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the appartment was new,big,warm and well decorated!the view was amazing.It was a 15 minute walk from the village but it was not a problem for us.we would definately choose it again.big plus! 2 bathrooms...
Spacious rooms with cosy furniture and brilliant new equipment- value for money. Cold at beginning all right afterwards. More accurate GPS coordinates: N41.81942 E23.47823.
nice new apartment with a lot of space. very much enjoyed the fireplace in the apartment.
we liked the location the views of the city and the mountains the fact that there were no noise but you were so close to everything no, certainly it was value for money
quiet place, modern and good standards constructions.Spacious room very well equiped, securised private parking. Nice view, specially 31st dec. for the fire-show. water pump too noisy at block A side. Only half receptionists efficient (couldn't explain the needing of access code for internet connection). Missing a spa center ( operating in 90 % of Bansko hotels).
Newly built, spacious appartments, well equiped, quiet location There was no water supply for several hours during our stay
Receptionist were very nice and very helpfull Must fix the road around the place , they are terrible and dangerous
Die persönliche Betreuung durch Herrn Stefani, die Lage am Lift,das umfangreiche Frühstück, das gute harte Bett, das schöne Bad, die guten Services etc
Das großzügige Zimmer. Dass ich gleich am nächsten Tag auf meine Bitte hin ein Zimmer nach Westen beziehen konnte, weg von viel befahrenen Straße, die ja auch Baustellenzufahrtsstraße ist. Die Freundlichkeit des Heidelberger Managers. Ja, eine ganz Reihe von Punkten. Falls es Sie interessiert, übermittle ich Ihnen diese Punkte gesondert.
Dieses Hotel ist wohl das beste Hotel (außerhalb Sofias) in Bulgarien. Es bietet optimale Voraussetzung für ein Urlaub in der Natur. Personal und Sevice sind ausgezeichnet.
Der freundliche Emfang durch den Deutschg sprechenden Herrn Halfhide
Das sehr nette Personal und die Lage des Zimmers. Der Frühstücksraum war mit Gästen überfüllt, so dass man kaum einen leeren Platz finden konnte. Da auch das Büffet von Gästen überfüllt war, haben wir nur das gegessen, wo kein Pulk davor stand
Empfang, Zimmer, Swimming pools, Terrassen, Restaurants, Service es fehlt ein Plantschbecken fuer die Kleinkinder
Lage zur Gondel, Spa- Bereich, Pool und Jacuzzi im Freien, Frühstücksangebot, Abstellmöglichkeiten für die Ski und Trocknung einige Mitarbeiter wirkten relativ unfreundlich
The hotel is new and tastefully arranged and the room was spacious and well equipped. After 2 hours of search and information on gas stations and people on the street we found the hotel. It does not have any indicator, and the 4 numbers available are not working. Distance between the hotel and the center of Bansko is not less than 10 km, not 6 km as shown on the Booking.com. The entire area where the hotel is located is under construction so the camera window did not see than just sites. Being situated on the corner building, in the room was very cold. In the kitchen utensils were not, even though it was provided with electric hob and sink like you could cook. We found only 3 glasses dirty. Hood was still not installed and hanging than 2 threads. Dinner was poor, with some minced meat. Breakfast was also poor. No internet!
very good value for money, super friendly staff more frequent shuttle to the ski zone, room brochure in english,
Design, Komfort, Wellness, Preis/Leistung -------
Sehr saubere und moderne Zimmer. Freundliche Hotelmitarbeiter. Gute Lage. Das Hoteleigene Restaurant vermochte nicht zu überzeugen. Besser auswärts essen.
Wir waren alle mit dem Service und den Leistungen im Hotel rundumzufrieden Frühstück hätte etwas besser sein können.
