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Good if you're traveling for business. Facilities are just okay.
I enjoyed the scenery with all the extra amenities! We were grateful for not having to go out on the town and place ourselves in a precarious situation! The local restaurant and bar greatly satisfied our pleasures! The comfort and relaxing atmosphere of our room made it for a romantic night! We highly recommend your facility and plan to make more future stays at your location! Thank you for exceeding our expectations !
Miguel Dubose was very accommodating when I called needing to let my fiancé check in before I myself was able to arrive. Our cleaning lady was very friendly and when I asked for a fan for the room she made it happen. Our server Fransico was very personable and friendly. Hmmm where do I start? Pictures online associated with the Omni downtown are pretty deceiving. The television in our room had a terrible picture. None of the hdmi ports worked or would even register that anything had been plugged into them. The AC in our room was useless. The coldest the room would get was 74 degrees. The unit would allow you to go as low as 60 degrees but the room never got below 74 and that was at 2-4am by the time it would cool to 74. We couldn't sleep or was so hot in the room. I called the front desk twice and they told me they would send an engineer to access the problem. He never arrived. Once I asked our cleaning lady she brought me a small fan. But at that point something was better than nothing. We could hear the entire conversation of the guests in the room next to us. The mattress are quite firm. Not that big of a deal. But the fact of not being able to sleep due to being sweaty and sticky was very annoying. Not once did anyone ask us if we would like to move to a different room. Maybe one where the AC actually worked worth a flip. The safe in our room was malfunicationing and would not open. Spent ten minutes trying to get into our room safe to remove my belongings. We live in Dallas and have never had an issue at the omni Dallas. But I will say that I will not stay at the omni in Austin again!
Bed Room service (quick) View Heater did not work they gave us a portable heater and could not fix the heater. The days we stayed were cold so the portable heater was used but really didnt like having to do that extra work have having to make sure to turn it off before heading out.
There was not much to like Hotel lobby was always like a ghost town and neigborhood crazy. Two people were shot dead while we were staying there during the 4th of July weekend. We were stuck in our rooms with no room service and were escorted out through the back doors to get out of the hotel. It was a horrifying experience for my pregnant wife and I to get woken up by gun shots and murders at 5AM and ruined the rest of our trip. We want our money back for this stay.
Nice place. Great rooftop pool! Some things in this place didn't quite work as intended. However management was quick to resolve the issue.
Convenient location, great room, comfortable bed, good restaurant for breakfast, nice bar. Would stay again! You can hear the music from sixth street on Friday nights-but you're in Austin right?
Our shower flooded and my husband's side of the mattress had what seemed like a broken spring or hole that sank down very deep. Our mini fridge was warm, nothing inside was cold or even cool. The light was on but it wasn't working. The Internet was $9.99 a day and then it didn't even work! I called for help twice, the first time they transferred my call to an offsite wifi support line - not helpful. The second time they were very rude and said they would be sending up engineers. We waited for 1.5 hours before giving up as they never showed up. If you can't help us that would be one thing, but don't say you'll help and then not show up! We left the next morning for another hotel that didn't feel outdated and had better service, better mattresses, and free internet.
It was extremely loud with guests partying until all hours and loudness outside.
The pool is nice, the service was good, the location is ok. Way too loud and I was told that I should have expected the noisy drunk people outside my door for 2 hours every morning when the bars let out because it's the weekend. I wouldn't stay here unless you like frat parties.
Great staff, location, and layout!! The shower was our only issue. The temperature was either scolding hot or ice cold. Made showering very uncomfortable.
Woke up at 2 am to find the hallway full of cops evicting the couple opposite our room. Manager wasn't very apologetic for the disturbance.
The JW is centrally located to the Austin downtown area and many trendy restaurants and bars were within walking distance. In addition, the room, staff and on-site restaurants were excellent. When I spend that amount of money for a nightly accommodation, WiFi and Internet need to be a part of the package.
Very new and nice hotel. Very big hotel that has hundreds of people in the lobby at a given time. Never had a bad stay there and service is good. But always feel like I am a convention when I stay there.
