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Alles war wunderbar und der Preis war auch großartig
Anlage ist abgenutzt und der Stil sieht Jahrzehnte alt aus. Die Zimmer wurden nie gereinigt. Die Zimmermädchen kamen nur rein und nahmen ihr Trinkgeld, vielleicht nahmen sie noch den Müll mit, aber ansonsten ließen sie alles so wie er/sie es gefunden haben.
Das Zimmer (Studio) war miniklein, dunkel und mit uralten Moebeln eingerichtet. Niemals fuer 4 Personen geeignet max. fuer 2. Es war extrem laut und hellhoerig, wir konnten wegen der Nachbarn oben und nebenan die halbe Nacht nicht schlafen. Fuer den Preis von $ 108 /Tag absolut unakzeptabel.
Everything was great. Had an awesome breakfast. Beds and pillows were super comfortable. Short was from main strip in Gatlinburg.
It was great. We came in from driving all night from Louisiana, and they let us check in early, once the rooms were clean. We were able to check in about two hours early, possibly even earlier, like I said, we were tired! :) Staff was friendly, housekeeping was great! Very close to all the attractions, and good views. We will definitely stay again our next time to Gatlinburg. The pool area could have been cleaner. We did not swim, but would have if we were staying longer. I am not sure if it was in construction being this time of the year, but the fountain (??) area was not working and just looked sort of drab.
Location and breakfast and room size Not enough parking on site when full.
Staff was nice, pool was enjoyable for my kids, and location was very convenient The room was rough. It had outlets that were hanging out of the wall that we could shake and cause the lights to flicker. The bathroom tub was cracked and chipped. The beds were very hard and none of my family of 4 got much sleep on them. The "breakfast area" was the size of a walk in closet with several waffle irons and toasters which made it too hot to go in, and the couple of tables they had were always full so my family never had a place to sit.
The location was within walking distance of downtown Gatlinburg. The cleanliness of the room could have been better.
Room was clean, staff was very friendly and helpful, and the hotel was within walking distance of where we wanted to go.
I looked for a cheap place to stay, and that's what this is. Not the Ritz, but when you want cheap, what do you expect? We slept, there was a fridge, hot water, towels. We survived. :) It's located within walking distance of downtown Gatlinburg, and that's pretty much what I wanted. No ventilation in bathroom makes for a very steamy shower (and very quiet bowel relieving process, if you get my drift.) The sink was sorta falling off the wall. Ordered a king bed, got two queens. (Not end of the world, just use one for recreation and one for sleeping!)
not one thing no shower no wifi no breakfist poor help the wrost motel ever
It was close to town. The beds were very uncomfortable, bathroom was in bad shape, plugs didn't work and the room had a bad oder.
Price was right Rooms smelled musty and old
Price was good, everything in the room worked as it should, and there was a fridge. I think there was a booger on the shower curtain, which was a little gross. The hotel is obviously dated, but for $50 I wasn't exactly expecting the Hilton.
The location was phenomenal. Walking distance to downtown Gatlinburg was great., There were crumbs and sticky food stuck in the carpet. The bed was very old and well used and without even laying on it you could see there was a big hole in the middle of it.,There were crumbs and sticky food stuck in the carpet. The bed was very old and well used
It had a fireplace. White stuff on the curtains, holes in curtains, not enough parking spaces, there were spaces taken up by debris and those that weren't guests. We had make our own parking space. Old mattresses and chair were in the parking lot. All I could think was, "I hope they don't plan on taking those mattresses back in."
The girls at the counter we nice and helpful. The view and location was great. It was quiet. It was good for us as we were not around all day as we only slept there mostly. The pool is nice. The breakfast was boring. I bought eggs and meat and made them in the microwave every morning to give us more for day. They are renovating so I'm sure it will be nicer when it's done. The wifi was awful I had to go to the front desk area to to use it. If you are looking for a cheap place to stay it's fine but if you are hanging around then upgrade to a better place. There is no coffee maker or microwave in rooms only a fridge.
My family & I have stayed there many times & have never had any problems
Being off the main street, able to park and walk to shops.
It was within walking distance to restaurants and easy access to the Smokies. The room we had did not overlook the river. It would have been nice to have been given a room with a better view.
Honestly the only thing I did like was the lounge area, and Lyold was great. With the problems we had during our stay the staff was excellent in taking care of them. I was very dissapointed in the fact that the lobby was so beautiful then getting to our room was disgusting! We switched rooms 2 times. The first room had ants all over in the bathroom, the second room wasn't cleaned by housekeeping and the toilet had some issues working.
