a nice and warm hotel with polite stuff.very clean and near the lift...exact programm for the ski bus for on and off the lift... warmer pool...its not cold but still not warm enough...the breakfast needs more kinds of food...the internet works good only at the living room.we stayed on the 1st floor and it disconnects all the time...
fireplace, and the desing of the room. The moning after New Year Eve, they stopped to serve brakefast at 10,00, and turn off the coffe machine!! The staff were unfriendly.
Absolutely clean room and public spaces. Very friendly and helpful staff, reception staff speaks english well. Rooms have modern design, didn't find something missing or broken. There was no smoke smell in room. Beds are wide and very comfortable, I enjoyed a really relaxing sleep. Tv provides more than 50 channels, most bulgarian. There is free, fast Wi-Fi, it was working even inside our 1st floor room, ask at reception for password. Menu is in bulgarian, english and russian language. Big terrace for summer days. Very easy to find and only 10 minutes walk to the center of Bansko (but far away from ski lift). Sauna was clean and available for free use at any time till late at night. Overall,a very honest proposal for your staying in Bansko Free private parking
Friendly staff (unlike Bulgarians in shops and other places in Bansko).They speak English good enough to communicate.Door lock broke down during our stay and fixed immediately by technician.Breakfast satisfactory considering room price (54 euros std double) Internet wi-fi access in rooms
Friendly staff,clean and quite rooms,near by the center and the gondola station.
Lage zur Gondel, Spa- Bereich, Pool und Jacuzzi im Freien, Frühstücksangebot, Abstellmöglichkeiten für die Ski und Trocknung einige Mitarbeiter wirkten relativ unfreundlich
Dieses Hotel ist wohl das beste Hotel (außerhalb Sofias) in Bulgarien. Es bietet optimale Voraussetzung für ein Urlaub in der Natur. Personal und Sevice sind ausgezeichnet.
Das sehr nette Personal und die Lage des Zimmers. Der Frühstücksraum war mit Gästen überfüllt, so dass man kaum einen leeren Platz finden konnte. Da auch das Büffet von Gästen überfüllt war, haben wir nur das gegessen, wo kein Pulk davor stand
Der freundliche Emfang durch den Deutschg sprechenden Herrn Halfhide
Empfang, Zimmer, Swimming pools, Terrassen, Restaurants, Service es fehlt ein Plantschbecken fuer die Kleinkinder
Die persönliche Betreuung durch Herrn Stefani, die Lage am Lift,das umfangreiche Frühstück, das gute harte Bett, das schöne Bad, die guten Services etc
Das großzügige Zimmer. Dass ich gleich am nächsten Tag auf meine Bitte hin ein Zimmer nach Westen beziehen konnte, weg von viel befahrenen Straße, die ja auch Baustellenzufahrtsstraße ist. Die Freundlichkeit des Heidelberger Managers. Ja, eine ganz Reihe von Punkten. Falls es Sie interessiert, übermittle ich Ihnen diese Punkte gesondert.
Das Feuerwerk zum Neujahr. Die Lage des Hotels katastrofal - mitten in der Pampa, das Personal war überfordert und nicht freundlich, das Galadinner zum Silvester war sehr, sehr durchschnittlich zum Preis von 75,00 Euro. Zu laute Musik, genau wie die Griechen, die zu 99% das Hotel gefüllt haben. Chaos herrschte im Poolbereich, in der Sauna saßen die Griechen direkt auf den Holzbänken, ohne Badetücher zu benutzen, es fehlte an Badetüchern. Das Frühstück immer das gleiche. Das Personal ist nicht gut geschult für die extrem volle Ferienzeit.
Sehr saubere und moderne Zimmer. Freundliche Hotelmitarbeiter. Gute Lage. Das Hoteleigene Restaurant vermochte nicht zu überzeugen. Besser auswärts essen.
Design, Komfort, Wellness, Preis/Leistung -------
Wir waren alle mit dem Service und den Leistungen im Hotel rundumzufrieden Frühstück hätte etwas besser sein können.