Great gym/workout facility Very comfortable room Love the full length windows and light Great location Charge $$$ for wifi Noise from the street was surprisingly loud, even on the 30th floor
I liked how friendly the staff was. The entire place is super clean and nice. Accessible to many great restaurants and 6th st. Also there's a lake only two blocks away! The only reason why I didn't give it a five stars rating is because the entrance to the parking lot is so busy. They only had one entrance and unless you valet you were waiting to get into the garage. On the upside the wait was less than 7 minutes. Also the pool bar needs more kore bartenders. The pool attendees were really nice once you flag them down for attention.
When we checked in there was a candy wrapper on floor, pieces of trash in closet and a small piece on bathroom floor. I had to call housekeeping to clean our room Saturday after 4:30 pm. They didn't wipe the tops of bedside tables that needed it. Parking service was a nightmare. Long wait times.
Rooms very average...In addition it was very noisy, could hear everything going on opening/closing of doors.. etc.
The location was awesome, the staff was super friendly and very accommodating, the room was clean and had an amazing view of downtown. Overall it was perfect for a couple of girlfriends and I to getaway and explore austin. One thing that I didn't like was that the pool was extremely crowded every day and night that we were there. There was barely room to get IN the pool (you were pretty much shoulder to shoulder in there) let alone find a chair to relax on because they were all taken. We were really excited about the pool too but turns out it wasn't so relaxing. That's my only complaint tho, this hotel was amazing so I can't blame everyone wanting to be there and to enjoy the pool as well.
Everything! Beautiful room, beautiful city, excellent location.
Everything was great Staff was very friendly and helpful Our room was awesome and so was the view. Definitely coming back !! Only a couple small things that I would have to say was the sink was plugged due to the little mount in the drain was disconnected, but they fixed it right away which was great !! And there was food left behind by the previous guests in our small fridge it's ok no biggie
Beautiful hotel. Within walking distance to downtown, Lady Bird Johnson and Congress. We normally stay at another hotel on the lake but after a negative experience we chose to stay here. We will be booking here from now on.
The room was a nice size also great view The lights were dim in the room. Definitely needs better lighting.
Seemed very clean, friendly staff, great dining recommendations. Expected more for the price. Self park was not clear it was a charge until check out. Hotel drinks were pricey.
Location was good. A walk to downtown and south congress. Tv was broken, couldn't watch it. The bathroom was old feeling. Not what you would expect for $300/night.
I was placed in a recently upgraded room. Fit and finish was very modern, very clean, and comfortable for my 5 night stay. Restaurant and room service was very good. The location of the hotel was great. Directly next to Congress St. Bridge (bat bridge), pretty cool If you get a chance to check it out. The hotel sits directly on the recreation trail circling Lady Bird Lake, this was a great place to go for a walk or run. A quick walk across the bridge also put you in the core of downtown with lots of restaurant choices, Austin city limits, etc. The workout facility was also very nice and open 24 hours/ day. Overall great hotel and would stay again. Only reccomedation would be to have the simple sundries store open 24 hrs./ Day providing acces to snacks , medicines, etc. this would be a nice convenience and seems viable that it could be staffed by one of the night desk attendants as it is located right at the front desk anyway. Other than that, great stay.
Rooms were great better than average. Staff very friendly and helpful. The bathrooms didn't have fans and there was no fridge or microwave in room. Also thought parking was too expensive
Room was filthy when we first came in, beer bottle caps on the floor, bathroom amenities were all used half empty bottles ( lotions, shampoo and conditioner ).
The only 2 things I liked were: 1) Very friendly staff during the daytime (not so much at night time) 2) Great breakfast buffet Many things I didn't like: 1) Room was very dirty, in need of thorough cleaning 2) Room was very damaged, in need of repair 3) Room was very old and dingy, in need of remodeling 4) Room had terrible lighting 5) Room had very inaccessible power outlets 6) Night staff was very curt (day staff was excellent though) 7) There were a couple power outages during my stay (i will reserve partial judgement on this one item, as I understand it might not have been completely in the hotel's control) 8) There were several internet outages and intermittent interruptions in service throughout my stay. This was extremely frustrating as I had important work to do over the internet and this made it very difficult and at times impossible. 9) The guests above me were making crazy noise at all hours of the night. i mean as late as 4am. I am not usually someone to complain about noise, but this was seriously like stomping and jumping and slamming constantly through the night. I asked the front desk to do something about it, but it didn't seem to stop the problem.
