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The rooms were nice..the casino, easy check in and out Not much I didn't like
Free parking, closeness to casino, beautiful view of downtown Detroit. Room wasn't fully cleaned when arrived. Bed wasn't completely made, ice bucket had leftover ice/water in it, glasses were dirty, bath tub was dirty.
comfortable bed, clean, friendly staff noisy, horrible view from room directly looking at parking ramp
The room was a amazing. The bathroom was beautiful. Bed was comfortable. Overall it was a Pleasent stay. You could hear the people coming and going through out the night. Slamming the doors. And there were little black flies, almost like fruit flies, flying around in the bathroom and bedroom.
The room was beautiful. We enjoyed the free appetizers in the evening and the breakfast in the morning. I wish there would have been a small refrigerator for our own drinks and leftover food we had from dinner. Food had to sit out all night and spoiled.
Very nive place fancy rooms and clean Very expensive
Staff is friendly and accommodating nothing
Great room great service Poor buffet staff. So smoky on casino floor it got hard to breathe.
Mein Zimmer war sauber, rauchfrei, ruhig und in der 22. Etage. Die Aufzüge funktionierten gut, es gab eine key security. Konnte nicht zum Casino Stockwerk ohne Key Card. Kostenloser Parkservice, Zimmerservice und Frühstück vorbestellt. Das Personal war freundlich und zuvorkommend. Ich habe meinen Aufenthalt genossen und werde wiederkommen! Zimmerservice und kostenloser Parkservice
Das Personal war sehr freundlich und zuvorkommend Das Zimmer war sehr laut. Man konnte deutlich Geräusche aus dem Flur, von nebenan und außerhalb hören.
die Einzigartigkeit und Geräumigkeit der Zimmer. Unsere Klimaanlage blies nur in den Wohnbereich nicht in das Schlafzimmer. es war einfach etwas zu warm zum Schlafen.
Benötigt einen USB Port im Zimmer. Die meisten Zimmer, in denen ich schon gewesen bin, haben einen. Sehr nützlich um sein Telefon aufzuladen
Das Personal war sehr freundlich und zuvorkommend und hat meine Wünsche erfüllt. Großartige Lage, großartiges Gebäude!
Super Zimmer und Lobby Zentral gelegen Zuvorkommendes Personal Shuttle Service Valet Parken ist teuer Mini Bar Angebote waren teuer
Das Zimmer war riesig. Das kontinentale Frühstück war Müsli.
Die Betreuung der Mitarbeiter Die vorgenommene Renovierung des Hotels entspricht nicht dem oirginal Interieur. Keine Spur von der ehemaligen Einrichtung des Hotels. Es erinnert heute mehr an ein Einkaufszentrum als an ein Hotel. Das Image des Hotels ist jetzt nicht klar definiert (auch die Musik an der Bar). Es fehlt eine Stimmung und Charm des ehemaligen Cadillac Hotels.
Zimmerservice die Gastfreundschaft des Personal
Sehr persönliche Betreuung durch Hotelmitarbeiter, zentrale Lage hinsichtlich meinses Kundenkontaktes. Hoteleigenes Restaurant (laut, da Party ausgerichtet wurde + Essen war eher mittelmäßig)
sauberes Zimmer und schöne Aussicht Es dauerte 2 Stunden zum ck in!! dann muss es noch schlimmer, dass!!
Location from Ford Field was decent Dirty room, no kid friendly restaurant, short on beds (wrong room) oversold, check in for two hours (long lines) slow valet, no room service available, asked 6 times until roll away beds were delivered since we only had 1 bed to 4 people.
The bed was comfortable but the bathroom was like that of a $100 per night hotel. Valet service was very slow. Room service was slow. Food delivered to the hotel had to be picked up in the lobby. This is a nice hotel, but for the price paid I expected it to be much nicer. It certainly was not the getaway that we were expecting.