Tolle Lage, sehr schöne Spa-anlagen, hilfsbereites Personal, gutes Frühstück(kann besser werden). Die Zimmer entsprachen definitiv nicht dass was man von einem 4 -Sterne Hotel erwartet. Der gesamte service (gratis sauna, spa etc) haben aber alles wieder gutgemacht (preis und ''sterne-erwartung'' :) ).Die Küche des Hotels war einfach nur schlecht.
Ds Hotel liegt sehr zentral, aber ruhig. Für die Fahrt ins Skigebiet wurden an mehreren Tagen kostenloser Shuttlebus angeboten. Frühstück, Zimmer war komfortabel. Roomservice und Wellnesbereich im mitteleuropäischen Standard.
Super Hotel, guter Service, leckeres Essen, sehr nette Mitarbeiter. Da gab es nichts zu meckern.
Sehr schönes neues gepflegtes hotel essensmöglichkeit buffet und speisekarte nicht zu empfehlen
Das Hotel ist im November 2008 eröffnet worden und ist im Top-Zustand. Es war sehr sauber und das Personal sehr freundlich. Ich würde das Hotel gerne weiter empfehlen. Wir sind begeistert vom gesamten Ambiente.
The only good thing was that it is very close to the Gondola lift.I don't reccomend anyone this hotel. Unfortunatelly it was a terrible experience. We planned to stay 6 nights but we left after 3. There was no cleaning in the room, the staff was very unfriendly, they speak poor english (some of them because the rest don't speak at all) the smell in the room was unbearable (somebody must have piss in the room or something), in the lobby was terrible noise until 1.00 am or something ....
It was close to the gondola lift and the room was fine. The food in the hotel was also better than expected. Yes the reception was very poorly staffed with the same girl seeming to work 24 hours a day. I do not balme here for the poor service as she was clearly too tired. They would only give one room key between two people. After another argument they did give me a second key. They room was not cleaned for three days and the towels not changed in four days. The price of the hotel went up as they would only take lev and the rate of exchange that they used was 10 lev per hundred more than what it should be. Also if you did go to reception there was no system for queing to speak to someone and other nationalitys which i wont name have no perception of queing and just barge there way in front of you. Very frustrating.
Size of the room. Facilities in hotel (pool, sauna). Good food (breakfast, dinner). Location (close to gondola lift). Cleanliness (especially in the pool area). The staff was sleepy.
nice rooms, good position not a 5 star hotel
The staff were excellent and very helpful. The decor and design was beautiful with an impressive atrium and lounge area. Excellent location for the ski facilities in the resort. The rooms had no crockery (apart from 3 glasses) and did not have a kettle (although there were hotplates in the kitchen area) which you could not use. There was a price list for a mini bar but there was no mini bar available in the room.
maybe location staff was rude and uninformed. Water in the pool was cold and no jacuzzi (hot-tub) even though it was advertised. Guests make noise in the lobby until 2-3 am and staff didn't do anything about it.
The hotel was really nice. Simple and modern offering what is required. Probably it is closer to a 4 star hotel, but generally we are happy. We liked the design, room space, good heating, spa facilities, location (quite close to the gondola) and the price was relatively good for a weekend. The fact that in order to pay with a credit card it took the personnel literally half an hour! Also the fact that they had to empty the mini bar the night before leaving!
Very attractive place to stay inside the hotel restaurant was excellent Outside as with most of bansko very unattractive needs landscaping and road finished so that it is not necessary to walk nthrough deep mud to enter. Also there is a charge for use of swimming pool sauna etc they only had one credit card machine which did not work and insisted that we paid in cash very annoying as our taxi was waiting to take us to the airport and we had to then find a bank
The apartments were spacious. There was no safe footpath up to the ski lifts. The hot water was only lukewarm in the shower. There was no number in the room phone to contact rececption. Hairdryer in the room kept overheating. Bar closed early.
swimming pool cold
there is on ski pass
Location is great. Rooms are spacious, nice furnished and clean. This was our second and the last stay at this hotel. Staff is very rude and very unprofessional. There are no spa facilities, there is no room service, no minibar. The hotel is new and doesn't meet the requirements of a 4 star hotel and the staff should make all the efforts to get new clients, but obviously nobody cares!!! If you have any complaints you can only speak to the manager Mrs. Stamatova, which is even worse than the reception staff. And also don't be surprised if the friends of the hotel's owner will sit in the bar and make fun of you and other tourists. Don't stay here!
