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Mein Zimmer war sauber, rauchfrei, ruhig und in der 22. Etage. Die Aufzüge funktionierten gut, es gab eine key security. Konnte nicht zum Casino Stockwerk ohne Key Card. Kostenloser Parkservice, Zimmerservice und Frühstück vorbestellt. Das Personal war freundlich und zuvorkommend. Ich habe meinen Aufenthalt genossen und werde wiederkommen! Zimmerservice und kostenloser Parkservice
Lage Problem löste Lobby Bar
Benötigt einen USB Port im Zimmer. Die meisten Zimmer, in denen ich schon gewesen bin, haben einen. Sehr nützlich um sein Telefon aufzuladen
Das Zimmer war riesig. Das kontinentale Frühstück war Müsli.
die Einzigartigkeit und Geräumigkeit der Zimmer. Unsere Klimaanlage blies nur in den Wohnbereich nicht in das Schlafzimmer. es war einfach etwas zu warm zum Schlafen.
Es gab keinen 24 Stunden Zimmerservice
Das Personal war sehr freundlich und zuvorkommend Das Zimmer war sehr laut. Man konnte deutlich Geräusche aus dem Flur, von nebenan und außerhalb hören.
Das Personal war sehr freundlich und zuvorkommend und hat meine Wünsche erfüllt. Großartige Lage, großartiges Gebäude!
Super Zimmer und Lobby Zentral gelegen Zuvorkommendes Personal Shuttle Service Valet Parken ist teuer Mini Bar Angebote waren teuer
Zimmerservice die Gastfreundschaft des Personal
Die Betreuung der Mitarbeiter Die vorgenommene Renovierung des Hotels entspricht nicht dem oirginal Interieur. Keine Spur von der ehemaligen Einrichtung des Hotels. Es erinnert heute mehr an ein Einkaufszentrum als an ein Hotel. Das Image des Hotels ist jetzt nicht klar definiert (auch die Musik an der Bar). Es fehlt eine Stimmung und Charm des ehemaligen Cadillac Hotels.
sauberes Zimmer und schöne Aussicht Es dauerte 2 Stunden zum ck in!! dann muss es noch schlimmer, dass!!
Sehr persönliche Betreuung durch Hotelmitarbeiter, zentrale Lage hinsichtlich meinses Kundenkontaktes. Hoteleigenes Restaurant (laut, da Party ausgerichtet wurde + Essen war eher mittelmäßig)
The valet guys were super polite and awesome, asked me how my stay was and everything. Never brought us toilet paper, towels, or pillows. Had to call them 3 times if I needed anything because they would just never show up. Front desk lady was so rude, didn't even take my complaints into consideration. I come to Detriot every weekend for work and last week I stayed at a $60 a night hotel that had WAY BETTER service than this $200 a night hotel! Don't waste your money! I wish I could get mine back after how these people treated us! OH I shouldn't forget that on our last day when we called the luggage cart up the lady made my 9 month pregnant friend roll it down and put the luggage in the car without helping her at all! I will NEVER come back here!
We were blown away by the customer service and room for the price. This is worlds beyond Greektown Casino Hotel. We will stay here again. The valet was a little expensive at $27/day.
The bathroom setup.
Staff. In-room service order wasn't quite accurate when delivered.
Comfortable rooms and friendly staff. Shower tile could've used a bit more attention from housekeeping.
We were in town for a national conference just a few blocks away at the Cobo Center. Upon check-in the staff was super friendly and helpful. They even gave us a warm cookie. We were close to the stadiums, food places and downtown. The room was massive! The beds were in a seperate closed off area, so people could congregate in the sitting area if needed. Definitely worth the month compared to other hotels around the area. Having to pay 30 dollars a night to park.
The double room suites are incredible! They're huge and feel very modern. This place and the staff are all very nice. $15 to park next door at a lot that advertises $10 rates.
Good location with People Mover station on site and a lil bodega in same building open til 2am. Front desk staff was nice. Our AC didn't work and others worked poorly. I had to go buy fans to sleep. I was told a couple times an engineer would come up. They never did or if they did didn't leave a note. At 730 am our room was 81 degrees, which was warmer than outside. I ordered a sandwich from room service and they refused to give me a side of the mayo they use on their BLT for my fries even though I was happy to pay for it. Then they forgot the permissible ranch lol. Such a joke. Thumbs down.
Friendly staff, clean and great location..like the people mk over access and the warm tunnel to the ren cen in the freezing cold Parking price a little pricey
Staff was friendly, everything seemed clean. Comfortable beds, window opened slightly for some fresh air. Water pressure was excellent. Valet was blocking the entire entrance with cars upon arrival so we had to circle the block searching for a parking garage that wasn't just monthly. Saw a bed bug, hoping nothing else comes of that.
I didn't get an opportunity to experience anything good. Despite having two prepaid rooms, my reservation was not held, and we were sent to a local bed and breakfast, that was not in close proximity to my business, nor was it the same quality as the courtyard.
The AC wasn't working throughtout the day, so it did get a bit hot. However, everything else was grand.