Views from rooms are amazing. Conveniently located. Volt, the hotel restaurant, staff needs to be retrained. Service was terrible. Waitress only came once to table. A different waitress had to get our bill after we asked and she overcharged us. This really put a damper on the trip for us
Couldn't get checked in to the hotel until over five hours after their check in time.
The location of the Marriott in the Renaissance Center is great for seeing Downtown Detroit. It's near the river, which provides some awesome and beautiful views. I liked the tall ceilings and floor-to-ceiling windows as well. I came with friends for Movement and the hotel was packed to the gills. There was also a volleyball tournament going on the same week, so the hotel was out of extra beds. Our room didn't even have a fridge, which was absolutely ludicrous. We had to buy a temporary cooler for our food and drink. Other than that, it was a pretty nice stay despite the hotel being low on supplies. But they should be prepared for such rushes if they know ahead of time how busy it will be.
Waited over 2 hours in a line to check in. I want to be compensated!
I love the lounge area. It's beautiful and we sat for hours and talked. Even though I paid online for the room prior to staying at the hotel. Marriott held from my acct an additional full room rate charge for 5 days even though I had a zero balance.
Location was great. Near several large venues. Hotel ran out of pillows, roll-away beds and linens! (oversold!) Asked for sheets three times!! Spent an hour in line to check in & elevators were a nightmare. Not good for late night food options other than pizza delivery. A hotel this large should be equipped to handle its guests! Very disappointed!
Nice View Easy Parking No Wifi No Breakfast Slow Check-in but it was a very busy weekend. Loud outside room
Pillows were to small and the getting accesses to the elevator
great hotel, great location very nice no problem at all
With the concert and tigers game the hotel was booked solid. The staff was amazing! Great stay! They all did great job of managing so many guests in house. Everything and Every staff member was great!
We were in town for a national conference just a few blocks away at the Cobo Center. Upon check-in the staff was super friendly and helpful. They even gave us a warm cookie. We were close to the stadiums, food places and downtown. The room was massive! The beds were in a seperate closed off area, so people could congregate in the sitting area if needed. Definitely worth the month compared to other hotels around the area. Having to pay 30 dollars a night to park.
The double room suites are incredible! They're huge and feel very modern. This place and the staff are all very nice. $15 to park next door at a lot that advertises $10 rates.
The bathroom setup.
Staff. In-room service order wasn't quite accurate when delivered.
The valet guys were super polite and awesome, asked me how my stay was and everything. Never brought us toilet paper, towels, or pillows. Had to call them 3 times if I needed anything because they would just never show up. Front desk lady was so rude, didn't even take my complaints into consideration. I come to Detriot every weekend for work and last week I stayed at a $60 a night hotel that had WAY BETTER service than this $200 a night hotel! Don't waste your money! I wish I could get mine back after how these people treated us! OH I shouldn't forget that on our last day when we called the luggage cart up the lady made my 9 month pregnant friend roll it down and put the luggage in the car without helping her at all! I will NEVER come back here!
We were blown away by the customer service and room for the price. This is worlds beyond Greektown Casino Hotel. We will stay here again. The valet was a little expensive at $27/day.
Comfortable rooms and friendly staff. Shower tile could've used a bit more attention from housekeeping.
Amazing location No parking. Had to pay $30 for valet
The Aloft is a great hotel. Rooms are nice, although a bit dark and could use more lighting. Staff was extremely helpful and answered all questions. The bartenders at the WXYZ bar were great. The hotel needs a restaurant or small place to eat. For being a wonderful downtown hotel, it is nice to get something to tag at the hotel.
Great location downtown. Historic building gives a special feel and decor celebrates its past. Peeling paint and creepy, dimly lit hallways.
