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Room was clean, bed was comfortable and amenities were decent. Shower was clean although it did have a drain issue that I solved by unscrewing the stopper. Turning the A/C on causes the curtains to blow in the wind, which in the morning caused the sun to intrude.
Free parking. Free internet. Room was clean. Smell good. Microwave and fridge.
Convienient to med facility Nothing
they do not have king bed when I did reservat
Hotel was pretty quiet. Free parking and internet. Room had DirecTV and lots of channels. Room also had microwave and small fridge, coffeemaker and hair dryer. Pretty big room with small dining table and two chairs, also small couch chair and desk with office chair. Sink and dressing table separate from toilet and shower/tub. Premises has vending machines and ice and laundry room. Staff was friendly and competent. Complimentary coffee in breakfast room. Didn't dislike anything.
The bed and the jacuzzi No ice bucket
Hervorragende Lage direkt bei den Universal STudios mit fantastischem Ausblick, gute Anbindung an Metro, so dass man schnell überall in LA ist.
gute Ausgangslage für Nord-LA Erkundung und Filmstudios; sauber; gutes Buffet; Parking im Haus für 17USD/d; gute Beratung für Ausflüge und Besuche in LA; Probleme mit AirCon wurden innerhalb von Minuten abgestellt
Das Hotel liegt direkt an den Universal Studios. Der Pool ist schön, genau wie auch alle anderen Einrichtungen. Die Einrichtung des Hotels ist zwar sehr komfortabel aber auch alt. Ohne Auto ist es sehr schwer in Los Angeles etwas zu sehen, die öffentlichen Verkehrsmittel bringen einen nur schlecht zu den interessanten Gegenden. Taxifahrten sind extrem teuer. Übrigens ist der Flughafen erst recht nicht mit der Metro zu erreichen...
Alles war perfekt
Team members were friendly, shuttle to Universal Studio mall plus in walking distance if you choose and food was good. We were there for our grandsons birthday First I could have had better room rate then what we got Sheraton is a Starwood management and we are owners of a Hotel in San Diego that is also managed by Starwood.. So I had told the manager checking us in that and he still didn't do anything about a lesser rate. Second under remodeling no ATM machine black out curtain didn't close properly use hair clippies to keep outside lighting out at night..
Staff was okay. Food was good. It's being remodeled. Was very noisy in our room 1802 during the day we were trying to take a break between conference sessions. The elevators were incredibly slow! up to a 20 minute wait one evening!(6/13) The door was a hassle, took multiple tries to get it open, latch isn't lined up with striker plate, told front desk, they didn't understand and gave us another key card We'll stay at the Hilton I think, but a bit more money......or wait for remodel to be finished.
Location, location and location - that's the only thing positive about this hotel. Otherwise, it is no better than a poor hotel with bad everything - Rooms are aged (badly need remodeling) - Rooms are not kept up and clean (there was mildew buildup around the sink and it was blocked for us) - Service is poor (45 min to get shower cap)
I loved the location; close to Universal but also a short drive from Hollywood and Warner Brothers. Walking distance to small restaurants and gas stations. The bed was the most comfortable hotel bed I've ever slept in! And the view from the 20th floor was incredible. The room needs some updating. Dings and marks were visible on the walls and the bathroom showed definite signs of wear.
The Hotel Staff was amazing! They went above & beyond to make sure that our stay was everything we hoped it would be. Nothing!
I did like that my room was ready on time and that it had a view. When I arrived there was a leak in the restroom that they did not fix... I has the same issue with the water leaking from the toilet when I woke up the next morning. Also the morning I checked out the TV did not work and I had to call room service to fix it and reprogram it. The price was not up to par with the type of room I was given.
Fantastic staff, great location within walking distance to Universal Studios & not far to drive to Warner Brothers Studios. Rooms are a bit dated & need a makeover, however they are currently renovating the public areas so I am sure they could possibly then start on updating their rooms. The public areas look great.
Arrived with family and Young Children. At midnight had a fire alarm that told us to exit the building via Staircase. We did. carrying 2 children and 20 flights of stairs later. We were told, It was the steam from the kitchen that caused it, go back to the room. 1 am, this gets repeated again. We get told someone was smoking, go back to the room. This happens again. We just go to the staircase with no energy to walk down 20 flights of stairs. We call 45 min. later to find out (false alarm). So next morning - the staff gets approached and we get told oh there was a party on the 21st floor that was using a fog machine. I asked why not have a PA system in the stairs so you can notify the people to not panic or there's a fire on the 2nd floor or anything. They said oh I know.. WTF.. I know. I just left with family never to return to that one again.