Das Feuerwerk zum Neujahr. Die Lage des Hotels katastrofal - mitten in der Pampa, das Personal war überfordert und nicht freundlich, das Galadinner zum Silvester war sehr, sehr durchschnittlich zum Preis von 75,00 Euro. Zu laute Musik, genau wie die Griechen, die zu 99% das Hotel gefüllt haben. Chaos herrschte im Poolbereich, in der Sauna saßen die Griechen direkt auf den Holzbänken, ohne Badetücher zu benutzen, es fehlte an Badetüchern. Das Frühstück immer das gleiche. Das Personal ist nicht gut geschult für die extrem volle Ferienzeit.
The 2 bed apartment was very nicely decorated. The staff were very unfriendly. The breakfast was practically inedible and the only coffee they had was powdered. The showers leaked all over the bathroom floor and the kitchenette only had 4 glasses - no cutlery, plates, mugs, pans in fact a very poor excuse for a kitchen so we were never able to eat in! We went there for the ski-ing but no transport was laid on to take us to the gondola and the hotel was on the very edge of the town so a very long walk. Ended up taking taxis for the first few days until we complained and then they provided alternative transport. Hotel restaurant was the worst meal we had and they wouldn't take credit card. Also on leaving the staff were very put out that we wanted to pay our bill by credit card.
Problem with hot water and too much noise in the hotel.
Lovely,modern and clean hotel. Opened in Dec 2008 so everything still looks new! Excellent location with taxi/bus station next to hotel. Centre was 10 min walk away with nice restaurants just down the road. Most of the staff spoke english which was helpful. Unfortunately during our stay there in May, the Jacuzzi and Turkish Bath were not working because they were broken??? Already!!!?? and they made no attempt to rectify the problem!
I tried the SPA - so delightful, and bulgarian food - they cook it great! not at all
ta spa! to prosopiko...toys tropoys toy...
The room allocation policy was super strange and had to change room 3 times from studio which is about 2 star, to double /3star/ to vip which is about 4 star. Given the hotel is generally rated 4 star its an issue.
It is a very nice hotel, interresting design, but bad execution, details shows that was made in a hurry, too bad, it has potential. Nice view, and very good location. event booking locate it on a street that is not corect. value for money ....fair Food was not from a 4 star hotel, rather 2-3. Jacuzzi on charge 10 leva/30 min, but not specified on site. Sauna....better i don't describe: stinking. it's a pity for the big investment made there. staff was kind but very poor english. this is not ok for a 4 star hotel.
We were quickly checked in and the apartment was nice and spacious with a good view. It was way too hot in the hotel even though it was winter.
Nothing Feed back of hotel A very badly managed Apartment Complex that’s probable why it was virtually empty, Food uneatable, No utensils in apartment not even a kettle or knives and forks just a few glasses. Most of the time children translated that’s if we could find anybody in reception and the massage area was well equipped but unfortunately I didn't want a man to do my treatment with poor hygiene. You did ask me to be factual. I also saw a tariff on the counter on the reception, which quoted 97 euros per night for the time of year we went for the same size apartment so I have paid far to much 52euros per night over. If my stay had been good I wouldn’t have minded. I could have stayed at the Kempinski for less than that and I’m sure the management and facilities are far better after spending quite a lot of my time there. A refund would be appreciated Ann
- Excellent hotel, very nice rooms, beautiful furniture, perfect facilities - each staff member at the reception desk was extremely nice and helpful and had good knowledge of English - super swimming pool and sauna - Poor quality of food; poor choice of meals; - poor performance of the staff at the restaurant (poor knowledge of English, slow service, music too loud in the restaurant) - heat level much too high inside the hotel
Close to gondola lift and some nice restaurants (Pizzaria Victoria). Spacious one-bedroom appartment. Breakfast is ok. It is hard to find the hotel at first, because it has no sign and there is a construction near the hotel. There is a kitchen in the appartment, but no frying pan. There is a questionnaire in the room, but no pencil... And many other small details. But the hotel is still fine and worth staying.
Good facility for ski, five minute to the gondola, good personal, good food, nice pool and spa facilities The hotel is hard to find, in fact don't apear on the booking map, in the front of hotel is other two constructions in progress, the acces to the parking zone is like a forest road, electronic payment don't worked a the final day, but hotel staff supplied this problem with an disccount
The hotel room was large and spacious but lacked any charm or personality The room was sparcely furnished , no bowls and minimal crockery , no pictures. We had no water on the first night of our arrival!
beautiful hotel with friendyl, helpful staff, good and plentiful food. will definately be going back.
