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The heated pool was a nice treat
Great location and friendly helpful staff. Bathrooms need some updating.
Nothing the staff never called back over booked and we did not get to stay. They would not return call. We lost 211.00 and never got to stay there. Everything staff promised to call placed on hold multiple times would not assist. Worst experience with a hotel ever.
Beautiful hotel and beautiful views. Love the Hotel Galvez and sister property Tremont. Never miss an opportunity to stay when the rates are low.
Absolutely nothing. Completely unprofessional in the way they handled the entire situation. Best part of my short time there was the valet service. After traveling all day I called them about 10:30 and told them that we were still on our way. They had called me around 6:00pm to make sure I was still coming and everything was fine. When I made the later phone call, everyone at the front desk kept putting me on hold. No one had an answer to why my room was not going to be available. Once someone finally picked up, I was told that there was a water leak and that they had been trying to contact me for the past hour. They told me that all they had on file was a 1-800 number when if fact they had called me several hours earlier. She said that she had been calling a long list of people about it but when we asked how many rooms were damaged... 2 was the given answer. So why would you have a LONG list if it was only two rooms. At that point they were willing to put us up somewhere else but had not already booked a room for us. They said they would call back in five minutes when they had booked us a room elsewhere. After 25 minutes we decided to call back and management told us that they were unsure if they were going to be able to put us up somewhere. Once we got to the hotel they directed us to the San Luis Resort and told us we would be there for the night. When I asked about the other night, the manager was confused and not sure what to say. It was a terrible experience all the way around. I WOULD NOT RECOMMEND THIS PLACE. Management is better at a fast food restaurant...
excellent location right on the seawall. You can park your own car in their parking garage without the need to valet. staff was nice. The entire facility is very old, the rooms are small, overall dirty due to poor maintenance.
Great location. Friendly staff. Airy, light room faced the city, and we watched a huge tour boat dock. Live music made it lively and fun in the lobby Friday evening. We parked our car and were surprised by the trash laying around in the parking garage.
Staff was amazing! We told them it was Our Anniversary and there was champagne and chocolate covered strawberries waiting for us when we can back from dinner! The shuttle to the strand was also great very convenient so we could attend Dickens on the Strand! Room was small and there was a wedding going on the night we stayed we could hear all the wedding guests screaming when the bride and groom left at like 11:30pm. It took a whole for the crowd to leave and quit down.
Beautiful hotel, wonderful location. Terrible housekeeping staff and front desk. Managers did comp our breakfast and offered to move us the last night. Too little too late. Lazy housekeeper to busy talking to maintenance men. When we asked why she didn't empty the water from the ice bucket she said she wasn't allowed? Dirty glasses left in the room. No drawer space - literally we had to store our belongings in the night stand. And this is luxury?
The pool was beautiful, though more than one hot tub would have been nice. The hotel is gorgeous and the staff was wonderful. Our bathroom did not look like it had been cleaned very well. There was hair all over the counter and floor when we got there, and we had just walked in.
The staff was friendly from the second we pulled in and through our entire stay. We were there to celebrate a birthday and came back to an awesome surprise in our room after relaxing at the pool all day. While at the pool we had Hope as our waitress and she was awesome. She remembered our names and drinks and constantly made sure we were satisfied. There wasn't a single thing we disliked.
Super comfy bed and beautiful building. Friendly staff and great pool area.
Der Pool Er Klimaanlage war super laut und ich konnte nicht schlafen. Es gab dort Kakerlaken in unserem Zimmer.
Die Aussicht, das Personal war sehr freundlich Kein Make-up-Spiegel im Badezimmer, zusätzliche Ablagefläche im Badezimmer. Sehr schön, aber teuer.
Das Problem mit dem Internet wurde erklärt, warum es sich immer trennte Internet konnte nur 2 Geräte zu einer Zeit bewältigen. Der Pool war kalt. Es gab eine Kaltfront und man konnte nicht die Heizung anmachen.
Waterfront Zimmer und Pool. Viele Aktivitäten für Kinder. Es gibt kein kontinentales Frühstück
Das Personal war exzellent!
Das Hotel war wunderschön. Mein Zimmer war sehr komfortabel und der Service war sehr gut.
Wir mochten die Lage, die Geschichte, das sieht. Kein Parkplatz, manchmal ein bisschen laut.
Wunderschönes Hotel, ausgezeichnetes Personal variieren professionell.
Die Nähe zum Strand Eingang ist nicht behindertengerecht. Nur Treppen zur Verfügung stehen.
Die Zimmer sind wunderschön. Die Bilder werden nicht gerecht.