It was within walking distance of shopping & other activities.
It was relatively quite in our room. The view was great. The closeness to the main strip was great. The hills you had to walk down and up to get to downtown
Check in was delayed due to rooms not being cleaned. Staff was not friendly and didn't make us feel welcomed.
The location was really great, if you were coming from the GSNP take the bypass and you were there. If your coming from PF, it's right as you come into town; very convenient to everything. The trolley stops there, so you don't have to drive into Gatlinburg. The rooms we clean and the whole staff was first rate. They actually had the best continental breakfast I've ever had, PLENTY of variety. Our daughter made a lot of new friends at the pool/slide. The only thing that I didn't like was that the elevator made some popping noises. I'm not used to an elevator making any noises at all. We took the stairs, mostly out convenience and the fact that the elevator took forever.
The staff was terrific. Thank you for an AWESOME weekend.
I really like that the fact the room had a fire place, room was clean, and it's mins drive from gatlenburg. I didn't like that when I walked in. The room was 20 degrees. It took quite a while to warm up. But it finally did and I was comfortable. Would stay again.
Crystal at the front desk was so nice. The room was so spacious and was much nicer than anything we could have expected. This place definitely deserves a higher rating than is shown here.
The Staff was excellent. The rooms were very clean and accommodating. It was peaceful to walk out the back door of our room to the balcony to listen to the stream. The complimentary breakfast was wonderful, the variety of items will fill even the hungriest of appetites. They have lots of amenities at their resort. I would recommend this resort to everyone.. I wouldn't have anything that is negative about this resort.
The room was clean and service was good. The breakfast could have been better and the wifi did not work.
The creek behind our room was wonderful! The room was quaint, very comfortable, and had everything we needed. Check in was quick and hassle free.
hat I liked about brookside was the location. It was right across the street from flapjacks and walking distance from the strip! Great location without being too congested. I liked the rolling creek right outside of back door it was very nice. I liked that they had free breakfast although it was very basic and minimal, the oatmeal was very dry. Staff was nice, not too friendly at times. I walked in to check out and the front desk guy just ignored me and sat on his phone until I was helped by someone else. They also charged my credit card twice but did refund it immediately. I did not like that fact that on their website it has a lot of false advertisment. They said they had high speed Wi-fi, it was so slow and wouldn't load anything we had to disconnect and use data. They also said that they have a state of the arch fitness center.. Far from it. It literally had nothing and was very old and run down. The room needed renovations and mens toilet didn't work. The bench press didn't even have a bar!? Overall it was a quick stay so for 3 days what they offered was enough. Although I think next time we will find something nicer and cleaner and more up to date. Overall it was clean but very outdated. The room looked old and the furniture too. Found a few hairs on the sheets..The sheets would not stay on the bed either! I had to readjust them many times.There was a huge rip in the bed skirt. There were no blankets in the room just the sheets that came on the bed.. The shower head was so low that it would be great for someone who was 4 foot tall. We had to squat to shower and that's not fun for my 6' 2 boyfriend and me being 5'5. There was no DVD player so headed up if you brought DVD s. We had to go buy one to hook up. There as a mini refrigerator and microwave and coffee maker so that was nice.
The room was nice, the bed comfortable, clean room, quiet. Trolley stop in front of motel, had good breakfast room and nice amenities. The only problem we had was the microwave, there was something wrong with it and it would burn up anything you put in it in just a few seconds. I reported it to the staff and they said they would take care of it quickly. Had a great stay.
Brookside Resort has a good location but that is about the extent of what I consider a recommendation. The room was very dated....the sheets were dirty and the bathroom is dark. Requested clean sheets which were delivered promptly. The stream behind the hotel was awesome. This could be a really nice place but it will take a large sum of money for this to happen.
While this is an older hotel it was perfect for a nights stay. We were stopping in Gatlinburg for a night and we just wanted a room close to the main street. The hotel was about a block from the restaurants and shops. It was clean and had a refrigerator and microwave which was all we really needed. The bed was ok and it was quiet. Would've preferred a room with a king bed but that wasn't available. Which isn't the fault of the hotel. Parking was easy. The only thing I would say could've been a problem is that the room we were in was in a separate building from the main desk so it wasn't convenient to go to the front desk if we needed anything. Check in was fast and the gentleman working as very nice.
I was very happy with the room I rented at the Econo Lodge Inn. The room was clean and very nice. I had no problems with anything in the room.