They charge extra just to use wifi, which is typically a standard accommodation everywhere. The place is run down.
So close to Universal Studios and had a shuttle right outside the hotel the door handle to the room needed to be looked at
Was charged a deposit at the hotel, had to pay to park. Also room was soooo cold had to sit in coat and hat, called front desk we were offered a space heater but it was never brought to the room. Called the front desk and was told the heat had been cut back on so heater in room should work now.. It didn't
When we checked in we were told they sold out on higher floor rooms, and only room is on the 4th floor. That room, 420 was dated! Room number on the door was handwritten. Everything was old. I was so angry that I paid over $300 including tax for this pos!
Wir haben hier vor unserer Reise nach Las Vegas für unsere Flitterwochen übernachtet ... Tolles Hotel, das Personal ist sehr freundlich, absolut empfehlenswert
Sehr sauber und komfortabel. Die Betten waren VIEL zu klein für eine Gruppe von 6 Frauen.
Alles war großartig. War nur für eine Nacht dort, aber das Personal war sehr aufmerksam. für das Parken muss man extra zahlen.
The rooms were clean and comfortable The staff were attentive and courtious The smoke alarm tests Lack of king bed availaîlity
Just how nice the staff was and the welcome feeling each time you entered the doors An $93 dollars charge a day later after paying the bill that was not given a reason for what it was for.
This is a very efficient, comfortable and stylish hotel. The staff is friendly and professional. Clearly, they hire customer oriented staff and pay great attention to detail. I'll definately return.
this hotel had the most comfortable bed i have slept in away from home. the stylish simple decor is relaxing and the small details are appreciated. the central location is one of the primary reasons i selected this hotel. very pleased with my experience at this hotel.
Very clean Quite far from main la attraction. Neighborhood is a no man's land at night.
Very nice room with good comfort Expensive breakfast! Including tax and normal tip we paid almost 70 dollars for a three persons continental breakfast (toast, muffin and fruit).
Pillows, beds, comfort of whole room. Excellent staff. Shuttle was lincoln town car. Across from 24hr grocery store. No view just another room 4 feet away. No pool. Spa water was warm but not hot. Did I mention, no pool!
Everything was great! Would recommend to others
The peace and quite and very relaxing and clean Leaving
The guy at the front counter was very helpful room was clean but on the street didn't like that didn't seem like a four-star but did have a minibar valet guy stunk up my car not going back to this hotel because a dirty animal
It was close to where I needed to go to. There were shops around for food and such. Not too far from the freeway. The name was not Starlight Inn. It was Roadway Inn. The address on the website is not correct either. .There was no tissue for blowing your nose. I have never been to another hotel or motel that used a flat sheet for a fitted sheet on the mattress. Also if I'm going to be paying with a credit card please don't ask me to pay in cash.
We liked the comfortable beds and updated room. The hotel had everything we needed - although we didn't have the chance to try much out since we were staying there after a late wedding and left early morning. Valet was overpriced. For the price of the room self-park should at least be free. The room location (318) was level with the gravel top roof building below - unsightly and defeated the purpose of having a balcony.
The concierge office was good with instructions. Registration was friendly and helpful. When we first arrived and went to our room, they had not made the bed and the pillows were on the chair in the room. The room cleaning staff was not real up to the standard that Marriott offers other places. We found a wet towel on our side table one day, they never replaced the glasses once they were used. They either left them or just did not replace them even though they were gone or dirty. They did not remove used food on plates from the room - Had to place them in the hall for them to get taken. Left things as if they had not finished their job. It seems that the cleaning staff needs to be taught the proper things to do. DO NOT leave rooms unfinished! The concierge lounge was not what it has been at other stays in other areas. They ran out of food each evening. The selection was not at all what it has been other locations. The staff in this area were not very friendly.
The room was comfortable and adequate. It was pretty inexpensive going through an online source. Having said all the negative comments it is tons better than most hotel rooms I have been in. They did not give free wi fi. I tried to use my computer with a wire in the business room and it did not work. The lobby was so noisy that it was impossible to use the computer there even though in the lobby the wi-fi was "free". The parking was like a block away and you had to pay. They were short on amenities. I felt like they were nickel and diming me. The nice view they gave me was rather short on the nice. ,They did not give free wi fi. The parking was like a block away and you had to pay. They were short on amenities. I felt like they were nickel and diming me. The nice view they gave me was rather short on the nice.
