Hotels in Park Cities - Dallas

Positiv:: Das Hilton Park Cities war sehr zuvorkommend, freundlich und nett. Die Lobby, der Pool und das Zimmer waren sehr sauber. Wir haben unseren Aufenthalt hier wirklich genossen und werden wiederkommen.

Positiv:: Everything was great- clean and people were very friendly and helpful

Negativ:: 1) kept waking up all night- finally figured out it was the elevator grinding 2) before checking I saw the check in was at 11 pm and my plane was landing at 11 Pm- called and was told they were not sure if I could get in- to call before I boarded the plane to make sure someone could let me in- I called the next night and a wonderful man Chris told me there would be no problem- but I was stressed I would be left out all night- Chris was there when I came in and was apologetic and very helpful- but it would be good if day staff understood how evenings worked

Positiv:: The restaurant was really good and the service at the restaurant was excellent.

Positiv:: Location

Negativ:: Have to valet. Room not cleaned first day.

Negativ:: The room was pretty shabby and a little messy - lampshade askew, dust ruffle wedged into the mattress, no hand towel on the towel rack. Also, the AC rattled and has loud.

Negativ:: The AC was set way too cold. The room's thermostat was set to 63 degrees. The lobby was so ridiculously cold that there was a fireplace on and our stay was in August when the temperatures in Dallas were in the 90's. The front door to the hotel was wide open. A waste of energy and resources! At the breakfast table we had a medium size insect -I think it was a small cockroach- that was crawling on our table. Not a pretty sight. With doors wide open, besides guests, insects can get in!

Positiv:: The front dest staff was very nice and understanding. The bedding was very comfortable. Also the bar staff was nice. It was my first time in a Hilton hotel and I loved it.

Negativ:: The valet guy with the accent. I'm not sure if he was being mean or I got lost in translation. However, after I snitch on him he was pleasent.

Positiv:: I liked the location and cleanliness, good staff. Snacks, dessert in restaurant was very good and so was the server.

Negativ:: First night we stayed on 10th floor (room 1006) next to electrical closet, and heard what sounded like fast running water down a creek non-stop. Second night moved to room 1026 and heard a humming sound (mainly from the bathroom...so it was not too bad), could not figure out how the floor lamp lit, and the handle to the shower valve would come off if not careful.

Positiv:: loved the room pretty good location hated I couldn't park my own car

Negativ:: Valet upon checkout wasn't very pleasant. Customer service should be reviewed with them. You want to leave a better impression upon departure than I received in the future. A thank you for staying with us at least would have been nice. But overall great and I would stay here again!

Positiv:: Der Herr an der Rezeption war sehr hilfsbereit

Negativ:: Die Dame bei der Abreise an der Rezeption war nicht besonders freundlich

Positiv:: The rooms were big and spacious. The location of the hotel is perfect, it was within walking distance to a lot of great restaurants. The staff was always really friendly and helpful.

Negativ:: I did not feel it as a reasonable price to value ratio. If you are not a Hilton Honors member wifi was charged. The food selection for their breakfast and room service was very limited too.

Positiv:: Closeness to airport

Negativ:: Way over priced, needs remodel and the pool is so small as well as shaded. The 30.00 valet is over priced as well for the service we got. Never again, this was gotten for myself and my boss and I was so very embarresed!!!

Positiv:: Smiling female staff always greeting me and very friendly whenever i see them at the lift area

Negativ:: My room was not cleaned up on Day 2 when I got back at 6+pm. I called to inform the front of house who said they will get someone to clean up my room when I was out for dinner. However when I returned at 9:30pm after dinner, I found the room still not cleaned. I was very tired and had to go down to inform them again and waited at the lobby. Nobody bothered to update me if the room had been cleaned or how much longer I had to wait. Very disappointment with the hotel customer service - I would rate this poor for what I had experienced. The staff was kind enough to reduce the room rate for the night by 50% and free breakfast the next day.