going to depart."
Negativ: "I not get to go my flight, I couldn't get reimbursement"
Negativ: "Nur süße Snacks, nichts salziges"
Positiv: "Freundlichkeit des Personals"
Positiv: "Crew attentive. The delay was due to airport conditions in FCO, cannot be blamed on Air France."
Negativ: "Food. For a 2-hour plus flight, from 11am to 1:30pm, we got 20gr pretzel sticks. This is ridiculous. Don't pretend you are not low-cost! Formerly, before the Joon failed (thank God) venture, Air France had real sandwiches around that time of the day on that line."
Negativ: "Die Bestuhlung der Business Class in der Boeing 777 ist unbequem. Es gibt wenig Ablagemöglichkeiten. Die Anordnung ist 2-3-2, und die Fensterplätze und der mittlere Sitz hat keinen Zugang zum Gang. Man muss bei diesen Sitzen die Nachbarn belästigen. Finde ich gelinde gesagt suboptimal."
Negativ: "The best airline what I was flying so far !! Excellent food, drink, comfort seat, free entertainment with great selection."
Negativ: "Kayak updated me that my flight would be late. It wasn't. Missed it had to pay $700"
Negativ: "Departure time was almost 2 hours late and the communication of the cabin crew regarding this issue was poor. Almost an hour went by without an update."
Positiv: "Nothing !! Such a bullshit flight ever !!!"
Negativ: "No tv fo 14 hr long flight !! Flight delayed for 1 he !! No proper arranged to board .. it was kiosk!! Food quality was worse. No space to seat !! Can’t sleep .. no leg space !! Worst fight till the date !!!"
Positiv: "Mit einer Ausnahme war die Crew wenig motiviert"
Negativ: "Train your ground crew. Our luggage was not placed on our flight from Paris to Amsterdam and were sent to Amsterdam on separate planes. My husband’s medication was in his bag. This was a great inconvenience for us. Never again on Air Canada. I suggest you explore the baggage process used by Delta."
Positiv: "Crew was wonderful and welcoming!"
Negativ: "Sehr laut! Eng gestuhlt"
Positiv: "Friendly attendants, entertainment variety"
Negativ: "Comfort, food could have been better."
Negativ: "boarding wasn't good."
Negativ: "More chose in meals. I flew to and from within a week. All I had were chicken, chicken and chicken for snack too."
Negativ: "4 Stunden Wartezeit am Flughafen leider zu lang:("
Positiv: "Great seat. Comfortable. Quick boarding."
Negativ: "Asked flight attendant to wake me for breakfast....forgot. Long wait for bathroom,"
Positiv: "The crew was very accommodating. I couldn’t have ask for anything better...pass on my praise to the flight crew of 0083"
Negativ: "Flug kommt Mitten in der Nacht in Paris an. Da die Verbindung zum Anschlussgate noch geschlossen war, mussten wir formal nach Frankreich einreisen um zum Gate nach München zu kommen. Dort darf man sich im ungeheiztem Gate noch mindestens 2 Stunden die Zeit vetreiben."
Positiv: "Die Crew war nett"
Negativ: "Sitze waren sehr verschlissen, bzw. funtionierten teilweise nicht. Bordunterhaltung war nur auf einem Monitor möglich der andere Monitor funktionierte nicht."
Negativ: "They lost my luggage :("
Positiv: "Nette Besatzung, Kleiigjeit zum Essen und Trinken"
Negativ: "Sehr wenig Platz, wenig zum Essen"
Positiv: "Good selection of movies"
Positiv: "No extra charge for simple refreshments."
Negativ: "I was treated like I am not supposed to ask for food and they had one choice of meal for me while they had 2 for the rest."
Positiv: "Flug war kurz, dennoch gab es Getränke. Das war super!"
Positiv: "Flugpersonal war außerordentlich aufmerksam und freundlich. Der Flug mehr als entspannt. Auch das Essen war super!"
Positiv: "That we were heading home. Nice seats. Good food. Lots of entertainment choices. Power plugs ( USB and European power) were appreciated. Wine as a choice with meal was appreciated and brandy after the meal."
Negativ: "Some of the shows and movies were a bit 'trashy'. Long flight. I was in the middle seat next to an inattentive octanegarian who was nice but kept calling the flight crew to fix her mess up of the video system. No air controls on this plane - so it was overly warm. 10 hours of overly warm makes for a stinky passenger. Oof."
Positiv: "Friendly crew, good meal and entertainment"
Negativ: "Boarding agent forced me to check in my carry-on even though the carry-on fit in the cage and fullfilled all the requirements. I specifically called Air France prior to the flight to make sure I won’t have any issues as my 1st flight was operated by Delta and I wanted to confirm the luggage requirements were the same. My carry-on weighted only 5 kilos. I was extremely upset the way I was treated w/ the boarding agent behind the counter in Prague. On the top of that, her and the supervisor were very rude to my mom as they told her she had an extra carry-on which wasn’t the case. She traveled w/ a small briefcase where her mask for sleep apnea was. This is not considered an additional carry-on. The boarding agent (Czech lady and her supervisor) were not only rude but obviously lacked knowledge as well. My carry-on suitcase would easily fit in the overhead bin plus there was plenty of space inside the plane as it the flight wasn’t completely full."
Positiv: "Alle ok, Personal freundlich zuvorkommend"
Negativ: "kleiner Snack mit Kaffee, alles gut für den kurzen Flug."
Positiv: "Fast and efficient boarding and friendly and efficient staff. Landed 15min ahead of schedule."
Positiv: "The crew was very friendly and professional. The food very good"
Negativ: "First the plane was delayed because of a technical issue that I think they should check before The plane was crowded and old."
Positiv: "Plus seat was good. On board crew was nice."
Negativ: "Another Air France company, with their motto: We Don't Care. Ground staff was rude, no good food onboard and have to pay for it. Entertainment is your device, but you can't download the app to use it."
Positiv: "Flight landed 15min ahead of schedule. Good seating (29C in 777-300 ER), Good choice on entertainment program, also in german language."
Negativ: "Ordered meal not available (ok, AF staff was on strike)"
Positiv: "Während des Nachtflugs war es ziemlich kalt in der Kabine. Aber es gab eine Decke und ein Kissen. Das war gut! Leider wenig Deutsche Inhalte auf den Entertainment Bildschirmen am Vordersitz. Sonst alles super!"
Positiv: "Das Flugpersonal, alle nette französische Damen, mit viel Charm und Erfahrung, könnten uns überzeugen, Air France hat das gewisse etwas!"
Negativ: "Fast eine Stunde Verspätung..."
Positiv: "Super Betreuung, nette Und aufmerksame Flugbegleiter."
Negativ: "Die Sitze waren etwas ausgeleiert. Die fehlende Anpassung der Rückenlehne an individuelle Bedürfnisse sollte eigentlich Standard sein, aber außer einer unberechenbaren Massagefunktion in diesem A-380 Fehlanzeige."
Positiv: "Das Flugpersonal in der Businessclass war toll, das Essen und der Wein sehr ansprechend."
Negativ: "Booked assistance and got dumped at the gate 3hrs before departure, no English spoken and didn't even ask if my mum needed the bathroom or if we wanted to do some shopping. Just in a rush to get rid of us. Flying only KLM from now."
Positiv: "Staff pleasant and courteous fine meal and beverages! Arrived ahead of schedule in Bucharest!! Overall a very pleasant experience!"