Hotels in Design District - Dallas

Positiv:: Friendly, accommodating staff. Attractive, well designed rooms that appear to be recently remodeled. The location in convenient to many locations in Dallas--Downtown, Design District, Deep Ellum, Farmers Market, Uptown.

Negativ:: Few restaurants and shops in the immediate vicinity of the hotel.

Positiv:: It was close to the venue of the event we were there for.

Negativ:: The room was paid for through kayak however the hotel charged me again at their regular rate.

Positiv:: Size of the suite, hot chocolate bar, fresh infused water :)

Negativ:: Had an issue w reservation and payment, inconvenience of waiting on ice, parking

Positiv:: The room was nice looking from walking in the door. Expect more from Marriott but this room and service was not the what you expect.

Negativ:: Where do I start?? I should had known this would not be a good stay by the service when I checked in. The gentleman in front of me was being taking care of wonderfully. The lady taken of me was not giving best service. She did not welcome me to the Hotel, ask may I help you, asked for my ID and credit card. Handed me the room key and said park on either side of Hotel. While I was waiting, I was listening to the other lady checking in the gentleman beside me.....WOW... customer service was great....she was very detailed from parking to where elevators are about his room. The room.....appeared to be nice....however closer look.... The bathroom only had one light working, taking a shower in dim light. Web site said Bath Robes....NO bath robes!!!! My daughter noticed the desk chair....was RIPPED badly!!! Three inches across the front seat....OMG....showing the cushion...nasty!! Desk lamp didn't work. Then when we went to bed.....another shocker....the pillows....SMELLED SO NASTY!!! I called the desk....and was asked to be put on hold.....AFTER 5 minutes....I put the phone down and told my daughter let me know when some one answers.....I headed down stairs to the desk and saw the desk person standing there talking to a Security Person. I asked for a Manager, he said he was. I explained I had been put on hold and been waiting. Then about the pillows and asked if we could have more...he said "No", that they was over booked and didn't have any more. I asked him so I need to sleep without pillows? Manager sent the Security person to check the pillows.....needless to say after the Security Person called from the room and reported the smell was nasty on the on the pillows and the desk chair was terrible and as my daughter was telling about finding holes in the sheets...found painted finger nails on the floor!! The Manager was knocking on the door and said lets get you ladies out of this room and to a new room. When we got to the next room....few pillows was still nasty smell....seems maybe its from soured linens, ended up wrapping them in towels! Manager also said he will find some bath robes due to second room had no bath robes!!! As we got settle in....noticed on the floor hair pins....REALLY....are these rooms cleaned after guests???? After all said and done...we did get $ 22 off the room rate....lolololol... Oh.....being put on hold time....desk person AKA Manager...answered as I walked back in door with Security person....Do math of time that was....ride down elevator, explain about pillows, going back up to room (9th floor).

Positiv:: Große Anlage mit Dingen, die man tun kann.

Negativ:: Basketballplatz war geschlossen um 20 Uhr. Die Zimmer waren etwas veraltet

Positiv:: Die Zimmer waren geräumig und sauber und das Personal war sehr freundlich. Es war sehr einfach, der Check-in und Check-out. Der Parkplatz war sehr einfach, und ich konnte in der Nähe zum Eingang parken.

Negativ:: Der Parkplatz war sehr teuer. Normalerweise habe ich nichts zu bezahlen Park in anderen Hotels, aber ich habe bis zu $15 pro Tag für das Parken gezahlt.

Negativ:: Customer service was bad. Also not enough staff.

Positiv:: Check-in service, fairly affordable parking for the area, & the lobby was beautiful

Negativ:: The hotel is an atrium hotel and is extremely large. During my stay there was a prom, a conference, and a wedding hosted by the hotel - it was extremely noisy and crowded. While its very large, its also quite an old hotel. There's one set of elevators for each atrium and the walk to and from the room is really long! Kayak listed it as 4 star and I've generally had a great experience with selected 4 star hotels throughout the country; this one was extremely disappointing.

Negativ:: TV kept loosing signal, staff question were not concrete and contradicted each other. The climate control wasn't working. Along with the facilities feeling humid n hot. Very uncomfortable especially with the weather of above 104.

Positiv:: Size of the room

Negativ:: There was only one front desk representative at both front desks at 6:30 pm. I needed another key a was quite a wait. The parking is a total pain for $19, the gate readers do not work well. There was only one small trash can under the desk and none in the bathroom. And there was a creepy crawling visitor in the shower on the 20th floor.

Positiv:: Asian Art

Negativ:: They put us in the middle of a high school cheerleading convention. Didnt sleep one night with teenage girls running wild throughout the hallways at all hours. Management did NOTHING to control them. Management offered no apologie or follow up. I will NEVER stay at a Hilton again!

Positiv:: The only pluses: nice beds, great sheets and pillows, room was very clean.

Negativ:: For this room costing me $400/night it was a fairly poor value. The bathroom was so small that I had to climb over the toilet to get in and out of the shower. No balcony, no sitting room, the plumbing gurgled and rattled every time anyone used it nearby, and I could hear everything going on in the adjacent room. The hotel is sooooo huge and no signs or directories. People were constantly lost and asking each other for directions everywhere I went (I don't get why they don't have signs in TX, not specific to the hotel alone, very few signs on the roads too). So basically the room was a confort inn with a hilton price tag. Nothing complimentary or included, not worth the money. Stay at the Sheraton across the street.

