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The concierge made our stay very special. She set the tone for our amazing experience. The restaurant was great too!!! No
The room was listed as 900 square feet and was definetely not.
The mattress and pillows. One of the best nights sleep I have ever got at a hotel. The city view room was not as classy as I imagined for a hotel of that statue.
Gorgeous hotel with scenic views. Friendly employees , especially the valet staff.
Location, and cleanliness!! Wonderful pool and hot tub too!! Coffee in the room not good
It has gated parking next to the hotel. The rooms were clean and it was well kept. The front desk staff were very friendly and helpful. There was no charge for parking. The rooms were smaller than normal.
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I liked everything about this hotel. Otherwise, Just the little things described below. I didn't like the fact that my room did not have a the small fridge or microwave a usual hotel would have.
Very nice clean hotel, the staff was very friendly and accomodating. We booked 2 rooms and one of the rooms was about half the size of the other for the same price as the larger room.
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Easy check in and out. Pool & outdoor area good. Very comfortable bedding. Most staff including front desk and room valets very helpful and friendly. The only surprise was the car valets when we arrived were abrupt and on the verge of rude.
Each and every member of the staff was amazing. Friendly, courteous...made us feel right at home. Not a thing! Everything about it met or exceeded all of our expectations!
Der Pool Er Klimaanlage war super laut und ich konnte nicht schlafen. Es gab dort Kakerlaken in unserem Zimmer.
Die Aussicht, das Personal war sehr freundlich Kein Make-up-Spiegel im Badezimmer, zusätzliche Ablagefläche im Badezimmer. Sehr schön, aber teuer.
The location is excellent for night life, restaurants and boutiques. It's very convenient if you're departing or arriving from a cruise. The historic aspect is impressive. We had an inner room facing the courtyard and the noise from the bar area earlier in the evening was a bit distracting. The jazz band was enjoyable, but we were tired and just unwinding from a long day. The low flow toilet was also a drawback.
let just say what's not to like, this place was a blast No microwave was the only thing
The room was immaculate, fresh and updated. The lobby, cafe and upstairs lounge were also comfortable and well furnished. The grounds were beautifully manicured. We were able to come and go to the convention center without having to go outside. The tour through the Rain Forest was intriguing. Thank you for the efficient shuttle service. I wish we could have stayed longer. The time it took to check-in was longer than average. The cafe waitress at breakfast was unacceptably slow to attend. Thankfully a bus boy stopped at our table to ask if we'd been helped, then went to get someone to get us menus. Our meals arrived barely warm. We had to ask for water during the meal also. The cafe service did not match the luxury of the rest of our stay.
The room decor and comfort was nice. What followed was distressing...... My purse was stolent in front of the reception desk. I spoke out openly in the lobby stating, " My purse was stolen help!" No one came to help. I went to the reception desk and said the same thing, described the purse to the receptionist at the checkin desk, and she asked me what i wanted her to do. Shocked, I went to the bell desk and repeated that my purse had been stolen asking if they'd seen anything. The woman at that desk didn't get up or so much as ask me a question. A friend and I apprehended the thief who'd stolen my purse and was awaiting her car in vallet. Yes she was a hotel guest. Mr. Davilla from Security arrived, took her license plate and said he'd call the police. He was the only one who stepped in to help us. My children were scared watching this all unfold. Especially my little boy who tried to help me spot the person who took my purse as I didn't get any assistance from Hotel personal for several minutes. We were left to our own defenses.
Cleanliness atmosphere the hospitality
We have stayed at All the finer Hotels on Galveston Island. Moody Gardens is by far the Nicest, cleanest and updated Hotel on the island. We were in town meeting with a Real Estate agent and decided to give Moody Gardens a try since we had never stayed there. We were Pleasantly Surprised. This Hotel was Spotless and the staff was more than friendly and seemed Happy to be there. We couldn't stay longer. This Hotel is Not on the beach so that might be a drawback for some. It does however have the waterpark which is the bomb for kids.
Air went out the 1st night and didn't have hot water the next morning. Room issues and inflated prices
Front desk staff was very pleasant and helpful. Room was very clean and cozy. Great location for visiting the strand. We weren't going on a cruise but this would be the perfect pre/post cruise hotel. Breakfast was less than desireable. Over the phone, staff seemed less than Interested in helping out and answering questions
We had a wonderful experience .... From the waterfront location, to being able to watch cruise ships come and go....walking to the Ocean Star museum....walking to the Strand...it all was wonderful!