Beautiful grounds and very nice and simple suites.
The lady who ran the breakfast was very nice and accommodating I got this room as a "deal" for 125 because it had good reviews. There was hair in the bathtub, food on the cutting board, and a dirty towel folded near the sink. There were appliances, but they were extremely old and yellowed with age, and the carpet was just disgusting. I literally did not walk around barefoot the entire time I was there. The bed was comfy, but there were only sheets on the bed and no blanket, and the pillows were very uncomfortable. I resigned to just deal with it, as I was only there for the night and didn't want the inconvenience of switching rooms when it was probably just as poorly cleaned, but the extra charges put me over the edge. I am more than familiar with having a card kept on file for incidentals, but this place places a $100 hold on your account for 4+ days. It may be in the terms somewhere, but it wasn't stated to me ahead of time, and with how awful the room was to begin with, I am annoyed to say the least. Don't waste your money.
Clean rooms, comfy bed, friendly staff. All necessary amenities fulfilled quite well. Location is a bit odd for out of towner, not a nice area but the site itself is quite nice. Rooms were quiet even when noisy outside. Lighting in rooms could have been better. A fan in each room maybe. Also some simple furniture updates. Nothing else
Wonderful breakfast and friendly staff Had to bring in housekeeping for toilet after minimal use, although they were very prompt. Limited hot water for shower.
the staff, the way we were treated, and the peacefulness of the place. nasty carpets (needed steam cleaning or replacement), leaking bathtub, cockroaches, and cobwebs on the windows.
Hotel was nice, close to everything, view from 19th floor was really nice facing 6th street. Nice fridge in the room and room was comfortable. Parking was easy although pricey. was a nice stay Don't want to be overly negative here as I had a good stay, however couple things I like to point out. Movies are expensive to rent from on-demand most people probably won't, but 20 bucks seems high to me. (This unfortunately left a bad taste) Although there was nothing to say which line is for Honors members, if your not an Honors member and get in a long line to check in and that line happens to be for Honors members expect some Hilton person to look disgusted and call you out in front of everyone and divert you to another line like a red headed step-child. Basically if you stay at Hilton you better be an Honors member or your just some poor trash that needs to stay clear of the decent upstanding Honors members.
Very close to sixth street and convenient if you want to go out for a night on the town. Beds and rooms were very clean. Would def recommend to anyone or stay there again.
The staff was extremely helpful and alert to guests needs. It was an amazing hotel in an amazing city!
Nice room Never received a wake up call
They deleted my cc on file and charged my debit card twice
Loved the new rooms and the pool was quite nice. Wish it didn't cost me so much
the proximity to 6th street
Great rooms and perfect location Staff was incredibly rude and continually incompetent
The renovations on the main hotel level were unexpected and, when done, will no doubt be places to see and be seen...this trip though, could be provided at a discount.
I just stayed in a hotel in California that was in need of updates. Once I stayed here in Austin, I felt like I had a pretty good handle on what was missing in that last hotel. The appointments were very modern, and there were USB ports everywhere. The lighting was all intelligently integrated, with functions that turned every light on from the door way, or just the entry, or a night light in the bathroom. The bathroom was very nice, not too big, not too small. I noticed that it had been impeccably up kept and that there wasn't damage from mold or anything like that. It's close to everything you want to do in downtown austin, though if you're looking for a run around or along the lake, you might be better off driving there. The lobby was under construction, but that's not really a big deal. I'm assuming that most facilities have to look like that if they are going to modernize.
Free breakfast at Exsecutive Floor When check-in, rate of room charge are mininput higer.
What a great stay! The staff was helpful and friendly from start to finish. It was like taking a step back in time without having to give up any modern conveniences. The price is worth all the little details.
We had a wonderful stay at the driskill. The staff was very helpful with suggestions on what to do in the area. We were staying for my birthday and web we arrived they had chocolate covered strawberries and champagne delivered to the room.
