Mietwagen in Minneapolis

Return experience

Negativ: I didn't like the time it took to rerurn the car. It was too long

Negativ: Issues with the first car. upon return of the second car, Avis is trying to charge over 2 times the original rate.

Long, long wait and smoke-smelling car!

Negativ: - Long wait at counter and only 2 agents helping people - If you don't bring back the gas receipt, Avis will charge you for an entire tank of gas, even if you filled up the tank!!! - Car reeked of cigarette smoke

Negativ: The cost of the car ended up being much more expensive, insurance was much more expensive. Customer service was bad. Car wasn't in good repair, dents and scratches, crack in the windshield. No accountability on Avis' side, a writing pad to mark issues was basically thrown at us. Won't be renting with Avis EVER again. Was extremely disappointed to say the least.

Negativ: Waited for an hour in the line of pickup. Extremely inefficient. Near missed my friends wedding.

After a long flight, waiting in line is a drag

Positiv: The GMC Terrain was a fine ride.

Negativ: A 35- to 40-minute wait in line for pickup. When there are only two clerks working and both are stuck with complex or problematic rentals, everything grinds to a halt. At least one person behind me bailed and went to a next-door no-waiting agency. (Eventually a third clerk appeared and things started moving.)

Negativ: Hour plus wait in the airport. Only two representatives (with five counter spots).

Closed.

Negativ: Iarrived before closing and their was nobody there

Negativ: When we got to the counter there was a line of more than 50 people with a wait of two hours or more to get a car. We canceled the reservation on line with Budget and got a car from another rental company in 5 minutes for slightly less money.

Positiv: car was nice

Negativ: Pickup location was unclear, led to a lot of extra hassle - didn't get the car until 2 hours late as a result. And total invoices amount was almost twice the advertised rate on Kayak. Felt misled, to say the least, by the online quote and Budget. Will avoid both for rental cars in the future if possible.

mixed experience

Positiv: was upgraded because they were out of the class of car i booked which was nice.

Negativ: waited in line over an hour to pickup my car and as icing on the cake I found out my estimate was off and I wound up having to pay more on the spot.

Got overcharged by $100

Positiv: Nothing

Negativ: Small small SUV that we got blindsided upon dropoff for

Outcome was not good

Positiv: The car was clean and comfortable.

Negativ: It was never explained that there were 2 different places to drop the vehicle off at the Minneapolis airport. I was charged an additional 120.00 in fees because I did not drop it off at the correct location even though I dropped it off right next to where I picked up the car 5 days prior. Poor signage. I have no idea where the other location even is at the airport.

No communication between myself and tenant at pick-up

Positiv: The car itself

Negativ: During the check-in process the tenant did not review my contract with me and scammed me into buying the protection plan without me knowing. I found out during drop-off that this happened and they said there was nothing I could do because I signed. I am very disappointed because I thought the extra cost was due to the hold that he had mentioned, but never thought it was any additional cost. I will not go with Dollar in the future.

Billed 3 times the agreed price

Negativ: When I arrived at the airport to drop off the car, the attendant quoted me a price that was three times the contract price. I had to go the rental counter to get this mistake fixed. Fortunately, I gave myself plenty of time before my flight.

Okay

Positiv: The car was fine once we got used to the rotational bumping sound that it made. I was satisfied with the gas mileage.

Negativ: At drop-off I was given a bill for more than $1,500 above the original quote because the airport terminal cited on the bill was different than the one I needed for my airline. When I explained that to the clerk he told me he would "waive the fee" like he was doing me a big favor, but there shouldn't have been a fee in the first place and it certainly shouldn't have been that big of a price difference.

Negativ: they put a phantom charge on my account that temporarily doubled the cost. I was given no notice that I saw that the charge was coming. Almost ruined my whole trip.

Negativ: They tried to overcharge me and were rude about it

Taken advantage of

Positiv: Car was clean

Negativ: We were up charged an addition $140 because they said our drop off was a different location than the airport. Then when dropped I realized I left my sunglasses in the console and when I called just a few hours later they where gone. Obviously who ever cleans them needed my $200 sunglasses more than me. We won't use them or kayak again. This was a horrible experience.

wrong location pick up

Positiv: I thought I was to pick up my car at the airport. When I realized it was an off airport site, Enterprise was very good about canceling the reservation. However, to pick up the car at the airport, tripled the price! I went on line, at the airport, reserved a car - but it went to another vendor.

Negativ: If Enterprise would have honored my original reservation price, or even near that, I would have stayed with them. As it was, I went to another vendor and actually got a lower price then I was originally going to pay.

Supremely disappointed with booking service and va

Positiv: The car was clean and new

Negativ: Highly inconvenient. I thought I booked the car at enterprise MSP airport only to find upon arrival that my car was at a Plymouth Enterprise location. I couldn't book another car or transfer the rental to MSP airport because the enterprise airport and off airport systems don't "talk" to each other. No other rentals were available. Had to take an $80 cab ride to the location to get my rental car. On return, dropped off at the airport for convenience which will likely incur at least $75 charge. Will pay at least $155 more than expected. Who knows what other fee they will try to tack on. Will never book a rental car through here again or with enterprise!

Positiv: I liked that the car was in great shape and well maintained.

Negativ: I did not like that the airport ran out of cars and was unable to get me a car the day I reserved it. I had to go to another location the next day.

Positiv: Ease of drop off

Negativ: There was an additional charge not indicated when I purchased upfront.

Negativ: I was given a smaller vehicle than I requested. Being six foot tall, it can be uncomfortable to drive smaller cars.

Was this someone's dirty, personal vehicle?

Positiv: Size of vehicle matched fairly well what I requested.

