Very good hotel + friendly staff + spacious rooms + comfortable beds + great location + free breakfast = awesome
I liked he location. The fact that you could hear a conversation four rooms away.
The hotel is pretty central to everything. The staff is helpful. The room wa clean.
This hotel has everything you need and is located in the middle of san Jose with easy access to transportation and all the downtown museums.
I love the location. The breakfast in the morning was fantastic. And the room was very clean. Our room didn't have a window. Just a glass door leading to a shaft.
Great front desk staff,(especially Christopher). Great walking location, such as, sight seeing around downtown, restaurants, shopping areas, and taxies was right there for your quick convenience, and even the city bus. Great breakfast every morning. I loved the place and look forward to returning soon. The beds was a little hard, however it didn't stop me from sleeping.
Staff was friendly and easy to work with. Included breakfast was very good. Room felt old and dirty. Bed was very uncomfortable. There was no hot water in the shower. Very disappointed with this place.
Nice facility great service and amazing staff! Leaving
The buffet breakfast was great, variety and quantity. Enjoy that! The bed was very comfortable, did a lot of sleeping. The shuttle to the airport was free but it goes on the hour and you need to schedule your spots ahead of time. Not a good place to walk anywhere. We wanted food but the restaurant at the hotel opened at 6:30pm. Better expect to catch a taxi or dodge traffic across the highway to go out. Also the restaurant was expensive for the portions, if you want your value, get the dessert bar for 6$. They will charge you for that bottled water they pour you. Wifi was cutting out a lot. They hotel had seen better days, lacking on the details of maintenance. I was happy for a minibar but was told it was 10$ just to unlock it so don't expect to have a fridge in the room. There was an ice bucket though.
Breakfast buffet was superior and the lobby, garden and the pool were beautiful. The staff were very helpful and kind. You have to take a taxi everywhere, and the cabs that are available at the hotel charge a premium to get you to your next location. It was $12 for a cab ride to Centro downtown and $6 for the cab ride back.
Beautifully appointed hotel for a very reasonable rate. I'd definitely stay there again. And the staff was extremely helpful and accomodating.
the grounds were beautiful the location
Staff are highly friendly and bilingual. Some of them at least. It's right off the freeway and a good price for what you get. Gym was hardly there at all. Fitness is important to me.I can improvise thanks to my training but I might as well have done bodyweight workouts. They didn't have someone at the front gate to let me in so I stood there for a while before crawling under the gate to open it myself.
The staff was wonderful and made me feel right at home. Check in and check out was very quick and efficient!! I also really enjoyed my dinner at the pool bar restaurant!! My room was very clean and comfortable as well and the hot water was AMAZING for my bath!! There was nothing I didn't like!!
Clean room, and spacious The gym was pretty messy, and too much equipment for the size of room it was in.
Nice with free shuttle to airport, comfortable beds and spacious rooms. There were some ants in the bathroom and overall could use more in depth cleaning.
Close to where I work Old carpets that smell really bad. Swimming pool not accessible after 5pm or before 9am (Could bot use them since I am on a business trip) Old elevators with weird and scary sounds
Prices for the food... It was over priced.
Beautiful green garden; Free Shuttle Service from and to Airport***; quality and variety of food; free breakfast buffet that was included with our stay; fitness room; and location of hotel in San Jose. ***Note: The free shuttle to and from airport had one problem. When we arrived in Costa Rica, the shuttle was not there. We had to ask an attendant at the airport to call the hotel to tell them we were waiting at the airport to be picked up. Maybe it was our fault for not pre-scheduling this with the hotel...Just thought it would have been better if they had some system down to always have a shuttle available. Front Desk Attendant who checked us in was wheelin' and dealing with their WiFi access charge. We ultimately settled on paying $35 for our 9 day stay for WiFi service for 4 devices. The water in the outdoor pool was too cold to swim at times. Wish it was a heated pool. Also, I didn't like how the valet service was inconsistently quoting us for their private taxi service. You can ask 3 different valet guys how much it would cost to drive you to a destination outside of their hotel (such as a resturaunt) and they all will give you a different price. Best thing to do is to ask the valet to call a real taxi because the price of a real taxi fare in Costa Rica was always at least half the price of what the hotel was charging us.