The beds are comfortable. The rooms are clean and like new. They have security for the elevators after a certain time. The recreational room is phenomenal with a full weight and cardio area, lots of rooftop balconies. Staff is very nice and attentive. I would come here again even though they nickel and dime you for everything. Being a hotel attached to the people mover is great for getting around downtown too. Saved a ton of money on cab fees! Everything has an additional charge, no continental breakfast, which is fine but they also charge 14.95 for not a very great buffet. Hotel service is great They charge for valet and do not explain at check in they are putting a 100 dollar hold on your card, they say it falls off after making sure there are no incidentals or any additional charges. They failed to mention you're paying for valet which most hotels I have been to don't charge. I feel as if I could've stayed at greektown or antheum, as usual not have so many extras to pay for.
Amazing location No parking. Had to pay $30 for valet
The Aloft is a great hotel. Rooms are nice, although a bit dark and could use more lighting. Staff was extremely helpful and answered all questions. The bartenders at the WXYZ bar were great. The hotel needs a restaurant or small place to eat. For being a wonderful downtown hotel, it is nice to get something to tag at the hotel.
Great location downtown. Historic building gives a special feel and decor celebrates its past. Peeling paint and creepy, dimly lit hallways.
Overall, the hotel provided a good stay for the evening. My wife and I were in town for a show at joe Lewis and we could pick up the people mover in a few blocks. They also included a free breakfast which was okay. Beware, parking was $27- which included in the price online.
Valet, close to Joe Lewis, great restaurant attached to hotel. They even had a shuttle to take us to the hockey game. I would definitely stay here again.
Room was on back side of noisy elevator. Heard it all night long. Rooms were not ready at 6:00 at night. Checked in at 7:30pm. They did however give us a free night stay.
Breakfast was good A/c didn't work well and front desk personal where lacking customer service skills
Breakfast. Staff. Location. Secure parking in close proximity for 20 bucks a night. Air con did not work good enough.
Would Recommend. Good location. Free shuttle within a 3 mile radius very convenient and a great bargain. Good breakfast included also.
Dieses Hotel ist wirklich der Hammer. Wir waren erst ezwas skeptisch wegen der "älteren" Einrichtung, wurden aber komplett überzeugt. Die Mitarbeiter sind herzlich, das Frühstücksbuffet reichhaltig und die Größe und Sauberkeit der Zimmer wirklich spitze ! Hier kann sich so manches großes Kettenhotel noch so einiges an Sachen Gästeservice abgucken !
Recht, praktische Lage zur Stadt, Shuttle Service, leckeres Frühstück.
The breakfast was good. The manager went out of his way to make our stay good.
Good for a quick stay if you're not going to be in the hotel except for sleeping
I liked the location, nice and close to the centre (10 minute walk). Breakfast was o.k. considering it was free and for the price of the room ($70). Free parking is good. Rooms were clean & good bathrooms. Friendly staff, always helpful. Corridors/communal areas seem a bit shabby, but fine really.
Desk workers were helpful. Overall, it was clean. The bathroom floor was sticky. I refused to take my socks off or take a shower. It was alright for a cheap place to crash while in town for a night.
While overpriced for the age, it was the least expensive hotel in the area by $100. Staff was rude at check in. He hardly spoke English, and was on the phone with someone else while checking us in.
The remote, the curtains and alarm clock were broken.
The staff was pleasant. The location was great. The bed was very comfortable. We were surprised on the bed! The price was right in our budget for that particular wknd. Thank you! We waited like a half hour for the shuttle so we were late for the concert. But once he picked us up he was very knowledgable and brought us right to the front ticket entrance. The was nice! The late night pizza place...I believe it was called Tamarack or something was absolutely a joke. They forgot our order. We called back 2 times after the order was placed and finally got pizza at 3:30 in the morning. Pretty sure the place was already closed for quite sometime. Anyway an experience it was. But I guess I would definitely stop recommmending that place to people. It was the worst pizza take out experience we have ever had!
Front desk staff were pleasant and accommodating. General condition of the hotel was poor....halls, elevator,etc. Work out facility was not available.
the front desk staff were very helpful and did more then needed to make my stay great especially shaun
The Manager was very friendly. The ice machine on our floor did not work
The customer service was wonderful. The hotel is very nice.
Clean and comfortable. Pool area VERY crowded, didnt get to enjoy hot tub. Bad parking situation.
Staff was wonderful Pool was only 3 ft deep, and had to pay for internet
location was good, happy there was a gym and roomservice, but both were subpar the staff was friendly and helpful room was 'cleaned' but wall paper peeling off, desk was dirty, lamp shade had holes in it, cracking, hallway carpet was dirty. gym was old and dirty, equipment/weights looked like not maintained and was afraid to use it. no where to lay down and stretch / do situps. gross. room service food was not great, i have had the exact same meal at another westin and it was great. this food was barely edible.. i didnt eat much
Overall good location and experience The mix up at check-in
ease of access... cleanliness.... excellent staff--even at 2:30am!!!!!!! I actually wrote a letter to management/HR about a particularly wonderful 3rd shift employee... beautiful room, most comfy bed... valet parking:) would have enjoyed the opportunity to brew a second cup of regular coffee in my room--all but one bag were decaf. (oh--and possibly more creamer and healthier sugar options?) that's all I can think of--had a most wonderful stay.