The hotel was ok. It was located in a perfect spot. It was close to the park and right by the Main Street through Gatlinburg. The room was comfortable and clean. We had a balcony which was nice but the view was of a parking lot. This is a good hotel if you don't plan to vacation at the hotel. We used it to sleep and spent the days at the park so it was perfect for us. Free breakfast was a plus but you got to get there early being that the dinning area is so small. I will stay here again. The room and hotel were very basic and small. dinning area is very small so getting to the breakfast area early is a must. Hotel is a bit dated also. Nothing major is wrong with any of this and I would stay here again.
Location is very good Bath amenity is little bit poor
The staff was extremely friendly. The hotel is showing it's age. The building could use a few repairs including the rear elevator. There was a sign in the elevator that said, 'If door doesn't open push... and hold... open door button.' Not very comforting.
Fairly close to shopping area. About a .25 mile walk. Staff was less than friendly.
Nice clean room
The location was great and the staff was friendly. The noisy waterfall for swimming pool and screaming people swimming was literally right outside our doors until 11pm. The blankets had burn holes in them and we were told this is common from dryer. Just looked pretty ran down. Wasn't what we expected.
Very helpful front desk staff. information provided about the area. Minor problem with room taken care of immediately. Restaurant was very nice. Thought we would have a complimentary continental breakfast option.
Location and cleanliness Nothing
Friendly staff, room was clean The hotel has outside entrance to the room. I could not open the window to look outside without other guests walking by my room. Also some bugs in the room on the ceiling. I don't think it could be helped, but still annoying.
Location is a short walk to everything. Room was updated and clean. Breakfast wasn't included. Bathtub wouldn't drain.
The parking was free. The reviews of this hotel were awful. They apparently used to have bed bugs. That is no way close to a $--- night hotel. The exterior was in awful shape. I way overpaid for this trip. Felt completely ripped off.
This guest did not leave comments about this hotel.
This hotel room did not match the pictures at all on the website. We were expecting a cabin like feel becuse the pictures showed fireplaces and quilts. The bed and bedding was horrible! There did seem to be a newer building with a great view but we were not in it.
This is a great place overall. It is one of the nicer places in town, not on the main strip. Nice layout of rooms with seperate bedroom, full kitchen, den, and nice size bath. However, it was very frustrating trying to sleep listening to your neighbors conversations. A little more ''soundproofing'' and this place would be great. No continental breakfast either.
We hd a loft room is the best way I can discribe it. Bedroom was on the parking-lot side of the building. Poor choice for a bed room. Should have designed it on the rear side of building overlooking the flora and fauna. You can hear everyone coming and going. Bed to hard. But I guess that's my fault I should have stayed with the Hampton Inns. Room very small and awkward. I'd choose a cabin next time.
My husband and I took a week traveling and loved this place. The grounds were very nice and we enjoyed the hot tub every night. The room was decorated nicely and the complex quiet, although there were many families staying there. It is very close to Ober Gatlinburg and the downtown area as well as restaurants. View from our balcony was terrific. Staff very attentive even though they were very busy that time of year.
This is an excellent resort. Will use it again. The room was beautiful and the staff at the resort were friendly and welcoming!
nice area. Om hill top about a mile from downtown. Very clean nice place. No sales pressure to buy Anything for me. I know they do try from other reviews.
This place is wonderful!! Before going we read some reviews (all not nice) so were surprised when we arrived- Mountain Loft was everything they didn't post!!! We highly recommend ML:) No bedbugs or bad air!! It felt more like our trips to the Carabian than it did to he Mountains!!if anything was 'bad' it was the coffee we helped our selves to when we returned our keys :)
If you are looking for a quiet get away there is no better place to be in Gatlinburg than the Mountain Loft.
We have stayed at this resort several times. We stay in the Deluxe Condo which accommodates us and two children fine. We have plenty of room with seperate living area and bedroom. I highly recommend this unit. The condo was very clean and update styles. Kids had plenty of room to play. The view was awesome!! Could have used some new pots and pans. The bed was tooo soft and the pillows were flat but that is the only down fall. Fireplace is just a plus. The location is excellent, not in the hussle of things kinda of out on the out skirks, yet very convient to all attractions. Staff very friendly and helpful! The security is Excellent! All and All we like staying here! You do get bugged a lot by them wanting to sell you a time share at the resort but we just don't pick up the phone. It's a GREAT family resort that will fit all your needs and they will even book your tickets for the attractions.