The location was excellent for the ski gondola The staff on the reception was a bit cold(rude i could say) except the young blond guy who was very polite and accomodating
I liked the design of the hotel (reception and the rooms); Very good location near the gondola and city centre; The hotel is very new which is good but they had opened it before they have finished part of the facilities The quality of the hotel's staff is poor; Even if we made the reservation on booking.com using our card, the hotel blocked the total amount related to our stay about 2 weeks before our staying; The breakfast needs to be improved and the related staff as well; Part of the hotel's facilities are not finished (eg. Spa and Relax)
very nice hotel, very good value for the money, nicely designed, big rooms, extremely good location
Very good location near the gondola lift; nice design of the hotel, including furnitures, spacious rooms; Very poor breakfast; no posibility to pay by credit card; the staff could have been more friendly;
The only thing i liked about Sport Hotel was its excellent location next to the gondola that allowed ski - in & ski out. Sport Hotel wasnt ready to open one month ago, yet it did but without prices reflecting the services and quality it offered. All hotel guests where under the impression that they have booked rooms in a hotel with spa facilities. We were outraged when the hotel staff informed us that 'these facilities have not been constructed yet'. Other outrageous things where: A. Heating not working on 4th floor B. Very poor english by hotel staff C. Extra beds a poor quality sofabed that was impossible to sleep on D. No room service E. No phones on rooms F. No currency exchange at reception G. No hotel staff on bar, you had to ask at reception to call them H. No minibar / water on rooms I. Poor quality breakfast J. Breakfast starts at 8:00
Location is great, very close to gondola lift. Junior Suite is a spacious double room with seating area, everything is new and the room is very clean. There is a great restaurant Fancy on the first floor. Te hotel is new and maybe it is going to be a 4 star hotel some day, but for now it is not. There is no mini bar or safe in the room. In the bathroom there is no shower cabin, just the shower sticking out of the wall. The breakfast is poor. The staff is unprofessional. I still recommend this hotel due to the location and price.
very good and stylish hotel and in the best posiltion of the village spa and breakfast
The stuff were very nice, good sauna, very large room. Almost every day I had to ask for the cleaning service to come into room.Either wise, all was ok.
Good location and really friendly reception. It's nice to see owners always smiling. Clean rooms with nice true-sheep blanket on the beds, really mountain-styled. I also appreciate to eat in front of the fireside, and home made food was delightful
friendly staff. Central location
friendly, helpful owners, good value accommodation, quiet bathroom floor slippery (ouch!)
the free inrenet access. service,
Friendly welcome, decent breakfast, rooms good value for the price
Polite staff. Lots of hot water for showers. Rooms clean. Excellent value for money. Heating turned off throughout the hotel which left it damp and cold and hence unwelcoming. However small electric heaters were placed in the rooms which were more than adequate.
bath room & room
I stayed in hotel for 5 nights, it s like being in the family, very friendly people. Very big and clean rooms. I had a room on top floor with balcony and mountain view which was nice. The hotel has sauna included in room rate. And they do transfer to and from ski lift. The main street with shops and restaurants is just round the corner.
it's convenient because it is in the centre of the town,but we found better hotels when we were there in the same price it needs renovation,especially the bathroom
Größe der Zimmer & des Pools Fitnessraum nahezu unbenutzbar; Frühstück nicht angemessen für ein 4-Sterne-Hotel; viele kleine und große Unvollkommenheiten, die sich für ein solches Hotel nicht gehören
wenn man es gefunden hat, ist es ein erstklassiges Hotel, professionell, echte 4 Stern Kategorie, sehr freundlich, großzügige Zimmer, sehr großes herrlich erfrischendes Schwimmbad, Zimmer nicht klimatisiert (bei 30 Grad im August schwierig, aber Bansko ist Wintersportzentrum), kann aber durch offene Balkontür in der Nacht reguliert werden.