The room decor and comfort was nice. What followed was distressing...... My purse was stolent in front of the reception desk. I spoke out openly in the lobby stating, " My purse was stolen help!" No one came to help. I went to the reception desk and said the same thing, described the purse to the receptionist at the checkin desk, and she asked me what i wanted her to do. Shocked, I went to the bell desk and repeated that my purse had been stolen asking if they'd seen anything. The woman at that desk didn't get up or so much as ask me a question. A friend and I apprehended the thief who'd stolen my purse and was awaiting her car in vallet. Yes she was a hotel guest. Mr. Davilla from Security arrived, took her license plate and said he'd call the police. He was the only one who stepped in to help us. My children were scared watching this all unfold. Especially my little boy who tried to help me spot the person who took my purse as I didn't get any assistance from Hotel personal for several minutes. We were left to our own defenses.
We have stayed at All the finer Hotels on Galveston Island. Moody Gardens is by far the Nicest, cleanest and updated Hotel on the island. We were in town meeting with a Real Estate agent and decided to give Moody Gardens a try since we had never stayed there. We were Pleasantly Surprised. This Hotel was Spotless and the staff was more than friendly and seemed Happy to be there. We couldn't stay longer. This Hotel is Not on the beach so that might be a drawback for some. It does however have the waterpark which is the bomb for kids.
Very Kid Friendly, lots of Activities, Close to Everything Galveston has to offer. Water pressure to the showers is pretty weak.
Cleanliness atmosphere the hospitality
let just say what's not to like, this place was a blast No microwave was the only thing
The room was immaculate, fresh and updated. The lobby, cafe and upstairs lounge were also comfortable and well furnished. The grounds were beautifully manicured. We were able to come and go to the convention center without having to go outside. The tour through the Rain Forest was intriguing. Thank you for the efficient shuttle service. I wish we could have stayed longer. The time it took to check-in was longer than average. The cafe waitress at breakfast was unacceptably slow to attend. Thankfully a bus boy stopped at our table to ask if we'd been helped, then went to get someone to get us menus. Our meals arrived barely warm. We had to ask for water during the meal also. The cafe service did not match the luxury of the rest of our stay.
Air went out the 1st night and didn't have hot water the next morning. Room issues and inflated prices
Gegenüber vom Meer Sehr dreckig, kein Handtücher nirgendwo nichts funktionierte
Billig Alles andere
Bettwanzen in meinem Zimmer! ! ! ! !!
Sie haben die Zimmer "renoviert". Erschreckend zu sehen, wie es zuvor aussah. Kakerlaken überall! Immer noch das Gefühl, wie im Slum! Ameisen im Badezimmer!
Das Zimmer war sehr groß und sauber. Tolle Lage.
Das Zimmer war groß, sauber und sehr gepflegt. Die Betten waren komfortabel und die Bettwäsche hoher Qualität. Das Frühstück war nichts Besonderes, lahm, aber Kaffee war gut.
Die Zimmer waren groß, sauber, komfortabel Wasserdruck niedrig, Parkplatz
Close proximity to beach, right on Galveston seawall big rooms Lots of noise at front desk spilling over from open bar
Pool right across the street from beach Smell in restroom
Location was great, staff was friendly. the a/c in the hallways was not working, the small pool was overcrowded, hot and dirty. There were only 2 towels and NO toilet paper left available for us. The A/C unit in the room had food stuffed in the vent.
Annex facility in much better upkeep. Enjoyed the use of the Exercise Facility. We were generally pleased with the room comfort and cleaner than the remainder of the facility. The overall facility was unimpressive at first impression. Aesthetics were poor. The hallway carpet, at best, can be described as deplorable. Numerous stains resulted in questions of cleanliness and sanity. In addition, the hallway temperature was constantly hot. Suspect this was a requirement to save on utility bills. Won't be visiting again.
The bed was one of the best we have slept in and the pillows were great.
We liked that the hotel was within walking distance of the pier, the beach and a few restaurants. The staff was mostly friendly and helpful. We had an incident in the middle of the night where someone tried to use a key to get in our room (by mistake) the deadbolt did not work and they got the door open as far as the safety latch. Then, we get a call from the lobby where the woman preceded to tell is that WE were in the wrong room even though we had been there all night. I usually don't complain but having someone come in your room in the middle of the night is unnerving and then on top of that being blamed for said incident is really too much.
Bed was comfortable, sheets and blankets were soft and cozy. The room service was pretty good and the food was not too bad. Not a vey good view due to the way the hotel was built. Looked at homeless people for three days sleeping on the other side. Very few rooms with an ocean view were expensive.
I stayed in I guess it was a bachelor's suite, king bed with the side side view.... It was simply relaxing..
location The view of a red wall 2 feet away from the only window in the room.
Location It was all good.
I loved the comfort of the bed and pillows very plush The hallways and elevators were very warm an stuffy
Clean hotel, good location and friendly staff Only two junior suits with ocean view and terrace. Reservations were not honored the first night stay but were transferred to the junior suit with ocean view and terrace next day
It was across the street from the beach. Easy parking. Friendly staff. It was damp in our room and sheets felt wet. Carpet was wet.