Great food menu with healthy choices. Friendly staff. Nice tall ceilings in room. Great location. Nice decor for the holidays.
Had massive character and charm. Gorgeous lobby. Bar always always had a nice vibe. There was an old musty odor in the bar and lobby. Reminded me of an old basement. Parking was $40/day.
The hotel decor and ambiance is very nicely done, makes you feel like you are in the midst of royalty. The bed is very comfortable. The service is excellent, we needed a few extra things since my wife wanted to celebrate my birthday. The bakery downstairs made a real good cake. The location of the hotel is great, it is right in the middle of the nightlife of Austin and makes going bar hopping or clubbing that much easier, cant imagine a better location. The elevator floor tiles were duck taped on which was odd. The room is a little small by texas standards but ok by NY standards. There is a surprising number fo bums on the streets outside, just ignore them and be on your own way, if you are from NYC you'll be fine but even otherwise nothing to be alarmed of. A bit pricey.
The staff, at every level, were responsive and had amazing attitudes. Very well done.
beautiful location in the middle of the city. Rooms are beautiful and very romantic.
Bed was amazing, architecture was beautiful, right in the heart of 6th street entertainment district Had issues with Valet parking service on two separate occasions. Normally I wouldn't mind, but when I have to pay for parking at a nightly rate then I expect service to match.
Location on 6th street was unmatched, excellent service as should be expected The room i was in wasnt worth the price paid, even though location couldnt be better.
Great location. Only one attendant on duty while checking in and checking out. We checked in early and checked out early and both times we had to wait in line. Great value. Please continue.
the staff were very helpful and polite, the property is beautiful.
the cleaniness of the hotel and the wonderful resturant the staff was very friendly!!but the young men at the front door to service you on arrival were courteous and very professional no
The decor in the lobby and lounge areas is very nice -- stylish and modern, with a Texas accent. The rooms are also stylish and comfortable.
The location was excellent. Easy to get around Austin from the location and very relaxing with good service and staff. The fee for parking was the only thing that I exerienced at the hotel that I did not like. Fourteen dollars per day was excessive in my opinion.
Room AC didn't cool like it should. Set it on 63 at night and it was still warm in the room
The food was good, glass elevator was quaint and location convenient. Sleeping on a cot. Being lied to about keys to concierge lounge. Dirty pool and spa. Building was old.
Wonderful hotel. Definitely a luxury stay. Is it my imagination, or does it seem hotels give "discount bookers" their 2nd rate rooms? It's hard to imagine this hotel having a bad room, but a few small things were bothersome. And always farthest from doors, elevators, etc.
great LOCATION, BEAUTIFUL ROOMS
Friendly, courteous staff. Not too far from UT Austin. Clean, comfortable rooms. Good location.
That there was a restaurant attached to the Inn, which made it very convenient for us.
Location, price, pretty good breakfast
nice pool, but we came later, so couldn´t enjoy; guite simple breakfast
Location Hotel shows age...needs a big refresh.
Room is quipped with coffee maker and refridgerator
Very comfortable beds, and a-c/climate control, nice breakfast and nice bar next door for a tasty meal. Internet access and pool. Not the greatest location and a car or cab is needed for those visiting without wheels.
It was easy to get to and close to major attractions of Austin. I was very disappointed with the cleanliness of the room. There was hair on the surround and in the drain of the bathtub. The towels smelled stale and the bed linens of one bed were wrinkled as to indicate someone had been either sitting or lying on the bed after it had been "cleaned" and prepared for my arrival. Although cleanliness is not everything, it certainly trumps everything else.
I was somewhat disapointed in my stay at Four Seasons Austin. I expected it to be a wow hotel and it was just nice. Very expensive when there were lots of other good places nearby for less. the hotel charged for wi-fi, come on ! You could get it for free at coffee shops now. Cheap! Up graded to balcony room on river view side, you could only stand on balcony! No chair or table, no room for one! What was the point? Staff was friendly, everyone in Austin was friendly. room was clean, I expect that in a good hotel. Spa was okay, not very inviting, small bad view. I would not bother to stay here again. Not up to par with other Four Seasons I've been to, not worth the price.