Swimming Pool nein
Personal an Rezeption unfreundlich, im Restaurant Berufsanfänger, Angebot in Restaurant unzureichend, Internet funktionsunfähig und TV-Programmangebot für längeren Aufenthalt unzureichend, Umgebung des Hotels Riesenbaustelle
Das Hotel liegt sehr zentral und in fußläufiger Entfernung zur Talstation der Gondelbahn und hat darüber hinaus einen Shuttleservice - ist daher für Skiläufer sehr gut geeignet. Es wurde auf Barzahlung bestanden, ohne dass ich beim Einchecken darüber informiert wurde. Zunächst wurde behauptet, das Lesegerät sei kaputt, dann kam heraus, dass auf Anweisung der Geschäftsführung so verfahren wird - offenbar, um die Kreditkartengebühren zu sparen. (Im Internet finden sich weitere Hinweise darauf, dass dies kein Einzelfall ist.)
beautiful hotel with friendyl, helpful staff, good and plentiful food. will definately be going back.
The hotel room was large and spacious but lacked any charm or personality The room was sparcely furnished , no bowls and minimal crockery , no pictures. We had no water on the first night of our arrival!
Good facility for ski, five minute to the gondola, good personal, good food, nice pool and spa facilities The hotel is hard to find, in fact don't apear on the booking map, in the front of hotel is other two constructions in progress, the acces to the parking zone is like a forest road, electronic payment don't worked a the final day, but hotel staff supplied this problem with an disccount
Nothing Feed back of hotel A very badly managed Apartment Complex that’s probable why it was virtually empty, Food uneatable, No utensils in apartment not even a kettle or knives and forks just a few glasses. Most of the time children translated that’s if we could find anybody in reception and the massage area was well equipped but unfortunately I didn't want a man to do my treatment with poor hygiene. You did ask me to be factual. I also saw a tariff on the counter on the reception, which quoted 97 euros per night for the time of year we went for the same size apartment so I have paid far to much 52euros per night over. If my stay had been good I wouldn’t have minded. I could have stayed at the Kempinski for less than that and I’m sure the management and facilities are far better after spending quite a lot of my time there. A refund would be appreciated Ann
Good location for the Gondola Lift. Lots of facilities for spa and gym Very competitively priced Maid service called every day, changed sheets and tidied up. All of the staff were very friendly and willing to help with any problems that arose......... thanks! The food for the evening meal was terrible all of the main courses that you could choose from were cold, this included spag bol, chips, creamy chicken, lasagne, sausages, stew, everything cold. The only thing that I enjoyed about the evening meal was the good selection of salad for starter........... again cold (thankfully)!! We also booked the presidential suite as there were 7 of us travelling and all wanted to stay together, the suite itself was enormous with very large rooms and a huge living dinning area............ but there was hardly any furniture, crockery and utensils!! Although the beds were very comfortable.
Close to gondola lift and some nice restaurants (Pizzaria Victoria). Spacious one-bedroom appartment. Breakfast is ok. It is hard to find the hotel at first, because it has no sign and there is a construction near the hotel. There is a kitchen in the appartment, but no frying pan. There is a questionnaire in the room, but no pencil... And many other small details. But the hotel is still fine and worth staying.
It is a very nice hotel, interresting design, but bad execution, details shows that was made in a hurry, too bad, it has potential. Nice view, and very good location. event booking locate it on a street that is not corect. value for money ....fair Food was not from a 4 star hotel, rather 2-3. Jacuzzi on charge 10 leva/30 min, but not specified on site. Sauna....better i don't describe: stinking. it's a pity for the big investment made there. staff was kind but very poor english. this is not ok for a 4 star hotel.
- Excellent hotel, very nice rooms, beautiful furniture, perfect facilities - each staff member at the reception desk was extremely nice and helpful and had good knowledge of English - super swimming pool and sauna - Poor quality of food; poor choice of meals; - poor performance of the staff at the restaurant (poor knowledge of English, slow service, music too loud in the restaurant) - heat level much too high inside the hotel
We were quickly checked in and the apartment was nice and spacious with a good view. It was way too hot in the hotel even though it was winter.
