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Lage zur Gondel, Spa- Bereich, Pool und Jacuzzi im Freien, Frühstücksangebot, Abstellmöglichkeiten für die Ski und Trocknung einige Mitarbeiter wirkten relativ unfreundlich
Die persönliche Betreuung durch Herrn Stefani, die Lage am Lift,das umfangreiche Frühstück, das gute harte Bett, das schöne Bad, die guten Services etc
Das großzügige Zimmer. Dass ich gleich am nächsten Tag auf meine Bitte hin ein Zimmer nach Westen beziehen konnte, weg von viel befahrenen Straße, die ja auch Baustellenzufahrtsstraße ist. Die Freundlichkeit des Heidelberger Managers. Ja, eine ganz Reihe von Punkten. Falls es Sie interessiert, übermittle ich Ihnen diese Punkte gesondert.
Der freundliche Emfang durch den Deutschg sprechenden Herrn Halfhide
Dieses Hotel ist wohl das beste Hotel (außerhalb Sofias) in Bulgarien. Es bietet optimale Voraussetzung für ein Urlaub in der Natur. Personal und Sevice sind ausgezeichnet.
Das sehr nette Personal und die Lage des Zimmers. Der Frühstücksraum war mit Gästen überfüllt, so dass man kaum einen leeren Platz finden konnte. Da auch das Büffet von Gästen überfüllt war, haben wir nur das gegessen, wo kein Pulk davor stand
Empfang, Zimmer, Swimming pools, Terrassen, Restaurants, Service es fehlt ein Plantschbecken fuer die Kleinkinder
very good value for money, super friendly staff more frequent shuttle to the ski zone, room brochure in english,
The hotel is new and tastefully arranged and the room was spacious and well equipped. After 2 hours of search and information on gas stations and people on the street we found the hotel. It does not have any indicator, and the 4 numbers available are not working. Distance between the hotel and the center of Bansko is not less than 10 km, not 6 km as shown on the Booking.com. The entire area where the hotel is located is under construction so the camera window did not see than just sites. Being situated on the corner building, in the room was very cold. In the kitchen utensils were not, even though it was provided with electric hob and sink like you could cook. We found only 3 glasses dirty. Hood was still not installed and hanging than 2 threads. Dinner was poor, with some minced meat. Breakfast was also poor. No internet!
Wir waren alle mit dem Service und den Leistungen im Hotel rundumzufrieden Frühstück hätte etwas besser sein können.
Sehr saubere und moderne Zimmer. Freundliche Hotelmitarbeiter. Gute Lage. Das Hoteleigene Restaurant vermochte nicht zu überzeugen. Besser auswärts essen.
Design, Komfort, Wellness, Preis/Leistung -------
Das Feuerwerk zum Neujahr. Die Lage des Hotels katastrofal - mitten in der Pampa, das Personal war überfordert und nicht freundlich, das Galadinner zum Silvester war sehr, sehr durchschnittlich zum Preis von 75,00 Euro. Zu laute Musik, genau wie die Griechen, die zu 99% das Hotel gefüllt haben. Chaos herrschte im Poolbereich, in der Sauna saßen die Griechen direkt auf den Holzbänken, ohne Badetücher zu benutzen, es fehlte an Badetüchern. Das Frühstück immer das gleiche. Das Personal ist nicht gut geschult für die extrem volle Ferienzeit.
I tried the SPA - so delightful, and bulgarian food - they cook it great! not at all
The 2 bed apartment was very nicely decorated. The staff were very unfriendly. The breakfast was practically inedible and the only coffee they had was powdered. The showers leaked all over the bathroom floor and the kitchenette only had 4 glasses - no cutlery, plates, mugs, pans in fact a very poor excuse for a kitchen so we were never able to eat in! We went there for the ski-ing but no transport was laid on to take us to the gondola and the hotel was on the very edge of the town so a very long walk. Ended up taking taxis for the first few days until we complained and then they provided alternative transport. Hotel restaurant was the worst meal we had and they wouldn't take credit card. Also on leaving the staff were very put out that we wanted to pay our bill by credit card.
ta spa! to prosopiko...toys tropoys toy...
Lovely,modern and clean hotel. Opened in Dec 2008 so everything still looks new! Excellent location with taxi/bus station next to hotel. Centre was 10 min walk away with nice restaurants just down the road. Most of the staff spoke english which was helpful. Unfortunately during our stay there in May, the Jacuzzi and Turkish Bath were not working because they were broken??? Already!!!?? and they made no attempt to rectify the problem!