Rooms were large, clean, comfortable water pressure low, parking
The room was nice and big as well as the bathroom. It is an excellent location for catching your cruise ship. There are plenty of restaurants attached or just a short walk away.
Very clean, very spacious rooms. Slept like a baby on the comfortable bed. love the design and furniture selection. Have to pay for parking.
Oh what a wonderful experience, I generally stay on the beach but this time we stayed near the harbor. Enjoyed all of the Laundry owned restaurants, along with late afternoon shopping on the historic Strand. I will definitely make this a traditional trip and stop.
Location, nice room with a good view. The continental breakfast was very lacking. It was put out once, not much of a choice and it was never restocked. We ran out of coffee quickly and no one ever came to even check much less refill it. The pastries were not fresh. Not what we expected for such a nice hotel.
We loved everything, the staff, the rooms, they were so clean n comfortable. We went for our 23rd anniversary, and they remember I mentioned it when I called to confirm our stay. They upgraded our room at no extra cost, they were so helpful in everything.
I loved the decor The front desk agent wasn't friendly and seemed not to want to provide us with info about the hotel.
I loved the feel of the hotel, it was sophisticated and modern yet nautical at the same time. We were impressed with how large the room was! The bed was super comfy as well. We really enjoyed our time here. There was no microwave anywhere, even in the kitchen for breakfast. It was a cold breakfast so the least we should have been able to do was warm up a pastry. There was also no refrigerator in the room to save leftovers. The light in the hallway next to the door kept fading on and off throughout the night and we couldn't get it to stop. Instructions for when this happens would be great. Lastly, there was a parking fee that was completely unnecessary... It's not in the middle of downtown at a shared garage or anything where parking is scarce and even the restaurants can't park there...
I loved the very stylish rooms and breakfast bar.
Beds were very comfortable and rooms were spacious for my wife, toddler, and myself. Continental breakfast was standard fair: breads, jams, juice. Hotel was very clean and we had a comfortable stay. The front office staff needs an attitude check. Several were not helpful in answering any questions about early check-in.
Annex facility in much better upkeep. Enjoyed the use of the Exercise Facility. We were generally pleased with the room comfort and cleaner than the remainder of the facility. The overall facility was unimpressive at first impression. Aesthetics were poor. The hallway carpet, at best, can be described as deplorable. Numerous stains resulted in questions of cleanliness and sanity. In addition, the hallway temperature was constantly hot. Suspect this was a requirement to save on utility bills. Won't be visiting again.
Close proximity to beach, right on Galveston seawall big rooms Lots of noise at front desk spilling over from open bar
location The view of a red wall 2 feet away from the only window in the room.
I stayed in I guess it was a bachelor's suite, king bed with the side side view.... It was simply relaxing..
Clean hotel, good location and friendly staff Only two junior suits with ocean view and terrace. Reservations were not honored the first night stay but were transferred to the junior suit with ocean view and terrace next day
The bed was one of the best we have slept in and the pillows were great.
Location It was all good.
We liked that the hotel was within walking distance of the pier, the beach and a few restaurants. The staff was mostly friendly and helpful. We had an incident in the middle of the night where someone tried to use a key to get in our room (by mistake) the deadbolt did not work and they got the door open as far as the safety latch. Then, we get a call from the lobby where the woman preceded to tell is that WE were in the wrong room even though we had been there all night. I usually don't complain but having someone come in your room in the middle of the night is unnerving and then on top of that being blamed for said incident is really too much.
Location was great, staff was friendly. the a/c in the hallways was not working, the small pool was overcrowded, hot and dirty. There were only 2 towels and NO toilet paper left available for us. The A/C unit in the room had food stuffed in the vent.
Pool right across the street from beach Smell in restroom
I loved the comfort of the bed and pillows very plush The hallways and elevators were very warm an stuffy
Bed was comfortable, sheets and blankets were soft and cozy. The room service was pretty good and the food was not too bad. Not a vey good view due to the way the hotel was built. Looked at homeless people for three days sleeping on the other side. Very few rooms with an ocean view were expensive.