Positiv:: SER steak house was great

Negativ:: everything. no continental breakfast, nickel and dime you for everything. rooms were dirty, linens were dirty

Positiv:: Everything was excellent..

Negativ:: Maintenance man knocked on our door at 9:30 to clean AC filter. We had Do Not Disturb sign on the door but he still knocked on the door. Kept knocking few times and woke me up.

Positiv:: Loved the pools, and facilities. Rooms are nice and clean

Negativ:: There were a lot of hidden charges and the staff was a little disorganized.

Positiv:: Hotel is very nice.

Negativ:: very disappointed at the fact that we had to pay for parking after spending good money to stay overnight. If already paying for a room, should not have to pay extra for parking.

Positiv:: I left my business bag with laptop and important documents in the lobby. The front desk found it. It did not disappear. Staff was helpful. Breakfast great!

Positiv:: Nothing

Negativ:: I didn't like the bed my neck and back still hurt the pool was so small the only thing that was complimentary was coffe and water and nether was any good the creamer that was in my room was soured so there wasn't anything that was any good I've had a better room at a much cheaper hotel

Positiv:: Clean, safe, quiet, friendly staff, well maintained, contemporary

Negativ:: No pool. Breakfast was not free (but delicious).

Positiv:: Das kostenlose Frühstück und der Pool

Positiv:: Great location for our purposes. The accommodations are what we have come to expect from Embassy Suites. Room was perfect for family of four and the breakfast was awesome. Staff was extremely friendly and helpful. Will stay there if we ever have to go to Scottish Rite Hospital again or need to stay near downtown Dallas.

Negativ:: Too much chlorine in the pool and hot tub...

Positiv:: The staff was great. Free breakfast. Nice location. Clean. It must be really nice hotel in 1990. Landry room. restaurant and bar is nice on the bottom floor. Nice design for this building. (open space in the middle)

Negativ:: The room we stayed at which was 632 was falling apart. The shower was old and dirty even though they used white paint to cover it up. The mirror was not straight and was about to fall down. Phone was not working unless I fix the phone cable in the back. The outlet by the table was not screwed in, so the whole box came out before I unplug something in there. The TV stand shelf by the entrance door by the sofa was broken and not usable. I was staying there on April 27th and May 1st over the weekend. From Friday to Sunday there were many families, and a lot of children. There were many children without manners with uneducated adults to make breakfast unpleasant experience for that time being. I was not complaining because it was free but there were many children with PJ on eating and making mess at the free breakfast. :( It was pretty expensive for what it is worth, and I was disappointed.

Negativ:: Building was COLD. Impossible to sleep due to road noise. Upkeep was lacking and building is showing it's age

Positiv:: Loved this hotel all around, great location, traveling with a uhaul & had plenty of safe parking

Positiv:: The location had to be the best part of it .

Negativ:: Stayed at other locations and really liked it. This one has changed my mind on trying another location besides the one I know of . The room climate control was horrible either room was too hot or too cold. In our last night there was a wedding , loud music right above it couldn't get sleep till after midnight . The guest of it were also so rude like we didn't belong at the hotel . The pool area dirty along with the water. Parking lot trashy . Below standards of other locations as stated earlier.

Positiv:: We do loved the happy hour!

Positiv:: That we had a suite. The space and lay out of the room was perfect. Breakfast was good.

Negativ:: Dirty. Saturday morning breakfast area was very dirty. The other mornings were fine, but that morning dishes ran out, there was syrup on the floor, dirty and empty food containers. All the tables were dirty. There was one poor girl staffing the whole area of about 100 guests. Poor management that morning. rooms smelled like mildew.

Positiv:: Good breakfast and evening manager reception.

Negativ:: A party going on at night till 1230 am

Positiv:: The free drinks from 530-730 were great. Fun atmosphere. Very good breakfast.

Negativ:: Room service was outrageously over priced. $4 for a bottle of water?

Positiv:: The staff was very friendly and my room was clean and quiet.

Negativ:: I was charged twice due to the computer system not recognizing my original booking.

Positiv:: Great salad and staff at the restaurant. They served us outside by the pool.

Negativ:: I called to reduce my stay by one night - from four to three - and they would no longer honor the group rate under which I made my original reservation. Instead, they insisted on charging me what averaged out to about $120/night more. While I still attended the conference, I changed my reservation to the Sheraton Suites across the street. I would recommend the Sheraton Suites if you are in the area. For the conference, there was an on-going problem with the audio being used - feedback, static through the mics.

Positiv:: The front staff member who helped us check in was extremely nice and helpful! Definitely put us in a good mood. He explained they also have a free shuttle that takes you to downtown and uptown which is great since we planned to go out at night and now didn't have to use a taxi or uber. Close to a lot of things and the shuttle makes a huge difference on saving money. Breakfast was decent but I don't think it's worth paying for (we got comp' tickets) but the servers were friendly and nice, just not a lot of options. Place was clean and beds were comfortable.

Negativ:: Only complaint I have is that they falsely charged me $92. After calling them, they immediately checked and said they would refund their error but definitely something to keep track of if you stay here as I read in another review that they had the same problem.

Negativ:: Someone ding my car! Nothing can be done. Just body shop!