The room allocation policy was super strange and had to change room 3 times from studio which is about 2 star, to double /3star/ to vip which is about 4 star. Given the hotel is generally rated 4 star its an issue.
Problem with hot water and too much noise in the hotel.
beautiful hotel with friendyl, helpful staff, good and plentiful food. will definately be going back.
Good facility for ski, five minute to the gondola, good personal, good food, nice pool and spa facilities The hotel is hard to find, in fact don't apear on the booking map, in the front of hotel is other two constructions in progress, the acces to the parking zone is like a forest road, electronic payment don't worked a the final day, but hotel staff supplied this problem with an disccount
It is a very nice hotel, interresting design, but bad execution, details shows that was made in a hurry, too bad, it has potential. Nice view, and very good location. event booking locate it on a street that is not corect. value for money ....fair Food was not from a 4 star hotel, rather 2-3. Jacuzzi on charge 10 leva/30 min, but not specified on site. Sauna....better i don't describe: stinking. it's a pity for the big investment made there. staff was kind but very poor english. this is not ok for a 4 star hotel.
Nothing Feed back of hotel A very badly managed Apartment Complex that’s probable why it was virtually empty, Food uneatable, No utensils in apartment not even a kettle or knives and forks just a few glasses. Most of the time children translated that’s if we could find anybody in reception and the massage area was well equipped but unfortunately I didn't want a man to do my treatment with poor hygiene. You did ask me to be factual. I also saw a tariff on the counter on the reception, which quoted 97 euros per night for the time of year we went for the same size apartment so I have paid far to much 52euros per night over. If my stay had been good I wouldn’t have minded. I could have stayed at the Kempinski for less than that and I’m sure the management and facilities are far better after spending quite a lot of my time there. A refund would be appreciated Ann
- Excellent hotel, very nice rooms, beautiful furniture, perfect facilities - each staff member at the reception desk was extremely nice and helpful and had good knowledge of English - super swimming pool and sauna - Poor quality of food; poor choice of meals; - poor performance of the staff at the restaurant (poor knowledge of English, slow service, music too loud in the restaurant) - heat level much too high inside the hotel
The hotel room was large and spacious but lacked any charm or personality The room was sparcely furnished , no bowls and minimal crockery , no pictures. We had no water on the first night of our arrival!
Close to gondola lift and some nice restaurants (Pizzaria Victoria). Spacious one-bedroom appartment. Breakfast is ok. It is hard to find the hotel at first, because it has no sign and there is a construction near the hotel. There is a kitchen in the appartment, but no frying pan. There is a questionnaire in the room, but no pencil... And many other small details. But the hotel is still fine and worth staying.
Good location for the Gondola Lift. Lots of facilities for spa and gym Very competitively priced Maid service called every day, changed sheets and tidied up. All of the staff were very friendly and willing to help with any problems that arose......... thanks! The food for the evening meal was terrible all of the main courses that you could choose from were cold, this included spag bol, chips, creamy chicken, lasagne, sausages, stew, everything cold. The only thing that I enjoyed about the evening meal was the good selection of salad for starter........... again cold (thankfully)!! We also booked the presidential suite as there were 7 of us travelling and all wanted to stay together, the suite itself was enormous with very large rooms and a huge living dinning area............ but there was hardly any furniture, crockery and utensils!! Although the beds were very comfortable.
We were quickly checked in and the apartment was nice and spacious with a good view. It was way too hot in the hotel even though it was winter.
relax & spa
Fantastic spa and very good buffet More channels at tv in other languages not only Bulgarian,I believe that internal piscine should have warm water because it is frozen.Our room at the 4th floor did not had curtains or blinds to protect our eyes from the morning sun
Nice hotel, good facilities, tasty breakfasts Road to the hotel, small parking, construction works close to the hotel
This is a real 4 stars hotel. The SPA center is wonderful. You must visit during your stay. Is quite far from the centre and the ski station. Anyway, there is a useful bus shuttle every 30 min. to go there.
No heater,just the aircondition.Unhealth dry air from aircondition maked the breath difficult
spa , breakfast
The spa facilities The immediate and rude clearing of breakfast even though there were still guests in the dining room part way through their meal. You can hear people in the next room and passage.
Tolle Lage, sehr schöne Spa-anlagen, hilfsbereites Personal, gutes Frühstück(kann besser werden). Die Zimmer entsprachen definitiv nicht dass was man von einem 4 -Sterne Hotel erwartet. Der gesamte service (gratis sauna, spa etc) haben aber alles wieder gutgemacht (preis und ''sterne-erwartung'' :) ).Die Küche des Hotels war einfach nur schlecht.