Location The facilities are fine, but with everything the hotel just missed doing a good job. they tried but missed. ie -trash was picked up but then the black trash bags were left outside the fence by my balcony for two days. There was one and then the next day another two were added. Didn't understand that.
The pool and outside pool bar and staff were awesome, completely different from hotel and hotel staff The Manager at the front desk, an older gentleman named Chris was one of if not the rudest person I have ever come across in the customer service business. I will NEVER go back there again. I was trying to ask him a question about a personal business matter and he answered me very rudely and loudly so that everyone could hear, which I thought was completely unprofessional and so did others. You are basically paying for location and the pool, which is really awesome. The bartenders were all great, especially Caleb. I will definitely go back to the bar, but not the hotel. I was very upset and it almost ruined our trip. The breakfast and breakfast staff was really awful and I'm not a picky person. It is complimentary, but I would rather pay for something edible. The only person that worked for the hotel that I felt like had any manners was one of the maids.
Nice Staff! Clean Room! Price is Decent! Parking Lot is weird.
From the moment we checked in that evening, the staff was quite cordial and anxious to make our stay comfortable. We rented their apartment, which was very plush one of the nights because my initial order for two nights had not been booked. We were so impressed with the facility that we have reserved it for New Yearr's Eve and New Year's Day. When I had to change rooms for the second night, I accidentally left my clothes hanging in the closet. When I went down after the discovery to the main office to ask them to retrieve my clothes from the former room, there were my clothes in the office waiting for me. There was nothing that we did not like about our stay.
Was close to beach had plenty of activities for kids had bar, pool, and restaurant all at suite where we didn't have to drive I opened a tab at bar with credit card and think they were adding drinks on my tablet as motel, bar, and restaurant all together in think they all putting things extra on cards
Nice staff. Pool curfew was enforced! :-) Old, cheap. You get what you pay for.
Connected to the best seafood restaurant and great wifi. Pool is super for adults and kids! Beds a little too uncomfortable but not a deal breaker.
Near restaurant No hair dryer no microwave no refrigerator no iron
Our reservation got mixed up, thought I was booking and apartment room, and turned out to be regular room. Booking was a little confusing. All worked out, the person who booked the room I wanted did not want all that, so we sere able to get the room we wanted. Booking certain rooms is confusing. The maid staff was mediocre, trash outside the room for over 24 hours, not as clean as it had been the previous year. Pool staff was wonderful, pool was great, love the bar, easy access to the beach. Would definitely return, but would like a little more attention to cleanliness. Our reservation got mixed up, booking was confusing. Maid service was slow and only mediocre, trash left outside too long. Breakfast was ok for free, the ladies serving were very pleasant and helpful.
Very clean, well kept motel. The staff was great . Had problem with toliet, staffer maranda trued to fix but it was beyond her ability. Needed snake. She moved us to another room down from original room . No problem after that.
The location,nice clean pool. No hair dryer and no coffee pot.
I loved the pool and location. The pool was huge and really nice. Had a 2 ft play area for the kids and a deep part for adults along with a big hot tub that was next to the bar area where you were able to get drinks and food. They also had an happy hr which was awesome. Discount food and drinks during the time. So to me it was perfect for us adults and kids. I loves how is was on the main strip and right across from the beach. Everything was a walk or quick drive away I really didn't have any negative things to say. The rooms could use an update but I'm sure the pool is really new and the rooms will come in time. But honestly they weren't in bad shape either. NOT dirty or ran down just could use a little update. They did have free breakfast which was small and odd but it's free and gave me one less meal to pay for. All around not that much to complain abot. Will definitely be staying there again when we go back
The pool was perfect delicious breakfast spotless turndown service spacious room.
The staff was very nice For the price I will NEVER go back, I have no problem paying for a nice place but this was the worst.
The indoor heated pool is a great back-up for bad weather in Galveston. The breakfast was ok, there was plenty and the items were regularly refilled. Rooms were comfy, with different pillow options, and towels were soft and fluffy. Sofa area was larger than I expected. Wifi worked well. There really wasn't a heavy comforter on bed, so you may want to bring an extra blanket. I didn't ask for one, so I'm not sure if they have any available. All rooms are studio style, so you cannot close off the beds from the sofa area.
It was located perfectly and the staff was top notch. A few minor construction details. A lot of light came in around the door and there was only one elevator.