Das Personal war sehr hilfsbereit und die Zimmer waren sauber. mir war das Frühstück im Preis enthalten und war recht schön. Alles in allem gut! Google Maps führte mich zu der Rückseite des Hotels und die Gegend hinter dem Hotel ist ein wenig befremdlich in der Nacht. Das Hotel hat ein Wachmann und ein Zaun und es ist sicher
gut für eine kurze Geschäftsreise Das Personal war zuvorkommend Teppich im Zimmer dreckig. einige Wartung benötigt wird. Das Frühstück war durchschnittlich.
Die Angestellten sind immer freundlich und kennen Ihren Namen. Einrichtungen immer sauber und gut organisiert. kostenloses Frühstück sehr gut und sehr schmackhaft. Ich bin immer sehr zufrieden mit ihren Betten und die Zimmer sind sehr geräumig. Die Bäder sind immer sauber und gut ausgestattet.
Gute Lage TV funktionierte nicht die ganze Nacht.
Das Bett war kaputt.
The hotel is average. The room is small, no coffee machine the place was almost empty I asked to change my room and they said no No map of the city no free coffee in the lobby Next day they had no soup or shampoo The place needs a new management. Small things makes the place great
I was greeted with an ice cold fruit drink! The website lists free airport shuttle as one of its amenities, but the front desk man told me it was only for guests who stayed longer than 24 hours. I politely said it was one of the main reasons I chose the hotel and was disappointed that I wasn't able to use this service. He hesitatingly picked up the phone and checked with the shuttle to see if there was room for one more in the morning, and sure enough there was! So it was a great turn out - but they should advertise this on the website. Everyone was very friendly. I also was given a breakfast box to go in the morning since I had to go to the airport before breakfast was served. Dinner was very disappointing. I ordered a beef casado, and it was the worst one I have had in Costa Rica (after 9 months of travel). I'm not too sure it was beef, and the beans were not tasty.
The price was very good for the quality hotel. The staff was very helpful and friendly. It is NOT a Casino. That is very misleading. The description of the location was misleading too. It said that the hotel was 5 minutes from the downtown Center which was false. It is near the central park but the hotel is about 0.5km into an isolated street ending.
The staff here are so friendly and kind and it really makes the place that much better. Shout out to Javier! he went out of his way. I would definitely come back because of the nice people. It was a great place to stop over until we left for the airport - shuttle service, breakfast and clean!
I was amazed last week during the inauguration of the new Club Tower at the InterContinental Costa Rica. The rooms are beautiful and luxurious and the spa is just wonderful. The new gym is unique. You will not find something similar in Costa Rica. I am looking forward for my next trip to stay in one of the new rooms. Congratulations!!!
This is a great hotel with a beautiful lobby, very comfortable guest rooms and a good selection of restaurants. The staff was very quick to respond. My only complaint is that it could be anywhere in the world; it doesn't have any local Costa Rican flavor.
My son gave his Mother and I a trip to Costa Rica for our 50th anniversary present. We started out at the Real Intercontinental. As a former Pan Am employee, who frequented the Intercontinental Hotels (then owned and operated by Pan Am), I can say with certainty.......the Real has maintained the class and luxury that I.H. was always known for. The maintenance is excellent; the sevice impeccable; and the acommodations luxurious. Not to mention excellent cuisine in the restuarants. We enjoyed every minute of our stay. Thank you to the management and staff of the Real Intercontinental, San Jose, Costa Rica. James A. & Norma Byers
This is a beautiful hotel with an extremly relaxing and luxurious pool setting. We used all the amenities including the gym, pools, spa and restaurants. The waiters, waitresses and spa employees were the nicest I think I've ever encountered at a hotel. Their professional and friendly service continued all week long! Which is why we were extremly shocked to witness the unprofessional and unaccomodating managment staff. We had to wait 2 hours for our room to be ready even though they gave us a specific check in time. Then for the 11:30am scheduled checkout they called us at 6:00am becuase they could not run our credit card on the restaurant tabs (we prepaid for the hotel). That was frustrating being woken up on our last day of vacation when we had a long day of travel ahead of us. Lastly, my husband stepped out of a restaurant to speak to a manager because the table next to us had a child that was standing next to us scream singing and pounding thier feet dancing along with the father. I...