Good location for the Gondola Lift. Lots of facilities for spa and gym Very competitively priced Maid service called every day, changed sheets and tidied up. All of the staff were very friendly and willing to help with any problems that arose......... thanks! The food for the evening meal was terrible all of the main courses that you could choose from were cold, this included spag bol, chips, creamy chicken, lasagne, sausages, stew, everything cold. The only thing that I enjoyed about the evening meal was the good selection of salad for starter........... again cold (thankfully)!! We also booked the presidential suite as there were 7 of us travelling and all wanted to stay together, the suite itself was enormous with very large rooms and a huge living dinning area............ but there was hardly any furniture, crockery and utensils!! Although the beds were very comfortable.
Fantastic spa and very good buffet More channels at tv in other languages not only Bulgarian,I believe that internal piscine should have warm water because it is frozen.Our room at the 4th floor did not had curtains or blinds to protect our eyes from the morning sun
No heater,just the aircondition.Unhealth dry air from aircondition maked the breath difficult
spa , breakfast
The spa facilities The immediate and rude clearing of breakfast even though there were still guests in the dining room part way through their meal. You can hear people in the next room and passage.
Nice hotel, good facilities, tasty breakfasts Road to the hotel, small parking, construction works close to the hotel
This is a real 4 stars hotel. The SPA center is wonderful. You must visit during your stay. Is quite far from the centre and the ski station. Anyway, there is a useful bus shuttle every 30 min. to go there.
relax & spa
Swimming Pool nein
Personal an Rezeption unfreundlich, im Restaurant Berufsanfänger, Angebot in Restaurant unzureichend, Internet funktionsunfähig und TV-Programmangebot für längeren Aufenthalt unzureichend, Umgebung des Hotels Riesenbaustelle
wenn man es gefunden hat, ist es ein erstklassiges Hotel, professionell, echte 4 Stern Kategorie, sehr freundlich, großzügige Zimmer, sehr großes herrlich erfrischendes Schwimmbad, Zimmer nicht klimatisiert (bei 30 Grad im August schwierig, aber Bansko ist Wintersportzentrum), kann aber durch offene Balkontür in der Nacht reguliert werden.
Größe der Zimmer & des Pools Fitnessraum nahezu unbenutzbar; Frühstück nicht angemessen für ein 4-Sterne-Hotel; viele kleine und große Unvollkommenheiten, die sich für ein solches Hotel nicht gehören
It was the worst hotel I've ever visited...And believe me, I'm a very convenient person..The only thing worth of mentioning are the kind girls at the reception desk and the bartender... Everything....The room didn't have any heat at night, because either it was broken or turned off!! The room hadn't been cleaned from the last guests, the staff cleaned the room every three days...I couldn't wait to leave from this Nightmare!
dirty and very coolrooms. bad breakfast
Comfortable room Definitely Breakfst
the rooms were big and nice there is no lobby that you can relax by the fire or enjoy staying a night in the hotel
Nice big and warm apartment with 2 music channels and 2 greek channels. Breakfast was very poor for a 4 star hotel as it is poor in other 4 star hotels in Bansko. You have to cross the restaurants to go to the SPA, which could have been better.
location, spacious rooms Food was not acceptable for a 4 star hotel
location (very close to the gondola station), very spacious and beautiful rooms - suites, helpful personnel, garage and ski room, etc, etc.
Speisen des Restaurants sind sehr zu empfehlen Ih war sehr ueberascht, dass das Hotel fest in der Hand der bulgarischen Mafia ist. Eine unangenehme Erfahrung fuer mich, hatte ich bisher nur ueber diese Sache in den Medien gehoert wurde ich nun direkt damit konfrontiert. Das war wohl der letzte nicht notwendige Aufenthalt in Bulgarien fuer mich!