Mietwagen in Madison

Positiv: The staff at the counter were very pleasant and helpful.

Negativ: The car was in pretty poor condition. It had some dents and scratches, and if it had been cleaned the cleaning didn't show. Candidly, the car wasn't worth the high rental cost; I've had much nicer cars for a lower cost at other airports.

Terrible customer service

Positiv: Friendly but slow counter service.

Negativ: Slow process to complete pick up. I received no communication that the drop off point for my one-way rental was a satellite location with no official Avis presence, then was charged for a second day after they claimed it was returned late even though there was only a place to drop the keys, so they have no way of verifying my return time. When I called to dispute the additional late charges, the customer service was slow and unhelpful.

Negativ: Was not a ware I had to pick up off site...cost me too much time on a business trip.

Negativ: Constant attempts at up selling. They finally gave me a Kia from Budget that had a defective front seat

Positiv: Das Personal an der Theke war sehr freundlich und hilfreich.

Negativ: Das Auto war in ziemlich schlechtem Zustand. Es hatte einige Dellen und Kratzer, und wenn es gereinigt worden war, zeigte die Reinigung nicht. Offen gesagt, war das Auto nicht die hohen Mietkosten Wert, ich hatte viel schönere Autos für geringere Kosten auf anderen Flughäfen.