This hotel was very clean and the staff was so friendly. We had a problem with our cable, and the maintenance man was extremely helpful and friendly. The hotel is so Close to the beach, and has a great pool. recommend this hotel!
Location was great, the view was awesome. Very friendlly employees, loved the Tiki bar on the sea wall. Cost was abit to much to pay. But overall it was a great experience for me and my husband.
On the beach and swim up pool bar I called the front desk to have someone come fix some issues in room and no one ever showed up to our room
The location is great proximity to the beach. There was a big, clean, beautiful pool with a swim up bar. They have happy hour so it's reasonably priced. The hotel has buffet breakfast for @ $12/person. The room was clean, with a balcony with views of the ocean & overlooking the pool. Every room here faces the ocean so there is no bad view. I will go back to this hotel!
Location was the only good thing Had to wait until exactly 3pm to check in when we arrived at 250 only to find moldy fruit and other items left in room from previous visitors, beds looked like the sheets weren't changed in weeks, key didnt work for the pool just to name a few things
Great customer service will stay there again very clean Security deposit
Loved our view and loved how convenient the location and price were Nothing I didn't like!
I loved the cleanliness of the room. And the location was prime. Walking distance to all the hot spots on the blvd. Can't think of anything I didn't like
I booked through Priceline last minute and got my day wrong. I immediately called Priceline to correct the night and they were willing to change the night no problem if the receptionist agreed to do so. I was literally standing in front of the receptionist during her conversation with the Priceline rep and despite there being a ton of availability (off-season at the beach) she would not authorize the change because she is not the manager. So I asked here what she does when a manager approval is needed during the evening and she got so frustrated with me she would not let me pay for the additional night. She basically kicked me out.
Well, upon reserving, we had intended on staying. We then encountered a family emergency, therefore could no longer stay. We called customer service through Kayak, where we had rented the room. They were more than willing to switch our room to a different date. It was set, until my husband received a call from Kayak, saying that COUNTRY INN AND SUITES would not honor the stay (which was already done). Therefore we lost all of our money. This is by far the worst treatment to customers who were more than willing to change the date and still stay in the hotel. Had we known we could've at least tried to give the room stay to someone we knew perhaps. We will never use Country Inn and Suites.
It was right by the beach so we did not have to pay to park we could just walk over. It was also very close to pleasure peer No room to park, I had to park on the road a little ways away.
Convience to local attractions. First time there in Galveston . I love the area overall. The only thing I would say is parking was limited and had to squeeze around other cars in the tiny area. Room was very small for the price. We had to share swimming pool facilities with other hotel next door and not enough towels in the bath room
There was nothing good about this hotel. This is not a beach view hotel. I had a better view of the cemetary. When I asked to change to a higher room I was told no. This hotel should be a 1 star. The rooms were very run down.
Balcony was great. Rooms were spacious and clean. Parking was limited close to hotel. Had to park in a parking lot that was shared with another hotel.
Value and ocean view. The staff was very nice. Nothing was wrong
Very clean hotel in a convenient location...the staff was extremely nice and the breakfast was excellent. It's an older building but well kept and quite popular.
Staff was friendly and the room large and well equity for longer stays Hot tub broken, pool not up to temperature,elevator broken and other one slow as molasses.
Away from the night life, nice infinity pool, private beach, nice full-equipped rooms No restaurant on property, pool closed at 10, need bellhop carts are hard to push, front desk inconvenient location
Nice location down from the main excitement on the sea wall leads to a nice quiet beach without many people on it good place to relax and get away for a little Small balconies with one room options and lots of sticker burrs between you and beach doors close loudly and can often be heard from inside your room
Great beach acess faciliti were clean and the staff was super helpful.
Very very clean. No complinentary coffee or breakfast bar.
Choose this hotel because of shuttle, had to take taxi here, couldn't use shuttle at night and waited two hours for shuttle in morning
Very friendly staff, spacious room, view of gulf, good location away from busier part of sea wall
Location and view Room air conditioner was noisy and room was coldest in one corner and warmer in the rest of the room.
I loved it it was very clean and the pool was amazing
Very friendly and clean
It was a very comfortable setting. Love the bathroom. Even though the view was not the best the patio was very nice size. The price for 1 night was a little ridiculous. I would stay here again but at a cheaper rate than what I paid.