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They charged us for food we did not order and argued with us for over 10 minutes when we refused to pay for it, the result was that they gave us a credit. Then they charged us 50 USD for connecting me to an operator to place a collect call without telling
electricity went off from floor 20 to 30, i had to moved to lower floor. was woke up at 7:30 a.m. by a maid who wanted to clean the room. tv was not working for two days. don't stay in this place
TERRIBLE SERVICE NO TV WORKING FOR TWO DAYS. MAID WOKE ME UP AT 7:00 AM . WAS CHANGED FROM 26 FLOOR TO 16 BECAUSE NO ELECTRICITY
nothing at all Everything. When I claimto be too far away from the city center (1hour by taxi at the other hotel) they tried to move us again to some hotel located at the city center that was priced one third of the Continental rate, and they wanted to charge us the same price. It was simply a fraud.
Nice Breakfast. Average Hotel, expected a little more for my money. Not allot of english spoken by any staff and not allot of tourism information willing to be given if you are staying as a tourist.
Facilities, staff and proximity to the 'Old 'Town' where most of the tourist attractions are there. Hotel taxis are very convenient, although, slightly overpriced than the regular taxis. There was a big communication gap. The staff, including at the registration desk, did not speak English. This was a great disadvantage, although, they were very polite and courteous and seem to want to help. The second drawback was that the hotel did not have any information for the tourist - no maps, no information of tours, no brochures for the tourist. The hotel could serve better for tourists if they rectify these drawbacks.
Hotel is located near downtown. My room was clean with wood floors, but window not closed completely. I felt uncomfortable due to the drafts and street traffic noise. The breakfast menu is only sandwiches was terrouble it looks like street cheap food.
The staff was very helpful and provide good information and tips about the city. I felt quiet secure in the hotel. The room was quiet simple and small, the bathroom very simple. The breakfast was also quiet simple, not a lot of choice.
Excellent location, right in the center, about 15 minutes walking to the historic center and close to restaurants. The staff is very attentive and kind, specially Alejandro and Cesar from the front desk. The area where the hotel is located is a little bit noisy at night. Breakfast is simple, with not many options, but that´s ok, considering the price of the hotel. In general, good value for money and I´d stay there again.