The charm and the location. The bar was also fun and lively. Rooms were a little dated.
Yes all of the above! This hotel goes above and beyond to meet your personal needs. Nope
I attended a conference at this hotel, so the rate was much below market rate. I upgraded from a Cityview room to a Lakeview room. The two rooms are identical, the only difference is the view, so decide if the view is worth the extra. In my case, I thought it might be quieter facing the lake, and it gave me a fabulous view of the bridge where the famous Austin bats emerge each night. The room was attractive and comfortable. I liked that the small fridge in the room containing items you have to pay for could be emptied out and filled with my own items. Room service charges were exhorbitant: $ total for a salad with seared chicken on it, and the greens were not fresh by the time I got the meal. Outside of meals provided by the conference, I didn't eat at the hotel. Service was wonderful. One weird thing is that they don't put a book in your room acquainting you with the locations of all their services (pool, spa, ice machines, etc.) When I asked about it, the desk clerk immedia...
Horrible stay overall given that this is supposed to be a 5 star hotel which it is NOT. It has one outdoor pool which is off the other side of the hotel and barely heated for our stay. Spa also terrible with no whirlpool, sauna. Only a small steam room in each locker room. Room and view were nice in downtown Austin, but that is about it. No tennis courts nor golf and only 3 or 4 spa treatment rooms. Gym area pointless with only a few treadmills and free weights. Will not stay again given price and lack of amenities. How is this 5 star??? not a typical four seasons for sure!!
Very friendly and professional hotel staff. Very timely room service. The Outdoor space on the river side of the hotel could be spruced up, but it's not bad.
My husband, two kids (5 years and 2 1/2 years old) and myself took a vacation to Austin, Texas for a couple of days and we decided to stay at the Four Seasons. Because there is construction going on City side of the hotel, we upgraded to a Lakeview Suite. The Lakeview suite was double the money and then some -- but we figured, Hey, we are on vacation and for that price, this has got to be luxurious. Well, I'm sorry to say that I was very disappointed with both the size and the look of the suite. It was much smaller than I anticipated and the furnishings were very basic. Just a basic pull out sofa -- no frills at all. The bathroom was very small and very plain looking. My husband and I have travelled a lot before and this room was most definitely not worth the price tag. That being said, everything else, and I mean everything, was superb. The service was incredible, everyone was polite and we were all treated like celebrities. Honestly, the staff is wonderful and made us all as comforta...
The Four Seasons Austin is a magical place. The building and grounds are the best of the best. Austin is a beautiful city and the Four Seasons helped us to enjoy and experience this great city. We asked the Concierge what there was to do in Austin. He told us that he might be able to get us tickets to see Wicked. He did. The performance was sold out and was truely amazing. As great as the hotel was, the staff were even better. Why do we like the Four Seasons so much--because the staff provide a level of service that we experience no where else. My wife told me that they made her feel like the most important person in the world. We want to go back to Austin, to spend more time at the Four Seasons and to spend more time in this very special city.
Great service and wait staff N/a
I was expecting to be wowed at the four seasons, particularly given the price. I found the hotel to be nothing special. Everything was just ok. The staff was friendly, but then again, everyone in Austin is friendly. I could not believe they charged for wi-fi. That was really a cheap move. The spa was alright, small with not much atmosphere. The entire experience was just alright. I did feel a bit ripped off for the price. The are many hotels in the area for substantially less money with the same features. I would explore other options if I return.
angenehme sachliche Atmosphäre wireless Internet hilfsbereites Personal alles kostet extra keine minibar nur ein wasserglas für 2 personen im zimmer
Das Parken kostet $20, dies war nicht auf der Liste als ich ür das Zimmer zahlte. Mein Zimmer war neben Aufzügen, eine Flasche Wasser war auf dem Zimmer mit einer versteckten Gebühr von $3.50 /Flasche, das Licht im Bad funktionierte nur manchmal in der Zeit, und am nächsten Morgen als ich in mein Fahrzeug ging um zu fahren, waren dort Bierflaschen um meinen Truck herum und Urinflecken auf dem Beton, ebenso neben meinem Truck. meine Erfahrung war schrecklich, ich würde nie in Betracht ziehen, hier wieder zu übernachten.