I had reserved 5 rooms each with 2 double beds. At checkin I was given 4 rooms each with a King bed & 1 room with 2 double beds. Each room was to accommodate a family of 4. Clearly, 4 people would not fit on 1 King bed. I was offered a rollaway in only 1 of the rooms with a King & told that there were no more rollaways available. Some members of my party could not stay at the hotel & went to stay with local relatives. Shame on Marriott for not honoring the reservations as made!!
Location and price. Starbucks in the lobby. The hotel overall felt old, tired and way overdue for a complete renovation.
Optimale Lage mit Autobahnanschluss nach L.A., angenehme Umgebung Fruehstueck sehr spartanisch
Saubere Zimmer, tolles Personal. Leichter Zugang zur 101. In der Nähe der Restaurants und Geschäfte.
Das Hotel als Gebäude, die Einrichtung und der Service. Lag an der Hauptverkehrsstrasse.
Optimal war die Lage des Hotels zum Besuch der Universalstudios, die Anfahrt war einfach und kurz. Das Personal war freundlich und hilfsbereit.
Wie von der Kette zu erwarten professionell geführt. Ordentliche, große Zimmer, sehr sauber, gut ausgestattet. Genau richtig, um sich als Tourist nach anstrengendem Tag zu erholen. Die Lage ist für Touristen ohne Auto wenig geeignet: die Umgebung lädt nicht dazu ein, dort zu Fuß vor allem nach Einbruch der Dunkelheit unterwegs zu sein. Guter Anschluß an Interstate und Freeways. Klimaanlage viel zu laut.
sehr schöne zimmer
Die Lage des Hotels zum Besuch der Universalstudios war gut, die Anfahrt einfach und kurz. Zimmer waren neu eingerichtet und sauber. Frühstück für amerikanische Verhältnisse gut. Toilette hat nicht funktioniert. Hotelmitarbeiter wollte sich das ansehen und hat gemeint er kommt in 5 Minuten, ist allerdings nie aufgetaucht. Das Problem wurde dann selbst gefunden (Wasserhahn war nur ganz wenig aufgedreht). Matratzen waren zu weich und daher unbequem. Zimmer lag zur stark befahrenen Strasse hin, dadurch fast die ganze Nacht Strassenlärm. Teilweise muss am Parkplatz hintereinander geparkt werden und daher muss man den Autoschlüssel an der Rezeption abgeben damit der Mitarbeiter bei Bedarf die Autos rangieren kann.
sehr schönes, relativ neues Hotel, sauber
Die Nähe zum Hollywood Das Frühstück war grenzwertig. Die Lage war ein wenig zwielichtig
Loved the modern look with the retro flair, great location, $5 uber ride to citywalk. Our room lock did not work properly, you had to push and force it open.
David was very helpful, we had a bit of trouble finding our way however he talked us through it all and we arrived eventually. We end up extending our booking by 2 nights as the stay was comfortable. I confirmed on check in that my credit card was being used as a pre auth only, however when checking out i was informed my card had been charged without letting me know and i could not charge my stay to the correct card and nothing could be done about it.
excellent spacious room, iphone/ipod connection with tv, very good bed, shower, air conditioning, everything works great. very well decorated room, light inside. close to warner bros, just 10 minutes by car to universal studios and 30 minutes or less to six flags magic mountain.
It was unique with every room having different murals and great location, very friendly hotel staff, and they even have a coffee/espresso machine at all hours of the night as well as pastries provided in the morning! Would definitely recommend for a trip to LA and will be staying here again! Limited parking in front so have to park in the back lot
Ita the nicest holiday inn i hqve ever seen and the girl at the front desk told me it was the biggest too. Also PARKING IS FREE. . . A rarity in LA It was all good
The modern amenities, quality, location was perfect, The fees were high for an average size of room. I've paid that much in the past (Oxnard ~ Garden Inn) but they have small kitchenettes, free bfast & dinner.
Staff was amazing (though having a newborn with us helped). Young pregnant woman at front desk (didn't catch her name) was exceptionally accomodating. First night was broken by several members of a wedding party banging on our door and being loud in general.
Had frig and mirowave in the room . Our room had a connecting door in it. The one night someone in the other room went to sleep with his tv volume up. beginning of the night we were able to sleep but as it got to early morning it became a problem. However when we tried to fix problem they quickly helped solve the issue.
My only suggestion is that the room service could be a bit nicer for the price... plasticware?
The rooms were very nice and comfy. Nice size bathroom. The non-smoking rooms wreaked of disgusting stale cigarettes. As a non-smoker, it made me gag!!
The rooms were amazing, and the view was very beautiful! The workers were very polite and very outgoing
I enjoyed the entertainment Friday and Saturday night. Kareoke and the house band were awesome The pool area could use some upgrades and a jacuzzi