Mietwagen in Lawrenceville

Never Hertz

Positiv: There was nothing to like.

Negativ: Although I reserved and paid for the car almost two weeks in advance, when I arrived to pick it up they said that they had already rented it to someone else and they had no other cars. They said that they had not returned my money. The lady said that they might return it if I called the main office the following day. The office told me the next day that they would return my money in a week or so. They offered no apology whatsoever for any of this.

Hertz is TERRIBLE!!

Positiv: One guy in Tampa was good and helpful. Thanks Vern!

Negativ: Reserved a mini van 2 months prior, and get to the pickup location and all they have is a TINY Chevy Cruze - REALLY!!!!!????? No phone call - REALLY!!?? Had to go to the airport and exchange it myself at 2AM. Don't use Hertz period. I have been a Gold member for years but will not be using this company again ever. Their customer service people are rude, don't care and are mostly based out of the US.

Not available

Positiv: The car was clean and nice

Negativ: The car was not available on the day I rented it. I had to delay my trip and the store was not been very helpful with an alternative nor with getting reimbursed for the day the car was not available

Positiv: The car ran well once we got it. Enough storage for both of our bags.

Negativ: When we called about 30 minutes before our pick-up time they told us that they didn't have any cars in. It took 2 1/2 hours before we were able to actually pick up the car. When we got to the location we were told that the car was dirty and we would have to wait for it to be cleaned when the guy who did the cleaning came back from lunch. We waited for an hour for the car to be cleaned and become available to us. Throughout all of this the staff offered no apology or explanation and basically ignored us while we waited.

Stay away from this rental location

Negativ: The lack of personality that Helen the owner had was appalling. The fact that I was not allowed to use a debit card at this location. It was NOT told to me prior to me showing up. I had ended up calling the Hertz customer service to try and get some help bc Helen did nothing to help me . Customer service was helpful and approved me using my debit card. But it was in vain bc Helen let me know that she had to run my credit for some reason and it was denied. So I didn't even get to rent a vehicle. The whole experience took 2 hours. I ended up going to Avis rent a car. Which ended up taking 15 minutes and I was on the road. I used my debit card with no problem and customer service was awesome AND was 75 dollars cheaper!!

Terrible customer service

Positiv: Austin and his coworker...for lack of a better description, friendly black guy, were very pleasant and the most helpful with my issues. Even though at the time I went in they were slammed with customers and Austin looked as if he was ready to shoot himself, he was still very pleasant and helpful.

Negativ: Helen- the franchise manager. She was awful from the get-go. I've only ever rented from airports, so I don't know if this is the norm, but she had me do my own inspection of the car before I drove off the lot- I got a pretty beat up car with dents and scratches on all sides and a smashed in front license plate. It was early in the morning, so I may have been a bit airheaded and accidentally handed her two credit cards instead of my license and a major credit card, but as i was leaving she made sure to tell me "Please me careful with the car." Duly noted, thank you. As for the rest of my rental experience, I unfortunately got a nail in the front passenger tire on the day I was supposed to return the car. I was no where near the rental location, could not drive all the way back, so I paid to get the tire patched. Unfortunately, the patch didn't take and the tire went flat again on interstate 85. I had to pull over to the shoulder, tried calling this Hertz but they were closed for the day, so I had no choice but to call Hertz Roadside Assistance. I could not find a spare tire as far as I could see (they should really tell you where it is before you drive off the lot- how are you supposed to know otherwise?!) so I had to get it towed. I was told it could only be towed to the nearest airport, so unfortunately I could return it to the drop off location. That's just the beginning of this nightmare. I can't even begin to list out all the calls I've made and how much I've been put on hold, trying to get everything straightened out. All Helen would tell me was that I needed to follow up with Hertz ATL to make sure the car was actually there. That's all she said. So I call Hertz ATL. Hold, hold hold, get someone on the line, get transferred, get disconnected, call again, hold, hold hold, blahblahblah. Finally get someone on the line, they say it's been accounted for and Hertz Lawrenceville can close it out. I call Helen back, she says there's nothing in her system that says it's closed so she can't close it out. More calls, more holds, more disconnections, so I finally decide to just go to Hertz Lawrenceville to speak to her in person. Unfortunately, she was not there, but that's when I met Austin and said coworker. So pleasant, so helpful, said they'd make a note to make this a priority and make sure it gets closed out and get me a receipt. I leave, thinking awesome! It's taken care of. Next morning, no word or confirmation, so I call. A gentleman answers, hands me over to Helen, and first thing she does is raise her voice at me saying she can't close it out because the car is not in her possession and she doesn't have the mileage on it, and that I needed to find out the mileage and follow up with Hertz ATL. COULD SHE NOT HAVE TOLD ME THAT BEFORE??? THAT SHE NEEDED THAT SORT OF INFORMATION?! I start getting angry and tell her how much I'd been on the phone, but of course that's none of her business and she doesn't care. I've run out of space...