We stayed overnight after flying in late and left after lunch the next day. This place is not that close to the airport and the most direct way there involves some winding around back roads. So you either will get charged by the taxi to go all the way into San Jose and back out on the highway or you see some local scenery that will make you worry the driver is trying to rip you off. Price is reasonable by US standards but a little high compared to other options in the area. Figure in the price of the taxi and relative distance from airport and downtown. It is located next to a big mall and business area, but that was not why we were visiting CR. The room was fine. Comfortable and all the usual amenities of a nicer hotel. Unfortunately, smoking is allowed in the open lobby, so smoke permeates to the upper floors. Water is generally safe to drink in CR, but just to remind you, there is a little sign in the bathroom that tells you they filter the water. No need to pay for the bottled wa...
I was very happily surprised by service: at frontdesk, at restaurants, event organization overall... everyone willing to help, and very friendly. A couple of highlights: the sushi restaurant is very good quality and reasonable prices...the beds are very comfortable...\nThe hotel is also strategically located close to all hotspots in town, the Escazu and Santa Ana areas...I highly recommend it!\n
We just stayed for one night, but it was a great stay. The staff were extreamly helpful in getting us organized to fly out the next morning. I LOVE that they have their own IN-HOUSE taxi service. Makes getting out much more stress and hassle free. I wish I would have known that prior as we probably would have gone downtown. As it was, we just went to the Harly Davidson Shop via taxi. I love that the Hard Rock cafe is in the same parking lot (don't eat there though) and the mall is just across the highway (there is an over the freeway walk just down from the hotel). I HIGHLY recommend eating in the hotel at the Quattro (sorry about the spelling, but I have already tossed my receipt) It was really much better quality for the money compared to the Hard Rock food (yuck and high with poor service).
The room was spacious and clean. Good A/C The breakfast was vry good and freshly made. The staff is always helpful and the grounds are well maintained. We really like eating at the Kapanese restauarant Sakura
The Location was excellent. We especially liked the proximity to the Hard Rock Café and the shopping mall. The airport shuttle, the free wifi, complimentary luggage storage and having the breakfast included were the key factors in our decision to book this hotel. We originally booked one night and then a separate one night stay in order to tour the Tortuguero National Park, but due to severe flooding in that area we ended up returning early and checked in a night earlier. The staff was very accommodating and helped us to upgrade to a junior suite so that we could "Dry out" from our adventures. Being able to relax in comfort during our last day in Costa Rica really helped to finish our vacation on a positive note! The hotel was a little dated in it's furnishings and décor. The pool was chilly and had a quite a few leaves in it. The Jacuzzi pool heater was also not working, so it was chilly too. The room (Junior Suite) was nice with plenty of space, but also was a little dated. The Shower that was in the corner Jacuzzi tub was odd, especially because it did not have a curtain or door. Also it was a little awkward to step over the side of the deep tub to get in and out of the shower.
Staff was unfriendly and did not help answer questions clearly.. The pool bar was closed and the "amenities" are really just available through the country club next door
Stayed on 2 Saturdays a week apart. Big Parties and Events going on. Our room was too close to the action. Last night there was an event like senior prom. Kids running through the halls yelling. Nothing seemed to be done to curb the noise. When we finally left after no sleep at 5am, the party goers were still going strong. Front Desk didn't seem too interested in resolving either.
this is a perfect place to spend a night after getting off a plane.
The customer service and breakfast were excellent! The pool is also nice to enjoy. We stayed in the deluxe room for 96 per night, but it wasn't so deluxe. The room was dated and the bathtub had permanent stains and a ring around it. We asked to see another room, but the bathroom was worse than the one that we was in. I was dissatisfied due to the price we paid.
The spa The wind
our room smelled terribly of mold and mildew. We wanted to eat breakfast but had to walk quite a ways to a bridge in order to cross a very busy highway to find a restaurant that was open. We chose this hotel for its free airport shuttle, but the shuttle operated after 5:00 AM and we needed to be at the airport before 5:00 AM to catch our 7:00 SM flight. We won't be staying there again! I also had to meet someone in the lobby and we both sat there sweating because the lobby was not air conditioned.
Hotel a\was very clean and comfortable. Restaurants were excellent. Staff was very helpful for us non-Spanish speaking guests. Hotel is located not far from the airport and across the highway from a shopping center. Steam Iron did not work.
Location is great for what we had to do in San Jose. The staff at the counter is always helpful with any of your demands. The price is ok for what you get. The parking is very secure. Even if the breakfast is included with the price, don't expect too much about it. We tried to get, at breakfast, at different timings but it also seems that they always ran out of coffee, multigrain bread or fruits. You can hear people from the other room