Cleanliness, and friendly staff. Downtown location is great for exploring 6th st area. South Congress is a long walk (esp. in hot sun), but was still do-able. Parking at the hotel is $40 / night by valet. We ended up at a nearby garage @ $24 / night.
Everything except the valet parking (that service was good & prompt, though); self park would have been preferable. Staff-ALL staff-was excellent, highly competent & knowledgeable, courteous, professional and friendly. I believe that the SFA hotel staff could compare favorably with hotels ANYWHERE. Only indoor pool; outdoor pool would have been preferable. Would have rather had self-parking available than valet parking
In "nice" hotels like this, one oftentimes encounters staff workers that are acerbic and demeaning w/o realizing it because the culture of the environment encourages that behavior. The staff in this case was excellent and down to earth. They smiled and laughed when I joked around w/ them (and I am funny .... and cute!). Most notably was our concierge, "Chenisse Johns," OUTSTANDING!. She was so helpful w/ many of our questions whether giving us directions for local restaurants or providing us w/ an upgrade in our room - which we took advantage of on the last night of our stay! The rooms on the 16th floor were fantastic and grand. They were quiet, allowing us to really SLEEP & wake up refreshed. I definitely would stay here again. OH, it's right in the heart of downtown, thus one can walk anywhere from the hotel.
nice decoration, nice ambiance, good room, was standard double very noisy airconditioning, should really be improved
Good location, clean, quiet, air conditioned, restaurant attached, computer in lobby to print your boarding pass.
No problems with reservation. Location was superb. Concierge was delightful. Difficult to find in the dark. We found the room a bit small and not quite enough room in the bathroom. The water and/or the plumbing had an off-putting smell.
Location was great and the staff couldn't have been nicer and more helpful.
Very nice hotel in a great location My room was very small for the price
The staff was amazing. Very nice and helpful. The bed was very comfortable. The location was perfect for what we wanted. The room was a bit muggy and humid.
Good front desk service Checkout isn't till 11pm. House keeping kept trying to come in before 9am , kept waking us up twice!
The location is excellent for Austin downtown activities Poor Internet connection
Good room nice both room
Great location for access to entertainment. Excellent buffet breakfast to tide us through the day. Staff very friendly and helpful. Cigarette butts in surrounding walkway near the river. Nearby ash tray. People are pigs. Sofa bed sheets pretty rough.
The place was very clean and the bed was comfortable. The staff was excellent and the location is great if you want to hit the downtown Austin touristy stuff (which is plentiful). The bathroom was extremely small (you had to step outside the bathroom to dry off), and rather weirdly, the toilet was shallow -- which I mention because you WILL get wet using this toilet. Very uncomfortable for a man. Never seen a toilet like that, and I hope to never see another one again. The AC didn't work well and was a bit noisy.
Convenient location $16 a plate for breakfast with no warning. $30 mandatory valet with no warning.
The staff was extremely friendly and helpful here and the price was better than most hotels in the city. We really enjoyed our stay here! Valet parking is pricey
Location and price. The front desk person was not accommodating. Had booked a king bed for my wife and I and at check in was simply told they don't have one and that we would need to take a room with 2 double beds instead if her upgrading us to a different room w a king. Upon arrival at our room, the keys did not work and then had to move rooms
Very close to downtown clubs and restaurants. Good restaurant on 18th floor. Safe area. Very tiny pool. Really it was the same size as the spa. It was just for cooling off.
Breakfast was delicious, beds were adjustable, room had great amenities, very clean, greatly enjoyed my stay The hallways were a little loud
The hotel staff was friendly and helpful. The hotel was close to the location for the wedding we were attending.
Die Lage ist sehr praktisch. Hotel war durchschnittlich. Minuspunkte waren zwei Faktoren. Der erste war der überhöhte Preis für das Wochenende wegen dem F1 Championship. Das war schade aber nichts ungewöhnliches. Die echte Beschwerde war der Lärm, während der Nacht. Hörte sich an, als wäre ich auf einem Straßenfest bis um 4 Uhr morgens, das Personal gab sich keine Mühe mit den lauten Gästen zu sprechen.