Friendly staff, clean and great location..like the people mk over access and the warm tunnel to the ren cen in the freezing cold Parking price a little pricey
The beds are comfortable. The rooms are clean and like new. They have security for the elevators after a certain time. The recreational room is phenomenal with a full weight and cardio area, lots of rooftop balconies. Staff is very nice and attentive. I would come here again even though they nickel and dime you for everything. Being a hotel attached to the people mover is great for getting around downtown too. Saved a ton of money on cab fees! Everything has an additional charge, no continental breakfast, which is fine but they also charge 14.95 for not a very great buffet. Hotel service is great They charge for valet and do not explain at check in they are putting a 100 dollar hold on your card, they say it falls off after making sure there are no incidentals or any additional charges. They failed to mention you're paying for valet which most hotels I have been to don't charge. I feel as if I could've stayed at greektown or antheum, as usual not have so many extras to pay for.
I didn't get an opportunity to experience anything good. Despite having two prepaid rooms, my reservation was not held, and we were sent to a local bed and breakfast, that was not in close proximity to my business, nor was it the same quality as the courtyard.
Staff was friendly, everything seemed clean. Comfortable beds, window opened slightly for some fresh air. Water pressure was excellent. Valet was blocking the entire entrance with cars upon arrival so we had to circle the block searching for a parking garage that wasn't just monthly. Saw a bed bug, hoping nothing else comes of that.
The AC wasn't working throughtout the day, so it did get a bit hot. However, everything else was grand.
Good location with People Mover station on site and a lil bodega in same building open til 2am. Front desk staff was nice. Our AC didn't work and others worked poorly. I had to go buy fans to sleep. I was told a couple times an engineer would come up. They never did or if they did didn't leave a note. At 730 am our room was 81 degrees, which was warmer than outside. I ordered a sandwich from room service and they refused to give me a side of the mayo they use on their BLT for my fries even though I was happy to pay for it. Then they forgot the permissible ranch lol. Such a joke. Thumbs down.
Valet, close to Joe Lewis, great restaurant attached to hotel. They even had a shuttle to take us to the hockey game. I would definitely stay here again.
Breakfast. Staff. Location. Secure parking in close proximity for 20 bucks a night. Air con did not work good enough.
Overall, the hotel provided a good stay for the evening. My wife and I were in town for a show at joe Lewis and we could pick up the people mover in a few blocks. They also included a free breakfast which was okay. Beware, parking was $27- which included in the price online.
Would Recommend. Good location. Free shuttle within a 3 mile radius very convenient and a great bargain. Good breakfast included also.
Breakfast was good A/c didn't work well and front desk personal where lacking customer service skills
Room was on back side of noisy elevator. Heard it all night long. Rooms were not ready at 6:00 at night. Checked in at 7:30pm. They did however give us a free night stay.
Recht, praktische Lage zur Stadt, Shuttle Service, leckeres Frühstück.
Dieses Hotel ist wirklich der Hammer. Wir waren erst ezwas skeptisch wegen der "älteren" Einrichtung, wurden aber komplett überzeugt. Die Mitarbeiter sind herzlich, das Frühstücksbuffet reichhaltig und die Größe und Sauberkeit der Zimmer wirklich spitze ! Hier kann sich so manches großes Kettenhotel noch so einiges an Sachen Gästeservice abgucken !
The customer service was wonderful. The hotel is very nice.
Clean and comfortable. Pool area VERY crowded, didnt get to enjoy hot tub. Bad parking situation.
Staff was wonderful Pool was only 3 ft deep, and had to pay for internet
Overall good location and experience The mix up at check-in
ease of access... cleanliness.... excellent staff--even at 2:30am!!!!!!! I actually wrote a letter to management/HR about a particularly wonderful 3rd shift employee... beautiful room, most comfy bed... valet parking:) would have enjoyed the opportunity to brew a second cup of regular coffee in my room--all but one bag were decaf. (oh--and possibly more creamer and healthier sugar options?) that's all I can think of--had a most wonderful stay.
location was good, happy there was a gym and roomservice, but both were subpar the staff was friendly and helpful room was 'cleaned' but wall paper peeling off, desk was dirty, lamp shade had holes in it, cracking, hallway carpet was dirty. gym was old and dirty, equipment/weights looked like not maintained and was afraid to use it. no where to lay down and stretch / do situps. gross. room service food was not great, i have had the exact same meal at another westin and it was great. this food was barely edible.. i didnt eat much
The Manager was very friendly. The ice machine on our floor did not work
While overpriced for the age, it was the least expensive hotel in the area by $100. Staff was rude at check in. He hardly spoke English, and was on the phone with someone else while checking us in.