Super Hotel, guter Service, leckeres Essen, sehr nette Mitarbeiter. Da gab es nichts zu meckern.
Das Hotel ist im November 2008 eröffnet worden und ist im Top-Zustand. Es war sehr sauber und das Personal sehr freundlich. Ich würde das Hotel gerne weiter empfehlen. Wir sind begeistert vom gesamten Ambiente.
Sehr schönes neues gepflegtes hotel essensmöglichkeit buffet und speisekarte nicht zu empfehlen
Ds Hotel liegt sehr zentral, aber ruhig. Für die Fahrt ins Skigebiet wurden an mehreren Tagen kostenloser Shuttlebus angeboten. Frühstück, Zimmer war komfortabel. Roomservice und Wellnesbereich im mitteleuropäischen Standard.
location (very close to the gondola station), very spacious and beautiful rooms - suites, helpful personnel, garage and ski room, etc, etc.
Nice big and warm apartment with 2 music channels and 2 greek channels. Breakfast was very poor for a 4 star hotel as it is poor in other 4 star hotels in Bansko. You have to cross the restaurants to go to the SPA, which could have been better.
location, spacious rooms Food was not acceptable for a 4 star hotel
It was the worst hotel I've ever visited...And believe me, I'm a very convenient person..The only thing worth of mentioning are the kind girls at the reception desk and the bartender... Everything....The room didn't have any heat at night, because either it was broken or turned off!! The room hadn't been cleaned from the last guests, the staff cleaned the room every three days...I couldn't wait to leave from this Nightmare!
the rooms were big and nice there is no lobby that you can relax by the fire or enjoy staying a night in the hotel
Comfortable room Definitely Breakfst
dirty and very coolrooms. bad breakfast
there is on ski pass
very nice hotel, very good value for the money, nicely designed, big rooms, extremely good location
Very good location near the gondola lift; nice design of the hotel, including furnitures, spacious rooms; Very poor breakfast; no posibility to pay by credit card; the staff could have been more friendly;
The location was excellent for the ski gondola The staff on the reception was a bit cold(rude i could say) except the young blond guy who was very polite and accomodating
The only thing i liked about Sport Hotel was its excellent location next to the gondola that allowed ski - in & ski out. Sport Hotel wasnt ready to open one month ago, yet it did but without prices reflecting the services and quality it offered. All hotel guests where under the impression that they have booked rooms in a hotel with spa facilities. We were outraged when the hotel staff informed us that 'these facilities have not been constructed yet'. Other outrageous things where: A. Heating not working on 4th floor B. Very poor english by hotel staff C. Extra beds a poor quality sofabed that was impossible to sleep on D. No room service E. No phones on rooms F. No currency exchange at reception G. No hotel staff on bar, you had to ask at reception to call them H. No minibar / water on rooms I. Poor quality breakfast J. Breakfast starts at 8:00
Location is great, very close to gondola lift. Junior Suite is a spacious double room with seating area, everything is new and the room is very clean. There is a great restaurant Fancy on the first floor. Te hotel is new and maybe it is going to be a 4 star hotel some day, but for now it is not. There is no mini bar or safe in the room. In the bathroom there is no shower cabin, just the shower sticking out of the wall. The breakfast is poor. The staff is unprofessional. I still recommend this hotel due to the location and price.
very good and stylish hotel and in the best posiltion of the village spa and breakfast
I liked the design of the hotel (reception and the rooms); Very good location near the gondola and city centre; The hotel is very new which is good but they had opened it before they have finished part of the facilities The quality of the hotel's staff is poor; Even if we made the reservation on booking.com using our card, the hotel blocked the total amount related to our stay about 2 weeks before our staying; The breakfast needs to be improved and the related staff as well; Part of the hotel's facilities are not finished (eg. Spa and Relax)
Location is great. Rooms are spacious, nice furnished and clean. This was our second and the last stay at this hotel. Staff is very rude and very unprofessional. There are no spa facilities, there is no room service, no minibar. The hotel is new and doesn't meet the requirements of a 4 star hotel and the staff should make all the efforts to get new clients, but obviously nobody cares!!! If you have any complaints you can only speak to the manager Mrs. Stamatova, which is even worse than the reception staff. And also don't be surprised if the friends of the hotel's owner will sit in the bar and make fun of you and other tourists. Don't stay here!