I loves the swim up bar :)
Bed was comfortable, bathroom was nice size with good products, plentiful fluffy towels, good location. Hotel is under renovation which was not mentioned before I booked. Room had been renovated, but no carpet in hallway, and only one elevator working (which was a very slow elevator). Décor was a bit jarring, very orange.
Location was great, the view was awesome. Very friendlly employees, loved the Tiki bar on the sea wall. Cost was abit to much to pay. But overall it was a great experience for me and my husband.
This hotel was very clean and the staff was so friendly. We had a problem with our cable, and the maintenance man was extremely helpful and friendly. The hotel is so Close to the beach, and has a great pool. recommend this hotel!
On the beach and swim up pool bar I called the front desk to have someone come fix some issues in room and no one ever showed up to our room
The location is great proximity to the beach. There was a big, clean, beautiful pool with a swim up bar. They have happy hour so it's reasonably priced. The hotel has buffet breakfast for @ $12/person. The room was clean, with a balcony with views of the ocean & overlooking the pool. Every room here faces the ocean so there is no bad view. I will go back to this hotel!
The staff was very nice For the price I will NEVER go back, I have no problem paying for a nice place but this was the worst.
It was located perfectly and the staff was top notch. A few minor construction details. A lot of light came in around the door and there was only one elevator.
The indoor heated pool is a great back-up for bad weather in Galveston. The breakfast was ok, there was plenty and the items were regularly refilled. Rooms were comfy, with different pillow options, and towels were soft and fluffy. Sofa area was larger than I expected. Wifi worked well. There really wasn't a heavy comforter on bed, so you may want to bring an extra blanket. I didn't ask for one, so I'm not sure if they have any available. All rooms are studio style, so you cannot close off the beds from the sofa area.
The pool was perfect delicious breakfast spotless turndown service spacious room.
nice comfortable room would change the coffee in the room and wish there had been a balcony .otherwise I recommend it highly.
How clean and fresh the room was. The room was so fresh and after fishing for seven hours it was awesome to hop into the nice soft bed! No complaints.
Dear representative, I paid via KAYAK to stay Best Western,. But Best Western charged me again. I requested Best Western to fix it but I didn't get my money back till now. Is there any problem between your KAYAK and Best Western? Please check it out and fix it as soon as possible. Thank you, Shin.
I booked through Priceline last minute and got my day wrong. I immediately called Priceline to correct the night and they were willing to change the night no problem if the receptionist agreed to do so. I was literally standing in front of the receptionist during her conversation with the Priceline rep and despite there being a ton of availability (off-season at the beach) she would not authorize the change because she is not the manager. So I asked here what she does when a manager approval is needed during the evening and she got so frustrated with me she would not let me pay for the additional night. She basically kicked me out.
It was right by the beach so we did not have to pay to park we could just walk over. It was also very close to pleasure peer No room to park, I had to park on the road a little ways away.
Well, upon reserving, we had intended on staying. We then encountered a family emergency, therefore could no longer stay. We called customer service through Kayak, where we had rented the room. They were more than willing to switch our room to a different date. It was set, until my husband received a call from Kayak, saying that COUNTRY INN AND SUITES would not honor the stay (which was already done). Therefore we lost all of our money. This is by far the worst treatment to customers who were more than willing to change the date and still stay in the hotel. Had we known we could've at least tried to give the room stay to someone we knew perhaps. We will never use Country Inn and Suites.
I loved the cleanliness of the room. And the location was prime. Walking distance to all the hot spots on the blvd. Can't think of anything I didn't like
Loved our view and loved how convenient the location and price were Nothing I didn't like!
Location was the only good thing Had to wait until exactly 3pm to check in when we arrived at 250 only to find moldy fruit and other items left in room from previous visitors, beds looked like the sheets weren't changed in weeks, key didnt work for the pool just to name a few things
Great customer service will stay there again very clean Security deposit
Nice location down from the main excitement on the sea wall leads to a nice quiet beach without many people on it good place to relax and get away for a little Small balconies with one room options and lots of sticker burrs between you and beach doors close loudly and can often be heard from inside your room
Staff was friendly and the room large and well equity for longer stays Hot tub broken, pool not up to temperature,elevator broken and other one slow as molasses.
Away from the night life, nice infinity pool, private beach, nice full-equipped rooms No restaurant on property, pool closed at 10, need bellhop carts are hard to push, front desk inconvenient location
Great beach acess faciliti were clean and the staff was super helpful.
I loved it it was very clean and the pool was amazing
Location and view Room air conditioner was noisy and room was coldest in one corner and warmer in the rest of the room.
Very friendly staff, spacious room, view of gulf, good location away from busier part of sea wall
Very very clean. No complinentary coffee or breakfast bar.
Choose this hotel because of shuttle, had to take taxi here, couldn't use shuttle at night and waited two hours for shuttle in morning
It was a very comfortable setting. Love the bathroom. Even though the view was not the best the patio was very nice size. The price for 1 night was a little ridiculous. I would stay here again but at a cheaper rate than what I paid.
Very friendly and clean