Negativ: The car dirty on the inside. Spilled stuff on the dash, on the steering wheel, in the door pockets, and door handles. Crumbs and stuff in the door pockets.

No heart/no soul

Positiv: The van itself was fine/expected- clean and ran smooth.

Negativ: We were hosting a few families and needed a larger vehicle for the weekend. When I made the reservation, I automatically placed it under my husband's name and then forgot about that small detail months later when we went to pick up the car. He dropped me off while he picked up the first round of guests to take them back to our house. I understand Hertz's policy does not allow a different person to pick up the vehicle- they informed me of this many times (the reason is Hertz will not be reimbursed by a third party if a different person picks it up)- BUT if I wanted to call, they could change the name. Being that we had so many logistical pieces at play, I decided to call to have my name as the primary driver on the reservation (note: my husband and I are both over 30, with perfect driving records and I hold a full power of attorney on my husband, which I had access to). After 45 minutes of being transferred around on the phone- no one could connect me with the correct person to change the name- I gave up and called my husband to return to the airport to pick up the van. This was another 90 minute wait for him to return. Once he did and was able to sign all the forms, the service rep told him to hang tight and they'd drive the car around. He waited for 45 min before checking in with them. They POINTED to a van parked less than 20 ft away that had been sitting there all along and was our car (no way he knew which van we were receiving and that it was there the entire time). What was supposed to be a quick 1 hr trip, turned into a 4+ hour affair, meanwhile I had a screaming and hungry infant back at home waiting my return. We will NEVER use Hertz again and will be letting as many people know as we can how horrible this experience was.

Just Okay

Positiv: The rental car pickup was easy and connected to the airport so a shuttle wasn't necessary.

Negativ: They had almost nothing to choose from in the midsize category. I had requested a Volkswagen and their equivalent was a Nissan Sentra (not even close in my opinion). Because of the lack of cars to choose from they had no cars with local license plates. They were in accommodating in trying to find a solution. Nothing screams tourist like Pennsylvania plates in Minnesota. I also purchased the extra insurance through Kayak and Hertz tried to sell me more. It's like they didn't recognize he Kayak insurance. They also told me I had a balance due which after closer review they realized their mistake.

Huge let-down

Negativ: Beware, they don't accept debit cards, but allow for other reservation companies to collect money from You for booking a car. Once You arrive, they play the scapegoat, not even able to cancel the reservation. Gave away 115$ (non-refundable). Way to go Hertz!

Worst rental experience I've ever had

Negativ: Shuttle pick up took a half hour, reception was rude, the car had significant cosmetic damage on the front bumper which I had to go back in to note, the car had nearly 40,000 miles, seats had stains, and smelt like it was previously owned by a smoker, and upon drop I had to get a manager because the lot attendant had "no record" of the damage I noted at pick-up and was going to charge me. Terrible experience, will never rent from Payless again.

Not worth the trouble

Positiv: The car was not comfortable; we had to wait in line for quite a while in an unairconditioned building; we had to take a shuttle too and from the airport; and they were virtually impossible to find. MANY hidden fees which triples the amount we were supposed to pay.

Absolutely Terrible

Positiv: Nothing to like about what happened.

Negativ: I got to the airport and nobody was at the counter. They had a phone which they suggested I use. I did, and they said a bus would come in 15 minutes. 30 minutes later, there was no bus and I had no way to get a rental car from them. I walked over to enterprise and had a rental car in 10 minutes.

Beware!

Negativ: Rented a Toyota from the Bucharest airport . Claimed in the ad that it was located right in the airport...afternwalkig around for half an our looking for the place, I called the company. Someone eventually came and picked me up and took me to where they have the car parked. I finally got away and drove 150 km, got out of the car and realizes the seatbelt was not retracting. I called the company and I had to drive it back to Bucharest airport to get another car. They would not give me any reduction in time and insisted that I fill up the gas tank. Absolutely no compensation for the total inconvenience and the affect it had on my trip. They gave me another car which was a compact car....which costs less to rent as advertised on the the website...but they refused to change the amount that I had paid for the larger, standard car. Their location is situated where the gps does not recognize the address and I ended up driving in circles to find the place. Horrible customer service here. Will never rent from this company again.

Worst company ever!

Negativ: Left my family - baby and nursing mother - stranded waiting for a shuttle with no communication whatsoever.

Positiv: A decent car at a good price.

Negativ: First car was really dirty. Second car was not super clean, but ok. Shuttle from airport to car rental took a long time to show up.

Negativ: I had to wait 45 minutes for the vehicle to be available. Car rental prices in the MSP area seem to be way more expensive than other cities.

Negativ: Front Inside Window impossible to see thru had to go to Gas station and use paper towels abd squeege to clean 2x

Negativ: in line with the other reviews, thrifty tries to dupe you into buying insurance that you don't need. UNLIKE ALL OTHER CAR RENTAL COMPANIES, THEY DON'T OFFER THE OPTION TO DECLINE INSURANCE COVERAGE; instead they ask you whether you want the basic or premium. I was surprised by this, and chose basic. then the cost was twice what my agreement stated. When I questioned them, they said it was because of the insurance, so then I told them I didn't want insurance. they then asked for my proof of insuRance. Usually I have this with me, but this time I didn't. However, when I told them I would call my insurance agency, they relented and said that would "wave" the requirement. Never in my life have I been asked for proof of insurance. Only by questioning the cost did I get the cost back down to my pre-existing agreement. They then took me to my rental car, but when they scanned in the car, they told me that the car had been pre-reserved by someone else so I had to remove all my luggage and change cars. Altogether a terrible experience. THRIFT IS NOT NIFTY. Will never use them again.