Desk workers were helpful. Overall, it was clean. The bathroom floor was sticky. I refused to take my socks off or take a shower. It was alright for a cheap place to crash while in town for a night.
The remote, the curtains and alarm clock were broken.
I liked the location, nice and close to the centre (10 minute walk). Breakfast was o.k. considering it was free and for the price of the room ($70). Free parking is good. Rooms were clean & good bathrooms. Friendly staff, always helpful. Corridors/communal areas seem a bit shabby, but fine really.
The breakfast was good. The manager went out of his way to make our stay good.
the front desk staff were very helpful and did more then needed to make my stay great especially shaun
Good for a quick stay if you're not going to be in the hotel except for sleeping
The staff was pleasant. The location was great. The bed was very comfortable. We were surprised on the bed! The price was right in our budget for that particular wknd. Thank you! We waited like a half hour for the shuttle so we were late for the concert. But once he picked us up he was very knowledgable and brought us right to the front ticket entrance. The was nice! The late night pizza place...I believe it was called Tamarack or something was absolutely a joke. They forgot our order. We called back 2 times after the order was placed and finally got pizza at 3:30 in the morning. Pretty sure the place was already closed for quite sometime. Anyway an experience it was. But I guess I would definitely stop recommmending that place to people. It was the worst pizza take out experience we have ever had!
Front desk staff were pleasant and accommodating. General condition of the hotel was poor....halls, elevator,etc. Work out facility was not available.
The room was spacious and clean. It was quiet at least when construction was not happening. 15 minutes from downtown Detroit and close to other cities but not really "in" Detroit. Some state police were staying there so I parked next to their patrol cars just in case. A noon checkout time was also very flexible. Details details... There was construction on every floor instead of one floor at a time so you couldn't get away from the noise. They didn't start until about 11am which is considerate however we got in at about 3am so it was not the wake up call I was looking for. The TV remote only worked sporadically. Again, not the end of the world but another frustration. We had an issue with our key card and the response was "do you want a cookie?" Not in a rude way by any means but really? The bathroom door had to be shoved closed and the vending machine was completely empty. We also purchased a Starbucks bottled drink from the gift shop that had been expired for two months. Those don't keep well. And for the love of God please take the "Detroit girlz" shirt out of the gift shop window. It's a double tree, not a dollar tree.
Room wasn't ready on time. Someone's else's dirty washcloth was on tub. I was billed for grill food and was never at grill. I told staff in the morning but still watching to make sure I get the credit for the restaurant charges!!
This hotel is clean and has a great location. You're 20 minutes from downtown and the airport. You're outside of the congestion of the city, but close enough tof get to all that's great about Detroit! I had to call the front desk to have my room cleaned one day. Housekeeping came at 9 in the morning, and when we we said we didn't need anything at that time, they never came back to clean our room while we were out. They came after 7 PM after we called the front desk to complain.
The staff were really helpful, and did what was necessary to make our stay comfortable. There are a couple of food places in the plaza that the hotel is in, which makes life easier. Overall, it was a great stay and would stay there again.
Great warm cookies. Comfortable beds. Excellent A/C. Nice work out facility & pool. Too many pubic hairs in the tub. Makes one a bit leery for taking a bath.
I liked the getaway vibe of the hotel, it was just what I needed. It seemed like a slow night so thankfully it was quiet with the occasional slam of a door in the hallway. The warm cookie is always a plus Going out in the evening was a blast but it seemed like the staff disappeared after 9pm. It seemed like a ghost town and a bit unsafe.
Staff when i checked in was great. Offered me a cookie, chips, and water. Very service oriented. There was some hair in the bathtub when i arrived to my room.