Our stay was great. Our little deck had a beautiful view of the mountains covered in snow. The condo was clean and comfortable. I'm really nitpicking to find any negatives at all, so remember our overall experience was very nice. Upon checkin we stood in one line to check in, then we had to stand in another line to get our ''welcome packet'' and parking tag. The welcome packet was silly with no real content (unless you wanted to go to the casino on Thursday or check out a board game). The sign by the lady said they could do tickets to events - nope. Maybe they once did in the far past, but not now. The check in folks should have mentioned where the condo elevator was - we couldn't find it so we schlepped our bags up several flights of stairs. The neighboring room was quite noisy in an odd way. We think it was an elderly couple who were hard of hearing. They yelled at each other, but not like fighting. They yelled a normal conversation far into the night. Still remember t...
Very nice. Pool, hot tub and front desk were down in a seperate building from the condo style rooms but this was not too inconvenient. View out front and back windows were nice. Over all very cozy, very nice.
My family of five stayed here. We had a two bedroom unit. It was clean and well suited for my three young children. Only problem was a noisy neighbor. Other than that a fine stay, we will be returning next month for a long weekend.
Das Personal war sehr nett, professionell, hilfsbereit und freundlich. gute Zimmermädchen. gutes kontinentales Frühstück. das Hotel ist sauber, gute Matratzen und Kissen. schon vorher dort gewesen und werde auf jeden Fall wieder kommen. Der Teppich in unserem Zimmer wurde erst kürzlich gereinigt, es wurde wohl zu viel Wasser benutze, es war sehr, sehr muffig fast roch schimmelig im Zimmer. der Feueralarm ging los, wir wurden alle evakuiert. Da die Feuerwehr nicht auftauchte und kein Personal kam, gingen wir einfach wieder rein.
location to everything was good. room was clean. no coffee packs in room, shower had slow drip, balcony overlooked the roof to the pool and hot tub
Breakfast was delicious with many options. Staff was great and had toothpaste (which I forgot). Fantastic location. Less than a five minute walk to the aquarium and the strip is one block over with easy access. The hotel is on a very quiet street and there is a really nice sitting area down by the river. The only complaints I have are minor. The parking garage has some weird parts to it. It's clearly conformed to the mountain behind the hotel. Also the lamps between the beds didn't work, but the staff probably would have fixed it if I had let them know. Also there were plenty of other lights in the room.
The hotel was pretty clean. The location to downtown Gatlinburg was fantastic. The continental breakfast was more than the cereal and muffins that you get in other places. The staff was as helpful as they were allowed to be. The bathroom was tiny and crowded as was the room. The walls were so thin that we could hear the phone conversation of the man in the next room as well as the female that was on the other end of the phone line. The "Mountain-side View" that we were supposed to have was the employee parking lot and a steep hill with a lot of trash and debris on it. The Kayak website leads you to believe that you can get a Smoking room, but you are not allowed to even smoke on the balconies of these rooms as it is a "No Smoking on the Grounds" property.
Room was ok. Location was great. They turned the room right next to ours into a party room for the Elk Convention and it went 24/7. When I complained I was told "oh you booked with kayak.com, you'll have to take that up with them....". I think someone realized that mistake and tried to put me in another room but by then they showed how they felt about online customers. Plus, they don't give the premium rooms to online bookings. They told me that. You'll be facing the hill in the back with a poor view. You cannot get the nice view online. I'll never be back to that place!
You can walk to everything in gatlinburg. It's a perfect place to stay if you don't need a very romantic get away. The refrigerator made a noise all night. The heater was either burning hot or off which made it a icebox.
The rooms are large and you don't feel like a sardine once everyone/everything is brought inside. They are really clean and nicely located. Everyone is really nice and helpful. The breakfast wasn't the greatest, but the Atrium next door is delicious and cheap! We will definitely stay again! The breakfast wasn't very good. The biscuits were hard and eggs were dry. I wish they would have offered water in the breakfast room as well. Other than this everything was perfect. We just ate at the Atrium for breakfast
Super clean. Close to everything. Friendly staff. Wifi is terrible, but that's not that important. I mean, come on! It's a vacation!
location every thing was great we will be back soon family and friends will be coming there soon as well were telling every one how great every thing is. ants and you took of them thank you.
Very close to everything in Gatlinburg.
Room was nicely furnished and clean. Bed was SUPER comfortable ! Free breakfast was good. Staff was courteous. Jacuzzi tub motor was very weak.
We were a young family with two small children and this was our first vacation. The room was clean and neat when we arrived. Staff was courteous and welcoming. Breakfast was a huge hit with our 3 year old:waffles, juice, eggs and sausage. I did not like being in an adjoining room and the breakfast area was on the 4th floor.