The hotel has an excellent value for money. If you want to go to Bansko and be close to the slopes and to the fun this is the Hotel where you have to stay. Everything is according to expectation. Unfortunatelly not all the staff speaks english More variety at breakfast and dinner. Also a map of the hotel would be very helpful as it is very big and you may get lost on the way from room to the restaurant
Location to Gondola however tax to top of Gondola better than long wait at station. Pool area. Having Bowling alley along side. 10 Lev per person. Limited variation in evening food choices. Seemed to be more or less the same every evening. Lack of lifts to get luggage to room.
rühig und sauber Das Frühstück war sehr dürftig und wurde nicht nachgefüllt.
Die Lage, die Architektur, die Ausstattung Der Service: Frühstück war unzulänglich, Zimmer wurden nicht gereinigt während des Aufenthaltes, das Restaurant war geschlossen, kaum touristische Informationen über die Umgebung,
Hallenbad und Lage Frühstückservice erst ab 9:30
Schoene anlage...nahe der gondel....zimmer recht nett und preisguenstig! Drei tage da....ausser rezeptionist (und den haben wir auch nur kurz gesehen!)....kein mensch da!!! Service nicht vorhanden!!! Reinigund ist fremdwort....kein personal, wahrscheinlich selbst auf urlaub!
Eigentlich nichts Das Hotel ist ganz neu, aber es gibt Farbflecken überall im Zimmer, billige Einrichtung,es gab kein Telefon im Zimmer, das Zimmer wurde nur gekehrt, aber nicht gewischt, das Frühstuck war sehr arm und im allgemeinen entspicht das Hotel nicht einem Viersternehotel!
Please write at least 15 words
We had a very short stay at your hotel, one night only on a business trip, therefore had no time to see or use the full facilities. However, the staff were pleasant and the room well provided, clean and comfortable. I will return on another occasion. No complaints.
It was a hotel according to our - of my family - expectetions ; near to ski lift and comfortable
Very close to sky gondola (5 min walking), nice and clean hotel, spa facilities, pretty good breakfast, We booked an apartment, we said we were 2 adults and one child but we find bedclothes only in the bedroom (at 4.30 am when we arrived we had to sleep 3 persons in 2 beds), though there were another two beds in the living.
good breakfast,big beds and room very nice place,near gondola and Kepinski hotel The menager was with out hospitalety
Services that should be included in the price (such as telephone call for a taxi)
Close to the lift, 1min walk. Value for money. The breakfast was served till 10am and in 9am was nothing left to eat. Refilling
location close to the ski lift, clean room and bathroom, massage available at reasonable price. never clean the snow/ice around the hotel - hard to walk or park the car; do not accept any credit cards; spa facility (does not belong to the hotel) does not offer lockers, drinks (even water), towels, slippers, soap or shower gel.
The Massages at the Spa. We had to change room three times, because it was not the right room. First didn't have a kitchenette, then didn't have balcony. Eventually was okay.
Kindness of the staff. English spoken very well The muddy roads.
Close to lifts, Easy access to village Quality of the services, Pool too cool for winter swimming, In a total amount of about 800 euros they charged a broken glass (1,5 euro)
The location 1. More people should speak english (we only communicated with 1!!), 2. The breakfast (extremely low food quality, no fresh fruits, yogurt and milk smelled, no semi-skimmed milk, no "real juice-only coloured water with sugar,.....), 3.
Das Zimmer (Appartement) war schön groß und geräumig. Serviceorientierte, zuvorkommende Mitarbeiter - der Service hat gestimmt. Wir waren teilweise alleine in dem Hotel (offensichtlich fährt man im Sommern nicht nach Bansko), aber es wurde alles für uns bereit gehalten und man hat redlich sich um uns gekümmert. Die Temperatur im Schwimmbecken, diese lag nur bei 20 Grad und ist eindeutig zu kalt. Den zweiten Kaffee zum Frühstück musste man bezahlen, es war nur einer im Preis mit drinne. Dieses passt so sonst gar nicht zum sonstigen Service des Hotels. Ansonsten ist Bansko leider etwas Tod im Sommer, wenig Publikum und daher auch wenig Gaststätten und Geschäfte offen. Aber zur Versorgung waren es dann doch genug.
tolles Apartpartment für 5 Personen, gutes Frühstück, schlechte Zufahrt, beschränkte Ausstattung der Küche